I ordered online at 6:45 and had an estimated time of my food being done by 7:05. I got there and there was a line. Was told that all of the online orders had to wait for the line. Multiple people complaining. On the app, they marked my order as FINISHED but my order was no where to be seen. Someone with an online order ahead of me was offered a free cookie or chips meanwhile i was offered nothing and workers just stared at me. Someone who came in way after me with an online order got their food before me. My food was not done until 7:45. I waited an entire hour without a single apology for the wait.
Atmosphere: 3
Food: 4
Service: 1
Cheyenne Suz
Alright alright alright... Now we have a subway in Smithville that puts some care into what they are serving up. Great service!
I went in to get a sandwich and this sweet girl waited on me. Had the best patients ever, kept her cool and just smiled. She had 3 customers to take care of while one coworker just walked around and wiped the clean tables. After she finished the customer in front of me. Another coworker appeared but just walked past and went to the back. She finished with me and help the next customer. Neither of the two coworkers ever stopped and helped her. What an amazing person to keep her composure while working with such lazy coworkers. I would be embarrassed if those two boys were mine. I hope management looks at how hard some employees work and others don’t.
Atmosphere: 3
Food: 5
Service: 5
Kaili Vinson
Ordered delivery on the website which said it would be here in 5 to 10 minutes. I’ve now been waiting over an hour and then got switched to a subcontractor delivering under DoorDash. Don’t advertise that you deliver when you don’t have your own employees doing the deliveries. I live five minutes down the road and would normally come pick this up but I’ve had surgery recently and literally can’t.
Charlotte T
I ordered a salad it was like a chopped salad I didnt like that & the chicken was not good at all it was dry to pay 15$ for this & it was so dry & messy..not
Atmosphere: 4
Food: 1
Service: 2
Recommended dishes: Salad Bar, Rotisserie-Style Chicken
Jessica Ketola
Always clean and service is swift!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Sunchips Harvest Cheddar
Kat
The sandwich artists were super polite and helpful. Next time I am in the area I will stop by again.
Atmosphere: 5
Food: 5
Service: 5
me me
Never have chocolate chip cookies or bread. Was told it is near closing and we don't cook after certain hours. Should always make sure the customer is happy.
Atmosphere: 2
Food: 2
Service: 1
Melissa Lopez
Ordered online through their app @ 11:57am their app said the 2 subs would be ready by 12:15 we got there @ 12:25 and our subs was not done nor was they even made. When I asked I was told that they had to heat up the meatballs and they will get our subs done when they can. We did not even get our subs until 12:40. When we did get our subs they was nasty ? their meatball sub was the worst we have ever tasted. Don’t order with their app because they don’t see you as a customer.
Atmosphere: 1
Food: 1
Service: 1
Charles Roelle
My wife and I travel all the way to this Subway from Mustang Ridge , because it is the best one we have ever been too. Clean, friendly and enjoyable every time we have visited.
Employees Not doing their jobs correctly. They don’t care. It shows in their workmanship. Not putting the amount of food on footlong. 4 tomatoes on a footlong when it is supposed to be 6. Don’t spread food out on sandwich just stacking it in center. Never have broccoli cheddar soup at 7:00pm. The owners need to pay attention before they lose business. Things were better before the owner died.
Atmosphere: 1
Food: 1
Service: 1
james ellison
Was well staffed and clean when I went. Service was fast and what you would expect.
Atmosphere: 4
Food: 4
Service: 5
Alyssa kelly
Sandwich speaks for its self no bag he just piled didn't even try to spread out the Avocado or olives. Disappointed ?
Atmosphere: 5
Food: 2
Service: 2
Olivia Morales
Slowest subway I’ve ever been to! Tried to give it multiple chances and EVERY time I go I’m in line for like 20 min and there could only be 1 person in front of me and they still move so slow!
Service: 1
Sterling Blank
Daniel makes the second best sandwiches in town after my fiance
I ordered online at 6:45 and had an estimated time of my food being done by 7:05. I got there and there was a line. Was told that all of the online orders had to wait for the line. Multiple people complaining. On the app, they marked my order as FINISHED but my order was no where to be seen. Someone with an online order ahead of me was offered a free cookie or chips meanwhile i was offered nothing and workers just stared at me. Someone who came in way after me with an online order got their food before me. My food was not done until 7:45. I waited an entire hour without a single apology for the wait.
Atmosphere: 3
Food: 4
Service: 1
Alright alright alright... Now we have a subway in Smithville that puts some care into what they are serving up. Great service!
Atmosphere: 4
Food: 4
Service: 4
Recommended dishes: Rotisserie-Style Chicken, Grilled Chicken
I went in to get a sandwich and this sweet girl waited on me. Had the best patients ever, kept her cool and just smiled. She had 3 customers to take care of while one coworker just walked around and wiped the clean tables. After she finished the customer in front of me. Another coworker appeared but just walked past and went to the back. She finished with me and help the next customer. Neither of the two coworkers ever stopped and helped her. What an amazing person to keep her composure while working with such lazy coworkers. I would be embarrassed if those two boys were mine. I hope management looks at how hard some employees work and others don’t.
Atmosphere: 3
Food: 5
Service: 5
Ordered delivery on the website which said it would be here in 5 to 10 minutes. I’ve now been waiting over an hour and then got switched to a subcontractor delivering under DoorDash. Don’t advertise that you deliver when you don’t have your own employees doing the deliveries. I live five minutes down the road and would normally come pick this up but I’ve had surgery recently and literally can’t.
I ordered a salad it was like a chopped salad I didnt like that & the chicken was not good at all it was dry to pay 15$ for this & it was so dry & messy..not
Atmosphere: 4
Food: 1
Service: 2
Recommended dishes: Salad Bar, Rotisserie-Style Chicken
Always clean and service is swift!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Sunchips Harvest Cheddar
The sandwich artists were super polite and helpful. Next time I am in the area I will stop by again.
Atmosphere: 5
Food: 5
Service: 5
Never have chocolate chip cookies or bread. Was told it is near closing and we don't cook after certain hours. Should always make sure the customer is happy.
Atmosphere: 2
Food: 2
Service: 1
Ordered online through their app @ 11:57am their app said the 2 subs would be ready by 12:15 we got there @ 12:25 and our subs was not done nor was they even made. When I asked I was told that they had to heat up the meatballs and they will get our subs done when they can. We did not even get our subs until 12:40. When we did get our subs they was nasty ? their meatball sub was the worst we have ever tasted. Don’t order with their app because they don’t see you as a customer.
Atmosphere: 1
Food: 1
Service: 1
My wife and I travel all the way to this Subway from Mustang Ridge , because it is the best one we have ever been too. Clean, friendly and enjoyable every time we have visited.
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
Employees Not doing their jobs correctly. They don’t care. It shows in their workmanship. Not putting the amount of food on footlong. 4 tomatoes on a footlong when it is supposed to be 6. Don’t spread food out on sandwich just stacking it in center. Never have broccoli cheddar soup at 7:00pm. The owners need to pay attention before they lose business. Things were better before the owner died.
Atmosphere: 1
Food: 1
Service: 1
Was well staffed and clean when I went. Service was fast and what you would expect.
Atmosphere: 4
Food: 4
Service: 5
Sandwich speaks for its self no bag he just piled didn't even try to spread out the Avocado or olives. Disappointed ?
Atmosphere: 5
Food: 2
Service: 2
Slowest subway I’ve ever been to! Tried to give it multiple chances and EVERY time I go I’m in line for like 20 min and there could only be 1 person in front of me and they still move so slow!
Service: 1
Daniel makes the second best sandwiches in town after my fiance
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Italian B M T