Ordered in the drive through, asked for an extra side of gravy. They apparently have a new container for their to go meals, and for some reason decided to just dump the extra gravy on top of the mashed potatoes I got for a side, instead of in a separate container on the side. The new container for the meals means that the main side of gravy and these mashed potatoes are sitting in the same plastic container with no extra proper lid to store potential leftovers. (so great for the environment to switch to plastic suddenly)I had come inside because they already made a mistake with the order and didn't get the correct size for a side, and tried explaining why I wanted a separate container of gravy that I paid for, and the employee couldn't wrap his head around why I was confused that they added the gravy on top of the mashed potatoes. I even asked, and they said the regular side of mashed potatoes doesn't usually come with gravy on it. WHY DID THEY ADD IT THERE WITHOUT ME ASKING THEN!?!?
Recommended dishes: Catfish, Dirty Rice, Golden Roast, Golden Fried Chicken
Sue Tawwater
L-O-V-E the chicken sandwiches! Unbelievable rolls!
Atmosphere: 5
Food: 5
Service: 5
jenny johnson
I ordered the fish plate it was amazing very fresh and
Atmosphere: 3
Food: 5
Service: 3
Recommended dishes: Catfish, Fried Okra
Gina Martinez
Prices are high. Service is always slow inside and drive
Atmosphere: 4
Food: 4
Service: 3
Recommended dishes: Fried Okra, Mashed Potatoes, Golden Fried Chicken
Leanna Moore
Stopped for some chicken tenders tonight. Went through the drive thru. The employee was friendly and promptly had my order. Downside: when I got home, looking forward to some yummy okra, I was very disappointed. Everything else was wonderful but the okra was super crunchy like it had been over cooked then set under warming lights for hours. Too crunchy for me to eat. Hopefully next trip will be better.
Atmosphere: 4
Food: 3
Service: 4
Recommended dishes: Chicken Fingers, Gravy
Elle Diaz
Why no chicken livers?? 2 chicken joints in Sachse and neither sell chicken livers? What's up with that Golden Chick? Bring back the chicken livers.
Food: 3
Blaine Robertson
The menu is just so bland! Probably good if you prefer not to have a lot of flavor, but the meal I had just didn’t cut it for me.
Hands down, awesome chicken strips, side were delicious, and the bread rolls OMG. The staff is very friendly and helpful. 10 out of 10 would be going back for more....
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Fried Okra, Big
Jensen Chappell
This place used to be a chicken Express. The service now that it is a Golden Chick has plummeted.I had repeated my order 3 times from scratch. I don’t know if they were having technical issues or what. When I got to the window I repeated it again.After getting my meal I got the smallest thigh I have ever seen. It wasn’t big enough to be a chicken… maybe a sparrow.Sides have been ok.Lastly the person on the speaker kept calling me “Sir”. Even after coming to the window. Check your gendered honorifics at the door dude! I’m no “Sir”
Atmosphere: 1
Food: 2
Service: 1
Greg James
Thad the “wicked wings”. Ordered spicy but couldn’t really taste any spiciness. Also kinda greasy but they tasted good
Michaela Wilson
Max!!I went through drive-through to purchase some food and Max. The manager was there. I had mentioned to him that I should've been in a book because my okra was left behind before he went to go look at a book and said he didn't see it in the book, but the entire time I felt that he was a little bit an ease, or as if I was not telling the truth, I'd give him the name of one of the other team members that was there so that he could search you asked me to write my name and number on a piece of paper and that he would pass it along to the other team member which she did give me my okra, but I ordered almost $43 worth of food and got halfway home and realized that he didn't give me my mashed potatoes and gravy I went back to the store where I tried to hand him back all the bag so he can check himself so he can see that the potatoes and gravy were not in there. He was very rude and disrespectful and then when he went to get the food. I noticed that he was saying something in foul language, but I couldn't hear him . Just his gestures ,so then when he went to get the food, he handed me the potatoes and gravy, and then he slammed the window very hard through the drive-through, which made me an easy so I blew my horn and I asked what his name was and he said that his name is Max are you the manager the district manager? What are you? He said just a manager so I want it to be known that if we're getting this type of customer service for the amount of money that we pay something should be done. I don't feel that we should be treated this way. I felt that it was more racist . Than anything I felt because of the color of my skin as to why he decided to treat me as such. I've been to this location before and they were not changing gloves while changing trash, and use the same gloves to change the trash to cook the food. I didn't make a report and those workers are not there anymore but still this treatment in the way they handle things should not be a such. I'm very disappointed in this location and I need this to be taking care of! If he or certain staff can't deal with various cultures then they should not be working in this industry! And to add injury to the insult, I even asked if he could make the food fresh because I had a little ways to go when I arrived at home the food was not fresh and majority of the food was not even in part for me to eat. This is very sad. I was just at the point to where I left it alone but I'm posting this review for others to know this is not something that anyone should have to endure especially when you're being disrespected it doesn't matter if you pay one dollar or $43 customer service is customer service. We literally purchase food out for good customer service in the convenience not to be disrespected. Please talk to Max and help him understand that all people are just people please don't see color !
Atmosphere: 1
Food: 1
Service: 1
Rick V.
Literally spent 10 minutes at the drive through window waiting on my food after they tried to pass of someone elses order to me. Then on top of that, when i got home, i discovered that they still goffed my order up.
