Worst experience! We pulled into the drive thru, and no one came on the speaker, so I pulled up to the window. The young man who came to take our order rolled his eyes as he was coming to the window. AfterI placed my order, he slammed the window and walked off. When he finally came back, he said they had one chicken breast. At that point, I said "no thanks" and drove off. Terrible experience.
Atmosphere: 1
Food: 1
Service: 1
Mary Rodriguez
Worse experience with the food and customer service. No smiles and had attitudes when asked for items that needed to be refilled. Not the experience I needed during my lunch break.
Atmosphere: 1
Food: 1
Service: 1
Opal Clark
Except ableKid-friendliness: ExcellentWheelchair accessibility: Great
Atmosphere: 3
Food: 4
Service: 3
Brenda Edwards
When I walked in the workers greeted me, the cleanliness of the restaurant was impressive. The freshness of the food was the best from a Hartz I've had in a while. Was decorated for Christmas which I Loved!!. Was my first time there, but won't be my last.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Cobbler, Chicken Buffett
Mickey Amos
Food was good. The establishment was nice and clean. Buffet was plentiful and they kept it topped off with food.
Atmosphere: 5
Food: 4
Service: 5
Recommended dishes: Chicken Buffett
EarlJay0.o
The lady in the drive thru was very rude. When I tried to use apple pay she didn't even tell me I couldn't in the drive thru she just pointed to the sign and looked at me mad. I went inside got greeted in thought maybe I was tripping then after I pay she says have a nice day and walks off. I had to reach over the register and grab my food. Not to mention when I asked where my food was she pointed obnoxiously like I was dumb or something. I left and it really bothered me so I called back and asked for a manager and told them how the whole experience was negative and how I was treated poorly when I'm just a customer. The lady got defensive so.i hung up. I recieve 5 more calls from someone named DEDRA AMIE and when I answered a man was yelling at me threatening me. Not to mention the mac and cheese was Nasty. Why not just go to Chik fla or Popeyes this place should be boycotted. Atleast this location. But they should never be allowed to treat people like. Even if a customer is in the wrong there's a right way and wrong way to handle the situation. Very unprofessional. Even if it is just a chicken place Noone is making you work and you still have a job and service to fulfill.
Atmosphere: 1
Food: 1
Service: 1
Renita Burch
This is one of the worse Hartz I have eaten at the food was hot, but my tenders were grossly overcooked the roll was hard and after paying in the drive thru, I waited at the back door for 15 mins for some food that was highly distasteful…
Food: 1
Service: 1
Recommended dishes: Fried Chicken
Raymond Travis
BEWARE!!!! **** Bought gizzards and tenders for my son and I get home and see THIS! ... I called the store and the manager deflected and denied everything. She was willing to replace the meal but I told her I'm not calling for that I'm calling so that hopefully you can fix your food handling and quality control and not cook spoiled meat so that nobody gets sick. The manager refused to take any responsibility and then I asked for the owner's information and she wouldn't provide it to me.
Atmosphere: 1
Food: 1
Service: 1
J D
Food good, service substandard. Went through drive through no utensil for my mashed potatoes, she might as well not have given me the potatoes I could not eat it but paid for it. Service was very slow.
Food: 4
Service: 2
Beverly Wreede
All the food is dried out, and over seasoned. You walk-in and they look at you like you've lost your mind, and never once said hello.
Used to be a great place to eat at a good price. It now has been priced the same as more luxurious and more desirable places to eat, pushing this off the list. The restaurant doesn't seem to be clean when I go but has regular foot traffic.
Atmosphere: 1
Food: 3
Service: 1
Recommended dishes: Chicken Buffett
Sherry Martin
Best buffet ever! I have one less than a mile from my house but I go to the one in Tomball
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Baked Chicken Cold Sawl Macaroni and Cheese
JoEllen Taylor
The chicken was warm, and the rolls weren't fresh. Never had this happen.
Atmosphere: 5
Food: 2
Service: 5
Recommended dishes: Dozen Rolls
D H
Ice cream dispenser is not working. Said it broke yesterday. I want to think it was not working the last time we were here months ago. Also out of fuzzy tea. The senior price for the buffet is $13.59 plus tax which should be discounted if there's no ice cream. It's pretty high anyway for seniors. You have to ask for breasts to be put out on the all-you-can-eat. The cabbage was very tasty and employees were friendly and responsive.
