All employees need to wear gloves when preparing food. Not one employee had on gloves and they were touching everything even their clothes then touching food!
Atmosphere: 5
Service: 5
Rubi Trax
Such great employees they really went the extra mile
Atmosphere: 5
Food: 5
Service: 5
Anthony Connell
Garbage customer service. Company allows hackers access to your account and payment details and will refuse to remove your information.
Atmosphere: 1
Food: 1
Service: 1
Missy Breese
Always late, even if you order 2 hours ahead and almost always forget at least one item. We order every friday but won't be ordering from here again.
Food: 4
Service: 1
Sarah J
Found out they use door dash drivers instead of their own employees. Our order took an hour and 30 minutes to deliver and the site doesn't give you an estimate until you submit it. Order was correct but the food was cold when it got there and the wings had almost no sauce.Overall, disappointing for spending over $60. I will not order delivery from them again because they use door dash. The order takes too long and I would t be surprised if one day they call me after 40 minutes to tell me they don’t have a driver.
Food: 2
Service: 1
Jennifer Rose
I miss ordered party pizzas for the wrong day.They insured me they could still get done. I was a bit hesitant since it was a large order.They made it happen. Pizza we’re ready and hot and a total hit! Appreciate the lady I spoke to and reassured me. Thankful! Always been satisfied!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Pepperoni Pizza
Elvis Carreno
Horrible service manager cursed me out told she didn’t want to work there anyway!! Love their pizza but their customer service is horrible!!
Service: 1
Takesha Mobley
Pizza was cool but they left it on the cooking pan and put it in the box.
Charles Kirksey
I called and ordered a large pepperoni pizza and I couldn't hardly understand the worker so when I went to get the pizza I didn't check it until I got home they gave me a cheese pizza instead of pepperoni I called back and told them they messed up so they gave me a pepperoni
Atmosphere: 1
Food: 3
Service: 1
Recommended dishes: Pepperoni Pizza
Celia Celia
"I ABSOLUTELY DO NOT RECOMMEND!!!! _______________________________ just had one of the worst, hard cold one's, of a lifetime. ;( if I had false teeth, they would not have sustained the torture! Tyree took my order, and after checking it at home, IT WAS NOT A JUST MADE PIZZA! Update: 8 April '23 GREAT freshly made Pizza & GREAT customer service, furthur south on Broadway at P I Z Z A H U T -" EXELLENTE!!" :)
I had the worst experience with papa John's. Not only did they take forever to deliver my order, but they also didn't even bother to communicate with me about the delay. I had to call them multiple times just to get an update on my order, and each time they told me it would be just a few more minutes. After waiting for over an hour and a half, my pizza finally arrived, but it was cold and unappetizing. I wouldn't recommend this place to anyone, unless you have hours to waste waiting for your food.
Marc Cooper
This location sucks!!!!! The app will let you know that it will take 119-129 minutes ONLY AFTER the order is has been placed! Then they will deliver you a cold and incorrect pizza. I called to speak to the store manager, and she just continued to cut me off and finally said that she will make another pizza and send it out again. I said, "No, because it would have taken another 2 hours to get it! Not happy. She did not even offer a credit. I would recommend ordering elsewhere. No apology. I guess its just Tyler sucking with service. They completely messed up a simple order, and it arrived cold with no credit offered. I have also liked Papa John's for decades! Now my wife never wants it again. I'm from Frisco/Plano are and I would have never gone through this
m taylor
Ordered a pizza online, after we paid it showed that it was going to be a 2 hour wait for pizza… Most pizza places will get it done in 30 minutes or less. Went to the location and asked for a refund since I didn’t have 2 hours to spend waiting. Upon entering, the girl at the counter rolled her eyes and yelled loudly for the manager/supervisor to come give me a refund. The guy that gave a refund was very nice, but after he was done with me he immediately went back to preparing food without even washing his hands or anything.
madeline taylor
Ordered a pizza online, after we paid it showed that it was going to be a 2 hour wait for pizza… Most pizza places will get it done in 30 minutes or less. Went to the location and asked for a refund since I didn’t have 2 hours to spend waiting. Upon entering, the girl at the counter rolled her eyes and yelled loudly for the manager/supervisor to come give me a refund. The guy that gave a refund was very nice, but after he was done with me he immediately went back to preparing food without even washing his hands or anything.
Phil Roberts
Absolutely disgusted. Didn’t leave my order here where I work and won’t refund because they said my phone number was wrong. Checked papa johns app and it shows my correct number. WILL NEVER ORDER FROM HERE AGAIN!!!
