I received the pizza more than an hour later and the safety seals were broken. I called the store and the guy who answered the phone was answering like it was nothing what I was telling him about the safety seals. With the crazy world we live in these days, I’m concerned when I receive my food with the safety seals broken, specially if I’m going to give this food to my kids.I hope papa John’s put more attention to this issues because at the end we are the ones who give them our business and we deserve to receive a good customer service from their personal.
Atmosphere: 1
Food: 3
Service: 1
TheU
Never received my food.
Atmosphere: 1
Food: 1
Service: 1
Rodolfo Mendez
Ryan is really professional and courteous definitely gonna keep ordering from this specific establishment
Atmosphere: 5
Food: 5
Service: 5
Phil Lafresnaye
Prompt delivery, order correct.
Food: 4
Service: 5
Andrea Knight
I got delivery so I can't speak to atmosphere. I've had the heart shaped pizza the previous two years, however it's the first time I've had it at this particular location since moving back to Texas. They did an excellent job, it had just the right amount of tomato sauce and cheese, and a nice crispy crust by the time it got to me. I crave papa johns pizza sauce, its so good. It was delivered warm which was good as I always preheat my oven just in case it's not. You can add extra toppings as well, you don't have to just have pepperoni, so I added mushrooms too. I was very pleased indeed! When you know you're going to go over your calories for the day and not hit your Macros it's nice to know that what you're spending your money on, and using up your daily calories for, is worth it, and Papa John's has been consistently worth it for years, even across multiple locations.Follow me for more reviews across 11 states and counting!
Food: 5
Service: 5
basketball Jr king
7pm'ish 1/2724 $100+ purchase... part of our order was cheesey crust, well, we paid for it, but didn't receive it
Atmosphere: 3
Food: 3
Service: 2
Denny Varghese
Picked up fresh, hot pizza. Delicious!
Food: 4
Service: 4
Jessica Reedy
I did a carry out since they don't deliver to my area. Pizza was yummy and everyone was friendly when I picked up the pizza and no items where forgot. Thanks for the experience.
Atmosphere: 4
Food: 4
Service: 4
Recommended dishes: Pepperoni Pizza
Ensemble AbusementPark
Lots of juggalos work here and other papa johns in the area and they like to laugh about spitting on pizzas and throwing away applications.
Erin T.
Our last time ordering papa John's. Which is sad, it used to be our favorite! Quality is never there anymore. We ordered 4 pizzas yesterday to be picked up at a scheduled time a few hours later, and when we got them it was disgustingly obvious they had been cooked WAY too long ago and were old and stale. It's not us, Papa John's, it's you.
This was the best Papa John's pizza experience yet! The pizza was perfectly cooked and so fresh with the perfect amount of sausage, cheese and sauce!
Mike Cantu
In Rockwall by Hwy 30,The person working the register was an older guy, he was Rude, & Sarcastic. Won't be Back. Did Not buy Anything at that Location.
Service: 1
Hannah L.
I ordered over an hour before they closed, and they told me that there was no option to pick up even though I was right outside the door, and then they told me that it was only available for delivery, and then an hour later I called because the pizza hadn't arrived at my door, and I asked why it wasn't, and they told me that it was canceled due to unknown reasons. They told me to wait on the line in order to call someone else, and then nobody answered. I called after I hung up the phone to the other line, and then nobody answered. Me and my husband drove up to the actual place and everyone was confused about what I was saying. I told him exactly what happened and they told me that I would have a refund within my next 3 to 4 business days, even though I spent over $30 for my pizza, they did not offer a refund and or a replacement for the pizza. This was terrible service. I would never go back again. I hate this place
Jacob G.
I order from the Rockwall location often and they always get my order right and the customer service is excellent! Management is doing a great job with the team.
Kelly Pelton
I have ordered 3 times from this same place and each order is delivered without the sauces that I ordered and paid for. When I call all I get is oh, sorry. This last time which is today I ordered and had it delivered and of course I order sauce and there was none. I called and asked why it wasn't with my order and the guy say um i don't know, so I paid for a delivery and $7 for a tip just so I could go up there myself to get the sauces I purchased. Whats the point of ordering it and it being on your order if they are not going ti send it with your food!! Well I gave you 3 chances and now, I'm done ordering from papa johns in Rockwall. When I showed uo to puck up the rest of my order I asked why was it missed, and I get um well I just got here so.. but I'm sorry.Well I'm sorry too, poor customer service and I'm done ordering from you.Those sauces are not cheap!
