Stopped by for an early lunch. The food was delicious and the service was stellar. This is a great option for a nice lunch.
Atmosphere: 5
Food: 5
Service: 5
Pam Marino
I went through the drive through at this Schlotzsky’s and ordered 2 gluten free pizzas and a large sandwich combo meal, $37.00. I got home and discovered I didn’t have gluten free pizzas, I called the restaurant and spoke to a nice young man named Ricky, who said he was sorry and would fix the mistake if I wanted to come back, I said I would be there in 15 minutes, he made the 2 gluten free pizzas. When I got there the woman who said she was a manager and also the person that took my order said I owed them $5.37 for the gluten free crusts! I asked if she was kidding, I’m making a 10 mile round trip because you got the order wrong! She said you never said for sure that you wanted gluten free. Again, are you kidding? I most certainly did! She said Sorry I have to charge you! I asked for the manager, she said she was the manager but refused to give me her name. I asked for a refund and she said she deleted the whole order, we’ll see. I can’t believe they wasted 4 pizzas and had such awful customer service over $5.37 that came from their mistake in the first place! They just lost a good customer. Make sure you check your order before you leave this location.
fatima wilson
Fast service highly
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Soup
Ed Fr
Nice place with good food and staff who listen well to orders given that are a little more complicated than normal.
I expected so much more of a "Giant" ALBUQUERQUE TURKEY than just a big stale bun. The drive through was empty so I opted to use it instead of going in. I was in a rush this time. Once I got home I was eager to get down on my "Giant" sammich! Cue the music, wah wah. I should've taken a picture of that giant dry stale bun with just a paltry sum of turkey. But I plated up the four quarters of bread and told my family I'm sorry instead.
Atmosphere: 3
Food: 3
Service: 4
Recommended dishes: The Original
Nathan Running Rabbit
Good food excellent Strawberry salad , supreme pizza and Albuquerque Turkey
Atmosphere: 5
Food: 5
Service: 5
Chris Schneider
Good food. But they lack getting an order correct.
Dan Ruud
Good sandwich, get the large, big enough for 2
Atmosphere: 3
Food: 4
Service: 4
Recommended dishes: Schlotzsky's Potato Chips, The Original
Mr. K
I've long thought that, rather than judging a franchise by when or how they mess up but rather, by how they mitigate errors and handle customer experience..Can't thank the manager, Gary, enough. The last time we ate here, we picked up through the drive-thru. I ended up with someone else's sandwich, a small instead of a medium, all the vegetables instead of none.. and was pretty angry, Tonight they kept their promise to make it up to me. Bravo!
Atmosphere: 4
Food: 5
Service: 5
Caleen Boatright
Have always loved this place. But tonight it was horrible! Got it to go, got home and very little lettuce as you can see! Broccoli and chesse soup was gross! I think the Cinnabons were a couple of days old! Spent $67 bucks and it will not happen again!
More than anything, this review is to say I’m sorry that old lady in the red shirt in front of me was so rude and snappy with you for no reason. You folks don’t deserve that at all. The food here is excellent every time I come, and so is the service. You all did a fantastic job during the lunch rush :)
Atmosphere: 5
Food: 5
Service: 5
Adam Moellering
Super slow service. Took 30 minutes to only to get cold pizza. They did fix the coldness and were quite apologetic for the delay.
Atmosphere: 4
Food: 4
Service: 3
Gayathri Iyer
We were in the area and wanted to try out this Schlotzkys. My in-laws were with us and they hadn’t been to this place in like 12 years. So we took them there. My father in law had the Fiesta Chicken and my husband had the Turkey Avocado sandwich. My mom in-law and me had the veggie pizza. All of it was extremely good. My mom in-law loved the pizza. The have other vegetarian options like the veggie sandwich too.It was such a spacious restaurant and the cashier was really friendly and helpful.Vegetarian options: They have veggie pizza and fresh veggie sandwich. Their pizza is really good.
Stopped by for an early lunch. The food was delicious and the service was stellar. This is a great option for a nice lunch.
