This time I ordered Lychee black tea with lychee jelly, it tastes pretty good, but the service really made you feel that you are NOT welcome. I guess the girls don’t know how to smile. Or maybe they don’t like their job?
Atmosphere: 3
Food: 5
Service: 1
kids fun
Was disgusting, we thought it in trash,not recommended.
Atmosphere: 1
Food: 1
Service: 1
Brooke Pfisterer
So yummy!
Atmosphere: 5
Food: 5
Service: 5
Nilay Dinc
I had the worst Brown Sugar Boba Coffee. My husbands matcha latte tasted fishy probably due to low quality or poorly stored matcha powder. Not going again for sure. I’m spoiled with the quality I get at Ye Cha!!
Food: 1
Mia Passaglia
Peach smoothie tea with lychee jelly is super yummy! Glad i tried this
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Lychee Jelly
Amanda Hall
The service was fast! The person taking my order was nice and my Thai tea was delicious! I would definitely come back!
Atmosphere: 5
Food: 5
Service: 5
Cassie Garner
The last time I went , the staff was very unfriendly . They need to work on their customer service better. The workers just look at you like a deer in headlights with out saying have a nice day or thank you . Hopefully they will work on being more friendlier. But definitely will not return.
Savannah Leathers
The 2 girls working here agreed the drink was bad( they said it was the Ice) I said the tea tasted old. They gave attitude and rolled their eyes and didn't want to do anything about it. They remade the same drink (house tea) and it was bad too. I poured it out in the parking lot. Very bad customer service. We go here often and it is amazing.. today was just sad.
Food: 1
Service: 1
Rey
Got a thai iced milk tea here and it had hair in it at the bottom of the drink. Please make sure y’all are using hair nets or making sure hair doesn’t go into a customers drink. I almost gagged when i saw it that’s absolutely disgusting and unacceptable but i guess its my fault for getting milk tea at a mall
Hank
Got a thai iced milk tea here and it had hair in it at the bottom of the drink. Please make sure y’all are using hair nets or making sure hair doesn’t go into a customers drink. I almost gagged when i saw it that’s absolutely disgusting and unacceptable but i guess its my fault for getting milk tea at a mall
Always delicious, and has this location has the most polite people working here!. I'll always recommend this Boba tea place to my friends and family!.
Atmosphere: 5
Service: 5
M b
I'm not sure how Kokee is still in business via their reviews and their customer service. We purchased 2 drinks that taste like water. We took one sip, maybe two, and put them in the trash, we let the young lady know who said she is the manager she just stood there like a deer in headlights. The owner seems not to care only replies by writing back when customers leave reviews that: I'm sorry, I hope to see you next time. No, give people their money back or a gift card. Maybe the customer will come back and try your place again. I know we will never go back, not even for a free drink.
Atmosphere: 1
Food: 1
Service: 1
M b.
I'm not sure how Kokee is still in business via their reviews and their customer service. We purchased 2 drinks that taste like water. We took one sip, maybe two, and put them in the trash, we let the young lady know who said she is the manager she just stood there like a deer in headlights. The owner seems not to care only replies by writing back when customers leave reviews that: I'm sorry, I hope to see you next time. No, give people their money back or a gift card. Maybe the customer will come back and try your place again. I know we will never go back, not even for a free drink.
Bryan Hoyem
We've been here a number of times and really enjoyed. It was a favorite for my wife when she comes to the mall. This last visit though spoiled our impression. There was a mix up in our drinks with a wrong type of boba and so we asked to have them fixed. Rather than make the drinks over again, we watched as she tore open the tops and poured the drinks into new cups with the new boba. In one she missed some of the old boba so it ended as a mix of right and wrong. In the other she came up short on material and decided just to top it off with what must have been unsweetened tea. Totally ruined. At the time, we thought it was weird but they looked right so we went with it. Only when we tasted things later did we realize they were so wrong. And of course this was after having left our tip at the register. Such a frustrating experience. I don't see us coming back.
