I’m tired of walking into restaurant establishments and watching the employees ignore the customers that are in their store to order because they are to focused on filling online orders. If you are going to do an online type business have the basic IQ points to understand that customers that walk in to order need to be helped as well and not ignored. Either hire more people to cover both business models or do online only! Stop treating the people who walk into your store like they don’t matter! Visited the Bountiful store tonight and watched 3 employees focus on filling online orders while 9 people waiting to order watched them. Good bye Baskin Robins!
Ode
Cozy little spot with great staff.
Allison Jones
I am not sure who is designing their cakes but they are horrible. The cake looked like a marshmallow. I told them to decorate the cake in colors for my 15 year old daughter and there was no color. We put it in the freezer and went to dinner and when we got back the whole structure fell apart. In the past 20 years of ordering cakes from them I have never had this happen, I think they have kids with no experience decorating their cakes.
Ivan Hooley
I went in your Bountiful location today. It's a tradition for our family to go there. Today you let a large dog come in with a customer. It ran over to our table and was wagging its tail and sticks its nose in our laps. When I complained about it loudly I received zero support from your staff. The people then glared at us while we were trying to be enjoying our traditional cone I thought it was ridiculous and voiced my opinion to the family that brought their dog and asked your staff " why do you allow dogs in here "Completely grossed me out wagging its tail around my ice cream coneI will take my family elsewhere and unless you like strange dogs bothering you while you eatI suggest everyone else do the same
Sither Dolma
When I ordered my daughters birthday cake, I was expecting it to look somewhat like the style I choose from the website. But what I got looked so sloppy, I was so disappointed!
justin romine
Wonderful service and smells.
SLynn
Due to personal reasons, I haven't been to Baskin Robbins since I was a little girl. I'm 50! I was extremely disappointed. Did not get what I asked for, no utensils and NO CONE!! I know businesses are struggling, we all are. That's no reason for poor service. Not even a napkin. Don't want to be a Karen but this happens everywhere nowadays and I'm tired of it!!
Aiden Burnside
The girl had such a struggle getting the rocky road out of the tub, but she powered through and the ice cream was good for the price. BR is a good chain to go if you want good flavor variety.
scott brown
Great ice cream fun place and friendly staff
Stephanie Garza
Vince was super nice acknowledged us from the get go, the other staff (5) didn’t want to help us and the young man in front of us. I’m not saying it’s because we are naturally toned but it was not a great feeling. So I waited for Vince.
I’m tired of walking into restaurant establishments and watching the employees ignore the customers that are in their store to order because they are to focused on filling online orders. If you are going to do an online type business have the basic IQ points to understand that customers that walk in to order need to be helped as well and not ignored. Either hire more people to cover both business models or do online only! Stop treating the people who walk into your store like they don’t matter! Visited the Bountiful store tonight and watched 3 employees focus on filling online orders while 9 people waiting to order watched them. Good bye Baskin Robins!
Cozy little spot with great staff.
I am not sure who is designing their cakes but they are horrible. The cake looked like a marshmallow. I told them to decorate the cake in colors for my 15 year old daughter and there was no color. We put it in the freezer and went to dinner and when we got back the whole structure fell apart. In the past 20 years of ordering cakes from them I have never had this happen, I think they have kids with no experience decorating their cakes.
I went in your Bountiful location today. It's a tradition for our family to go there. Today you let a large dog come in with a customer. It ran over to our table and was wagging its tail and sticks its nose in our laps. When I complained about it loudly I received zero support from your staff. The people then glared at us while we were trying to be enjoying our traditional cone I thought it was ridiculous and voiced my opinion to the family that brought their dog and asked your staff " why do you allow dogs in here "Completely grossed me out wagging its tail around my ice cream coneI will take my family elsewhere and unless you like strange dogs bothering you while you eatI suggest everyone else do the same
When I ordered my daughters birthday cake, I was expecting it to look somewhat like the style I choose from the website. But what I got looked so sloppy, I was so disappointed!
Wonderful service and smells.
Due to personal reasons, I haven't been to Baskin Robbins since I was a little girl. I'm 50! I was extremely disappointed. Did not get what I asked for, no utensils and NO CONE!! I know businesses are struggling, we all are. That's no reason for poor service. Not even a napkin. Don't want to be a Karen but this happens everywhere nowadays and I'm tired of it!!
The girl had such a struggle getting the rocky road out of the tub, but she powered through and the ice cream was good for the price. BR is a good chain to go if you want good flavor variety.
Great ice cream fun place and friendly staff
Vince was super nice acknowledged us from the get go, the other staff (5) didn’t want to help us and the young man in front of us. I’m not saying it’s because we are naturally toned but it was not a great feeling. So I waited for Vince.
Restaurantji Recommends
Very friendly and fast service. Love the ice cream. I got the mangonada and it is really good. Also the made a chocolate blast for me and I love it.
Great service making a cake for my sons birthday. I will be back in the future.
Icecream portions are a JOKE!!! 3 scoop sundae was smaller than 1 scoop. Biggest rip off!!!
Very lovey place I love this store very much
Love the new ice cream flavours! I got ube and it was really good! definitely recommend!