Absolutely disgusting. Food was burnt, yet somehow cold in the middle. Coffee was not at all hot. Creamer for coffee was chunky. Drive thru attendant was clearly sick and wiped his nose with his hand before he handed me my coffee and card. I was overcharged and had an extra item I didn’t ask for. What a waste of time and money. I hope I don’t get sick from this Dunkin trip ??
Atmosphere: 1
Food: 1
Service: 1
Eric Pasillas
Went thru the drive thru at 8:47pm to order some ice cream and an auto mated system said that they were closed, I checked on Google and it said 9pm was the close time, so I decided to go thru and there was a blonde male counting money from the register, he didn’t acknowledge me at all, so I drove to the front to go inside because the open sign was on and it was locked with a barricaded donut rack so no one could go in, I called and I guy named Kelly answered said they were closed because their machine was already running end of day, I’ve worked worked at places like this and I know your not suppose to run end of day till closing time, I asked if I could get his district ma share number and he said he was the dm, I don’t think that’s a way to treat your customers by closing earlier than scheduled and not allowing us to order
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Oreo
Jacob Salas
I don’t know why they say they open at 6 they never open on time they need to hire people that can be at work on time if not change the open time to 7 then
Susan from San Antonio
DO NOT ORDER KOLLACHES, THEY ARE HORRIBLE!!! $3.OO FOR A RAW, FLAVORLESS PROCESSED FAKE KOLLACHE. THE HOT DOG WEINNER WAS SO GROSS, INJECTED WITH CHEESE FLAVORED LIQUID THAT LOOKS, SMELLS, AND TASTE HORRIBLE AND LIKE CHEMICALS.PLEASE DO NOT PUT THIS FAKE FOOD IN YOUR BODY!
Atmosphere: 4
Food: 1
Service: 3
Luis
My wife and 5 year old daughter went in and were greeted by a rude little teenager named Garrett. My wife was going to buy a dozen donuts but after this unprofessional worker grabbed the donuts with his bare hands(no gloves) and squeezed, smashed the donuts and tried to box them. Obviously, my wife told him she didn’t want the ruined donuts, but he tried to charge her for the full dozen even though he removed half because they were missing half the frosting or squashed. Owner of this once fine company lost money and future customers. Good job Garrett. Shipley’s is just down the road. Thanks for making the decision for donuts easy. 1/5/24 at 6:54pm.
Atmosphere: 1
Food: 1
Service: 1
xxkills
Having one person close the store is a bit sad. You guys need to get your act together. You guys have plenty of staff.
Sharon Mcdowall
If I'm going to pay almost 5.00 for some bread with avocado on it. I want to see the bread covered from side to side. I was disappointed today with my avocado toast. I feel cheated.
Atmosphere: 1
Food: 1
Service: 1
Alan Carney
Weekend AM manager doesn't put the donuts out. We all know the managers don't have to get up super early anymore to make the donuts. This guy doesn't even get there early enough to move the product to the front where customers can preview what's available. "They're in the back."Does your six-year-old kid want to go inside and select a donut based upon looks? Can't do it here on a Saturday morning. Want to know which seasonal donuts are available today? Can't find that info out without asking annoying questions.It's been like this for over a month, now. Guess they're discouraging customers from coming inside. Maybe it's more of a drink-based and/or drive-thru business now. Come here knowing exactly what you want.Luckily, there's a Krispy Kreme nearby. Sometimes there you can see the donuts being made.
Atmosphere: 4
Food: 4
Service: 1
Gina Maldonado
The workers were nice and all but the service was TERRIBLE the donuts were surrounded by flys and fruit flies were flying around the whole place!,I also ordered a latte for my daughter and she never received it,she was too scared to ask for the latte because one of the employee gave her a ugly look.Our order took forever!,my had to remind them 20 minutes after I ordered and they FORGOT about my order,HORRIBLE Service,I do not recommend
This location used to be better. I keep going because it's closest to my house (and there are not many locations in my area) and I am always hopeful the service will be better. A few weeks ago I tried to use my points which would equal to a free coffee and it took the points, but I still had to pay. When I asked about it, I was met with an "I don't know" and felt very rushed to just give him my card to pay instead of being helped - so I paid and points got taken from me. This morning I asked for both a sweet flavor and unsweet flavor. Normally they do 3 pumps of each when getting an XL coffee but it tastes like a weird unsweet burnt flavor (I ordered pumpkin). They only gave me 1 pumpkin pump, which was the sweet and 5 of the unsweet. I normally do not complain about things like this, but it isn't the first time it has happened. I've had a lot of stress in my life and for me this morning, this sweet pumpkin coffee was a little treat/mental stress reliever for myself, and I still paid the same amount. I take partial responsibility because I did not check the tag on the cup. But I still have hope that this location can improve. I'd rather wait a little longer for a good product that I'm spending money on.
Service: 3
its natetorious
They have bugs on their donuts, like it was a bunch of flies and gnats all over their donuts and they were stuck to them. It was disgusting. I canceled my whole $30 order because they even tried to play it off like they didn’t know.
Atmosphere: 2
Food: 1
Service: 1
Leia Sigler
Love me some Dunkin coffee. Service is good and they are very friendly.
I have been coming here for months getting my coffee every morning and it has been great. Recently they just don't make my coffee correctly anymore. Most times I question if there is even coffee in it. Literally just had to throw my drink out and grab an energy drink nearby because I couldn't tell. Maybe new staff? Idk. Looks like I have to find a new coffee place.
Donna England
DO NOT GO THROUGH DRIVE THRU! After ordering 2 drinks and a donut, I sat for 12 minutes behind someone waiting on their order. Drinks were good but I'll go inside from now on.
Always consistent. My kids stop by almost daily.
