This Kroger grocery store is fairley new & HUGE! Very clean. The employee's are friendly & helpful.
Roderick B.
i want to know why store owners keep saling poisonous chemicals inside of drinks to us ???citric acid !!phosphoric acid sucrolose acid causes colon cancer brain tumors liver cancer
Mattie L.
This is a more updated Kroger with everything you need. I had to come to this store to get my Allegra D because the one closer doesn't carry it. Everything and everyone here is awesome. One of my favorite Kroger's. Ten stars.
Kelsey L.
Chastity, Zachary and Marie provided me with some of the best customer service I've ever experienced. They were all extremely helpful in fixing my problem and made it so easy for me to find a solution. What an excellent customer service team!! Thanks again!
Angela C.
I had a rude experience with one of the cashiers named Angie. While I was next on line, she kept saying out loud, "I need to get outta here", over and over. She really need to keep that to herself.. I mean really?! Then I asked her if my payment went through because she was standing there silent. She didn't answer my question and just says with a big attitude the amount due. Wow, unbelievable! Need to work on them customer service skills honey
Kayla C.
This Kroger always has most foods in stock. Everything is very fresh in there. But as I was checking out my groceries to pay, there was this rude cashier named Angie. She has a terrible attitude. She needs to be sent home immediately.
Cem S.
I went to Guest Services today and the employee named Ethel took a very long time to help one customer in front of me. When she finished helping out the previous customer, she picks up the phone and makes me wait a long time without saying anything to me. We waited for her to finish speaking on the phone and she took a long time to handle our request. I just felt she is very rude for not hanging up the phone and helping me out first and also for not apologizing. I love the employees at this Kroger, they are very helpful and polite, always smiling. I was just surprised this time to meet Ethel.
Ann-Marie H.
This Kroger is nicer and much cleaner than the other nearby location on Sweetwater, however, there is plenty of room for improvement. This is a very spacious store, but I don't think the selection is any better here than other stores, just more spread out. The produce department never seems to be able to stock iceburg lettuce or mini sweet peppers, no matter what day/time you go, they never have them. I buy those items each week and end up having to go to their competitors. If you want cilantro for a recipe, good luck finding it stocked here on the weekend, they are always out by 2pm. They have friendly employees at the deli meat/cheese counter, and a large selection of premade food near the deli section as well. I've never visited the Starbucks inside this store, I go to the one across the street, but they have one in this store. The bakery is just ok; we have purchased single slices of cake and they were awful, but we are used to eating sweets from higher-end bakeries. As far as grocery stores go, Heb has a much better bakery to be honest. This Kroger's meat and seafood departments are pretty decent. They usually have lobster, and a good selection of fresh seafood that can be hard to find at other stores. The housewares selection is good! I have found myself needing a juicer or a nice serving platter for a party, and random kitchen tools like a baking spatula, paring knife, vegetable peeler, they have a large selection of almost anything you could need and several decent brands such as OXO. The pharmacy here is great, but I always end up waiting a long time. The pharmacists are very friendly and I always get stuck in line behind someone who is not in a hurry and stand there for 15 minutes while they are talking to the pharmacist about the million questions they have that they should have asked their doctor. I transferred my prescriptions back to Heb and get much faster service there. This store has a great selection of greeting cards including a nice Papyrus card and party supply selection. This Kroger has a pretty good wine department, although we get ours from Costco. When we're in a pinch we stop by here and pick a bottle up. The beer cooler section has a nice variety, they usually have the IPA that I've never heard of but hubby put on the list. This store needs to seriously improve the checkout experience. I usually opt to checkout my own groceries no matter how full my cart is, just to avoid interacting with the careless, rude checkers and baggers. I'm friendly, I am always smiling (even under my pandemic mask), and the checkers don't greet you, offer to get heavy items off the bottom of the cart, or offer any interaction other than look completely bothered that you are there. I have, on several occasions easily overheard the checkers and bagger have profanity-laced conversations about how they hate their jobs, what they are doing after work and can't wait to get the ________ outta there, and swear if someone asks them to do one more thing they are going to go off. Unprofessional to say the least when you work in a position that requires customer service. I understand that most of these jobs go to teenagers, but it shows a serious lack of proper training. Overall, better than the Sweetwater location which we used to shop, but still plenty of room to improve.
