Took a while to get the food. They were mixing up every order before ours. When we finally got ours, it was dry and tasteless. The soda was flat too. Disappointing. I miss Great Wraps.
Atmosphere: 2
Food: 1
Service: 1
Lucas G.
This spot is inside the food court at the mall. I haven't eaten many Philly cheesesteaks...but I doubt this is the best in the world. Everything was pretty good, I have no complaints besides it being stupid hot inside the food court. Got a large Philly and a regular Philly, a regular fry and a large fry, and 2 Lemonades which added up to like $39 if I remember correctly. Fries were good but had no salt, the sandwich came with lettuce and tomatoes which isn't bad but I didn't know they came that way. Just order your food and go pick it up on the side. Overall it was a good Philly cheesesteak, I enjoyed it I just don't know where they come up with the best in the world. I would recommend to go give them a shot
Stephani F.
Great service, clean lobby and friendly employees. 10/10 do recommend!!!!!!!!!!!!!!!!
Suzane Dorshaw
I was treated horribly at your restaurant and will NEVER be back. My daughter complained and the manager laughed in her face
Dallas Moreno
Be aware of Charley's unspoken combo policy. If you want a drink and fry, you are required to take the large drink and fry combo(additional $5.58) if you order a medium or large sandwich. For the regular combo, you must order a small sandwich. Advertised nowhere. Required by manager on site. We will not be returning. Food was decent.
Moji Cardozo
Ordered a meal, did not get my fries went back and asked for it, was told I did not order fries, I paid $16:54 to Anthony he basically denied, all they could have done is add the fries to the order and charge accordingly. I asked for the manager none on duty.they seem very clueless. i will not be going back
Bethany Beulah Stinnett
Great place and very fast . The food was delicious ? and awesome customer service.
Rae Allen
I had ordered through app my order came out wrong so I called to let the manager know that there were missing items and my sandwich was made incorrectly they said call in the morning because there was no Manager available that nighr. So I did I called and spoke to a manager who was nice and understanding I just wanted what I ordered. He told me to come in and he would remake the whole order. I told him I would by after work. Cool no problem it's the person and the crew that I came in contact with. He was so rude. Thought I was lying had my receipt like the morning manage asked me to bring in he kept laughing and kept questioning my order. So he takes my receipt has then redo my order. Which I was still missing the drink ans fries because that would have been the complete order.I get my order they laugh as they give it me. My order was a small chicken Philly with everything and a extra order of fries not the fries that came with the meal. I get to the car. It was the sloppiness of my order I barely had a complete order of fries my sandwich all the topping were place on top of the little fries I had. To say I was disappointed. All I ask was for a complete order of the right food. And to try to make me out a liar I don't take nicely especially if management is the one who said to come back.
Diana C.
Long lines drew me to this place, but the food will keep me away. I ordered a large Philly cheesesteak, which comes with thin slices of beef, with melted provolone cheese, onions, peppers, a thin slice of pickle, lettuce and tomatoes. The Good: They actually pack the sandwich up with meat and toppings. Unfortunately, this is really where the good ended. The Bad: The meat was pretty dry. It was sliced super thin so I think the chef of this cheesesteak just over cooked the beef. The beef also did not have any flavor to it whatsoever. Thank goodness for the cheese because that is the only flavor I tasted. For $11.99, I'd say don't waste your time, money and calories.
Christopher Mendoza
Ordered a Chicken Teriyaki combo with a Large Sprite. Apparently, the cashier is supposed to give you your drink right after you pay. I guess she forgot to give me my drink. I wait for my food and then wait a little since they haven’t given me my drink. I realize that they forgot. So I tried talking to the cashier. Which was a heavy set woman. She wasn’t paying attention. So I talked to the cook and he had to get her attention to give me my drink. There is a little bit of a crowd around the front register where you order. She proceeds to put my drink where I could not POSSIBLY grab it because of the large crowd. Then she realizes that I can’t get it and then hands me the drink. I’m not sure if she was just stupid or just wanted to give me attitude that I was politely asking for something I PAID FOR.I understand the fact that my drink was forgotten in the first place. Mistakes happen. I get that. The thing I don’t understand is how much of a attitude people give me whenever they screw up. The cook was very nice. The heavy set woman was not. It just ruined the whole experience for me. It reminded me of why I always choose the Chinese restaurant since they are always nice and don’t give me attitude.If you want my advice. Always make sure they give you your drink right after you pay. Just in case they forget. Because if you don’t, the heavy set woman will give you an attitude.
I got cheese fries today and this is the second time the lady has given me the bag right side up instead of on its side so the cheese does not all go to one side. She sure knows how to ruin someone's meal.
Zainab Nikbakht
Always get the Philly Cheesesteak with a drink and fries when we come here to dine at the food court in the mall
Jeff Hollins
Love the chicken cheese sandwich ?, my go too!
Bria Love
There was an older heavy set lady at the register that was very rude and unprofessional. I was having trouble with my card and was trying to figure out what was wrong with it while nobody was behind me or waiting in line. She proceeds to ask me “when am i going to be done” with a whole attitude and stank face. If you guys staff is rude like that i will not be paying to eat with you guys anymore
Gabrielle Linzer
Always get the buffalo chicken. Love the Watermelon Strawberry Lemonade.
