So I never ever order regular mchickens, never liked them. The older African American women as I pull up to the drive through asks me if I’m the large coke 3 mchickens and didint mention the large fry, I said spicy mchickens, she then became very confused and said so your the one with the 2 spicy mchickens add bacon, I drew back and looked at her, she then began mumbling “that lil girl did that on purpose” idk what she’s talking about she’s running the drive through, she then closes the window and yelling at the younge Hispanic women “your screwing up orders” this women bare in mind dosent know what she’s doing she’s to tired to be at Mac Donald’s clearly exhausted from standing. She then asks me again am I the one with the 3 mchickens and I say “yes, but spicy” she then goes on to get angry with me and tell me I’m screwing up all the orders, I barely spoke I told her all I said was I wanted them spicy. And she proceeds to very disrespectfully say the total, snatch my card and aggressively run it and push it back out to me. The line shuts down as I’m between window two and one. For almost 30 minutes, 13 to 15 cars pull around angrily and when I get to the window the younge Hispanic women proceeds to apologize and say we have felt with this for months and nobody will do anything. I then tell her I’m going to contact corporate it was very unprofessional how she treated me. This younge Hispanic is clearing trying to hold the store together while this women gets confused and mixed up, it took her nearly 15 minutes to repeat and understand the white car in drive through lane two. I genuinely thought the people were jacking with her but she forgets in two seconds what she took down. I’m very displeased and very likely won’t be needed Mac Donald’s from gentry parkway, in Tyler tx. I get people need jobs but that women isint cut out for teenage work.
Atmosphere: 1
Food: 5
Service: 1
sarah hall
Staff was very rude at the drive through ordering screen and again at the window. They act as if you are an inconvenience by being there and the order was wrong and the food was cold. We didn't even bother telling them they gave us the wrong food due to their bad attitudes we figured they'd do something to our food so my daughter ate what she was given even though it's not what she ordered. We will NEVER go to this McDonald's location again.
Atmosphere: 1
Food: 1
Service: 1
Nancy Dominguez
Dear McDonald’s, stop hiring substance abusers & people who DON’T know or like their jobs.
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: French Fries
Alexis Wright
Went to dine in and waited at the front to be served and everyone ran around busy. Was a bit annoyed by that. My son suggested we use the kiosk. Not a fan. No receipts at the kiosk, asked for one. Still did not get one. As soon as I sat my kids down I noticed the other people that came in right after me were being waited on by the same folks that were still running around busy. Maybe I am just being moody. Idk.
Atmosphere: 3
Food: 4
Service: 3
kelly kujabie
The food here has all of a sudden went down hill. The fries are either burnt, cold or old. The burgers are burnt and shriveled up with a mountain of onions and mustard. Nuggets are either half done, old or
Atmosphere: 1
Food: 1
Service: 1
kimberly abrams
This McDonald’s is the worst one in the history of the McDonald’s Chain. I order a #7 with ketchup and onion only and it’s wrong EVERY TIME on every shift I go on. I don’t get why that order is so difficult and for it to be every time every shift seems to me a serious lack of leadership and to many that just don’t care about the customers and are only there for the pay check .
Atmosphere: 1
Food: 1
Service: 1
Marili Jimenez
Delighted with the
Food: 5
Service: 5
Evelyn Coats
Food was okay, service was okay and restroom was okay but didn't have tissue in the stall.
Atmosphere: 4
Food: 4
Service: 4
Recommended dishes: Chicken Sandwich
Curtis Choice
The morning manager Elaine is very unprofessional. As I come in to fill my tumbler she comes up to me in a loud tone in front of the lobby and tell me she's charging me for two large drinks. Which is fine with me, money isn't a problem. My problem was her approach in which she tried to mask with excuses on the confrontation when I brought it to her personally, respectfully like she should have done to me at first. Alleged that people steal. That's understandable but the assumption is offensive and that's still no excuse to be so loud with your suspicion. I was coming in to get hash brown and fill my drink which I've done many many times with no problem. Sometimes they give it to me for free and sometimes they charge but I never assume it'll be on the house and I'll go to the counter and let them know what I've done. Her other unreasonable excuse was it's cross ❌ contamination. Another assumption that my cup wasn't clean and cross contamination is the same as a customer dining in and going back up there for a refill.. what's the difference? Overall I still didn't receive a justified explanation of why she had to approach me in the tone she presented. So my complaint is I just found her wanting to go on a power trip in front of customers but she had the wrong one to attempt that on.
Atmosphere: 3
Food: 5
Service: 1
Sherion Wheat
Everytime I come to get food, it's like they never knew how to read. I've had burgers missing, condiments that I ask for not on them or in the bag, and half the time I can barely understand anybody there cuz they're soft spoken or it's too damn loud.
Kid-friendliness: I take my little boy to play in there all the time because it has a indoor play area with game tables and drawing tablets on the walls.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Happy Meal, Chicken Mcnuggets, French Fries, Cheeseburger
Aaron Williams
We went @midnight place our order and a guy got out his car came to the window because his order was wrong we didn't get our drinks that came with our order.
Atmosphere: 3
Food: 3
Service: 3
Becky Barker
Drive through service was quick and professional.
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Big Mac, Chicken Mcnuggets, French Fries
Brianna Robinson
The red head girl is always arguing and starting problems with the customers. She always has an attitude. And refuses to fix the order she messed up on. This place is becoming a joke. They need better help!
