Food has gone downhill. $.99 kids meal is a gimmick that doesn't include a drink. I didn't think we'll be back.
Atmosphere: 3
Food: 1
Service: 3
Luna (MoonLightLyrics)
The food is very scrumptious. And the staff is nice. love how see people are having a great time like it not just a restaurant. It's a place to make great memories with the people you love. I love I got to chance to hang out with my momParking: This place can get popular. So a parking spot can be hard to find
Mcalister’s and all other businesses. This is not a service point where tipping should be an answer. Prompting guests to tip at the register is silly .. I just don’t get
Atmosphere: 4
Food: 5
Service: 4
John Layne
What a slap in the face for an employee to accuse us of trying to get something for free when we have paid for it! We renewed our Tea Passes on 2/22 and it’s been mostly problems, additional costs and insults from employees. After purchasing 3 Tea passes, almost every day we get told we either don’t have any Tea Passes or we only have one. I show the receipt where we bought 3 Tea Passes and the confirmation email with date of purchase that it’s active, and get told call Customer Service. An Assistant Manager also told me the receipt I’ve got from my McAlisters order history, that’s not a receipt?? Funny, because at the top it is clearly written ORDER RECEIPT!! I went and talked to the GM, Corey, on 2/28 at the restaurant because the problems continued. He was professional and assured me it would be handled and took my information. Made it two days with no issues, then yesterday 3/2, my wife stopped by and the employee said no Tea Passes are showing up. My wife told the employee she has the receipt, the GM said he was resolving and my wife was told the GM isn’t here and we are not going to keep giving you free teas, you’ve got to buy them. This is the last time we are giving them to you!! Giving?? Something we bought? Your doing us a favor after we bought Tea Passes and on 2/26 & 2/27 my wife had to pay for three teas each day because no record on file, after she showed receipt? So we have spent $26.73 for the Tea Passes, then another $18 and change on 2/26-2/27 because the Tea Passes “aren’t showing up”. I would be more understanding about this, even looking past the GM not resolving yet- solely based on his professionalism. But the accusations- not only when I know we bought, but when I have a receipt in hand- that’s simply unacceptable. We have bought Tea Passes on a monthly basis, photo below to prove, and this is the only time we have had this much trouble.
Atmosphere: 1
Food: 4
Service: 1
Kayla George
We are regulars. This is our Go-To place. Friendly staff, clean environment, and delicious food. My favorite is the Savannah Salad and the Spicy Southwest Chicken Sandwich. Also, they have the best tea in town.
Atmosphere: 5
Food: 5
Service: 5
Julie Nelson
Got no help from the woman that was in our section but her friends next to us she cheated up a storm! She never ask if we need a refill or anything else we had to ask someone else to get lids for my grandson's food to go! As we were getting ready to leave I mentioned just so they weee aware that my salad had lots of bad pieces that I had to pick out! She said well that's not my fault and then tried to get take my 1/2 drank drink! I said I am not throwing that away ! She just have me a bothered look and took out plates! Won't be back because of her bad attitude!
Atmosphere: 1
Food: 2
Service: 1
Recommended dishes: The McAlister's Club
Dennis Malone Jr
Everything was fresh and tasty. I had the Reubens, cheddar broccoli soup, and potato salad.
Atmosphere: 5
Food: 5
Service: 5
Gary Dean
The quality of the sandwiches was off. They were busy but food prep has declined.
First time I have eaten at McAlister's in a long time. Went with a coworker for lunch. Got the turkey melt combo. Very pricey for a sandwich. But it was good.
I called the restaurant bc they forgot things on my order. The manager on duty on 2/4 was very kind. He apologized and was quick to fix it.
Atmosphere: 5
Food: 5
Service: 5
Christopher Jones
My wife got a chicken salad sandwich and chicken tortilla soup to go. Everything was good.
Atmosphere: 5
Food: 5
Service: 5
Michael
What happened to the amazing filtered water ? For a decade they always had amazing tasting filtered water ! Taste like tap most times now and that gets you feeling sick! ⏬️The food quality has gone slightly down and the portions smaller for a much higher price !Bring back the filtered water and I'll change my review back to 5 ⭐️'s ! ??????Kid-friendliness: Very kid friendly
Atmosphere: 5
Food: 1
Service: 1
Recommended dishes: Nacho Basket
E. Rutledge
My company ordered a decent size lunch order for 11 or so people. We used DoorDash. To say the food was poor quality was an understatement. Sandwiches' were thrown together in such a way that they fell apart upon opening the box. The spud max ( the one that is supposed to be loaded with cheese, ham, bacon, chives, olives) had quite literally 2 bits of ham, 2 bits of back, 5 pieces of olive and a tiny portion of cheese that felt like an afterthought, nothing like the loaded up potatoes they used to offer. We also had missing items( missing Rotel that was on the ticket) and to top everything off, a hair in one of the salads. I called the store to address this but was told that no refund could be issued because we used doordash, no comment was made about the hair, or missing items, or general lack of quality we used to expect. The manager said " you can just come up here sometime and I will give you a free meal, and I will speak to my back of house about the food, so sorry." We have just decided that we wont be ordering our large lunches from here anymore, this has become a pattern of missing items and lack of quality for some time now, we will spend our company's money elsewhere.
Food: 1
Service: 1
02bwiser
Consistently good food across the franchise. The only downside is the noise level in the dining areas.
Fresh food.Made to order.Great service.
Atmosphere: 4
Food: 5
Service: 4
Recommended dishes: Savannah Chopped Salad
Food has gone downhill. $.99 kids meal is a gimmick that doesn't include a drink. I didn't think we'll be back.