Millette T.
For a long while, I didn't like this Kroger (as I feel about most of them). It usually feels like their lighting and interior is trying to be home-like, but reminds me of homes that I haven't experienced as clean enough for food storage to the public. That lighting. That interior. The lighting is better here. On most recent trip, I very warily popped in because I needed eggs and it's on my way home after visiting my brother. Half of what I haven't liked is the clientele. They look like the Galveston kind, but they're here. Somehow. They scare me because they have a look of years of drug and alcohol wear and tear. Addict life. All I could guess is they're from apartments nearby. Guessing 50s-60s+. But they could be... 35-40+. I've noticed the addict life won't show, then it suddenly accelerates their physical being a decade or so more. This last trip, I didn't see any of them. The organic section is just above average. The selection of basics are solid, the items are actually fresh and have a fullness.The store-prepared, cook-at-home meals looked good and was vast, perhaps for the medical crowd that seems to dwell in this neighborhood. The sushi section looked primarily for non-sushi eaters, to me. The breads look middle class America, corporate quality. Not really tempting, but larger selection than expected in a major chain. Maybe if they pay for skilled training and pay more to keep the skilled workers, it would improve. The kitchen wares are two aisles, and look like a fair quality selection. Those were tempting. The beer selection looked good! Maybe because of the white addict worn shoppers I've seen. The seasonal section always has squishmallows. I know because this brother has three little ones with a Taiwanese mom raised in the tradition of no human hugs. My brother says a lot about his in-laws no hugs. But, the three kids were raised with bay-bays (daily blankets. Not know how to spell it. That's how they pronounce it) with an allowed transition to toy animals. It is very sweet.I remember wondering about the meat and dairy sections when the pandemic first started, because it looked pretty vast, just empty. But I didn't venture there on this trip.
This Kroger grocery store is fairley new & HUGE! Very clean. The employee's are friendly & helpful.
i want to know why store owners keep saling poisonous chemicals inside of drinks to us ???citric acid !!phosphoric acid sucrolose acid causes colon cancer brain tumors liver cancer
This is a more updated Kroger with everything you need. I had to come to this store to get my Allegra D because the one closer doesn't carry it. Everything and everyone here is awesome. One of my favorite Kroger's. Ten stars.
Chastity, Zachary and Marie provided me with some of the best customer service I've ever experienced. They were all extremely helpful in fixing my problem and made it so easy for me to find a solution. What an excellent customer service team!! Thanks again!
I had a rude experience with one of the cashiers named Angie. While I was next on line, she kept saying out loud, "I need to get outta here", over and over. She really need to keep that to herself.. I mean really?! Then I asked her if my payment went through because she was standing there silent. She didn't answer my question and just says with a big attitude the amount due. Wow, unbelievable! Need to work on them customer service skills honey
This Kroger always has most foods in stock. Everything is very fresh in there. But as I was checking out my groceries to pay, there was this rude cashier named Angie. She has a terrible attitude. She needs to be sent home immediately.
I went to Guest Services today and the employee named Ethel took a very long time to help one customer in front of me. When she finished helping out the previous customer, she picks up the phone and makes me wait a long time without saying anything to me. We waited for her to finish speaking on the phone and she took a long time to handle our request. I just felt she is very rude for not hanging up the phone and helping me out first and also for not apologizing. I love the employees at this Kroger, they are very helpful and polite, always smiling. I was just surprised this time to meet Ethel.
