This is the worst customer service I’ve ever experienced at ihop I will not be back I tried understanding maybe understaffed but this is not right the greeter had everyone write down their name on a paper then did not take them in order then when I complained she still had us waiting when we finally got seated I asked for a high chair I had to get it myself, we asked for a kids menu was told there is none, then watch her had one to a family of her choice!!!!!!!! We waited almost 30 minutes after being seated to even order not to mention I have my pregnant granddaughter and two great grandchildren with us whom the baby was hungry. I’ve worked in customer service for years and this isn’t okay at all we don’t have to choose to spend our hard earned money here.
Atmosphere: 1
Food: 1
Service: 1
Savanah Haddow
Waited almost 2 hours to get seated and drinks, the host was rude and lazy, the silverware was dirty as well as the tables I do not recommend.
Atmosphere: 1
Food: 1
Service: 1
Dayja Holland
Stopped by IHOP for a quick bite and ended up having a such a nice conversation with the staff, everyone was so nice. But our server Jasmine, aka Jas! She was Ahhhmazing—super friendly, attentive, and polite. Even though it was her first day, you couldn’t even tell, she nailed it with her service. The food was pretty good overall, but there were a few mix-ups with our orders from the kitchen. Despite that, Jas's awesome service totally made up for it. Thanks for letting us talk your ear off and being so sweet, Jas! Keep up the great work! <3Vegetarian options: The Plant based sausage was really good!
Atmosphere: 5
Food: 4
Service: 5
cyndi anthony
Friendly staff. Great food.
Atmosphere: 5
Food: 5
Service: 5
Dariana Quintero
Unique place, unique experience
Atmosphere: 5
Food: 5
Service: 5
Jonathan Taylor
During spring break, this was the only restaurant, of the three I tried, that found me, and had me to my seat in less than my five minute requirement. I stood in the wait to be seated area of two other restaurants longer than five minutes, and then I moved on. So glad I did, this is the best IHOP I've been to in many years.
Atmosphere: 4
Food: 4
Service: 5
Madelyn Schnur
Don’t go if your hungry! No hostess up front, waited 20 minutes just for drinks and another 45 minutes for food which we never got, we just walked out. iflop!
Santiago Villarreal Tascón
Excellent attention from Lady, from Santa Marta Colombia
Michael Grimes
They have some strange hours for an IHOP
Ilse Avila
By ALL MEANS DO NOT GO TO THIS LOCATION!. Corporate seriously needs to take IMMEDIATE ACTION in regards to management , customer service, and proper training. We ordered 1 adult burger and 1 kids cheese burger , 1 coffee, 1 ice tea with limon, and 1 water with lemon. It took 10mim for our drinks to arrive. The water and tea had no Limon in them. So I asked the server for some lemon, and again, it took another 10 min to get them. 45 min past and the adult burger and a happy bday Sunday arrives. (we whent for my bday) But not the kids burge. So my husband and I had to split the burger because I was not gonna wait . There is more to the story, but at this point. I'm taking it to corporate!. Looks like I'm not the only one that has had a HORRIBLE EXPERIENCE!!. OH , and the manager Virginia needs some major management training!!.
A Great experience, Excelent service, Good food. Filly steak sandwich ?/onion rings for me, T-bone mashed potatoes & wild rice for my son.
Atmosphere: 5
Food: 5
Service: 5
alonso lopez
I think that for breakfast there is no better place than this... for me it is the best and I love going to have breakfast there
Atmosphere: 5
Food: 5
Service: 5
elizabeth campbell
The only thing that was 3 stars about this restaurant was the waiter.i ordered crepes and the cook actually sent them to the table with nothing on them ! Crepes are supposed to be served with lingonberry butter .it was the worst crepes I ever had. And to top that they were lukewarm. That person can not cook! My husband did not enjoy his breakfast either!
