y’all should do some background checks for your employees because one of them should be in jail
Atmosphere: 1
Food: 1
Service: 1
Canyon Bruce
Good atmosphere with great service, this location is managed well!
Atmosphere: 5
Food: 5
Service: 5
Suzanne Trapp
I come here every Friday great location clean environment. Staff is friendly and amazing to accommodation’sKid-friendliness: Kid friendly
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Cold Stone
Mai Chapman
The manager is so awesome. She always makes me feel welcome. She knows exactly what I like and love how she takes the time to talk to me. I don’t feel like I’m just a customer. She makes me feel like family
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Cold Stone
Kaitlyn Porter
I visited this location on Sunday night around 8pm, there was a long line, I waited about 20 mins to get to the counter. Lura the manager on duty did absolutely NOTHING to get the line down. She walked off the register, went in the back, came out took a bathroom break and then proceeded to have a conversation with a customer. She was horrible and definitely needs to be retrained.John was amazing, there was another young man there, he was working on online orders, quickly getting them out. And also a young woman who was quickly responding to the growing line.This is NOT the first time I’ve visited this location and I have had this problem with her, and the service she has lacked to provide. This location is always extremely busy, if she can’t manage the volume then she needs to be relocated.
The cookie and cream was yummy,I was sad when they took it away.Kid-friendliness: Super kind my little girl got ice cream but there was some extra so the lady let her have the rest
We got the Apple pie a la cold stone which was good! The service is what got to me. We came in a group of 5 and ordered 4 ice creams all in a waffle bowl. When we first got there there was only a group of 3 behind us so you cant say it was busy. After they checked us out is when the crowd arrived. The gentleman that assisted us did not hear or pay attention to what we ordered and when we corrected the order at the register he pouted like a child, rolled his eyes, did a sigh and changed the order from a bowl to a waffle bowl as if it was the hardest thing he ever had to do. It was the concept of CUSTOMER SERVICE. At the end of the day WE WERE THE PAYING CUSTOMERS and we weren’t mean or rude. Sucks the ice cream is good here but the customer service is not worth coming here again.
Atmosphere: 4
Food: 5
Service: 1
Recommended dishes: Apple Pie a La Cold Stone
Cynthia Coleman
This is my favorite place to stop for ice cream in Spring area :)
Atmosphere: 5
Food: 5
Service: 5
Shreya Nilangekar
1 star is also not justified for the kind of service this place has. I have been to other locations of cold stones and have never gotten such treatment. Whoever the lady was on shift on 19th dec 2023 @8:30pm was extremely rude. I had couple of toppings added to my icecream which were not even placed in my icecream tub. She just let it go to waste even when I have paid for it. She even had audacity to throw my icecream on the counter as soon as she was done. I also exclaimed wow to that to which she did not even apologize. I am sorry but whoever is the incharge of this place need to look for the quality of customer service. Extremely disappointed that I have to boycott the nearest cold stones shop to my house. Do better lady!! It is embarrassing for cold stones to hire such staff.
Atmosphere: 1
Food: 5
Service: 1
Recommended dishes: Cold Stone
Latticia Gantt
My husband wanted ice cream so we stopped here, and it was a good choice! The ice cream and the toppings were very good. Casandra made our ice cream. She wasn't rude but she wasn't friendly either. She should try smiling a little more....it will take her a long way and may help her day go by faster.
The ice cream was great. The staff, not so much. We asked for a mainstay off the menu and she looked at us like we were from Mars. Then when she figured it out she asked a co-worker how to make it. New? Maybe. But it didn’t seem like it. The other staff was meh. No waffle bowls? Seriously?
Danny Williamson
First time at cold stone creamy Lynn Ava Leslie pj really went over and beyond they help me with a promotion and suggested wonderful creations definitely comming bak
Andrew lafave
Wow super bummed the hrs on Google says until 10pm and I showed up and they were closed at 9:16pm what a waisted trip on my birthday. Please update your open and close hrs so people don't waist their life!
Lauren D.
For an Uber Eats delivery, I ordered 4 "love it" sizes and received 4 "like it sized" (smaller than what I ordered and paid for. I guess they think they're really smart because they put a like a bowl inside of a love it bowl to make it look like they have me a love it size. Also did not receive 2 waffle cones I paid for. Absolutely terrible. Will never go here again and will tell others to avoid this place.
Emilly Shaffer
I brought my son with me here after his haircut next door. I happened to enter as soon as they opened and they still were so friendly and helped serve me . Great staff and good ice cream.
y’all should do some background checks for your employees because one of them should be in jail
Atmosphere: 1
Food: 1
Service: 1
Good atmosphere with great service, this location is managed well!