This Kroger is nicer and much cleaner than the other nearby location on Sweetwater, however, there is plenty of room for improvement. This is a very spacious store, but I don't think the selection is any better here than other stores, just more spread out. The produce department never seems to be able to stock iceburg lettuce or mini sweet peppers, no matter what day/time you go, they never have them. I buy those items each week and end up having to go to their competitors. If you want cilantro for a recipe, good luck finding it stocked here on the weekend, they are always out by 2pm. They have friendly employees at the deli meat/cheese counter, and a large selection of premade food near the deli section as well. I've never visited the Starbucks inside this store, I go to the one across the street, but they have one in this store. The bakery is just ok; we have purchased single slices of cake and they were awful, but we are used to eating sweets from higher-end bakeries. As far as grocery stores go, Heb has a much better bakery to be honest. This Kroger's meat and seafood departments are pretty decent. They usually have lobster, and a good selection of fresh seafood that can be hard to find at other stores. The housewares selection is good! I have found myself needing a juicer or a nice serving platter for a party, and random kitchen tools like a baking spatula, paring knife, vegetable peeler, they have a large selection of almost anything you could need and several decent brands such as OXO. The pharmacy here is great, but I always end up waiting a long time. The pharmacists are very friendly and I always get stuck in line behind someone who is not in a hurry and stand there for 15 minutes while they are talking to the pharmacist about the million questions they have that they should have asked their doctor. I transferred my prescriptions back to Heb and get much faster service there. This store has a great selection of greeting cards including a nice Papyrus card and party supply selection. This Kroger has a pretty good wine department, although we get ours from Costco. When we're in a pinch we stop by here and pick a bottle up. The beer cooler section has a nice variety, they usually have the IPA that I've never heard of but hubby put on the list. This store needs to seriously improve the checkout experience. I usually opt to checkout my own groceries no matter how full my cart is, just to avoid interacting with the careless, rude checkers and baggers. I'm friendly, I am always smiling (even under my pandemic mask), and the checkers don't greet you, offer to get heavy items off the bottom of the cart, or offer any interaction other than look completely bothered that you are there. I have, on several occasions easily overheard the checkers and bagger have profanity-laced conversations about how they hate their jobs, what they are doing after work and can't wait to get the ________ outta there, and swear if someone asks them to do one more thing they are going to go off. Unprofessional to say the least when you work in a position that requires customer service. I understand that most of these jobs go to teenagers, but it shows a serious lack of proper training. Overall, better than the Sweetwater location which we used to shop, but still plenty of room to improve.
For a long while, I didn't like this Kroger (as I feel about most of them). It usually feels like their lighting and interior is trying to be home-like, but reminds me of homes that I haven't experienced as clean enough for food storage to the public. That lighting. That interior. The lighting is better here. On most recent trip, I very warily popped in because I needed eggs and it's on my way home after visiting my brother. Half of what I haven't liked is the clientele. They look like the Galveston kind, but they're here. Somehow. They scare me because they have a look of years of drug and alcohol wear and tear. Addict life. All I could guess is they're from apartments nearby. Guessing 50s-60s+. But they could be... 35-40+. I've noticed the addict life won't show, then it suddenly accelerates their physical being a decade or so more. This last trip, I didn't see any of them. The organic section is just above average. The selection of basics are solid, the items are actually fresh and have a fullness.The store-prepared, cook-at-home meals looked good and was vast, perhaps for the medical crowd that seems to dwell in this neighborhood. The sushi section looked primarily for non-sushi eaters, to me. The breads look middle class America, corporate quality. Not really tempting, but larger selection than expected in a major chain. Maybe if they pay for skilled training and pay more to keep the skilled workers, it would improve. The kitchen wares are two aisles, and look like a fair quality selection. Those were tempting. The beer selection looked good! Maybe because of the white addict worn shoppers I've seen. The seasonal section always has squishmallows. I know because this brother has three little ones with a Taiwanese mom raised in the tradition of no human hugs. My brother says a lot about his in-laws no hugs. But, the three kids were raised with bay-bays (daily blankets. Not know how to spell it. That's how they pronounce it) with an allowed transition to toy animals. It is very sweet.I remember wondering about the meat and dairy sections when the pandemic first started, because it looked pretty vast, just empty. But I didn't venture there on this trip.
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