Took a while to get the food. They were mixing up every order before ours. When we finally got ours, it was dry and tasteless. The soda was flat too. Disappointing. I miss Great Wraps.
Atmosphere: 2
Food: 1
Service: 1
This spot is inside the food court at the mall. I haven't eaten many Philly cheesesteaks...but I doubt this is the best in the world. Everything was pretty good, I have no complaints besides it being stupid hot inside the food court. Got a large Philly and a regular Philly, a regular fry and a large fry, and 2 Lemonades which added up to like $39 if I remember correctly. Fries were good but had no salt, the sandwich came with lettuce and tomatoes which isn't bad but I didn't know they came that way. Just order your food and go pick it up on the side. Overall it was a good Philly cheesesteak, I enjoyed it I just don't know where they come up with the best in the world. I would recommend to go give them a shot
Great service, clean lobby and friendly employees. 10/10 do recommend!!!!!!!!!!!!!!!!
I was treated horribly at your restaurant and will NEVER be back. My daughter complained and the manager laughed in her face
Be aware of Charley's unspoken combo policy. If you want a drink and fry, you are required to take the large drink and fry combo(additional $5.58) if you order a medium or large sandwich. For the regular combo, you must order a small sandwich. Advertised nowhere. Required by manager on site. We will not be returning. Food was decent.
Ordered a meal, did not get my fries went back and asked for it, was told I did not order fries, I paid $16:54 to Anthony he basically denied, all they could have done is add the fries to the order and charge accordingly. I asked for the manager none on duty.they seem very clueless. i will not be going back
Great place and very fast . The food was delicious ? and awesome customer service.
I had ordered through app my order came out wrong so I called to let the manager know that there were missing items and my sandwich was made incorrectly they said call in the morning because there was no Manager available that nighr. So I did I called and spoke to a manager who was nice and understanding I just wanted what I ordered. He told me to come in and he would remake the whole order. I told him I would by after work. Cool no problem it's the person and the crew that I came in contact with. He was so rude. Thought I was lying had my receipt like the morning manage asked me to bring in he kept laughing and kept questioning my order. So he takes my receipt has then redo my order. Which I was still missing the drink ans fries because that would have been the complete order.I get my order they laugh as they give it me. My order was a small chicken Philly with everything and a extra order of fries not the fries that came with the meal. I get to the car. It was the sloppiness of my order I barely had a complete order of fries my sandwich all the topping were place on top of the little fries I had. To say I was disappointed. All I ask was for a complete order of the right food. And to try to make me out a liar I don't take nicely especially if management is the one who said to come back.
Long lines drew me to this place, but the food will keep me away. I ordered a large Philly cheesesteak, which comes with thin slices of beef, with melted provolone cheese, onions, peppers, a thin slice of pickle, lettuce and tomatoes. The Good: They actually pack the sandwich up with meat and toppings. Unfortunately, this is really where the good ended. The Bad: The meat was pretty dry. It was sliced super thin so I think the chef of this cheesesteak just over cooked the beef. The beef also did not have any flavor to it whatsoever. Thank goodness for the cheese because that is the only flavor I tasted. For $11.99, I'd say don't waste your time, money and calories.
Ordered a Chicken Teriyaki combo with a Large Sprite. Apparently, the cashier is supposed to give you your drink right after you pay. I guess she forgot to give me my drink. I wait for my food and then wait a little since they haven’t given me my drink. I realize that they forgot. So I tried talking to the cashier. Which was a heavy set woman. She wasn’t paying attention. So I talked to the cook and he had to get her attention to give me my drink. There is a little bit of a crowd around the front register where you order. She proceeds to put my drink where I could not POSSIBLY grab it because of the large crowd. Then she realizes that I can’t get it and then hands me the drink. I’m not sure if she was just stupid or just wanted to give me attitude that I was politely asking for something I PAID FOR.I understand the fact that my drink was forgotten in the first place. Mistakes happen. I get that. The thing I don’t understand is how much of a attitude people give me whenever they screw up. The cook was very nice. The heavy set woman was not. It just ruined the whole experience for me. It reminded me of why I always choose the Chinese restaurant since they are always nice and don’t give me attitude.If you want my advice. Always make sure they give you your drink right after you pay. Just in case they forget. Because if you don’t, the heavy set woman will give you an attitude.
Restaurantji Recommends
I got cheese fries today and this is the second time the lady has given me the bag right side up instead of on its side so the cheese does not all go to one side. She sure knows how to ruin someone's meal.
Always get the Philly Cheesesteak with a drink and fries when we come here to dine at the food court in the mall
Love the chicken cheese sandwich ?, my go too!
There was an older heavy set lady at the register that was very rude and unprofessional. I was having trouble with my card and was trying to figure out what was wrong with it while nobody was behind me or waiting in line. She proceeds to ask me “when am i going to be done” with a whole attitude and stank face. If you guys staff is rude like that i will not be paying to eat with you guys anymore
Always get the buffalo chicken. Love the Watermelon Strawberry Lemonade.