TERRIBLE. ordered my pizza and they messed it up. Then would not remake pizza. Said that they turned the oven off but was not due to close for another hour.
Jacob H.
Loved this place the first couple times I've gone but damn this place has given me a serious relationship with the bathroom past 24 hours plus.Ordered the same thing since day one and eaten here at least four to five times. Anywho, first few times no big deal then had slight stomach issues the fourth time. Didn't think anything of it. Then again on the fifth after eating dinner both times. Ate the fifth as left overs last night BIIIG mistake. Also no wasn't old. Maybe in the fridge a day or two at the most Been in and out of the restroom especially when drinking any liquids for some reason. Water, soda, etcNot sure if the lady who runs the night shift has gotten lazier or distracted past couple days but something needs to change! Or maybe she food poisoned me for not tipping which to be fair I never do anywhere at a fast food chain if I use my time and gas to get it personally. Had someone delivered absolutely! Btw when you order off the app they won't let you complete your order unless you put one in even for pick up. Money hungry....Anyway trying to relax and enjoy my night before a long trip tomorrow and had to donate plasma today. Pretty sure my restroom breaks dehydrated meManagement please do something
Jan E.
Avoid at all cost. Too bad no option for ZERO stars. We placed a large order of multiple pizzas, desserts, wings. Tipped well when order was placed. Order arrived with wings missing and cold pizza. No phone number on receipt, looked up online. No answers with multiple calls. Finally someone answered and said she had to transfer me. 10 min hold. After many rings, a girl answered, I told her my problem. She put me on hold for 12 min, came back said, "are you still there?" I said yes, then CLICK. She hung up on me. We had to drive to the store, told NO refunds, but they did give us our wings. Very poor customer service and that's the last time for us ordering from Pizza Hut!
Alexus A.
Worst customer service ever!! I ordered from here twice and both times the wings came with no sauce!!! I call them and they say they out of the sauce, so nobody thought to call me and tell me before delivering some cold baked wings??? I tell the delivery driver about the error and he shrug it off and say "nothing I could do about it, I still have 2 more orders to deliver".. Will update after I speak to the General manager tomorrow. But just like the first time the issue more than likely won't be resolved! This will definitely be my last time ordering from this location!
Olga M.
Placed an order at 8:30pm. Had the wrong pizza delivered. Called at 9:37 (4 minutes after it was delivered) to let them know i received someone else's order and Liz (the manager) stated that they would resubmit it and have it delivered to me ASAP and to please not touch the incorrect pizza that was delivered because she needs it back!! One hour later no pizza. We call her back and she states it's been ready and sitting there for us to pick up. No! That's not what was first stated to me. So she wanted to resubmit the same exact order at 10:45 for US to go pick up. When we asked for a refund instead she stated they don't do that and that we can pick up the pizza if we wanted. I wish they wouldn't ask for tips when placing the order. I will never order from this location again. Now I'm left w a cold incorrect pizza. Liz acts like the refund is coming out of her own pocket.
Caitlyn W.
I don't know why they got these bad reviews I've ordered from them multiple times and always enjoyed it. Today really was a pleasant experience for me though, I made a mistake on my online order recipe wise and they made me the item the way I meant to put I thought that was so nice!! I will definitely order again.
Josh E.
Literally the worst customer service. People in the back just stare at you while you wait at the counter and the person who should be giving you your order is outside talking to his girl AS he watches you walk in the building. Waited 10 minutes. Ridiculous
Daniel Heffernan
Pizza was 30 min late cold and delivered by door dash instead of pizza hut. After ordered they refused a phone call from us.
NJ J.
Heed the reviews! This place sucks, and so does management. I ordered a 3 topping special with extra sauce, pepperoni, Italian sausage, and ham. They took forever to bring it curbside, and there was little sauce and no pepperoni. They gave me a receipt without the code to report it, so I really had to research to report it. I demanded a refund, but they are brain dead. Nothing. I love their thin crust, but nothing from that place again!
Charlotte Bass McClain
We placed an order a few minutes ago and delivery time is not until 9:45pm! 3 hour delivery time?! WTF? Called to change it to carry out but got NO ANSWER! This store is rediculous! If you can't do any better than this you just need to close the doors!
apparently pizza hut is trying to strong-arm people into ordering strictly online. After physically visiting this location they told me the deal I was looking at through the Yelp app was only good if I ordered online. The deal was a large three topping pizza for 10.99, After asking him how much it would be to just order it straight up right then and there he told me 21.99! seriously, double the price just because I'm buying directly in person?! This is just ridiculous.