Worst experience! We pulled into the drive thru, and no one came on the speaker, so I pulled up to the window. The young man who came to take our order rolled his eyes as he was coming to the window. AfterI placed my order, he slammed the window and walked off. When he finally came back, he said they had one chicken breast. At that point, I said "no thanks" and drove off. Terrible experience.
Atmosphere: 1
Food: 1
Service: 1
Worse experience with the food and customer service. No smiles and had attitudes when asked for items that needed to be refilled. Not the experience I needed during my lunch break.
Atmosphere: 1
Food: 1
Service: 1
Except ableKid-friendliness: ExcellentWheelchair accessibility: Great
Atmosphere: 3
Food: 4
Service: 3
When I walked in the workers greeted me, the cleanliness of the restaurant was impressive. The freshness of the food was the best from a Hartz I've had in a while. Was decorated for Christmas which I Loved!!. Was my first time there, but won't be my last.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Cobbler, Chicken Buffett
Food was good. The establishment was nice and clean. Buffet was plentiful and they kept it topped off with food.
Atmosphere: 5
Food: 4
Service: 5
Recommended dishes: Chicken Buffett
The lady in the drive thru was very rude. When I tried to use apple pay she didn't even tell me I couldn't in the drive thru she just pointed to the sign and looked at me mad. I went inside got greeted in thought maybe I was tripping then after I pay she says have a nice day and walks off. I had to reach over the register and grab my food. Not to mention when I asked where my food was she pointed obnoxiously like I was dumb or something. I left and it really bothered me so I called back and asked for a manager and told them how the whole experience was negative and how I was treated poorly when I'm just a customer. The lady got defensive so.i hung up. I recieve 5 more calls from someone named DEDRA AMIE and when I answered a man was yelling at me threatening me. Not to mention the mac and cheese was Nasty. Why not just go to Chik fla or Popeyes this place should be boycotted. Atleast this location. But they should never be allowed to treat people like. Even if a customer is in the wrong there's a right way and wrong way to handle the situation. Very unprofessional. Even if it is just a chicken place Noone is making you work and you still have a job and service to fulfill.
Atmosphere: 1
Food: 1
Service: 1
This is one of the worse Hartz I have eaten at the food was hot, but my tenders were grossly overcooked the roll was hard and after paying in the drive thru, I waited at the back door for 15 mins for some food that was highly distasteful…
Food: 1
Service: 1
Recommended dishes: Fried Chicken
BEWARE!!!! **** Bought gizzards and tenders for my son and I get home and see THIS! ... I called the store and the manager deflected and denied everything. She was willing to replace the meal but I told her I'm not calling for that I'm calling so that hopefully you can fix your food handling and quality control and not cook spoiled meat so that nobody gets sick. The manager refused to take any responsibility and then I asked for the owner's information and she wouldn't provide it to me.
Atmosphere: 1
Food: 1
Service: 1
Food good, service substandard. Went through drive through no utensil for my mashed potatoes, she might as well not have given me the potatoes I could not eat it but paid for it. Service was very slow.
Food: 4
Service: 2
All the food is dried out, and over seasoned. You walk-in and they look at you like you've lost your mind, and never once said hello.
Atmosphere: 3
Food: 2
Service: 2
Restaurantji Recommends
How are the fried chicken so delicious? ?
Atmosphere: 5
Food: 5
Service: 5
Used to be a great place to eat at a good price. It now has been priced the same as more luxurious and more desirable places to eat, pushing this off the list. The restaurant doesn't seem to be clean when I go but has regular foot traffic.
Atmosphere: 1
Food: 3
Service: 1
Recommended dishes: Chicken Buffett
Best buffet ever! I have one less than a mile from my house but I go to the one in Tomball
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Baked Chicken Cold Sawl Macaroni and Cheese
The chicken was warm, and the rolls weren't fresh. Never had this happen.
Atmosphere: 5
Food: 2
Service: 5
Recommended dishes: Dozen Rolls
Ice cream dispenser is not working. Said it broke yesterday. I want to think it was not working the last time we were here months ago. Also out of fuzzy tea. The senior price for the buffet is $13.59 plus tax which should be discounted if there's no ice cream. It's pretty high anyway for seniors. You have to ask for breasts to be put out on the all-you-can-eat. The cabbage was very tasty and employees were friendly and responsive.
Atmosphere: 4
Food: 4
Service: 4