The night crew sucks!. Took over an hr and 15 mins for 2 pizzas!. Guess I'll just have to drive to another marcos!. Am sure this isn't their best level of service!.
Atmosphere: 1
Food: 1
Service: 1
Sonny
Came in (technically) last night just before closing with the hopes to get a pizza at the last minute. The staff was more than willing to hook it up. The service was great and I have just finished eating one of the best sausage and bell pepper pizzas I have ever had. No joke. Those guys deserve kudos. Stand outs compared to a lot of my visits to other restaurants recently. Thank you.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Italiano, Hawaiian Pizza, White Cheezy, Build Your Own, Chicken Fresco, Grilled Chicken Pineapple, Black Olives, Chicken Club, Steak and Cheese, Chicken Dippers, Deluxe Pizza, Banana Peppers, Hawaiian Chicken, Peperoni and Sausage Pizza, Cheezybread, Pepperoni Pizza, XL Cheese Delivery, Pepperoni Magnifico, Pizza
Desiree Mitchell
Ghetto employees used profanity while on the clock. Sagging jeans will not be tolerated here. This was our first time experiencing such behavior."employee touch my pizza with the kiss their hands.
Atmosphere: 1
Food: 1
Service: 1
Irene Chaps
Awesome!!! The customer service was 5 stars!!!
Atmosphere: 5
Food: 5
Service: 5
Lorraine Valenzuela
I ordered an xl pizza deal at 1:36 from the culebra location. Estimated delivery time was 2:06. The tracker wasn’t working to see the status on my order. I tried calling at 2:50 to get an ETA, no answer. Our pizza arrived at 2:54. The pizza was cold. We got a Pepsi which was in a plastic bag. The bag was FULL of hair. Kinda made me not want to eat the pizza but my boys and I were so hungry we just ate the cold pizza. Very disappointing.
Food: 2
Service: 1
Cruella Dinero
When I order a medium cheese pizza I expect TO SEE CHEESE ON THE CHEESE PIZZA!!! THIS IS LAZINESS!!!_____updated @01/14/24Train your crew to execute their job according to standard procedure.
Atmosphere: 3
Food: 1
Service: 1
E L
So good! Fat full! Good price! Pants tight around the waist. Stop reading and order a GD pizza!
Atmosphere: 5
Food: 5
Service: 5
davduke8
Marcos is my favorite pizza place & normally we have not had any issues. Today 7Jan we ordered for delivery. The tracker says pizza is cooking but then the scheduled delivery time came & went. I called the store & the guy said he couldn't find the order. Then nonchalantly the guy says do you want a refund? I fired back that no I'd like my pizza order. He then says they were so busy he didn't know where it was. I asked to speak to the manager and the manager was actually LESS helpful than the previous guy. He tried to blame it on the previous manager on duty since his shift just started. I told him that as a leader & manager you can delegate authority but you can never delegate the RESPONSIBILITY! So trying to assign blame is very immature rather than offering up some sort of resolutions. He basically acted like he didn't care plus he added it would take 3 days for a refund. Totally unacceptable & unprofessional all around. I was so disappointed in their lack of professionalism & piss poor customer service.As I mentioned, this is my favorite pizza, I ended up ordering at the Marcos on Potranco & Dugas with no issues. I have definitely taken my business elsewhere!
Atmosphere: 1
Food: 3
Service: 1
EJ ROMAN
Awful customer
Atmosphere: 2
Food: 2
Service: 1
Patricia D.
Excellent service!!! Delivery was quick and the Food was delicious! We've ordered the same thing several times ...pizza, wings, sub and their pizza bowls. I highly recommend them.
Saw I believe his name is was excellent! It's New Year's Eve and only 3 people making many orders and able to still try their very best to accommodate customers needs. Unfortunately people will be ugly but I think they did excellent and yes I wanted an extra 30 minutes.
Christianne Uhr-Mitchell
Last minute Christmas shopping on Christmas eve, family's waiting at home for dinner, Marco's Pizza to the rescue. The staff was great, the service was excellent. Definitely took the stress off of the rest of my evening. While all the other restaurants were already closed for Christmas Eve, Marcos Pizza really came through.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Pepperoni Magnifico
Cheryl D.
Disappointed once again. Been ordering ever since we lived in the area. Not sure under new management or what. But, I keep coming back hoping they do it right. I even sent a picture to management. I asked for a 1/2 & 1/2 & add extra everything that is an extra cost & get maybe a couple of extras on a few slices. We're paying $45 plus for this medium pizza. (Our choice). It's highway robbery if you can't get what you paid for. Just not the same. We will need to look for another Pizza place. They need a quality controller to make sure order is correct. FYI, drivers are great!
Vineeth Stylish
We went into this place .. for the very first time…The ambience and staff make us feel very pleasant ,friendly especially (slade was very welcoming and suggested with the promo offer .., also He made us to try different sauces that we have never tried and we liked it so much) that’s definitely a expectation of customers from clerks.Thank you
Elaine Guzman
Second review I'm leaving because response to my last review someone tells me to go on FB and private message and can't do that unless I follow them and that's not happening They responded to my email Why not resolve it then. Just about to go to BBB if I don't get a reply and resolve issue soon.
