Amanda is awesome and a truly wonderful person. The company is lucky to have her working. Customer service you only get at a small town.
Atmosphere: 5
Food: 5
Service: 5
Udd
Hard to get anyone’s
Atmosphere: 1
Food: 1
Service: 1
Victoria Hubbard
Came from out of town, and out of every Dunkin I have ever been to I experienced the worse customer service. One employee just ignored me for at least 5 mins then refused to take my order said I needed to use the kiosk.
Atmosphere: 2
Food: 2
Service: 2
Recommended dishes: Donuts, Dunkin
Jacob Hubbard
I have been going here for over a year and it was amazing , however over the last 2 months I truly feel like it’s just like every other place!! It’s just not the same && I am just disappointed and saddened!! Missing the Dunkin’ I use to get!!
Atmosphere: 1
Food: 3
Service: 1
Rob
The donuts (when available) are fine. The problem is the service. I've been to this location several times and the service is terrible. I was told they prefer customers to use the kiosks to reduce the risk of COVID (which is hilarious since everyone is touching the same kiosks!). The problem is that if you use the kiosk, you don't find out if they are out of something until AFTER you have already paid and AFTER you have already been waiting for 5-10 minutes. The argument for a refund is pointless as they claim they simply can't. They offered me a substitution, but all of the stuff they claimed to have left are things I don't want. I've been the only customer waiting on an order, watching two of the employees play games on their phones only to realize they don't have any coffee ready! When I got my coffee home, it was a bit gritty because the bottom had 1/4" of grounds in the bottom of it (not to mention they didn't add any cream or sugar like I requested on my order). I've stopped by mid-morning to see that even though there are only 1-2 customers sitting and eating/drinking, the donut case is EMPTY. There is no apparent supervision or manager to address these problems when you encounter them. It's great the base is offering more options for us, but these options mean nothing if they aren't run very well.
Atmosphere: 3
Food: 3
Service: 1
Victor Perez
Love Dunkin
Atmosphere: 5
Food: 5
Service: 5
Karma Swazaay
Where has Jo gone? My family's dunkin experience went from amazing and unique to bland and just another coffee shop. What is going on here at this location, your current employees should put a smile on and put the Phones down.Kid-friendliness: My kids would argue every week with us about going to their piano lessons. Well Jo changed that. "Dunkin doesn't have much stuff for kids" every week Jo would have something new prepared for all 3 of my boys. Her spunky personality and creativity got my boys eager to finish their lessons and go enjoy a tasty treat.
Atmosphere: 3
Food: 3
Service: 4
Forrest Ballard
The food is mediocre, the coffee is surprisingly limited and the majority of it all tastes the same, the donuts are alright though there's better elsewhere.
Atmosphere: 3
Food: 3
Service: 4
Calvin G
Understaffed.... service is very slow here.
tricia santana
I asked for a hot latte in San Antonio and it was barely lukewarmThey just should have put ice in it.I thought this was only at the store at Goodfellow afb but I guess it is at all stores. I will be sticking to starbucks from now on.Parking: No comment
This is located inside the Air Force base. Should be advertised as that.
Zachary Testa
Lady saw me, and just stayed on her phone. Then when I placed my order for a hot chocolate. Gave me one that just tasted like hot water. No
Atmosphere: 1
Food: 3
Service: 1
John Sims
Nice to have a coffee place on base and the donuts are a nice bonus.
Atmosphere: 5
Food: 5
Service: 5
Nova T Caio
Vegetarian options: Egg and cheese sandwiches, bagels. Oat milk, Almond milk and coconut milk for lattes and frappes. Pesto and Tomato grilled cheese on sourdough bread, hummus toast as well as avocado toast.Dietary restrictions: Milk alternatives Parking: Lots of parking Kid-friendliness: Kids like doughnuts, they won't be unhappy with the choices giving.
S. E.
Only military can access Dunkin' donuts here.No civilians allowed.
Amanda is awesome and a truly wonderful person. The company is lucky to have her working. Customer service you only get at a small town.
Atmosphere: 5
Food: 5
Service: 5
Hard to get anyone’s
Atmosphere: 1
Food: 1
Service: 1
Came from out of town, and out of every Dunkin I have ever been to I experienced the worse customer service. One employee just ignored me for at least 5 mins then refused to take my order said I needed to use the kiosk.
Atmosphere: 2
Food: 2
Service: 2
Recommended dishes: Donuts, Dunkin
I have been going here for over a year and it was amazing , however over the last 2 months I truly feel like it’s just like every other place!! It’s just not the same && I am just disappointed and saddened!! Missing the Dunkin’ I use to get!!
Atmosphere: 1
Food: 3
Service: 1
The donuts (when available) are fine. The problem is the service. I've been to this location several times and the service is terrible. I was told they prefer customers to use the kiosks to reduce the risk of COVID (which is hilarious since everyone is touching the same kiosks!). The problem is that if you use the kiosk, you don't find out if they are out of something until AFTER you have already paid and AFTER you have already been waiting for 5-10 minutes. The argument for a refund is pointless as they claim they simply can't. They offered me a substitution, but all of the stuff they claimed to have left are things I don't want. I've been the only customer waiting on an order, watching two of the employees play games on their phones only to realize they don't have any coffee ready! When I got my coffee home, it was a bit gritty because the bottom had 1/4" of grounds in the bottom of it (not to mention they didn't add any cream or sugar like I requested on my order). I've stopped by mid-morning to see that even though there are only 1-2 customers sitting and eating/drinking, the donut case is EMPTY. There is no apparent supervision or manager to address these problems when you encounter them. It's great the base is offering more options for us, but these options mean nothing if they aren't run very well.
Atmosphere: 3
Food: 3
Service: 1
Love Dunkin
Atmosphere: 5
Food: 5
Service: 5
Where has Jo gone? My family's dunkin experience went from amazing and unique to bland and just another coffee shop. What is going on here at this location, your current employees should put a smile on and put the Phones down.Kid-friendliness: My kids would argue every week with us about going to their piano lessons. Well Jo changed that. "Dunkin doesn't have much stuff for kids" every week Jo would have something new prepared for all 3 of my boys. Her spunky personality and creativity got my boys eager to finish their lessons and go enjoy a tasty treat.
Atmosphere: 3
Food: 3
Service: 4
The food is mediocre, the coffee is surprisingly limited and the majority of it all tastes the same, the donuts are alright though there's better elsewhere.
Atmosphere: 3
Food: 3
Service: 4
Understaffed.... service is very slow here.
I asked for a hot latte in San Antonio and it was barely lukewarmThey just should have put ice in it.I thought this was only at the store at Goodfellow afb but I guess it is at all stores. I will be sticking to starbucks from now on.Parking: No comment
Restaurantji Recommends
This is located inside the Air Force base. Should be advertised as that.
Lady saw me, and just stayed on her phone. Then when I placed my order for a hot chocolate. Gave me one that just tasted like hot water. No
Atmosphere: 1
Food: 3
Service: 1
Nice to have a coffee place on base and the donuts are a nice bonus.
Atmosphere: 5
Food: 5
Service: 5
Vegetarian options: Egg and cheese sandwiches, bagels. Oat milk, Almond milk and coconut milk for lattes and frappes. Pesto and Tomato grilled cheese on sourdough bread, hummus toast as well as avocado toast.Dietary restrictions: Milk alternatives Parking: Lots of parking Kid-friendliness: Kids like doughnuts, they won't be unhappy with the choices giving.
Only military can access Dunkin' donuts here.No civilians allowed.