Atmosphere: 5
Food: 5
Service: 5
I come here every Friday great location clean environment. Staff is friendly and amazing to accommodation’sKid-friendliness: Kid friendly
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Cold Stone
The manager is so awesome. She always makes me feel welcome. She knows exactly what I like and love how she takes the time to talk to me. I don’t feel like I’m just a customer. She makes me feel like family
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Cold Stone
I visited this location on Sunday night around 8pm, there was a long line, I waited about 20 mins to get to the counter. Lura the manager on duty did absolutely NOTHING to get the line down. She walked off the register, went in the back, came out took a bathroom break and then proceeded to have a conversation with a customer. She was horrible and definitely needs to be retrained.John was amazing, there was another young man there, he was working on online orders, quickly getting them out. And also a young woman who was quickly responding to the growing line.This is NOT the first time I’ve visited this location and I have had this problem with her, and the service she has lacked to provide. This location is always extremely busy, if she can’t manage the volume then she needs to be relocated.
Atmosphere: 1
Food: 5
Service: 1
Recommended dishes: Birthday Cake Remix, Cold Stone, Cake Batter, Strawberry
The cookie and cream was yummy,I was sad when they took it away.Kid-friendliness: Super kind my little girl got ice cream but there was some extra so the lady let her have the rest
Food: 5
Service: 4
Recommended dishes: Chocolate Devotion, Cold Stone, Cotton Candy
We got the Apple pie a la cold stone which was good! The service is what got to me. We came in a group of 5 and ordered 4 ice creams all in a waffle bowl. When we first got there there was only a group of 3 behind us so you cant say it was busy. After they checked us out is when the crowd arrived. The gentleman that assisted us did not hear or pay attention to what we ordered and when we corrected the order at the register he pouted like a child, rolled his eyes, did a sigh and changed the order from a bowl to a waffle bowl as if it was the hardest thing he ever had to do. It was the concept of CUSTOMER SERVICE. At the end of the day WE WERE THE PAYING CUSTOMERS and we weren’t mean or rude. Sucks the ice cream is good here but the customer service is not worth coming here again.
Atmosphere: 4
Food: 5
Service: 1
Recommended dishes: Apple Pie a La Cold Stone
This is my favorite place to stop for ice cream in Spring area :)
Atmosphere: 5
Food: 5
Service: 5
1 star is also not justified for the kind of service this place has. I have been to other locations of cold stones and have never gotten such treatment. Whoever the lady was on shift on 19th dec 2023 @8:30pm was extremely rude. I had couple of toppings added to my icecream which were not even placed in my icecream tub. She just let it go to waste even when I have paid for it. She even had audacity to throw my icecream on the counter as soon as she was done. I also exclaimed wow to that to which she did not even apologize. I am sorry but whoever is the incharge of this place need to look for the quality of customer service. Extremely disappointed that I have to boycott the nearest cold stones shop to my house. Do better lady!! It is embarrassing for cold stones to hire such staff.
Atmosphere: 1
Food: 5
Service: 1
Recommended dishes: Cold Stone
My husband wanted ice cream so we stopped here, and it was a good choice! The ice cream and the toppings were very good. Casandra made our ice cream. She wasn't rude but she wasn't friendly either. She should try smiling a little more....it will take her a long way and may help her day go by faster.
Restaurantji Recommends
The ice cream was great. The staff, not so much. We asked for a mainstay off the menu and she looked at us like we were from Mars. Then when she figured it out she asked a co-worker how to make it. New? Maybe. But it didn’t seem like it. The other staff was meh. No waffle bowls? Seriously?
First time at cold stone creamy Lynn Ava Leslie pj really went over and beyond they help me with a promotion and suggested wonderful creations definitely comming bak
Wow super bummed the hrs on Google says until 10pm and I showed up and they were closed at 9:16pm what a waisted trip on my birthday. Please update your open and close hrs so people don't waist their life!
For an Uber Eats delivery, I ordered 4 "love it" sizes and received 4 "like it sized" (smaller than what I ordered and paid for. I guess they think they're really smart because they put a like a bowl inside of a love it bowl to make it look like they have me a love it size. Also did not receive 2 waffle cones I paid for. Absolutely terrible. Will never go here again and will tell others to avoid this place.
I brought my son with me here after his haircut next door. I happened to enter as soon as they opened and they still were so friendly and helped serve me . Great staff and good ice cream.