The night crew sucks!. Took over an hr and 15 mins for 2 pizzas!. Guess I'll just have to drive to another marcos!. Am sure this isn't their best level of service!.
Atmosphere: 1
Food: 1
Service: 1
Came in (technically) last night just before closing with the hopes to get a pizza at the last minute. The staff was more than willing to hook it up. The service was great and I have just finished eating one of the best sausage and bell pepper pizzas I have ever had. No joke. Those guys deserve kudos. Stand outs compared to a lot of my visits to other restaurants recently. Thank you.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Italiano, Hawaiian Pizza, White Cheezy, Build Your Own, Chicken Fresco, Grilled Chicken Pineapple, Black Olives, Chicken Club, Steak and Cheese, Chicken Dippers, Deluxe Pizza, Banana Peppers, Hawaiian Chicken, Peperoni and Sausage Pizza, Cheezybread, Pepperoni Pizza, XL Cheese Delivery, Pepperoni Magnifico, Pizza
Ghetto employees used profanity while on the clock. Sagging jeans will not be tolerated here. This was our first time experiencing such behavior."employee touch my pizza with the kiss their hands.
Atmosphere: 1
Food: 1
Service: 1
Awesome!!! The customer service was 5 stars!!!
Atmosphere: 5
Food: 5
Service: 5
I ordered an xl pizza deal at 1:36 from the culebra location. Estimated delivery time was 2:06. The tracker wasn’t working to see the status on my order. I tried calling at 2:50 to get an ETA, no answer. Our pizza arrived at 2:54. The pizza was cold. We got a Pepsi which was in a plastic bag. The bag was FULL of hair. Kinda made me not want to eat the pizza but my boys and I were so hungry we just ate the cold pizza. Very disappointing.
Food: 2
Service: 1
When I order a medium cheese pizza I expect TO SEE CHEESE ON THE CHEESE PIZZA!!! THIS IS LAZINESS!!!_____updated @01/14/24Train your crew to execute their job according to standard procedure.
Atmosphere: 3
Food: 1
Service: 1
So good! Fat full! Good price! Pants tight around the waist. Stop reading and order a GD pizza!
Atmosphere: 5
Food: 5
Service: 5
Marcos is my favorite pizza place & normally we have not had any issues. Today 7Jan we ordered for delivery. The tracker says pizza is cooking but then the scheduled delivery time came & went. I called the store & the guy said he couldn't find the order. Then nonchalantly the guy says do you want a refund? I fired back that no I'd like my pizza order. He then says they were so busy he didn't know where it was. I asked to speak to the manager and the manager was actually LESS helpful than the previous guy. He tried to blame it on the previous manager on duty since his shift just started. I told him that as a leader & manager you can delegate authority but you can never delegate the RESPONSIBILITY! So trying to assign blame is very immature rather than offering up some sort of resolutions. He basically acted like he didn't care plus he added it would take 3 days for a refund. Totally unacceptable & unprofessional all around. I was so disappointed in their lack of professionalism & piss poor customer service.As I mentioned, this is my favorite pizza, I ended up ordering at the Marcos on Potranco & Dugas with no issues. I have definitely taken my business elsewhere!
Atmosphere: 1
Food: 3
Service: 1
Awful customer
Atmosphere: 2
Food: 2
Service: 1
Excellent service!!! Delivery was quick and the Food was delicious! We've ordered the same thing several times ...pizza, wings, sub and their pizza bowls. I highly recommend them.
Restaurantji Recommends
Saw I believe his name is was excellent! It's New Year's Eve and only 3 people making many orders and able to still try their very best to accommodate customers needs. Unfortunately people will be ugly but I think they did excellent and yes I wanted an extra 30 minutes.
Last minute Christmas shopping on Christmas eve, family's waiting at home for dinner, Marco's Pizza to the rescue. The staff was great, the service was excellent. Definitely took the stress off of the rest of my evening. While all the other restaurants were already closed for Christmas Eve, Marcos Pizza really came through.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Pepperoni Magnifico
Disappointed once again. Been ordering ever since we lived in the area. Not sure under new management or what. But, I keep coming back hoping they do it right. I even sent a picture to management. I asked for a 1/2 & 1/2 & add extra everything that is an extra cost & get maybe a couple of extras on a few slices. We're paying $45 plus for this medium pizza. (Our choice). It's highway robbery if you can't get what you paid for. Just not the same. We will need to look for another Pizza place. They need a quality controller to make sure order is correct. FYI, drivers are great!
We went into this place .. for the very first time…The ambience and staff make us feel very pleasant ,friendly especially (slade was very welcoming and suggested with the promo offer .., also He made us to try different sauces that we have never tried and we liked it so much) that’s definitely a expectation of customers from clerks.Thank you
Second review I'm leaving because response to my last review someone tells me to go on FB and private message and can't do that unless I follow them and that's not happening They responded to my email Why not resolve it then. Just about to go to BBB if I don't get a reply and resolve issue soon.
Atmosphere: 1
Food: 1
Service: 1