I WILL NEVER EAT AT CHIPOTLE AGAIN, THERE WAS A RING IN MY BOWL!!!!!!!
Jessica Acevedo
Chipotle lane is a joke. Placed my order for a 3pm pick up time, showed up to the window and waited almost 10 minutes for someone to approach me, only to be asked if I’m sure I came to the correct location bc they didn’t have my order. Eventually he finds it and says they’re gonna work on it. No apology given. I am told to circle to the back of the line so others can get their orders.My aunt decides to go inside to wait for the order and sees no one is working on it. She proceeds to ask what’s happening with the order and they say they are out of chicken. At this point we are both frustrated with the situation and she asks for a refund, but the kid says they don’t do refunds and refers her to a 1-800 phone number. So, she just waits for the bowls instead. Finally at 3:30 we received our order and drive off.Only to open our bowls and realize the orders aren’t correct and no plastic ware or napkins were given.Further training clearly needs to occur at this location. Simple things like an apology and communication throughout the process could have gone a long way. As someone who had been in the restaurant/hospitality industry for 10 years it takes a lot for me to write a bad review. This isn’t the first time I’ve been to this location and dealt with stale attitudes and no sense of urgency.
Atmosphere: 1
Food: 3
Service: 1
Charity N.
i visited a few days ago had poor , a member reached out. they were supposed to help me & give me a bogo , i never recieved the promo & they stopped replying
K L
This place does not know how to cook rice, they are pallets. Nasty!
Food: 1
Diana Penate
I had an issue today and Maddison was so helpful ! Her customer serve was above and beyond.
Atmosphere: 4
Food: 5
Service: 4
Jessica G
I was the fourth car in the chipotle lane. I waited as each car got their food and it was my turn to pull up they closed the window. 25 minutes to get my food. That I ordered online for a specific pick up time.
Atmosphere: 3
Food: 4
Service: 1
amanda yelverton
I avoid eating here because every time my son places his mobile order and goes to pick it up - he tells me it's wrong. Well, yesterday I really wanted Chipotle and didn't feel like driving to SL. So I placed the order online, went to pick it up at the window, was given my food by a girl with a dry personality, literally she didn't even speak - passed me the bag in a rude mannerism, only for me to drive home & found out the order was wrong. I tried to call their phone # and it's a recording with no live person to speak with. Irritated, I went back to the store - asked for a manager and explained what happened. She fixed my bowl, skimped on the chicken & even after me explaining how inconvenient this was and a complete waist of time & gas it was for me to be back and forth, I thought she would offer to comp the meal, or at least offer me a fountain drink, a partial refund, something! But nope - nothing was offered to me for the inconvenience at all. Really disappointing customer service - CHECK YOUR MEALS BEFORE YOU DRIVE AWAY TO MAKE SURE THEY'RE CORRECT.
Y K.
This place needs to work on their customer service. Look at all the reviews and I would definitely not recommend. There are so many options in the area for them to provide no service at all. If they start losing customers then maybe they will do something but until then we as customers will continue to get crappie service.
Brian Joseph
No stars if I could. As I am standing in line they pull all of the salsas and place them on a table behind them. I am the only person in line!!! Tell me that the salsas are for online customers only "We are running low." You have a bowl with rice, beans, chicken and cheese and you decide that the customer cannot complete his order. It's Gyro Republic 100% from this point on. I work hard for my money you are simply not worth it.
Atmosphere: 1
Food: 1
Service: 1
leonardo Viloria
I work near this chipotle and the people who are in charge of providing the food are the most miserable there is, they don't want to give the necessary amount, they don't understand that we are paying for what they serve, it is the only chipotle where I have had problems, terrible service and the meat is more leather than
The best tasting Chipotle!! Not all Chipotle’s are the same lol! Truly! Great customer service as well!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Burrito Bowl
Valerie Velasquez
This location is trash like the service you receive. Let's make it up to you by offering a free soda on your next purchase..... yeah that's gonna make up for my 15$ bowl I paid for and you got wrong. It's also gonna make up for your horrible staff.
Atmosphere: 1
Food: 1
Service: 1
Laurie Parkin
I come here often. Today was the worst experience I’ve ever had. Came in around 4:30 pm. Ordered a burrito bowl to go. No peppers, no corn, chips were stale and the guacamole was bland; nothing but avocado so had no flavor.
Atmosphere: 3
Food: 2
Service: 2
Dana Martin
$26 to feed one person because the bowl they made was so skimpy we decided to order a quesadilla to accompany it... which was.equally skimpy. I don't remember ever walking away from the counter of any restaurants due to the shear scam the are pulling with minimal food amounts. Went to Gringos and ordered a $15 LaVomna burger and saved $10. So sad to say goodbye my friend. Please get help!
Atmosphere: 3
Food: 1
Service: 1
Cat Montez
Please explain to me why I order my food at 3:40 to be ready and wait in line (trapped between cars) to get my food finally at 4. I would haven’t gladly went inside if I would had known that the drive-thru was basically useless. The employee that I spoke to was rude as hell and needs to be fired. I order ahead because I’m on break and now i have no time to eat . Thanks chipotle!