Trenese C.
Extremely slow delivery service, like 2 hours late. Expensive $48 for 2 pizzas and the pizza was delivered room temperature, which by pizza standards, that's cold. Very terrible experience and my delivery location was 10 miles away so it was also frustrating it took so long.
Chad B.
This is for the Pizza Hut call center in The Woodlands, TX.. really poor customer service. Called to check on delivery of my order but it took 6 phone calls to get me through to the actual store that got my order. Once I got hung up on. I'm teaching summer school to 16 accelerated high school students and wanted to reward them but got hung up on and one time nobody picked up the call. When I get hung up on it makes me feel like my business ($100 dollars), is not important to your company and it makes me want to never order from Pizza Hut ever again. The quality of the pizza was consistent with what I'm used to over the years. What wasn't of any high quality was call center reps #1, #2, #3 (hung up on me), or #5. CSR #4 (Neil) was very helpful and "understood" my frustration. Thank you to the PizzHut on McBeth Way, The Woodlands,TX also
Lacee Woodson
About 3 months ago my pizza took over three hours to arrive and customer service was terrible. It's been 3 months so I thought I'd try again. Sure enough, we're close to 3 hours. The manager said the driver locked the keys in their car and he would credit me back. He had no idea when the pizza would get here and had no idea what kind of condition it would be in. WHO SAYS THAT! He also said that pick up is easier for them... so why do they offer delivery?
I work in customer service... he should've just sent the order with another driver, apologized and called it a day.
I called back to cancel my order, he ended up yelling at me on the phone. This will be my LAST time I ever order through Pizza Hut. Not that they care. (I'm normally not a Karen, but I'm AMAZED this location is still open and operating).
Lacee Woodson
About 3 months ago my pizza took over three hours to arrive and customer service was terrible. It's been 3 months so I thought I'd try again. Sure enough, we're close to 3 hours. The manager said the driver locked the keys in their car and he would credit me back. He had no idea when the pizza would get here and had no idea what kind of condition it would be in. WHO SAYS THAT! He also said that pick up is easier for them... so why do they offer delivery? I work in customer service... he should've just sent the order with another driver, apologized and called it a day. I called back to cancel my order, he ended up yelling at me on the phone. This will be my LAST time I ever order through Pizza Hut. Not that they care. (I'm normally not a Karen, but I'm AMAZED this location is still open and operating).
TERRIBLE. ordered my pizza and they messed it up. Then would not remake pizza. Said that they turned the oven off but was not due to close for another hour.
Loved this place the first couple times I've gone but damn this place has given me a serious relationship with the bathroom past 24 hours plus.Ordered the same thing since day one and eaten here at least four to five times. Anywho, first few times no big deal then had slight stomach issues the fourth time. Didn't think anything of it. Then again on the fifth after eating dinner both times. Ate the fifth as left overs last night BIIIG mistake. Also no wasn't old. Maybe in the fridge a day or two at the most Been in and out of the restroom especially when drinking any liquids for some reason. Water, soda, etcNot sure if the lady who runs the night shift has gotten lazier or distracted past couple days but something needs to change! Or maybe she food poisoned me for not tipping which to be fair I never do anywhere at a fast food chain if I use my time and gas to get it personally. Had someone delivered absolutely! Btw when you order off the app they won't let you complete your order unless you put one in even for pick up. Money hungry....Anyway trying to relax and enjoy my night before a long trip tomorrow and had to donate plasma today. Pretty sure my restroom breaks dehydrated meManagement please do something
Avoid at all cost. Too bad no option for ZERO stars. We placed a large order of multiple pizzas, desserts, wings. Tipped well when order was placed. Order arrived with wings missing and cold pizza. No phone number on receipt, looked up online. No answers with multiple calls. Finally someone answered and said she had to transfer me. 10 min hold. After many rings, a girl answered, I told her my problem. She put me on hold for 12 min, came back said, "are you still there?" I said yes, then CLICK. She hung up on me. We had to drive to the store, told NO refunds, but they did give us our wings. Very poor customer service and that's the last time for us ordering from Pizza Hut!
Worst customer service ever!! I ordered from here twice and both times the wings came with no sauce!!! I call them and they say they out of the sauce, so nobody thought to call me and tell me before delivering some cold baked wings??? I tell the delivery driver about the error and he shrug it off and say "nothing I could do about it, I still have 2 more orders to deliver".. Will update after I speak to the General manager tomorrow. But just like the first time the issue more than likely won't be resolved! This will definitely be my last time ordering from this location!
