The only friendly, helpful staff was the maintenance guy! Had a really odd experience. Desk girl shooed me away to take a personal call on check in. She charged my card, and I'm pretty sure the conference i spoke at pre-paid for the room. The shower didnt drain. At all! It held 4 inches of water all night. If they clean the tub, wouldnt houskeeping have noticed? No internet service. And my phone died, with my 5am alarm, when the power strip in the bed side lamp didnt work! Front desk guy didnt care one bit on check out. Will do an AirBNB next time.
Lee Steinbacher
Waited at least 30 mins for a meat and cheese tray. Can't rate the food as we were never able to order. We were the only people in the
Atmosphere: 1
Food: 2
Service: 1
Sarah Ham
Avoid...nothing positive about food or service
Ryan N.
I spent numerous months staying at the Hilton Waco and had great service from the front desk staff, housekeeping and the bar and restaurant staff. Danny, Decorey, Leana and Joy were great to talk to and gave great service. They all made my stay enjoyable. I would definitely recommend staying at this hotel. There are numerous restaurants that you can walk to from the hotel.
Stephanie M.
Had a quick 1 night stay at the Hilton Waco. It is conveniently located/connected to the Waco Convention Center if you need to be there. I thought the lobby/reception desk area was cute. So small. All can be viewed all at once. Front desk staff was friendly. I enjoyed the nicer than normal room toiletries and plenty of coffee and key with free waters for Hilton Honor members. Beds were super comfy! Sometimes hotel pillows give me a neck ache and no problem here.
Ellen G.
Front desk staff was extremely helpful, prompt, and nice. Property was well kept, beautiful even if it's a little dated. The room was gorgeous and clean, the bed was very comfortable! The food was delicious and room service was timely. Bartender Joy mixed me the worst margarita I have ever had. Ran out of margarita mix and used orange juice. Didn't shake nor strain the drink into fresh ice. -1 star for the bar experience but overall a GREAT stay!
Adam C.
I stayed at the Waco Hilton during my conference. The property is definitely on the older side; the ceilings are stained and old while the lobby and exterior are dated but not horrible. Thankfully my room was clean and comfortable and the housekeeping staff did a great job for my second day. Internet was on the slow side. The staff at the property were truly amazing. My check-in was smooth and fast! The (paid) breakfast was excellent and all the workers were super kind and friendly.
John K.
Not impressed! Parking was a disaster, room was dated and small, not very clean, not the room I paid for, and really bad service (actually no service) at the restaurant. The only bright spot was the lady who checked us in. Was not up to par for a Hilton or any other major brands main line hotels.
BeckiS_12
Don’t know where the chef went to or even if there was one as our food tasted straight out of the freezer reheated. Good thing the drinks weren’t on the check because they were just as bad. Only bonus was we didn’t have to drive there. The River view was of police activity.
Front desk is not responsive to any requests or needs. They are rude to guests. Poolside service was non existent. The restaurant and bar have very limited hours. Bartender was rude, profane, misogynistic, throwing trash behind the bar, and drinking out of our drinks. Also served the left over beverage that we paid for to another customer for free. They do not clean up common areas after guests and trash and glasses sit around for days. Bedding stained and dirty. Room dated and small. Wifi did not work for most of the stay and was not informed of how to access it at checkin. High prices for limited amenities and service.
Billy Coppedge
Very nice hotel with a very nice atmosphere and helpful staff!
Elizabeth Soelberg
Went to have drinks and dinner tonight for the Brazos Night opener. They were very unprepared. Min 1 hour to get food and almost as long to get drinks. They were not even crowded. Went elsewhere and will miss the drone show over the river. Not happy.
Jenna McKnight
Very limited breakfast offerings. Unfortunately the staff were not helpful at all. The food that they did have was pretty good, but not very hot. I wouldn’t eat there again.
Lisa H.
We reserved an ADA room at the Hilton in Waco due to my husband breaking his leg. When we got to the room, we found a bucket filled with water in front of the door. Turns out there was a leak on the floor above that made it's way down. As my husband wheeled his way into the room on his scooter we discovered that the water had also soaked the carpet, which then splashed into the entryway and caused my husband to slip.We checked throughout the room for further leaks, and found substantial ones in the bathroom. There was a big leak coming from the light fixture onto bathroom floor and into the tub.We call the front desk for help. We were surprised that even though they knew about the leak on the floor above and had placed a trashcan to contain some of the leak in front of our ADA room, They hadn't checked inside the ADA room. We asked to move into a new ADA room, but they were sold out. They said they could try to fix the leak which didn't make us comfortable since water was coming out of a light and there was no way the carpet was going to dry out that quickly which caused a safety hazard. Our only option really was to go and find a new hotel. They did not help us move our luggage nor find a new hotel. Keep in mind that I have a disabled husband and two young children.We drove over an hour to Dallas Fort Worth, where the Marriott took us in and provided of excellent service.I travel weekly for work and have found that Hiltons continues to decline in service. This pains me to say as I prefer Hilton properties. The manager was supposed to call me, but I have not heard from him. I would not stay at this Hilton. Especially if you have the need for an ADA room.#adafail
The only friendly, helpful staff was the maintenance guy! Had a really odd experience. Desk girl shooed me away to take a personal call on check in. She charged my card, and I'm pretty sure the conference i spoke at pre-paid for the room. The shower didnt drain. At all! It held 4 inches of water all night. If they clean the tub, wouldnt houskeeping have noticed? No internet service. And my phone died, with my 5am alarm, when the power strip in the bed side lamp didnt work! Front desk guy didnt care one bit on check out. Will do an AirBNB next time.
