2nd consecutive order in a row where last time I preordered the churro cake for cinco de mayo party day prior to pick up and when I arrived was sold out & had to wait for days to get my credit back to my Amex. Now this preorder one of the 4 cookies (Pink Velvet) ordered for Mother's Day is sold out and told again a rush came in and they can't fulfill the same order. What's worse is they send same teenager to be the bearer of bad news rather than mgr or shift leader. Here's a simple idea, flag the preorders to honor and fulfill these orders with a sticky note to avoid repeat disappointment to loyal customers and others. This is poor customer service at its worst to have something order and depend to have it ready then only to have it sold out from underneath you due to rush. This defeats the purpose of a preorder system so save that money and just turn off only allowing in person orders since those obviously take precedent at this location as I never have this issue at other locations. I plan to escalate at corporate franchise dept this time for a free cookie doesn't justify being charged anything for an inaccurate order promised is inexcusable and would have asked for a full refund if not Mother's Day order yet expect mgr J Walter's should contact me and refund the entire order to attempt at least to re-earn my faith in this Wylie location!
Maria R.
Good cookies , fresh and warm I would like more variety each week. I like the mini option.
Dominick Schlueter
Love!!
Atmosphere: 5
Food: 5
Service: 5
Alison Riggins
Delivery was perfect - followed instructions and was on time. Cookies came as expected and tasted great!
Atmosphere: 5
Food: 5
Service: 5
Violett Esquivel
Fast, friendly and delicious ?
Atmosphere: 4
Food: 4
Service: 4
Alexandra Rodriguez
Love the milk chocolate chip!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Milk Chocolate Chip
Tanja Smith
OMG ? best cookies ever!!!!!!
Chad Boehm
Always welcoming and the cookies always taste delicious! ??Kid-friendliness: Even have mini cookies for the kids!
You got one job to do it right, serve fresh and warm cookies. Ordered chocolate pistachio cookie (which isnt a chilled type cookie). I asked if they could warm it up. Their reply was as cold as their cookie "warm it up at home" fr?
Atmosphere: 1
Food: 2
Service: 2
Brian Schupp
Cookies we as described and good. Delivery was on time!
Atmosphere: 5
Food: 5
Service: 5
Kerri Parker
I usually stop by every week and experience excellent service. This week was awful. Strawberry cake cookie without the white chocolate shavings and they did not ice the entire cookie. I called to report the issue and I was brushed off. I’ll find a new sweet spot. DONE!
Atmosphere: 1
Food: 1
Service: 1
Tyler Sullivan
Crumbl is one of my favorite cookie places.Parking: There was so many parking spots and it was easy to park and receive my cookies.
2nd consecutive order in a row where last time I preordered the churro cake for cinco de mayo party day prior to pick up and when I arrived was sold out & had to wait for days to get my credit back to my Amex. Now this preorder one of the 4 cookies (Pink Velvet) ordered for Mother's Day is sold out and told again a rush came in and they can't fulfill the same order. What's worse is they send same teenager to be the bearer of bad news rather than mgr or shift leader. Here's a simple idea, flag the preorders to honor and fulfill these orders with a sticky note to avoid repeat disappointment to loyal customers and others. This is poor customer service at its worst to have something order and depend to have it ready then only to have it sold out from underneath you due to rush. This defeats the purpose of a preorder system so save that money and just turn off only allowing in person orders since those obviously take precedent at this location as I never have this issue at other locations. I plan to escalate at corporate franchise dept this time for a free cookie doesn't justify being charged anything for an inaccurate order promised is inexcusable and would have asked for a full refund if not Mother's Day order yet expect mgr J Walter's should contact me and refund the entire order to attempt at least to re-earn my faith in this Wylie location!
Good cookies , fresh and warm I would like more variety each week. I like the mini option.
Love!!
Atmosphere: 5
Food: 5
Service: 5
Delivery was perfect - followed instructions and was on time. Cookies came as expected and tasted great!
Atmosphere: 5
Food: 5
Service: 5
Fast, friendly and delicious ?
Atmosphere: 4
Food: 4
Service: 4
Love the milk chocolate chip!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Milk Chocolate Chip
OMG ? best cookies ever!!!!!!
Always welcoming and the cookies always taste delicious! ??Kid-friendliness: Even have mini cookies for the kids!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Milk Chocolate Chip
I love Crumble Cookies ❤️
Atmosphere: 5
Food: 5
Service: 5
Wow great
Atmosphere: 4
Food: 4
Service: 4
Recommended dishes: Milk Chocolate Chip
Restaurantji Recommends
You got one job to do it right, serve fresh and warm cookies. Ordered chocolate pistachio cookie (which isnt a chilled type cookie). I asked if they could warm it up. Their reply was as cold as their cookie "warm it up at home" fr?
Atmosphere: 1
Food: 2
Service: 2
Cookies we as described and good. Delivery was on time!
Atmosphere: 5
Food: 5
Service: 5
I usually stop by every week and experience excellent service. This week was awful. Strawberry cake cookie without the white chocolate shavings and they did not ice the entire cookie. I called to report the issue and I was brushed off. I’ll find a new sweet spot. DONE!
Atmosphere: 1
Food: 1
Service: 1
Crumbl is one of my favorite cookie places.Parking: There was so many parking spots and it was easy to park and receive my cookies.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Milk Chocolate Chip
Love this place!
Atmosphere: 5
Food: 5
Service: 5