I'm only going to speak on the customer service. I just left and decided to do this review before I pull off. A lady waited on me. She already seemed to be having a bad morning. I ordered 4 kolaches. I asked for 4 separate bags because they are for 4 different people in the office. Attitude got worse. I don't eat pork so I kept mine separate. More attitude. No food is that good for me to deal with that. I asked If something was wrong she wouldn't respond. I asked her two more times and she finally told me no. I said I won't be back. Then she just kept repeating have a nice day. That was the first time anything pleasant came out of her mouth. Don't waste your time or money if you're looking for good customer service
Service: 1
Frances Sharp
We miss the old owners/workers, especially Sarah. My kids have complained the new one staff are rude for weeks now. I just went in today, giving the benefit of the doubt, and was shocked. No one wants to give business to someone who acts like the customer is an inconvenience. We've been customers since they opened. Won’t be back. All for $1.07 donut.Without customer service, a business has nothing.
Service: 1
Sade S.
I'm extremely big on customer service because I feel that's how most businesses grow. The lady who helped me today lacked serious customer service skills. She literally tried to rush me out and was so rude. When I now told her that I wanted to add to my order she looked at me and sighed and rolled her eyes. If not for the fact that I wanted to fulfill my promise to get my daughters class donuts I would've asked for my money back and left. I don't think anyone should be treated in such a manner. We don't have to patronize your establishment. You just got lucky that you're the only donut shop in the area close by to Briarwood Crossing. Please work on providing a better experience for your customers.
Living With Lee
I’ve been to this place several of times and was always greeted with kindness. The older grandma lady, the tall man and the shorter lady are very nice. I work in the area and the 3 people who I described remember me. So today, I walked in to just get a straw and the medium height lady was RUDE! I asked nicely may I get straw before even touching or taking one and the lady proceed to say “you’re not buying anything so why do I need a straw” I explained to her that I work in the area and I always purchase things from them and I needed a straw for my drink. She proceeded to yell and get loud with me so I told her to have a good day and left. I WILL NOT SUPPORT OR PURCHASE ANYTHING FROM THIS STOTE and I suggest you don’t either.
Atmosphere: 2
Food: 4
Service: 1
Ruben C.
Terrible customer service she was rude and yelled at us. Just asked what was in one of the donuts. She did not know.
Parker S.
I had 2 Kolaches which are 1.69 And 1 apple fritter which is 1.79 Should've been like 5.50 after tax was charged 7.98 receipt was not itemized was listed as custom amount. She did the same exact thing to my buddy that was with me, this is a bad business who steals from their customers.
Jenny L.
Delicious and big donut holes only $2. Also, there blueberry donut good, too. Will return to try more
B S.
I just left this business and can honestly say the front customer area was clean. I did read previous reviews about the area being dirty, but at this time it was very clean. I would go here again the next time I want a kolache.
Rose G
Almost $8.00 for a juice, donut, and small kolache. The math doesn’t add up to why my total came out so expensive. When I asked for my receipt, she was bothered and hesitated to give me one. Would’ve been better going to shipleys but I wanted to give them the benefit of the doubt. Won’t be coming back.
Jodi B.
They are not clean. Yeah full very early, area dirty. Floors nasty. Doors nasty looking. Will never eat there again.
This is the only donut shop I'll go to since moving to Rosenberg. I left off one star only so people would read my review. ON03/29/2023 I have never encountered a more miserable bunch of faces in my life! How in the hell are people this rude while in a donut shop?? It's not the business, but the customers that had me flabbergasted. It wasn't too early about 7:30 am. Anyway, I usually send my man and our daughter and they never had a problem, they said. I had our daughter with me that morning, and she noticed a difference in people's attitudes. I'll go back until they get used to seeing my face....
Margaret G.
Mediocre donuts. Drinks are stored everywhere and service sucks. I really wanted this place to be as great as the other reviews. It's not.
Joann Mendoza
Tray forgot my donutsAnd charged me
Samuel Villaloboz
Sign says they close at 1:00, but lock the doors at 12:17!!! This wasn't the first time and they were not sold out. It was the same girl with the glasses that has been left multiple bad reviews. Maybe a family member because I don't see how a responsible owner allows a person to consistently ruin the reputation of their business. Owner needs to "consider" keeping her . Regardless I won't be back.
Alyssa N.