So I never ever order regular mchickens, never liked them. The older African American women as I pull up to the drive through asks me if I’m the large coke 3 mchickens and didint mention the large fry, I said spicy mchickens, she then became very confused and said so your the one with the 2 spicy mchickens add bacon, I drew back and looked at her, she then began mumbling “that lil girl did that on purpose” idk what she’s talking about she’s running the drive through, she then closes the window and yelling at the younge Hispanic women “your screwing up orders” this women bare in mind dosent know what she’s doing she’s to tired to be at Mac Donald’s clearly exhausted from standing. She then asks me again am I the one with the 3 mchickens and I say “yes, but spicy” she then goes on to get angry with me and tell me I’m screwing up all the orders, I barely spoke I told her all I said was I wanted them spicy. And she proceeds to very disrespectfully say the total, snatch my card and aggressively run it and push it back out to me. The line shuts down as I’m between window two and one. For almost 30 minutes, 13 to 15 cars pull around angrily and when I get to the window the younge Hispanic women proceeds to apologize and say we have felt with this for months and nobody will do anything. I then tell her I’m going to contact corporate it was very unprofessional how she treated me. This younge Hispanic is clearing trying to hold the store together while this women gets confused and mixed up, it took her nearly 15 minutes to repeat and understand the white car in drive through lane two. I genuinely thought the people were jacking with her but she forgets in two seconds what she took down. I’m very displeased and very likely won’t be needed Mac Donald’s from gentry parkway, in Tyler tx. I get people need jobs but that women isint cut out for teenage work.
Atmosphere: 1
Food: 5
Service: 1
Staff was very rude at the drive through ordering screen and again at the window. They act as if you are an inconvenience by being there and the order was wrong and the food was cold. We didn't even bother telling them they gave us the wrong food due to their bad attitudes we figured they'd do something to our food so my daughter ate what she was given even though it's not what she ordered. We will NEVER go to this McDonald's location again.
Atmosphere: 1
Food: 1
Service: 1
Dear McDonald’s, stop hiring substance abusers & people who DON’T know or like their jobs.
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: French Fries
Went to dine in and waited at the front to be served and everyone ran around busy. Was a bit annoyed by that. My son suggested we use the kiosk. Not a fan. No receipts at the kiosk, asked for one. Still did not get one. As soon as I sat my kids down I noticed the other people that came in right after me were being waited on by the same folks that were still running around busy. Maybe I am just being moody. Idk.
Atmosphere: 3
Food: 4
Service: 3
The food here has all of a sudden went down hill. The fries are either burnt, cold or old. The burgers are burnt and shriveled up with a mountain of onions and mustard. Nuggets are either half done, old or
Atmosphere: 1
Food: 1
Service: 1
This McDonald’s is the worst one in the history of the McDonald’s Chain. I order a #7 with ketchup and onion only and it’s wrong EVERY TIME on every shift I go on. I don’t get why that order is so difficult and for it to be every time every shift seems to me a serious lack of leadership and to many that just don’t care about the customers and are only there for the pay check .
Atmosphere: 1
Food: 1
Service: 1
Delighted with the
Food: 5
Service: 5
Food was okay, service was okay and restroom was okay but didn't have tissue in the stall.
Atmosphere: 4
Food: 4
Service: 4
Recommended dishes: Chicken Sandwich
The morning manager Elaine is very unprofessional. As I come in to fill my tumbler she comes up to me in a loud tone in front of the lobby and tell me she's charging me for two large drinks. Which is fine with me, money isn't a problem. My problem was her approach in which she tried to mask with excuses on the confrontation when I brought it to her personally, respectfully like she should have done to me at first. Alleged that people steal. That's understandable but the assumption is offensive and that's still no excuse to be so loud with your suspicion. I was coming in to get hash brown and fill my drink which I've done many many times with no problem. Sometimes they give it to me for free and sometimes they charge but I never assume it'll be on the house and I'll go to the counter and let them know what I've done. Her other unreasonable excuse was it's cross ❌ contamination. Another assumption that my cup wasn't clean and cross contamination is the same as a customer dining in and going back up there for a refill.. what's the difference? Overall I still didn't receive a justified explanation of why she had to approach me in the tone she presented. So my complaint is I just found her wanting to go on a power trip in front of customers but she had the wrong one to attempt that on.
Atmosphere: 3
Food: 5
Service: 1
Everytime I come to get food, it's like they never knew how to read. I've had burgers missing, condiments that I ask for not on them or in the bag, and half the time I can barely understand anybody there cuz they're soft spoken or it's too damn loud.
Atmosphere: 1
Food: 1
Service: 2
Restaurantji Recommends
No detail to a simple order that was rushed.
Atmosphere: 3
Food: 2
Service: 1
Kid-friendliness: I take my little boy to play in there all the time because it has a indoor play area with game tables and drawing tablets on the walls.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Happy Meal, Chicken Mcnuggets, French Fries, Cheeseburger
We went @midnight place our order and a guy got out his car came to the window because his order was wrong we didn't get our drinks that came with our order.
Atmosphere: 3
Food: 3
Service: 3
Drive through service was quick and professional.
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Big Mac, Chicken Mcnuggets, French Fries
The red head girl is always arguing and starting problems with the customers. She always has an attitude. And refuses to fix the order she messed up on. This place is becoming a joke. They need better help!
Atmosphere: 1
Food: 1
Service: 1