All employees need to wear gloves when preparing food. Not one employee had on gloves and they were touching everything even their clothes then touching food!
Atmosphere: 5
Service: 5
Such great employees they really went the extra mile
Atmosphere: 5
Food: 5
Service: 5
Garbage customer service. Company allows hackers access to your account and payment details and will refuse to remove your information.
Atmosphere: 1
Food: 1
Service: 1
Always late, even if you order 2 hours ahead and almost always forget at least one item. We order every friday but won't be ordering from here again.
Food: 4
Service: 1
Found out they use door dash drivers instead of their own employees. Our order took an hour and 30 minutes to deliver and the site doesn't give you an estimate until you submit it. Order was correct but the food was cold when it got there and the wings had almost no sauce.Overall, disappointing for spending over $60. I will not order delivery from them again because they use door dash. The order takes too long and I would t be surprised if one day they call me after 40 minutes to tell me they don’t have a driver.
Food: 2
Service: 1
I miss ordered party pizzas for the wrong day.They insured me they could still get done. I was a bit hesitant since it was a large order.They made it happen. Pizza we’re ready and hot and a total hit! Appreciate the lady I spoke to and reassured me. Thankful! Always been satisfied!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Pepperoni Pizza
Horrible service manager cursed me out told she didn’t want to work there anyway!! Love their pizza but their customer service is horrible!!
Service: 1
Pizza was cool but they left it on the cooking pan and put it in the box.
I called and ordered a large pepperoni pizza and I couldn't hardly understand the worker so when I went to get the pizza I didn't check it until I got home they gave me a cheese pizza instead of pepperoni I called back and told them they messed up so they gave me a pepperoni
Atmosphere: 1
Food: 3
Service: 1
Recommended dishes: Pepperoni Pizza
"I ABSOLUTELY DO NOT RECOMMEND!!!! _______________________________ just had one of the worst, hard cold one's, of a lifetime. ;( if I had false teeth, they would not have sustained the torture! Tyree took my order, and after checking it at home, IT WAS NOT A JUST MADE PIZZA! Update: 8 April '23 GREAT freshly made Pizza & GREAT customer service, furthur south on Broadway at P I Z Z A H U T -" EXELLENTE!!" :)
Restaurantji Recommends
I had the worst experience with papa John's. Not only did they take forever to deliver my order, but they also didn't even bother to communicate with me about the delay. I had to call them multiple times just to get an update on my order, and each time they told me it would be just a few more minutes. After waiting for over an hour and a half, my pizza finally arrived, but it was cold and unappetizing. I wouldn't recommend this place to anyone, unless you have hours to waste waiting for your food.
This location sucks!!!!! The app will let you know that it will take 119-129 minutes ONLY AFTER the order is has been placed! Then they will deliver you a cold and incorrect pizza. I called to speak to the store manager, and she just continued to cut me off and finally said that she will make another pizza and send it out again. I said, "No, because it would have taken another 2 hours to get it! Not happy. She did not even offer a credit. I would recommend ordering elsewhere. No apology. I guess its just Tyler sucking with service. They completely messed up a simple order, and it arrived cold with no credit offered. I have also liked Papa John's for decades! Now my wife never wants it again. I'm from Frisco/Plano are and I would have never gone through this
Ordered a pizza online, after we paid it showed that it was going to be a 2 hour wait for pizza… Most pizza places will get it done in 30 minutes or less. Went to the location and asked for a refund since I didn’t have 2 hours to spend waiting. Upon entering, the girl at the counter rolled her eyes and yelled loudly for the manager/supervisor to come give me a refund. The guy that gave a refund was very nice, but after he was done with me he immediately went back to preparing food without even washing his hands or anything.
Ordered a pizza online, after we paid it showed that it was going to be a 2 hour wait for pizza… Most pizza places will get it done in 30 minutes or less. Went to the location and asked for a refund since I didn’t have 2 hours to spend waiting. Upon entering, the girl at the counter rolled her eyes and yelled loudly for the manager/supervisor to come give me a refund. The guy that gave a refund was very nice, but after he was done with me he immediately went back to preparing food without even washing his hands or anything.
Absolutely disgusted. Didn’t leave my order here where I work and won’t refund because they said my phone number was wrong. Checked papa johns app and it shows my correct number. WILL NEVER ORDER FROM HERE AGAIN!!!