They don't seem to keep a good stock of product until closing. I have been multiple times around 10am (on weekends) and ALL the donuts are gone. They close at 1pm. Front of store could use a deep clean.
I'm only going to speak on the customer service. I just left and decided to do this review before I pull off. A lady waited on me. She already seemed to be having a bad morning. I ordered 4 kolaches. I asked for 4 separate bags because they are for 4 different people in the office. Attitude got worse. I don't eat pork so I kept mine separate. More attitude. No food is that good for me to deal with that. I asked If something was wrong she wouldn't respond. I asked her two more times and she finally told me no. I said I won't be back. Then she just kept repeating have a nice day. That was the first time anything pleasant came out of her mouth. Don't waste your time or money if you're looking for good customer service
Service: 1
We miss the old owners/workers, especially Sarah. My kids have complained the new one staff are rude for weeks now. I just went in today, giving the benefit of the doubt, and was shocked. No one wants to give business to someone who acts like the customer is an inconvenience. We've been customers since they opened. Won’t be back. All for $1.07 donut.Without customer service, a business has nothing.
Service: 1
I'm extremely big on customer service because I feel that's how most businesses grow. The lady who helped me today lacked serious customer service skills. She literally tried to rush me out and was so rude. When I now told her that I wanted to add to my order she looked at me and sighed and rolled her eyes. If not for the fact that I wanted to fulfill my promise to get my daughters class donuts I would've asked for my money back and left. I don't think anyone should be treated in such a manner. We don't have to patronize your establishment. You just got lucky that you're the only donut shop in the area close by to Briarwood Crossing. Please work on providing a better experience for your customers.
I’ve been to this place several of times and was always greeted with kindness. The older grandma lady, the tall man and the shorter lady are very nice. I work in the area and the 3 people who I described remember me. So today, I walked in to just get a straw and the medium height lady was RUDE! I asked nicely may I get straw before even touching or taking one and the lady proceed to say “you’re not buying anything so why do I need a straw” I explained to her that I work in the area and I always purchase things from them and I needed a straw for my drink. She proceeded to yell and get loud with me so I told her to have a good day and left. I WILL NOT SUPPORT OR PURCHASE ANYTHING FROM THIS STOTE and I suggest you don’t either.
Atmosphere: 2
Food: 4
Service: 1
Terrible customer service she was rude and yelled at us. Just asked what was in one of the donuts. She did not know.
I had 2 Kolaches which are 1.69 And 1 apple fritter which is 1.79 Should've been like 5.50 after tax was charged 7.98 receipt was not itemized was listed as custom amount. She did the same exact thing to my buddy that was with me, this is a bad business who steals from their customers.
Delicious and big donut holes only $2. Also, there blueberry donut good, too. Will return to try more
I just left this business and can honestly say the front customer area was clean. I did read previous reviews about the area being dirty, but at this time it was very clean. I would go here again the next time I want a kolache.
Almost $8.00 for a juice, donut, and small kolache. The math doesn’t add up to why my total came out so expensive. When I asked for my receipt, she was bothered and hesitated to give me one. Would’ve been better going to shipleys but I wanted to give them the benefit of the doubt. Won’t be coming back.
They are not clean. Yeah full very early, area dirty. Floors nasty. Doors nasty looking. Will never eat there again.
Restaurantji Recommends
This is the only donut shop I'll go to since moving to Rosenberg. I left off one star only so people would read my review. ON03/29/2023 I have never encountered a more miserable bunch of faces in my life! How in the hell are people this rude while in a donut shop?? It's not the business, but the customers that had me flabbergasted. It wasn't too early about 7:30 am. Anyway, I usually send my man and our daughter and they never had a problem, they said. I had our daughter with me that morning, and she noticed a difference in people's attitudes. I'll go back until they get used to seeing my face....
Mediocre donuts. Drinks are stored everywhere and service sucks. I really wanted this place to be as great as the other reviews. It's not.
Tray forgot my donutsAnd charged me
Sign says they close at 1:00, but lock the doors at 12:17!!! This wasn't the first time and they were not sold out. It was the same girl with the glasses that has been left multiple bad reviews. Maybe a family member because I don't see how a responsible owner allows a person to consistently ruin the reputation of their business. Owner needs to "consider" keeping her . Regardless I won't be back.
They don't seem to keep a good stock of product until closing. I have been multiple times around 10am (on weekends) and ALL the donuts are gone. They close at 1pm. Front of store could use a deep clean.