Ordered in the drive through, asked for an extra side of gravy. They apparently have a new container for their to go meals, and for some reason decided to just dump the extra gravy on top of the mashed potatoes I got for a side, instead of in a separate container on the side. The new container for the meals means that the main side of gravy and these mashed potatoes are sitting in the same plastic container with no extra proper lid to store potential leftovers. (so great for the environment to switch to plastic suddenly)I had come inside because they already made a mistake with the order and didn't get the correct size for a side, and tried explaining why I wanted a separate container of gravy that I paid for, and the employee couldn't wrap his head around why I was confused that they added the gravy on top of the mashed potatoes. I even asked, and they said the regular side of mashed potatoes doesn't usually come with gravy on it. WHY DID THEY ADD IT THERE WITHOUT ME ASKING THEN!?!?
Atmosphere: 1
Food: 5
Service: 1
Short me a roll.
Hot and delicious food.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Catfish, Chicken Wings, Fried Okra
Delicious chicken!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Catfish, Dirty Rice, Golden Roast, Golden Fried Chicken
L-O-V-E the chicken sandwiches! Unbelievable rolls!
Atmosphere: 5
Food: 5
Service: 5
I ordered the fish plate it was amazing very fresh and
Atmosphere: 3
Food: 5
Service: 3
Recommended dishes: Catfish, Fried Okra
Prices are high. Service is always slow inside and drive
Atmosphere: 4
Food: 4
Service: 3
Recommended dishes: Fried Okra, Mashed Potatoes, Golden Fried Chicken
Stopped for some chicken tenders tonight. Went through the drive thru. The employee was friendly and promptly had my order. Downside: when I got home, looking forward to some yummy okra, I was very disappointed. Everything else was wonderful but the okra was super crunchy like it had been over cooked then set under warming lights for hours. Too crunchy for me to eat. Hopefully next trip will be better.
Atmosphere: 4
Food: 3
Service: 4
Recommended dishes: Chicken Fingers, Gravy
Why no chicken livers?? 2 chicken joints in Sachse and neither sell chicken livers? What's up with that Golden Chick? Bring back the chicken livers.
Food: 3
The menu is just so bland! Probably good if you prefer not to have a lot of flavor, but the meal I had just didn’t cut it for me.
Atmosphere: 5
Food: 3
Service: 4
Restaurantji Recommends
Hands down, awesome chicken strips, side were delicious, and the bread rolls OMG. The staff is very friendly and helpful. 10 out of 10 would be going back for more....
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Fried Okra, Big
This place used to be a chicken Express. The service now that it is a Golden Chick has plummeted.I had repeated my order 3 times from scratch. I don’t know if they were having technical issues or what. When I got to the window I repeated it again.After getting my meal I got the smallest thigh I have ever seen. It wasn’t big enough to be a chicken… maybe a sparrow.Sides have been ok.Lastly the person on the speaker kept calling me “Sir”. Even after coming to the window. Check your gendered honorifics at the door dude! I’m no “Sir”
Atmosphere: 1
Food: 2
Service: 1
Thad the “wicked wings”. Ordered spicy but couldn’t really taste any spiciness. Also kinda greasy but they tasted good
Max!!I went through drive-through to purchase some food and Max. The manager was there. I had mentioned to him that I should've been in a book because my okra was left behind before he went to go look at a book and said he didn't see it in the book, but the entire time I felt that he was a little bit an ease, or as if I was not telling the truth, I'd give him the name of one of the other team members that was there so that he could search you asked me to write my name and number on a piece of paper and that he would pass it along to the other team member which she did give me my okra, but I ordered almost $43 worth of food and got halfway home and realized that he didn't give me my mashed potatoes and gravy I went back to the store where I tried to hand him back all the bag so he can check himself so he can see that the potatoes and gravy were not in there. He was very rude and disrespectful and then when he went to get the food. I noticed that he was saying something in foul language, but I couldn't hear him . Just his gestures ,so then when he went to get the food, he handed me the potatoes and gravy, and then he slammed the window very hard through the drive-through, which made me an easy so I blew my horn and I asked what his name was and he said that his name is Max are you the manager the district manager? What are you? He said just a manager so I want it to be known that if we're getting this type of customer service for the amount of money that we pay something should be done. I don't feel that we should be treated this way. I felt that it was more racist . Than anything I felt because of the color of my skin as to why he decided to treat me as such. I've been to this location before and they were not changing gloves while changing trash, and use the same gloves to change the trash to cook the food. I didn't make a report and those workers are not there anymore but still this treatment in the way they handle things should not be a such. I'm very disappointed in this location and I need this to be taking care of! If he or certain staff can't deal with various cultures then they should not be working in this industry! And to add injury to the insult, I even asked if he could make the food fresh because I had a little ways to go when I arrived at home the food was not fresh and majority of the food was not even in part for me to eat. This is very sad. I was just at the point to where I left it alone but I'm posting this review for others to know this is not something that anyone should have to endure especially when you're being disrespected it doesn't matter if you pay one dollar or $43 customer service is customer service. We literally purchase food out for good customer service in the convenience not to be disrespected. Please talk to Max and help him understand that all people are just people please don't see color !
Atmosphere: 1
Food: 1
Service: 1
Literally spent 10 minutes at the drive through window waiting on my food after they tried to pass of someone elses order to me. Then on top of that, when i got home, i discovered that they still goffed my order up.
Atmosphere: 2
Food: 2
Service: 1