The no contact rule is seriously enforced here. 100% of the times I've been here no cups are handed out. We literally have to stand out front waiting FOREVER for someone to approach you. Also added bonus if you want tea you have to wait yet again to be poured a cup of tea. I'd suggest there be cups readily accessible to guests soon after they order on the kiosk. This saves BOTH parties time and energy. I noticed NO call out for orders so each bag placed out front is basically anonymous. What is going on with today's customer service?
Atmosphere: 2
Food: 4
Service: 1
sarah Slovacek
Been in the drive through for 40 mins now and counting….we ain’t moving. I ordered ahead too. :’(
Kristopher Priest
Everything we ordered was wrong. Mexican pizza was made with corn tostada shells instead of flour. I paid extra to have sour cream, potatoes, and extra cheese added to my burrito. It didn't even have the cheese it's supposed to come with. Chicken quesadilla just had chicken and sauce. No cheese. Unfortunately, we did not realize this until we were well down the road.Will not be going back. Do not recommend!!
Atmosphere: 3
Food: 1
Service: 2
Jungian Origami
Ordered through the Taco Bell app twice, both times things were wrong. Second time every item was wrong, including items that were customized due to dietary needs. Everything was marked to remove sour cream as well, yet every item was slathered in it. This is patheticVegetarian options: Do not trust them to customize your order correctly to make it vegetarian
Atmosphere: 3
Food: 2
Service: 1
Lindsay
This has to be the worst Taco Bell around here. Waited in line for over 20 minutes with just 3 cars in front of me. Get up to the window and receive my food. Noticed my drink was missing, and I said I had a drink with my order. The girl flat out said, "No, you didn't." So I looked at my receipt because maybe I was mistaken, but nope I got a build your own box for $5. What a horrible place, and also to top it all off I only got 1 of the new sauces you have to pay 20 cents for.
Service: 1
Alyssa Vasquez
Worst Taco Bell EVER.Please send corporate or a regional manager to review all the sketchy things going on here.See about getting a New GM this place has the worst management.. Fabiola should be replaced. Rudest management I’ve ever met.
Atmosphere: 1
Food: 1
Service: 1
Raphael Aguallo
Took 1hr to get my combo
Atmosphere: 1
Food: 1
Service: 1
Weldon Grisham
Slowest Taco Bell in the entire state. Sat in the drive thru for almost an hour, 45 minutes, NOT KIDDING waiting for a mobile order!!!
Atmosphere: 1
Food: 1
Service: 1
Laura-Lee Booth
Full disclosure, we've never dined in, always drive-through. This is a great Taco Bell! Food is always good and fresh, and the service is always fast and friendly. The ONLY reason I gave this a 4-star rating and not a 5 is because of its location. The parking lot and getting to the restaurant can be rough since the asphalt is not wrel-maintained, and there are a lot of big bumps and pot holes. The lighting outside the restaurant is pretty dim, too. Those are probably not their responsibility due to the fact they're located in the parking lot of a run-down strip center, but it does affect overall dining-in/out experience. Again, food and service--great!!Parking: Actually mentioned these issues in the main part of my review. It's the only negative thing about this location.
Atmosphere: 3
Food: 5
Service: 5
Recommended dishes: Crispy or Soft Tacos, Mexican Pizza
Mark Macy
This location is like they are all on drugs. They are like zombies. Nobody cares.I stood there for 3 or 4 minutes waiting for someone to pretend that I was there. No customers were in the place and no line at the drive thru. There two people that were acting like they were doing something. It’s like who ever took the order was the loser.I finally threw up my hands and said I’m done with you guys. You can’t even take my order.
WORST CUSTOMER SERVICE this lady asked my name I guess to check the computer to make sure I wasn’t lying BUT I SHOWED HER RECEIPT I heard her in Spanish saying I didn’t want the avacdo ranch on my chalupa BUT I NEVER ORDERED IT she asked for my name like that even mattered . I don’t know what the point of asking for my name was . I showed you my receipt . Then she gives it to me and doesn’t say ANYTHING. I was expecting a “sorry for that but here it is “ NOTHING what ever happened to the good customer service. This is the 3rd time I’ve ever encountered rude workers here . RIDICULOUS . This place has gone down hillKid-friendliness: Not at all
Atmosphere: 1
Food: 3
Service: 1
Recommended dishes: Taco
Alnetia Lockhart
The teenagers employee just play, riding the clock!!! Overcharged me and mess up my order... I'm glad they have another location in waxahachie I'm going to keep going
Atmosphere: 1
Food: 3
Service: 1
Nikki Basham
We had 2 separate orders online. Three people one one order, four on the other. We picked up in the drive thru. Five of us got a box and out of that, four of us were missing the side item we ordered. I heard bad things when this Taco Bell opened so we waited a few weeks to try it. I'll keep going to the Taco Bell in town or to Red Oak. We don't eat out often, so not a huge loss.
Food: 5
Service: 1
Michael Braxton
The steak breakfast crunchwrap and mini Cinnabons is my favorite fast food breakfast !!!
Atmosphere: 4
Food: 5
Service: 5
Terry Oliver
I wouldn't exactly call this particular TacoBell fast food. 15 min waiting in the drive-through to move forward 2 car spaces is all I could take. Just drove off. Whoever manages this TacoBell should just go work at Wallmart as a self checkout security monitor. They are not doing TacoBell any favors hiring lazy degenerates.