Atmosphere: 5
Food: 5
Service: 5
Absolutely disgusting. Food was burnt, yet somehow cold in the middle. Coffee was not at all hot. Creamer for coffee was chunky. Drive thru attendant was clearly sick and wiped his nose with his hand before he handed me my coffee and card. I was overcharged and had an extra item I didn’t ask for. What a waste of time and money. I hope I don’t get sick from this Dunkin trip ??
Atmosphere: 1
Food: 1
Service: 1
Went thru the drive thru at 8:47pm to order some ice cream and an auto mated system said that they were closed, I checked on Google and it said 9pm was the close time, so I decided to go thru and there was a blonde male counting money from the register, he didn’t acknowledge me at all, so I drove to the front to go inside because the open sign was on and it was locked with a barricaded donut rack so no one could go in, I called and I guy named Kelly answered said they were closed because their machine was already running end of day, I’ve worked worked at places like this and I know your not suppose to run end of day till closing time, I asked if I could get his district ma share number and he said he was the dm, I don’t think that’s a way to treat your customers by closing earlier than scheduled and not allowing us to order
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Oreo
I don’t know why they say they open at 6 they never open on time they need to hire people that can be at work on time if not change the open time to 7 then
DO NOT ORDER KOLLACHES, THEY ARE HORRIBLE!!! $3.OO FOR A RAW, FLAVORLESS PROCESSED FAKE KOLLACHE. THE HOT DOG WEINNER WAS SO GROSS, INJECTED WITH CHEESE FLAVORED LIQUID THAT LOOKS, SMELLS, AND TASTE HORRIBLE AND LIKE CHEMICALS.PLEASE DO NOT PUT THIS FAKE FOOD IN YOUR BODY!
Atmosphere: 4
Food: 1
Service: 3
My wife and 5 year old daughter went in and were greeted by a rude little teenager named Garrett. My wife was going to buy a dozen donuts but after this unprofessional worker grabbed the donuts with his bare hands(no gloves) and squeezed, smashed the donuts and tried to box them. Obviously, my wife told him she didn’t want the ruined donuts, but he tried to charge her for the full dozen even though he removed half because they were missing half the frosting or squashed. Owner of this once fine company lost money and future customers. Good job Garrett. Shipley’s is just down the road. Thanks for making the decision for donuts easy. 1/5/24 at 6:54pm.
Atmosphere: 1
Food: 1
Service: 1
Having one person close the store is a bit sad. You guys need to get your act together. You guys have plenty of staff.
If I'm going to pay almost 5.00 for some bread with avocado on it. I want to see the bread covered from side to side. I was disappointed today with my avocado toast. I feel cheated.
Atmosphere: 1
Food: 1
Service: 1
Weekend AM manager doesn't put the donuts out. We all know the managers don't have to get up super early anymore to make the donuts. This guy doesn't even get there early enough to move the product to the front where customers can preview what's available. "They're in the back."Does your six-year-old kid want to go inside and select a donut based upon looks? Can't do it here on a Saturday morning. Want to know which seasonal donuts are available today? Can't find that info out without asking annoying questions.It's been like this for over a month, now. Guess they're discouraging customers from coming inside. Maybe it's more of a drink-based and/or drive-thru business now. Come here knowing exactly what you want.Luckily, there's a Krispy Kreme nearby. Sometimes there you can see the donuts being made.
Atmosphere: 4
Food: 4
Service: 1
The workers were nice and all but the service was TERRIBLE the donuts were surrounded by flys and fruit flies were flying around the whole place!,I also ordered a latte for my daughter and she never received it,she was too scared to ask for the latte because one of the employee gave her a ugly look.Our order took forever!,my had to remind them 20 minutes after I ordered and they FORGOT about my order,HORRIBLE Service,I do not recommend
Atmosphere: 2
Food: 1
Service: 1
Restaurantji Recommends
This location used to be better. I keep going because it's closest to my house (and there are not many locations in my area) and I am always hopeful the service will be better. A few weeks ago I tried to use my points which would equal to a free coffee and it took the points, but I still had to pay. When I asked about it, I was met with an "I don't know" and felt very rushed to just give him my card to pay instead of being helped - so I paid and points got taken from me. This morning I asked for both a sweet flavor and unsweet flavor. Normally they do 3 pumps of each when getting an XL coffee but it tastes like a weird unsweet burnt flavor (I ordered pumpkin). They only gave me 1 pumpkin pump, which was the sweet and 5 of the unsweet. I normally do not complain about things like this, but it isn't the first time it has happened. I've had a lot of stress in my life and for me this morning, this sweet pumpkin coffee was a little treat/mental stress reliever for myself, and I still paid the same amount. I take partial responsibility because I did not check the tag on the cup. But I still have hope that this location can improve. I'd rather wait a little longer for a good product that I'm spending money on.
Service: 3
They have bugs on their donuts, like it was a bunch of flies and gnats all over their donuts and they were stuck to them. It was disgusting. I canceled my whole $30 order because they even tried to play it off like they didn’t know.
Atmosphere: 2
Food: 1
Service: 1
Love me some Dunkin coffee. Service is good and they are very friendly.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Croissant, Hash Browns, Apple Fritter, Donuts, Caramel Iced Macchiato
I have been coming here for months getting my coffee every morning and it has been great. Recently they just don't make my coffee correctly anymore. Most times I question if there is even coffee in it. Literally just had to throw my drink out and grab an energy drink nearby because I couldn't tell. Maybe new staff? Idk. Looks like I have to find a new coffee place.
DO NOT GO THROUGH DRIVE THRU! After ordering 2 drinks and a donut, I sat for 12 minutes behind someone waiting on their order. Drinks were good but I'll go inside from now on.
Food: 5
Service: 1
Recommended dishes: Dunkin