Atmosphere: 1
Food: 2
Service: 1
Mercy Monica
I tried taro lover here in kokee tea such a bad experience adding extreme sugar ,I had a sip and iam saying from my heart I never had this kind of sweet drink in my life ,full of sugar I return it back ,they said will prepare the new one again ,same time again just thrower off ,please don’t buy pls
This time I ordered Lychee black tea with lychee jelly, it tastes pretty good, but the service really made you feel that you are NOT welcome. I guess the girls don’t know how to smile. Or maybe they don’t like their job?
Atmosphere: 3
Food: 5
Service: 1
Was disgusting, we thought it in trash,not recommended.
Atmosphere: 1
Food: 1
Service: 1
So yummy!
Atmosphere: 5
Food: 5
Service: 5
I had the worst Brown Sugar Boba Coffee. My husbands matcha latte tasted fishy probably due to low quality or poorly stored matcha powder. Not going again for sure. I’m spoiled with the quality I get at Ye Cha!!
Food: 1
Peach smoothie tea with lychee jelly is super yummy! Glad i tried this
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Lychee Jelly
The service was fast! The person taking my order was nice and my Thai tea was delicious! I would definitely come back!
Atmosphere: 5
Food: 5
Service: 5
The last time I went , the staff was very unfriendly . They need to work on their customer service better. The workers just look at you like a deer in headlights with out saying have a nice day or thank you . Hopefully they will work on being more friendlier. But definitely will not return.
The 2 girls working here agreed the drink was bad( they said it was the Ice) I said the tea tasted old. They gave attitude and rolled their eyes and didn't want to do anything about it. They remade the same drink (house tea) and it was bad too. I poured it out in the parking lot. Very bad customer service. We go here often and it is amazing.. today was just sad.
Food: 1
Service: 1
Got a thai iced milk tea here and it had hair in it at the bottom of the drink. Please make sure y’all are using hair nets or making sure hair doesn’t go into a customers drink. I almost gagged when i saw it that’s absolutely disgusting and unacceptable but i guess its my fault for getting milk tea at a mall
Got a thai iced milk tea here and it had hair in it at the bottom of the drink. Please make sure y’all are using hair nets or making sure hair doesn’t go into a customers drink. I almost gagged when i saw it that’s absolutely disgusting and unacceptable but i guess its my fault for getting milk tea at a mall
Restaurantji Recommends
Always delicious, and has this location has the most polite people working here!. I'll always recommend this Boba tea place to my friends and family!.
Atmosphere: 5
Service: 5
I'm not sure how Kokee is still in business via their reviews and their customer service. We purchased 2 drinks that taste like water. We took one sip, maybe two, and put them in the trash, we let the young lady know who said she is the manager she just stood there like a deer in headlights. The owner seems not to care only replies by writing back when customers leave reviews that: I'm sorry, I hope to see you next time. No, give people their money back or a gift card. Maybe the customer will come back and try your place again. I know we will never go back, not even for a free drink.
Atmosphere: 1
Food: 1
Service: 1
I'm not sure how Kokee is still in business via their reviews and their customer service. We purchased 2 drinks that taste like water. We took one sip, maybe two, and put them in the trash, we let the young lady know who said she is the manager she just stood there like a deer in headlights. The owner seems not to care only replies by writing back when customers leave reviews that: I'm sorry, I hope to see you next time. No, give people their money back or a gift card. Maybe the customer will come back and try your place again. I know we will never go back, not even for a free drink.
We've been here a number of times and really enjoyed. It was a favorite for my wife when she comes to the mall. This last visit though spoiled our impression. There was a mix up in our drinks with a wrong type of boba and so we asked to have them fixed. Rather than make the drinks over again, we watched as she tore open the tops and poured the drinks into new cups with the new boba. In one she missed some of the old boba so it ended as a mix of right and wrong. In the other she came up short on material and decided just to top it off with what must have been unsweetened tea. Totally ruined. At the time, we thought it was weird but they looked right so we went with it. Only when we tasted things later did we realize they were so wrong. And of course this was after having left our tip at the register. Such a frustrating experience. I don't see us coming back.
Atmosphere: 1
Food: 2
Service: 1
I tried taro lover here in kokee tea such a bad experience adding extreme sugar ,I had a sip and iam saying from my heart I never had this kind of sweet drink in my life ,full of sugar I return it back ,they said will prepare the new one again ,same time again just thrower off ,please don’t buy pls