SIMPLY GOOD! The best fish and chips around. Their lightly breaded crunchy white fish combo was great!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Fish and Chips
Steven Garcia
My girlfriend and I went to have dinner there at the NE Loop 410 location, which we had previously been to a few times already in the past with ok service and quality and presentof food. Ordered our meals and when we finally did receive our food, I informed the server that there was literally 4 1/2 onion rings, which I had to pay an upcharge for, on my plate. I asked for a redo, add a few more onion rings, or my monet back for the upcharge. She got the manager on duty (Salazar?). He came over 8 minutes later and asked what the problem was and I played out in detail what I've already stated. He said "well there is never a guarantee of how the onion rings will be dispersed. We only do with what they send us. And I know the last time you may have come here you may have received a bigger order or amount, but it's depending on how they send us the shipment." I said how is that the customer's fault or how is the customer supposed to know that they are taking a gamble when ordering food there? Completely unprofessional and rude to me and refused to give me my money back until the very end while he was taking his time up at the register testing to figure out , who knows what. My girlfriend and I went up there and I said we don't need to be inconvenienced any longer, can I please have all of my money back. We did not eat our food during this whole process. Lost my complete appetite for the food and the whole experience male's me question the entire brand name. Not to mention, puts a bad light on Bill Miller's name as well. I can't believe his unprofessional attitude. I really would like to know how y'all plan to handle this matter. SignedSteven
Atmosphere: 1
Food: 1
Service: 1
Norma Cadengo
Food was great!!!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Fish Sandwich
M
Monday, 11am -- Ordered the fried catfish plate with green beans and fries. Green beans were very tasty. Fries were average and as expected. The catfish was more like sushi...or closer to bait. Not completely cooked. And btw, what is with the only one tartar sauce per customer? The red sauce sucks so why even bother. Not the first bad experience at this location. Check number 542344/1 Tab 3976 Mike
Atmosphere: 3
Food: 1
Service: 4
Omar Garcia
Awesome fish and shrimp plate, hushpuppies, fries everything delicious !!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Cole Slaw, Hush Puppies, Fish Tacos
Mike Villa Jr
Fish came out quickly, but this was not a good thing. Fish fillets were warm, not hot. Fries were ok. Coleslaw was decent, and bread was hard .
Atmosphere: 3
Food: 3
Service: 4
Juanita Medina
I want to say a big thank you to ERICA she was very wonderful and has Excellent customer service. This was our first time trying Laguna Madre Erica was very professional and detailed about what came on the plates as well my chicken sandwich and the fish and shrimp my husband and daughter plates where very fresh for it to be closing time the main items where fresh the fries not so much but its understandable we where there at 835pm so it really didn't matter but once again Erica did a FABULOUS JOB THANK YOU ERICA EMPLOYEES LIKE YOU MAKE THE COMPANY LOOK GREAT.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Cole Slaw, Fish Sandwich
Josésito G
Missing some items going tru the drive Tru. Went the next day to buy the same thing. Management didn't wanna reimburse me for the items I was missing the day prior. Very sad and disappointing. Chick-fil-A would of gave me the missing items. Might just stick to Chick-fil-A .
Atmosphere: 5
Food: 5
Service: 2
Frank Cantoya
The fish portions seem to be shrinking. I am still hungry.
SIMPLY GOOD! The best fish and chips around. Their lightly breaded crunchy white fish combo was great!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Fish and Chips
My girlfriend and I went to have dinner there at the NE Loop 410 location, which we had previously been to a few times already in the past with ok service and quality and presentof food. Ordered our meals and when we finally did receive our food, I informed the server that there was literally 4 1/2 onion rings, which I had to pay an upcharge for, on my plate. I asked for a redo, add a few more onion rings, or my monet back for the upcharge. She got the manager on duty (Salazar?). He came over 8 minutes later and asked what the problem was and I played out in detail what I've already stated. He said "well there is never a guarantee of how the onion rings will be dispersed. We only do with what they send us. And I know the last time you may have come here you may have received a bigger order or amount, but it's depending on how they send us the shipment." I said how is that the customer's fault or how is the customer supposed to know that they are taking a gamble when ordering food there? Completely unprofessional and rude to me and refused to give me my money back until the very end while he was taking his time up at the register testing to figure out , who knows what. My girlfriend and I went up there and I said we don't need to be inconvenienced any longer, can I please have all of my money back. We did not eat our food during this whole process. Lost my complete appetite for the food and the whole experience male's me question the entire brand name. Not to mention, puts a bad light on Bill Miller's name as well. I can't believe his unprofessional attitude. I really would like to know how y'all plan to handle this matter. SignedSteven
Atmosphere: 1
Food: 1
Service: 1
Food was great!!!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Fish Sandwich
Monday, 11am -- Ordered the fried catfish plate with green beans and fries. Green beans were very tasty. Fries were average and as expected. The catfish was more like sushi...or closer to bait. Not completely cooked. And btw, what is with the only one tartar sauce per customer? The red sauce sucks so why even bother. Not the first bad experience at this location. Check number 542344/1 Tab 3976 Mike
Atmosphere: 3
Food: 1
Service: 4
Awesome fish and shrimp plate, hushpuppies, fries everything delicious !!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Cole Slaw, Hush Puppies, Fish Tacos
Fish came out quickly, but this was not a good thing. Fish fillets were warm, not hot. Fries were ok. Coleslaw was decent, and bread was hard .
Atmosphere: 3
Food: 3
Service: 4
I want to say a big thank you to ERICA she was very wonderful and has Excellent customer service. This was our first time trying Laguna Madre Erica was very professional and detailed about what came on the plates as well my chicken sandwich and the fish and shrimp my husband and daughter plates where very fresh for it to be closing time the main items where fresh the fries not so much but its understandable we where there at 835pm so it really didn't matter but once again Erica did a FABULOUS JOB THANK YOU ERICA EMPLOYEES LIKE YOU MAKE THE COMPANY LOOK GREAT.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Cole Slaw, Fish Sandwich
Missing some items going tru the drive Tru. Went the next day to buy the same thing. Management didn't wanna reimburse me for the items I was missing the day prior. Very sad and disappointing. Chick-fil-A would of gave me the missing items. Might just stick to Chick-fil-A .
Atmosphere: 5
Food: 5
Service: 2
The fish portions seem to be shrinking. I am still hungry.
Atmosphere: 2
Food: 4
Service: 3
Wonderful food affordable prices!!!!
Restaurantji Recommends
Always tasty food.Accurate order and friendly staff.Same, good service EVERY.TIME.
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Hush Puppies, Fish and Shrimp Combo, Fried Shrimp
Food is good. Service could be better with a smile.
Atmosphere: 4
Food: 4
Service: 3
Well try this place it was good the first time other time fish was all soggy last time food poisoning enough
Atmosphere: 2
Food: 2
Service: 2
Food is good!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Fried Shrimp
I will be there on ash wednesday I can't have any meat on that day.
Atmosphere: 5
Food: 5
Service: 5