Waited at least 30 mins for a meat and cheese tray. Can't rate the food as we were never able to order. We were the only people in the
Atmosphere: 1
Food: 2
Service: 1
Avoid...nothing positive about food or service
I spent numerous months staying at the Hilton Waco and had great service from the front desk staff, housekeeping and the bar and restaurant staff. Danny, Decorey, Leana and Joy were great to talk to and gave great service. They all made my stay enjoyable. I would definitely recommend staying at this hotel. There are numerous restaurants that you can walk to from the hotel.
Had a quick 1 night stay at the Hilton Waco. It is conveniently located/connected to the Waco Convention Center if you need to be there. I thought the lobby/reception desk area was cute. So small. All can be viewed all at once. Front desk staff was friendly. I enjoyed the nicer than normal room toiletries and plenty of coffee and key with free waters for Hilton Honor members. Beds were super comfy! Sometimes hotel pillows give me a neck ache and no problem here.
Front desk staff was extremely helpful, prompt, and nice. Property was well kept, beautiful even if it's a little dated. The room was gorgeous and clean, the bed was very comfortable! The food was delicious and room service was timely. Bartender Joy mixed me the worst margarita I have ever had. Ran out of margarita mix and used orange juice. Didn't shake nor strain the drink into fresh ice. -1 star for the bar experience but overall a GREAT stay!
I stayed at the Waco Hilton during my conference. The property is definitely on the older side; the ceilings are stained and old while the lobby and exterior are dated but not horrible. Thankfully my room was clean and comfortable and the housekeeping staff did a great job for my second day. Internet was on the slow side. The staff at the property were truly amazing. My check-in was smooth and fast! The (paid) breakfast was excellent and all the workers were super kind and friendly.
Not impressed! Parking was a disaster, room was dated and small, not very clean, not the room I paid for, and really bad service (actually no service) at the restaurant. The only bright spot was the lady who checked us in. Was not up to par for a Hilton or any other major brands main line hotels.
Don’t know where the chef went to or even if there was one as our food tasted straight out of the freezer reheated. Good thing the drinks weren’t on the check because they were just as bad. Only bonus was we didn’t have to drive there. The River view was of police activity.
Service is
Atmosphere: 1
Service: 1
Restaurantji Recommends
Front desk is not responsive to any requests or needs. They are rude to guests. Poolside service was non existent. The restaurant and bar have very limited hours. Bartender was rude, profane, misogynistic, throwing trash behind the bar, and drinking out of our drinks. Also served the left over beverage that we paid for to another customer for free. They do not clean up common areas after guests and trash and glasses sit around for days. Bedding stained and dirty. Room dated and small. Wifi did not work for most of the stay and was not informed of how to access it at checkin. High prices for limited amenities and service.
Very nice hotel with a very nice atmosphere and helpful staff!
Went to have drinks and dinner tonight for the Brazos Night opener. They were very unprepared. Min 1 hour to get food and almost as long to get drinks. They were not even crowded. Went elsewhere and will miss the drone show over the river. Not happy.
Very limited breakfast offerings. Unfortunately the staff were not helpful at all. The food that they did have was pretty good, but not very hot. I wouldn’t eat there again.
We reserved an ADA room at the Hilton in Waco due to my husband breaking his leg. When we got to the room, we found a bucket filled with water in front of the door. Turns out there was a leak on the floor above that made it's way down. As my husband wheeled his way into the room on his scooter we discovered that the water had also soaked the carpet, which then splashed into the entryway and caused my husband to slip.We checked throughout the room for further leaks, and found substantial ones in the bathroom. There was a big leak coming from the light fixture onto bathroom floor and into the tub.We call the front desk for help. We were surprised that even though they knew about the leak on the floor above and had placed a trashcan to contain some of the leak in front of our ADA room, They hadn't checked inside the ADA room. We asked to move into a new ADA room, but they were sold out. They said they could try to fix the leak which didn't make us comfortable since water was coming out of a light and there was no way the carpet was going to dry out that quickly which caused a safety hazard. Our only option really was to go and find a new hotel. They did not help us move our luggage nor find a new hotel. Keep in mind that I have a disabled husband and two young children.We drove over an hour to Dallas Fort Worth, where the Marriott took us in and provided of excellent service.I travel weekly for work and have found that Hiltons continues to decline in service. This pains me to say as I prefer Hilton properties. The manager was supposed to call me, but I have not heard from him. I would not stay at this Hilton. Especially if you have the need for an ADA room.#adafail