Atmosphere: 3
Food: 1
Service: 3
The food is very scrumptious. And the staff is nice. love how see people are having a great time like it not just a restaurant. It's a place to make great memories with the people you love. I love I got to chance to hang out with my momParking: This place can get popular. So a parking spot can be hard to find
Atmosphere: 5
Food: 5
Service: 4
Recommended dishes: Savannah Chopped Salad, Grilled Chicken
Mcalister’s and all other businesses. This is not a service point where tipping should be an answer. Prompting guests to tip at the register is silly .. I just don’t get
Atmosphere: 4
Food: 5
Service: 4
What a slap in the face for an employee to accuse us of trying to get something for free when we have paid for it! We renewed our Tea Passes on 2/22 and it’s been mostly problems, additional costs and insults from employees. After purchasing 3 Tea passes, almost every day we get told we either don’t have any Tea Passes or we only have one. I show the receipt where we bought 3 Tea Passes and the confirmation email with date of purchase that it’s active, and get told call Customer Service. An Assistant Manager also told me the receipt I’ve got from my McAlisters order history, that’s not a receipt?? Funny, because at the top it is clearly written ORDER RECEIPT!! I went and talked to the GM, Corey, on 2/28 at the restaurant because the problems continued. He was professional and assured me it would be handled and took my information. Made it two days with no issues, then yesterday 3/2, my wife stopped by and the employee said no Tea Passes are showing up. My wife told the employee she has the receipt, the GM said he was resolving and my wife was told the GM isn’t here and we are not going to keep giving you free teas, you’ve got to buy them. This is the last time we are giving them to you!! Giving?? Something we bought? Your doing us a favor after we bought Tea Passes and on 2/26 & 2/27 my wife had to pay for three teas each day because no record on file, after she showed receipt? So we have spent $26.73 for the Tea Passes, then another $18 and change on 2/26-2/27 because the Tea Passes “aren’t showing up”. I would be more understanding about this, even looking past the GM not resolving yet- solely based on his professionalism. But the accusations- not only when I know we bought, but when I have a receipt in hand- that’s simply unacceptable. We have bought Tea Passes on a monthly basis, photo below to prove, and this is the only time we have had this much trouble.
Atmosphere: 1
Food: 4
Service: 1
We are regulars. This is our Go-To place. Friendly staff, clean environment, and delicious food. My favorite is the Savannah Salad and the Spicy Southwest Chicken Sandwich. Also, they have the best tea in town.
Atmosphere: 5
Food: 5
Service: 5
Got no help from the woman that was in our section but her friends next to us she cheated up a storm! She never ask if we need a refill or anything else we had to ask someone else to get lids for my grandson's food to go! As we were getting ready to leave I mentioned just so they weee aware that my salad had lots of bad pieces that I had to pick out! She said well that's not my fault and then tried to get take my 1/2 drank drink! I said I am not throwing that away ! She just have me a bothered look and took out plates! Won't be back because of her bad attitude!
Atmosphere: 1
Food: 2
Service: 1
Recommended dishes: The McAlister's Club
Everything was fresh and tasty. I had the Reubens, cheddar broccoli soup, and potato salad.
Atmosphere: 5
Food: 5
Service: 5
The quality of the sandwiches was off. They were busy but food prep has declined.
Atmosphere: 5
Food: 4
Service: 5
Recommended dishes: Broccoli & Cheddar Soup, Horseradish Roast Beef & Cheddar, Grilled Chicken Sandwich, Soup
First time I have eaten at McAlister's in a long time. Went with a coworker for lunch. Got the turkey melt combo. Very pricey for a sandwich. But it was good.
Atmosphere: 4
Food: 4
Service: 4
Restaurantji Recommends
I called the restaurant bc they forgot things on my order. The manager on duty on 2/4 was very kind. He apologized and was quick to fix it.
Atmosphere: 5
Food: 5
Service: 5
My wife got a chicken salad sandwich and chicken tortilla soup to go. Everything was good.
Atmosphere: 5
Food: 5
Service: 5
What happened to the amazing filtered water ? For a decade they always had amazing tasting filtered water ! Taste like tap most times now and that gets you feeling sick! ⏬️The food quality has gone slightly down and the portions smaller for a much higher price !Bring back the filtered water and I'll change my review back to 5 ⭐️'s ! ??????Kid-friendliness: Very kid friendly
Atmosphere: 5
Food: 1
Service: 1
Recommended dishes: Nacho Basket
My company ordered a decent size lunch order for 11 or so people. We used DoorDash. To say the food was poor quality was an understatement. Sandwiches' were thrown together in such a way that they fell apart upon opening the box. The spud max ( the one that is supposed to be loaded with cheese, ham, bacon, chives, olives) had quite literally 2 bits of ham, 2 bits of back, 5 pieces of olive and a tiny portion of cheese that felt like an afterthought, nothing like the loaded up potatoes they used to offer. We also had missing items( missing Rotel that was on the ticket) and to top everything off, a hair in one of the salads. I called the store to address this but was told that no refund could be issued because we used doordash, no comment was made about the hair, or missing items, or general lack of quality we used to expect. The manager said " you can just come up here sometime and I will give you a free meal, and I will speak to my back of house about the food, so sorry." We have just decided that we wont be ordering our large lunches from here anymore, this has become a pattern of missing items and lack of quality for some time now, we will spend our company's money elsewhere.
Food: 1
Service: 1
Consistently good food across the franchise. The only downside is the noise level in the dining areas.
Atmosphere: 3
Food: 4
Service: 4