One of the best locations! Chloe is really nice, is always so friendly and one of the first to greet us. The inside, and outside, is always super clean too. Definitely will be back.
Atmosphere: 5
Food: 5
Service: 5
Mike Gehring
Cold stone ABSOLUTELY SUX with DoorDash. They NEVER get the order correct…..
Jennifer Holmes
The service at this location has not been the greatest lately. Some employees are rude and they don't seem to care. When I arrived tonight there were two employees standing at the cash register chatting, not even acknowledging we where there. Other employees working on takeout orders. We stood there for sometime before one of the girls chatting at the cash register finally came over to help.I ordered a "love it" banana carmel crunch. I asked to have pecans instead of almonds. What I got was a a "like it" in a "love it" bowl. No banana! Peanut butter sauce instead of Carmel!! They put in peanut butter cups and pecans. The only thing right about my order was pecans!!! What the heck happened there.I chose Cold Stone for my birthday treat tonight. Lucky me! I got home to eat my ice cream to find this disgusting concoction.Horrible service and ice cream.I threw it out!
Atmosphere: 3
Food: 1
Service: 1
Izzy T
Cupcakes are overpriced and don't look like the website. Two of the cupcakes here were supposed to have pink frosting just as the website advertised. That wasn't the case with the ones that were given to me. Cupcakes are also supposed to have a layer of cake. There was barely any cake in them. Mostly ice cream. I am glad my kids didn't like them because I will not get more. No one at the store seems to care.
Atmosphere: 1
Food: 1
Service: 1
Aprilcot Bluebird
I support the legalization of marijuana, but even if it were legal, it’s not okay in the workplace, plus you need to be 21….In response to the reply- it certainly smelled like it happened in the workplace tonight.
Atmosphere: 4
Food: 5
Service: 4
Recommended dishes: Coffee Lovers Only
Keola Darling
We love Cold Stone! We go embarrassingly a lot ?
H.P.
Started as a not so great experience, but ended as a more than amazing thanks to manager Aleesha who turned my opinion and experience around with superior listening, empathy and customer service skill. Thank you Aleesha! You’re the best! ??
Melissa Marquez
Rating 5 stars because of Aliya! She was working a Friday night BY HERSELF and was amazing. Great customer service while dealing with so many customers!
Kenna B.
Only reason I gave 1 stars is because the ice cream itself.Rude and forgetful employees. If you order something through even THEIR website, you'll be missing something. They won't even call you to let you know if they're out of whatever you ordered or to clearify any notes left by customer if they have questions. Just put a sticky note in the bag and not even refund it. Then when you call to let them know and to get a refund but they offer to put your name down for next time. This would be fine, except for the fact that they don't put your name down. Then include rude sticky notes.Not enough time to type the whole story but heres some of it.Blue sticky note (picture) is from 2 orders ago. I had a note about a missing bone and that they had put my name on a list. "Please call in to order dog bones. They are not listed on our Doordash menu. Thank you". I order through their app/website because of the rewards program..not doordash unless there's a promo going. Which is almost never.Yellow sticky note (picture) is from this last order. They clearly think I'm trying to get free things when I was willing to pay for it or already had paid for it! I had put a note on this specific one asking to upgrade if possible as there were no options. Along with a note stating a previous order was missing the dog bone (Its always missing yet always charged for. But usually sent with next order). They didn't even bother to call me to ask about it because per their sticky note and lack of any of the items, they obviously didnt understand and jumped to assumptions. "You didn't pay for a dog bone or dipped bowl but nice try :) have a great day".I did call the store and they had no resolution or let alone someone who was an actual manager. Just someone claiming to be one, when they were clearly a shift lead, not a manager. I had to specifically ask for a managers number and name after their lack of answers which a manager would have been able to give. I will be calling.
Kenna B.
Only reason I gave 1 stars is because the ice cream itself.Rude and forgetful employees. If you order something through even THEIR website, you'll be missing something. They won't even call you to let you know if they're out of whatever you ordered or to clearify any notes left by customer if they have questions. Just put a sticky note in the bag and not even refund it. Then when you call to let them know and to get a refund but they offer to put your name down for next time. This would be fine, except for the fact that they don't put your name down. Then include rude sticky notes.Not enough time to type the whole story but heres some of it."Please call in to order dog bones. They are not listed on our Doordash menu. Thank you" is a sticky note from 2 orders ago. I had a note about a missing bone and that they had put my name on a list. I order through their app/website because of the rewards program..not doordash unless there's a promo going. Which is almost never."You didn't pay for a dog bone or dipped bowl but nice try :) have a great day" is a sticky note from this last order. They clearly think I'm trying to get free things when I was willing to pay for it or already had paid for it! I had put a note on this specific one asking to upgrade if possible as there were no options. Along with a note stating a previous order was missing the dog bone (Its always missing yet always charged for. But usually sent with next order). They didn't even bother to call me to ask about it because per their sticky note and lack of any of the items, they obviously didnt understand and jumped to assumptions. I did call the store and they had no resolution or let alone someone who was an actual manager. Just someone claiming to be one, when they were clearly a shift lead, not a manager. I had to specifically ask for a managers number and name after their lack of answers which a manager would have been able to give. I will be calling.