Placed an order at 8:30pm. Had the wrong pizza delivered. Called at 9:37 (4 minutes after it was delivered) to let them know i received someone else's order and Liz (the manager) stated that they would resubmit it and have it delivered to me ASAP and to please not touch the incorrect pizza that was delivered because she needs it back!! One hour later no pizza. We call her back and she states it's been ready and sitting there for us to pick up. No! That's not what was first stated to me. So she wanted to resubmit the same exact order at 10:45 for US to go pick up. When we asked for a refund instead she stated they don't do that and that we can pick up the pizza if we wanted. I wish they wouldn't ask for tips when placing the order. I will never order from this location again. Now I'm left w a cold incorrect pizza. Liz acts like the refund is coming out of her own pocket.
I don't know why they got these bad reviews I've ordered from them multiple times and always enjoyed it. Today really was a pleasant experience for me though, I made a mistake on my online order recipe wise and they made me the item the way I meant to put I thought that was so nice!! I will definitely order again.
Literally the worst customer service. People in the back just stare at you while you wait at the counter and the person who should be giving you your order is outside talking to his girl AS he watches you walk in the building. Waited 10 minutes. Ridiculous
Pizza was 30 min late cold and delivered by door dash instead of pizza hut. After ordered they refused a phone call from us.
Heed the reviews! This place sucks, and so does management. I ordered a 3 topping special with extra sauce, pepperoni, Italian sausage, and ham. They took forever to bring it curbside, and there was little sauce and no pepperoni. They gave me a receipt without the code to report it, so I really had to research to report it. I demanded a refund, but they are brain dead. Nothing. I love their thin crust, but nothing from that place again!
We placed an order a few minutes ago and delivery time is not until 9:45pm! 3 hour delivery time?! WTF? Called to change it to carry out but got NO ANSWER! This store is rediculous! If you can't do any better than this you just need to close the doors!
Restaurantji Recommends
apparently pizza hut is trying to strong-arm people into ordering strictly online. After physically visiting this location they told me the deal I was looking at through the Yelp app was only good if I ordered online. The deal was a large three topping pizza for 10.99, After asking him how much it would be to just order it straight up right then and there he told me 21.99! seriously, double the price just because I'm buying directly in person?! This is just ridiculous.
Extremely slow delivery service, like 2 hours late. Expensive $48 for 2 pizzas and the pizza was delivered room temperature, which by pizza standards, that's cold. Very terrible experience and my delivery location was 10 miles away so it was also frustrating it took so long.
This is for the Pizza Hut call center in The Woodlands, TX.. really poor customer service. Called to check on delivery of my order but it took 6 phone calls to get me through to the actual store that got my order. Once I got hung up on. I'm teaching summer school to 16 accelerated high school students and wanted to reward them but got hung up on and one time nobody picked up the call. When I get hung up on it makes me feel like my business ($100 dollars), is not important to your company and it makes me want to never order from Pizza Hut ever again. The quality of the pizza was consistent with what I'm used to over the years. What wasn't of any high quality was call center reps #1, #2, #3 (hung up on me), or #5. CSR #4 (Neil) was very helpful and "understood" my frustration. Thank you to the PizzHut on McBeth Way, The Woodlands,TX also
About 3 months ago my pizza took over three hours to arrive and customer service was terrible. It's been 3 months so I thought I'd try again. Sure enough, we're close to 3 hours. The manager said the driver locked the keys in their car and he would credit me back. He had no idea when the pizza would get here and had no idea what kind of condition it would be in. WHO SAYS THAT! He also said that pick up is easier for them... so why do they offer delivery? I work in customer service... he should've just sent the order with another driver, apologized and called it a day. I called back to cancel my order, he ended up yelling at me on the phone. This will be my LAST time I ever order through Pizza Hut. Not that they care. (I'm normally not a Karen, but I'm AMAZED this location is still open and operating).
About 3 months ago my pizza took over three hours to arrive and customer service was terrible. It's been 3 months so I thought I'd try again. Sure enough, we're close to 3 hours. The manager said the driver locked the keys in their car and he would credit me back. He had no idea when the pizza would get here and had no idea what kind of condition it would be in. WHO SAYS THAT! He also said that pick up is easier for them... so why do they offer delivery? I work in customer service... he should've just sent the order with another driver, apologized and called it a day. I called back to cancel my order, he ended up yelling at me on the phone. This will be my LAST time I ever order through Pizza Hut. Not that they care. (I'm normally not a Karen, but I'm AMAZED this location is still open and operating).