The no contact rule is seriously enforced here. 100% of the times I've been here no cups are handed out. We literally have to stand out front waiting FOREVER for someone to approach you. Also added bonus if you want tea you have to wait yet again to be poured a cup of tea. I'd suggest there be cups readily accessible to guests soon after they order on the kiosk. This saves BOTH parties time and energy. I noticed NO call out for orders so each bag placed out front is basically anonymous. What is going on with today's customer service?
Atmosphere: 2
Food: 4
Service: 1
Been in the drive through for 40 mins now and counting….we ain’t moving. I ordered ahead too. :’(
Everything we ordered was wrong. Mexican pizza was made with corn tostada shells instead of flour. I paid extra to have sour cream, potatoes, and extra cheese added to my burrito. It didn't even have the cheese it's supposed to come with. Chicken quesadilla just had chicken and sauce. No cheese. Unfortunately, we did not realize this until we were well down the road.Will not be going back. Do not recommend!!
Atmosphere: 3
Food: 1
Service: 2
Ordered through the Taco Bell app twice, both times things were wrong. Second time every item was wrong, including items that were customized due to dietary needs. Everything was marked to remove sour cream as well, yet every item was slathered in it. This is patheticVegetarian options: Do not trust them to customize your order correctly to make it vegetarian
Atmosphere: 3
Food: 2
Service: 1
This has to be the worst Taco Bell around here. Waited in line for over 20 minutes with just 3 cars in front of me. Get up to the window and receive my food. Noticed my drink was missing, and I said I had a drink with my order. The girl flat out said, "No, you didn't." So I looked at my receipt because maybe I was mistaken, but nope I got a build your own box for $5. What a horrible place, and also to top it all off I only got 1 of the new sauces you have to pay 20 cents for.
Service: 1
Worst Taco Bell EVER.Please send corporate or a regional manager to review all the sketchy things going on here.See about getting a New GM this place has the worst management.. Fabiola should be replaced. Rudest management I’ve ever met.
Atmosphere: 1
Food: 1
Service: 1
Took 1hr to get my combo
Atmosphere: 1
Food: 1
Service: 1
Slowest Taco Bell in the entire state. Sat in the drive thru for almost an hour, 45 minutes, NOT KIDDING waiting for a mobile order!!!
Atmosphere: 1
Food: 1
Service: 1
Full disclosure, we've never dined in, always drive-through. This is a great Taco Bell! Food is always good and fresh, and the service is always fast and friendly. The ONLY reason I gave this a 4-star rating and not a 5 is because of its location. The parking lot and getting to the restaurant can be rough since the asphalt is not wrel-maintained, and there are a lot of big bumps and pot holes. The lighting outside the restaurant is pretty dim, too. Those are probably not their responsibility due to the fact they're located in the parking lot of a run-down strip center, but it does affect overall dining-in/out experience. Again, food and service--great!!Parking: Actually mentioned these issues in the main part of my review. It's the only negative thing about this location.
Atmosphere: 3
Food: 5
Service: 5
Recommended dishes: Crispy or Soft Tacos, Mexican Pizza
This location is like they are all on drugs. They are like zombies. Nobody cares.I stood there for 3 or 4 minutes waiting for someone to pretend that I was there. No customers were in the place and no line at the drive thru. There two people that were acting like they were doing something. It’s like who ever took the order was the loser.I finally threw up my hands and said I’m done with you guys. You can’t even take my order.
Service: 1
Restaurantji Recommends
WORST CUSTOMER SERVICE this lady asked my name I guess to check the computer to make sure I wasn’t lying BUT I SHOWED HER RECEIPT I heard her in Spanish saying I didn’t want the avacdo ranch on my chalupa BUT I NEVER ORDERED IT she asked for my name like that even mattered . I don’t know what the point of asking for my name was . I showed you my receipt . Then she gives it to me and doesn’t say ANYTHING. I was expecting a “sorry for that but here it is “ NOTHING what ever happened to the good customer service. This is the 3rd time I’ve ever encountered rude workers here . RIDICULOUS . This place has gone down hillKid-friendliness: Not at all
Atmosphere: 1
Food: 3
Service: 1
Recommended dishes: Taco
The teenagers employee just play, riding the clock!!! Overcharged me and mess up my order... I'm glad they have another location in waxahachie I'm going to keep going
Atmosphere: 1
Food: 3
Service: 1
We had 2 separate orders online. Three people one one order, four on the other. We picked up in the drive thru. Five of us got a box and out of that, four of us were missing the side item we ordered. I heard bad things when this Taco Bell opened so we waited a few weeks to try it. I'll keep going to the Taco Bell in town or to Red Oak. We don't eat out often, so not a huge loss.
Food: 5
Service: 1
The steak breakfast crunchwrap and mini Cinnabons is my favorite fast food breakfast !!!
Atmosphere: 4
Food: 5
Service: 5
I wouldn't exactly call this particular TacoBell fast food. 15 min waiting in the drive-through to move forward 2 car spaces is all I could take. Just drove off. Whoever manages this TacoBell should just go work at Wallmart as a self checkout security monitor. They are not doing TacoBell any favors hiring lazy degenerates.
Service: 1