Atmosphere: 5
Food: 5
Service: 5
I went through the drive through at this Schlotzsky’s and ordered 2 gluten free pizzas and a large sandwich combo meal, $37.00. I got home and discovered I didn’t have gluten free pizzas, I called the restaurant and spoke to a nice young man named Ricky, who said he was sorry and would fix the mistake if I wanted to come back, I said I would be there in 15 minutes, he made the 2 gluten free pizzas. When I got there the woman who said she was a manager and also the person that took my order said I owed them $5.37 for the gluten free crusts! I asked if she was kidding, I’m making a 10 mile round trip because you got the order wrong! She said you never said for sure that you wanted gluten free. Again, are you kidding? I most certainly did! She said Sorry I have to charge you! I asked for the manager, she said she was the manager but refused to give me her name. I asked for a refund and she said she deleted the whole order, we’ll see. I can’t believe they wasted 4 pizzas and had such awful customer service over $5.37 that came from their mistake in the first place! They just lost a good customer. Make sure you check your order before you leave this location.
Fast service highly
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Soup
Nice place with good food and staff who listen well to orders given that are a little more complicated than normal.
Atmosphere: 3
Food: 4
Service: 4
Recommended dishes: Tomato Basil, Soup, Soups Loaded Baked Potato, Deluxe Original Style Sandwich
I expected so much more of a "Giant" ALBUQUERQUE TURKEY than just a big stale bun. The drive through was empty so I opted to use it instead of going in. I was in a rush this time. Once I got home I was eager to get down on my "Giant" sammich! Cue the music, wah wah. I should've taken a picture of that giant dry stale bun with just a paltry sum of turkey. But I plated up the four quarters of bread and told my family I'm sorry instead.
Atmosphere: 3
Food: 3
Service: 4
Recommended dishes: The Original
Good food excellent Strawberry salad , supreme pizza and Albuquerque Turkey
Atmosphere: 5
Food: 5
Service: 5
Good food. But they lack getting an order correct.
Good sandwich, get the large, big enough for 2
Atmosphere: 3
Food: 4
Service: 4
Recommended dishes: Schlotzsky's Potato Chips, The Original
I've long thought that, rather than judging a franchise by when or how they mess up but rather, by how they mitigate errors and handle customer experience..Can't thank the manager, Gary, enough. The last time we ate here, we picked up through the drive-thru. I ended up with someone else's sandwich, a small instead of a medium, all the vegetables instead of none.. and was pretty angry, Tonight they kept their promise to make it up to me. Bravo!
Atmosphere: 4
Food: 5
Service: 5
Have always loved this place. But tonight it was horrible! Got it to go, got home and very little lettuce as you can see! Broccoli and chesse soup was gross! I think the Cinnabons were a couple of days old! Spent $67 bucks and it will not happen again!
Food: 1
Service: 1
Restaurantji Recommends
Missing vegan options
I got an original it was fresh, hot and tasty.
Atmosphere: 3
Food: 5
Service: 5
Recommended dishes: The Original
More than anything, this review is to say I’m sorry that old lady in the red shirt in front of me was so rude and snappy with you for no reason. You folks don’t deserve that at all. The food here is excellent every time I come, and so is the service. You all did a fantastic job during the lunch rush :)
Atmosphere: 5
Food: 5
Service: 5
Super slow service. Took 30 minutes to only to get cold pizza. They did fix the coldness and were quite apologetic for the delay.
Atmosphere: 4
Food: 4
Service: 3
We were in the area and wanted to try out this Schlotzkys. My in-laws were with us and they hadn’t been to this place in like 12 years. So we took them there. My father in law had the Fiesta Chicken and my husband had the Turkey Avocado sandwich. My mom in-law and me had the veggie pizza. All of it was extremely good. My mom in-law loved the pizza. The have other vegetarian options like the veggie sandwich too.It was such a spacious restaurant and the cashier was really friendly and helpful.Vegetarian options: They have veggie pizza and fresh veggie sandwich. Their pizza is really good.