I received the pizza more than an hour later and the safety seals were broken. I called the store and the guy who answered the phone was answering like it was nothing what I was telling him about the safety seals. With the crazy world we live in these days, I’m concerned when I receive my food with the safety seals broken, specially if I’m going to give this food to my kids.I hope papa John’s put more attention to this issues because at the end we are the ones who give them our business and we deserve to receive a good customer service from their personal.
Atmosphere: 1
Food: 3
Service: 1
Never received my food.
Atmosphere: 1
Food: 1
Service: 1
Ryan is really professional and courteous definitely gonna keep ordering from this specific establishment
Atmosphere: 5
Food: 5
Service: 5
Prompt delivery, order correct.
Food: 4
Service: 5
I got delivery so I can't speak to atmosphere. I've had the heart shaped pizza the previous two years, however it's the first time I've had it at this particular location since moving back to Texas. They did an excellent job, it had just the right amount of tomato sauce and cheese, and a nice crispy crust by the time it got to me. I crave papa johns pizza sauce, its so good. It was delivered warm which was good as I always preheat my oven just in case it's not. You can add extra toppings as well, you don't have to just have pepperoni, so I added mushrooms too. I was very pleased indeed! When you know you're going to go over your calories for the day and not hit your Macros it's nice to know that what you're spending your money on, and using up your daily calories for, is worth it, and Papa John's has been consistently worth it for years, even across multiple locations.Follow me for more reviews across 11 states and counting!
Food: 5
Service: 5
7pm'ish 1/2724 $100+ purchase... part of our order was cheesey crust, well, we paid for it, but didn't receive it
Atmosphere: 3
Food: 3
Service: 2
Picked up fresh, hot pizza. Delicious!
Food: 4
Service: 4
I did a carry out since they don't deliver to my area. Pizza was yummy and everyone was friendly when I picked up the pizza and no items where forgot. Thanks for the experience.
Atmosphere: 4
Food: 4
Service: 4
Recommended dishes: Pepperoni Pizza
Lots of juggalos work here and other papa johns in the area and they like to laugh about spitting on pizzas and throwing away applications.
Our last time ordering papa John's. Which is sad, it used to be our favorite! Quality is never there anymore. We ordered 4 pizzas yesterday to be picked up at a scheduled time a few hours later, and when we got them it was disgustingly obvious they had been cooked WAY too long ago and were old and stale. It's not us, Papa John's, it's you.
Restaurantji Recommends
This was the best Papa John's pizza experience yet! The pizza was perfectly cooked and so fresh with the perfect amount of sausage, cheese and sauce!
In Rockwall by Hwy 30,The person working the register was an older guy, he was Rude, & Sarcastic. Won't be Back. Did Not buy Anything at that Location.
Service: 1
I ordered over an hour before they closed, and they told me that there was no option to pick up even though I was right outside the door, and then they told me that it was only available for delivery, and then an hour later I called because the pizza hadn't arrived at my door, and I asked why it wasn't, and they told me that it was canceled due to unknown reasons. They told me to wait on the line in order to call someone else, and then nobody answered. I called after I hung up the phone to the other line, and then nobody answered. Me and my husband drove up to the actual place and everyone was confused about what I was saying. I told him exactly what happened and they told me that I would have a refund within my next 3 to 4 business days, even though I spent over $30 for my pizza, they did not offer a refund and or a replacement for the pizza. This was terrible service. I would never go back again. I hate this place
I order from the Rockwall location often and they always get my order right and the customer service is excellent! Management is doing a great job with the team.
I have ordered 3 times from this same place and each order is delivered without the sauces that I ordered and paid for. When I call all I get is oh, sorry. This last time which is today I ordered and had it delivered and of course I order sauce and there was none. I called and asked why it wasn't with my order and the guy say um i don't know, so I paid for a delivery and $7 for a tip just so I could go up there myself to get the sauces I purchased. Whats the point of ordering it and it being on your order if they are not going ti send it with your food!! Well I gave you 3 chances and now, I'm done ordering from papa johns in Rockwall. When I showed uo to puck up the rest of my order I asked why was it missed, and I get um well I just got here so.. but I'm sorry.Well I'm sorry too, poor customer service and I'm done ordering from you.Those sauces are not cheap!
Atmosphere: 3
Food: 4
Service: 1