I WILL NEVER EAT AT CHIPOTLE AGAIN, THERE WAS A RING IN MY BOWL!!!!!!!
Chipotle lane is a joke. Placed my order for a 3pm pick up time, showed up to the window and waited almost 10 minutes for someone to approach me, only to be asked if I’m sure I came to the correct location bc they didn’t have my order. Eventually he finds it and says they’re gonna work on it. No apology given. I am told to circle to the back of the line so others can get their orders.My aunt decides to go inside to wait for the order and sees no one is working on it. She proceeds to ask what’s happening with the order and they say they are out of chicken. At this point we are both frustrated with the situation and she asks for a refund, but the kid says they don’t do refunds and refers her to a 1-800 phone number. So, she just waits for the bowls instead. Finally at 3:30 we received our order and drive off.Only to open our bowls and realize the orders aren’t correct and no plastic ware or napkins were given.Further training clearly needs to occur at this location. Simple things like an apology and communication throughout the process could have gone a long way. As someone who had been in the restaurant/hospitality industry for 10 years it takes a lot for me to write a bad review. This isn’t the first time I’ve been to this location and dealt with stale attitudes and no sense of urgency.
Atmosphere: 1
Food: 3
Service: 1
i visited a few days ago had poor , a member reached out. they were supposed to help me & give me a bogo , i never recieved the promo & they stopped replying
This place does not know how to cook rice, they are pallets. Nasty!
Food: 1
I had an issue today and Maddison was so helpful ! Her customer serve was above and beyond.
Atmosphere: 4
Food: 5
Service: 4
I was the fourth car in the chipotle lane. I waited as each car got their food and it was my turn to pull up they closed the window. 25 minutes to get my food. That I ordered online for a specific pick up time.
Atmosphere: 3
Food: 4
Service: 1
I avoid eating here because every time my son places his mobile order and goes to pick it up - he tells me it's wrong. Well, yesterday I really wanted Chipotle and didn't feel like driving to SL. So I placed the order online, went to pick it up at the window, was given my food by a girl with a dry personality, literally she didn't even speak - passed me the bag in a rude mannerism, only for me to drive home & found out the order was wrong. I tried to call their phone # and it's a recording with no live person to speak with. Irritated, I went back to the store - asked for a manager and explained what happened. She fixed my bowl, skimped on the chicken & even after me explaining how inconvenient this was and a complete waist of time & gas it was for me to be back and forth, I thought she would offer to comp the meal, or at least offer me a fountain drink, a partial refund, something! But nope - nothing was offered to me for the inconvenience at all. Really disappointing customer service - CHECK YOUR MEALS BEFORE YOU DRIVE AWAY TO MAKE SURE THEY'RE CORRECT.
This place needs to work on their customer service. Look at all the reviews and I would definitely not recommend. There are so many options in the area for them to provide no service at all. If they start losing customers then maybe they will do something but until then we as customers will continue to get crappie service.
No stars if I could. As I am standing in line they pull all of the salsas and place them on a table behind them. I am the only person in line!!! Tell me that the salsas are for online customers only "We are running low." You have a bowl with rice, beans, chicken and cheese and you decide that the customer cannot complete his order. It's Gyro Republic 100% from this point on. I work hard for my money you are simply not worth it.
Atmosphere: 1
Food: 1
Service: 1
I work near this chipotle and the people who are in charge of providing the food are the most miserable there is, they don't want to give the necessary amount, they don't understand that we are paying for what they serve, it is the only chipotle where I have had problems, terrible service and the meat is more leather than
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
The best tasting Chipotle!! Not all Chipotle’s are the same lol! Truly! Great customer service as well!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Burrito Bowl
This location is trash like the service you receive. Let's make it up to you by offering a free soda on your next purchase..... yeah that's gonna make up for my 15$ bowl I paid for and you got wrong. It's also gonna make up for your horrible staff.
Atmosphere: 1
Food: 1
Service: 1
I come here often. Today was the worst experience I’ve ever had. Came in around 4:30 pm. Ordered a burrito bowl to go. No peppers, no corn, chips were stale and the guacamole was bland; nothing but avocado so had no flavor.
Atmosphere: 3
Food: 2
Service: 2
$26 to feed one person because the bowl they made was so skimpy we decided to order a quesadilla to accompany it... which was.equally skimpy. I don't remember ever walking away from the counter of any restaurants due to the shear scam the are pulling with minimal food amounts. Went to Gringos and ordered a $15 LaVomna burger and saved $10. So sad to say goodbye my friend. Please get help!
Atmosphere: 3
Food: 1
Service: 1
Please explain to me why I order my food at 3:40 to be ready and wait in line (trapped between cars) to get my food finally at 4. I would haven’t gladly went inside if I would had known that the drive-thru was basically useless. The employee that I spoke to was rude as hell and needs to be fired. I order ahead because I’m on break and now i have no time to eat . Thanks chipotle!
Atmosphere: 1
Food: 1
Service: 1