Atmosphere: 1
Food: 1
Service: 3
Juliet Davis
The silverware was dirtyVegetarian options: The only thing they had was fish.And that didn't taste good
This is the worst customer service I’ve ever experienced at ihop I will not be back I tried understanding maybe understaffed but this is not right the greeter had everyone write down their name on a paper then did not take them in order then when I complained she still had us waiting when we finally got seated I asked for a high chair I had to get it myself, we asked for a kids menu was told there is none, then watch her had one to a family of her choice!!!!!!!! We waited almost 30 minutes after being seated to even order not to mention I have my pregnant granddaughter and two great grandchildren with us whom the baby was hungry. I’ve worked in customer service for years and this isn’t okay at all we don’t have to choose to spend our hard earned money here.
Atmosphere: 1
Food: 1
Service: 1
Waited almost 2 hours to get seated and drinks, the host was rude and lazy, the silverware was dirty as well as the tables I do not recommend.
Atmosphere: 1
Food: 1
Service: 1
Stopped by IHOP for a quick bite and ended up having a such a nice conversation with the staff, everyone was so nice. But our server Jasmine, aka Jas! She was Ahhhmazing—super friendly, attentive, and polite. Even though it was her first day, you couldn’t even tell, she nailed it with her service. The food was pretty good overall, but there were a few mix-ups with our orders from the kitchen. Despite that, Jas's awesome service totally made up for it. Thanks for letting us talk your ear off and being so sweet, Jas! Keep up the great work! <3Vegetarian options: The Plant based sausage was really good!
Atmosphere: 5
Food: 4
Service: 5
Friendly staff. Great food.
Atmosphere: 5
Food: 5
Service: 5
Unique place, unique experience
Atmosphere: 5
Food: 5
Service: 5
During spring break, this was the only restaurant, of the three I tried, that found me, and had me to my seat in less than my five minute requirement. I stood in the wait to be seated area of two other restaurants longer than five minutes, and then I moved on. So glad I did, this is the best IHOP I've been to in many years.
Atmosphere: 4
Food: 4
Service: 5
Don’t go if your hungry! No hostess up front, waited 20 minutes just for drinks and another 45 minutes for food which we never got, we just walked out. iflop!
Excellent attention from Lady, from Santa Marta Colombia
They have some strange hours for an IHOP
By ALL MEANS DO NOT GO TO THIS LOCATION!. Corporate seriously needs to take IMMEDIATE ACTION in regards to management , customer service, and proper training. We ordered 1 adult burger and 1 kids cheese burger , 1 coffee, 1 ice tea with limon, and 1 water with lemon. It took 10mim for our drinks to arrive. The water and tea had no Limon in them. So I asked the server for some lemon, and again, it took another 10 min to get them. 45 min past and the adult burger and a happy bday Sunday arrives. (we whent for my bday) But not the kids burge. So my husband and I had to split the burger because I was not gonna wait . There is more to the story, but at this point. I'm taking it to corporate!. Looks like I'm not the only one that has had a HORRIBLE EXPERIENCE!!. OH , and the manager Virginia needs some major management training!!.
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
Service is slow specially on weekends
Atmosphere: 4
Food: 5
Service: 2
A Great experience, Excelent service, Good food. Filly steak sandwich ?/onion rings for me, T-bone mashed potatoes & wild rice for my son.
Atmosphere: 5
Food: 5
Service: 5
I think that for breakfast there is no better place than this... for me it is the best and I love going to have breakfast there
Atmosphere: 5
Food: 5
Service: 5
The only thing that was 3 stars about this restaurant was the waiter.i ordered crepes and the cook actually sent them to the table with nothing on them ! Crepes are supposed to be served with lingonberry butter .it was the worst crepes I ever had. And to top that they were lukewarm. That person can not cook! My husband did not enjoy his breakfast either!
Atmosphere: 1
Food: 1
Service: 3
The silverware was dirtyVegetarian options: The only thing they had was fish.And that didn't taste good
Atmosphere: 3
Food: 3
Service: 3