Hands down the second worst McDonalds in American. First is in Columbus Indiana where on 2nd street they DO NOT change their oil for the fyer. Here tho, an order of nuggets and fries will get you the same brown oily mess. Ask for fresh and the manager takes them back only to return with the same nuggets from before. Didn't notice until getting to work. Just assumed they fixed the issue and gave me fresh food. Went back the next day. Different manager understood and kindly teplaced the order. Unfortunately, the nuggets were freh but the oil was NOT. Fries were basically liquid (undercooked and leaking puddles of old grease). And to top it off, Ive tried for the last 3 days to get a milkshake. 5 times. Different times of day. And each time, Im told the machine is down. The 3 easiest thing to make on the menu and they utterly fail. And that's not accounting for the fact that they dont ask sleepers to leave. So homeless men are often snoring in the corner.
Atmosphere: 1
Food: 1
Service: 2
Kadra Ramsey
Kid-friendliness: Playplace is available
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: French Fries, Big Mac, Dr Pepper
Gary Schibler
How hard is it to have an ice cream machine that works? Several visits in the past three weeks shake or ice cream machine are not working.
Atmosphere: 1
Food: 1
Service: 1
Danyel Wagner
ETHAN the manager is extremely rude and does not care to please customers . This is the 3rd time you have been disrespectful. This is who you let run your store ? Pathetic .
Service: 1
nancy byrd
My sandwich had mold on it. I had already returned all my food because it was old and undercooked. Then I get fresh food and my sandwich has mold. I'm not driving back for the 3rd time. This place is nasty and they need better
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: French Fries, Big Mac, Chicken Mcnuggets
Kallan Salganik
New owners of this franchise don’t value their customers. I had a coupon that their system was saying was invalid even though it wasn’t. The manager said sorry there’s nothing I can do the new owners will take it out of my check if I discount anything.Take your business elsewhere, these are greedy business owners who don’t give a damn about you.
Atmosphere: 1
Food: 1
Service: 1
Mike Scorpio
Did you kno that the meat patties can b purchased a la cart!?! Now u do. Grab a loaf of keto buns and go. I believe it was ms tiffany that was very pleasant and helpful,
To get a breakfast sandwich this is probably the best McDonald's in Waco... the food is always hot, the service is always with a smile, and the wait time is minimal!I didn't rank the atmosphere because I've never been inside this particular McDonald's the drive-thru is just right.
Food: 5
Service: 5
Recommended dishes: Sausage Mcmuffin, Mcmuffin
Ted Penner
It is very convenient to have them wastebasket by the drive-thru but since, the restaurant has changed ownership, they never get
Atmosphere: 1
Food: 4
Service: 3
Rene Rodriguez
Very kind and smiling faces, service was extremely quick and pleasant as I'm a truck driver so I was in and out and back on the road in no
Atmosphere: 4
Food: 4
Service: 5
Recommended dishes: Mcmuffin
Togllenjoyer Wotblitz
Customer service was rude,we were in line for 20 minutes,we asked if we could order and this nerdy looking guy said uhh no.
Atmosphere: 1
Food: 1
Service: 1
Casie ya
We were in a bind and it was in the busy time... So I'm gonna cough it up to being busy. We had a mobile order. Super easy to use app! It took a bit longer than normal to have food brought out and the order was messed up and 1 drink was missing. The drink was brought to the carhop's attention and they said they would bring it right out. After about 5 minutes, I walked in and got the replacement myself. The manager was quick to fix the drink but I was just ready to leave and not have the rest of the order corrected. Lesson learned... At this location on New Road in Waco... Either go in to check your order right away or play the odds.
29 minutes 2 get 2 mcchicken
Atmosphere: 3
Food: 5
Service: 1
Was actually fast service, cooked decent, and restaurant was
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Mcdouble, Mccafé Caramel Iced Coffee
They never have all their mechanics
Atmosphere: 1
Food: 1
Service: 1
Hands down the second worst McDonalds in American. First is in Columbus Indiana where on 2nd street they DO NOT change their oil for the fyer. Here tho, an order of nuggets and fries will get you the same brown oily mess. Ask for fresh and the manager takes them back only to return with the same nuggets from before. Didn't notice until getting to work. Just assumed they fixed the issue and gave me fresh food. Went back the next day. Different manager understood and kindly teplaced the order. Unfortunately, the nuggets were freh but the oil was NOT. Fries were basically liquid (undercooked and leaking puddles of old grease). And to top it off, Ive tried for the last 3 days to get a milkshake. 5 times. Different times of day. And each time, Im told the machine is down. The 3 easiest thing to make on the menu and they utterly fail. And that's not accounting for the fact that they dont ask sleepers to leave. So homeless men are often snoring in the corner.
Atmosphere: 1
Food: 1
Service: 2
Kid-friendliness: Playplace is available
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: French Fries, Big Mac, Dr Pepper
How hard is it to have an ice cream machine that works? Several visits in the past three weeks shake or ice cream machine are not working.
Atmosphere: 1
Food: 1
Service: 1
ETHAN the manager is extremely rude and does not care to please customers . This is the 3rd time you have been disrespectful. This is who you let run your store ? Pathetic .
Service: 1
My sandwich had mold on it. I had already returned all my food because it was old and undercooked. Then I get fresh food and my sandwich has mold. I'm not driving back for the 3rd time. This place is nasty and they need better
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: French Fries, Big Mac, Chicken Mcnuggets
New owners of this franchise don’t value their customers. I had a coupon that their system was saying was invalid even though it wasn’t. The manager said sorry there’s nothing I can do the new owners will take it out of my check if I discount anything.Take your business elsewhere, these are greedy business owners who don’t give a damn about you.
Atmosphere: 1
Food: 1
Service: 1
Did you kno that the meat patties can b purchased a la cart!?! Now u do. Grab a loaf of keto buns and go. I believe it was ms tiffany that was very pleasant and helpful,
Atmosphere: 4
Food: 5
Service: 5
Restaurantji Recommends
To get a breakfast sandwich this is probably the best McDonald's in Waco... the food is always hot, the service is always with a smile, and the wait time is minimal!I didn't rank the atmosphere because I've never been inside this particular McDonald's the drive-thru is just right.
Food: 5
Service: 5
Recommended dishes: Sausage Mcmuffin, Mcmuffin
It is very convenient to have them wastebasket by the drive-thru but since, the restaurant has changed ownership, they never get
Atmosphere: 1
Food: 4
Service: 3
Very kind and smiling faces, service was extremely quick and pleasant as I'm a truck driver so I was in and out and back on the road in no
Atmosphere: 4
Food: 4
Service: 5
Recommended dishes: Mcmuffin
Customer service was rude,we were in line for 20 minutes,we asked if we could order and this nerdy looking guy said uhh no.
Atmosphere: 1
Food: 1
Service: 1
We were in a bind and it was in the busy time... So I'm gonna cough it up to being busy. We had a mobile order. Super easy to use app! It took a bit longer than normal to have food brought out and the order was messed up and 1 drink was missing. The drink was brought to the carhop's attention and they said they would bring it right out. After about 5 minutes, I walked in and got the replacement myself. The manager was quick to fix the drink but I was just ready to leave and not have the rest of the order corrected. Lesson learned... At this location on New Road in Waco... Either go in to check your order right away or play the odds.
Food: 3
Service: 3
Recommended dishes: French Fries