Consistently the best ice cream.Lots of topping options too.They are unbeatable
kaye adamson
As far as the ice cream goes it was pretty good. My first time ever visiting there. The only thing that I really disliked, was the fact that that place was so packed with people that it was ridiculous. A super tiny hole in the wall with a bazillion people. I think the owner of this store really needs to think of a different location, that offer seating and a bit larger of an establishment. I really don't think I will go there again. But the ice cream was decent.
Vance Wennerstrom
Amazing ice cream varieties, mix ins and great service!
Winter Redd
Pros: We love their Signature Combinations, like the Cookie Minster and the Mud Pie Mojo. They are good to swap out base ice creams in those also (I prefer chocolate ice cream instead of coffee ice cream in the Mud Pie Mojo). And currently, they'll give you samples of ice cream if you want to check out a flavor or two.Cons: Keep in mind that it takes some physical work to make these ice creams, so it does take some time and you may find yourself standing in line for a bit. Also, there's not really much seating inside or out, so just plan on taking it to go and enjoying it somewhere else.They also sell Rocky Mountain Chocolates there, so you can also grab a quick treat or gift there.
Jessica Thomson
Delicious ice cream, no doubt. Bad location. It's not easy to turn left into the shopping center. The store is facing North West, so it gets the afternoon sun on the outdoor tables. I took my four kids ages 7, 5, 3, and 1. There was a single table indoors which seats three people. No high chair. We had to eat in the trunk of my van. Memorable, yes. Repeatable, no.
One of the best locations! Chloe is really nice, is always so friendly and one of the first to greet us. The inside, and outside, is always super clean too. Definitely will be back.
Atmosphere: 5
Food: 5
Service: 5
Cold stone ABSOLUTELY SUX with DoorDash. They NEVER get the order correct…..
The service at this location has not been the greatest lately. Some employees are rude and they don't seem to care. When I arrived tonight there were two employees standing at the cash register chatting, not even acknowledging we where there. Other employees working on takeout orders. We stood there for sometime before one of the girls chatting at the cash register finally came over to help.I ordered a "love it" banana carmel crunch. I asked to have pecans instead of almonds. What I got was a a "like it" in a "love it" bowl. No banana! Peanut butter sauce instead of Carmel!! They put in peanut butter cups and pecans. The only thing right about my order was pecans!!! What the heck happened there.I chose Cold Stone for my birthday treat tonight. Lucky me! I got home to eat my ice cream to find this disgusting concoction.Horrible service and ice cream.I threw it out!
Atmosphere: 3
Food: 1
Service: 1
Cupcakes are overpriced and don't look like the website. Two of the cupcakes here were supposed to have pink frosting just as the website advertised. That wasn't the case with the ones that were given to me. Cupcakes are also supposed to have a layer of cake. There was barely any cake in them. Mostly ice cream. I am glad my kids didn't like them because I will not get more. No one at the store seems to care.
Atmosphere: 1
Food: 1
Service: 1
I support the legalization of marijuana, but even if it were legal, it’s not okay in the workplace, plus you need to be 21….In response to the reply- it certainly smelled like it happened in the workplace tonight.
Atmosphere: 4
Food: 5
Service: 4
Recommended dishes: Coffee Lovers Only
We love Cold Stone! We go embarrassingly a lot ?
Started as a not so great experience, but ended as a more than amazing thanks to manager Aleesha who turned my opinion and experience around with superior listening, empathy and customer service skill. Thank you Aleesha! You’re the best! ??
Rating 5 stars because of Aliya! She was working a Friday night BY HERSELF and was amazing. Great customer service while dealing with so many customers!
Only reason I gave 1 stars is because the ice cream itself.Rude and forgetful employees. If you order something through even THEIR website, you'll be missing something. They won't even call you to let you know if they're out of whatever you ordered or to clearify any notes left by customer if they have questions. Just put a sticky note in the bag and not even refund it. Then when you call to let them know and to get a refund but they offer to put your name down for next time. This would be fine, except for the fact that they don't put your name down. Then include rude sticky notes.Not enough time to type the whole story but heres some of it.Blue sticky note (picture) is from 2 orders ago. I had a note about a missing bone and that they had put my name on a list. "Please call in to order dog bones. They are not listed on our Doordash menu. Thank you". I order through their app/website because of the rewards program..not doordash unless there's a promo going. Which is almost never.Yellow sticky note (picture) is from this last order. They clearly think I'm trying to get free things when I was willing to pay for it or already had paid for it! I had put a note on this specific one asking to upgrade if possible as there were no options. Along with a note stating a previous order was missing the dog bone (Its always missing yet always charged for. But usually sent with next order). They didn't even bother to call me to ask about it because per their sticky note and lack of any of the items, they obviously didnt understand and jumped to assumptions. "You didn't pay for a dog bone or dipped bowl but nice try :) have a great day".I did call the store and they had no resolution or let alone someone who was an actual manager. Just someone claiming to be one, when they were clearly a shift lead, not a manager. I had to specifically ask for a managers number and name after their lack of answers which a manager would have been able to give. I will be calling.
Only reason I gave 1 stars is because the ice cream itself.Rude and forgetful employees. If you order something through even THEIR website, you'll be missing something. They won't even call you to let you know if they're out of whatever you ordered or to clearify any notes left by customer if they have questions. Just put a sticky note in the bag and not even refund it. Then when you call to let them know and to get a refund but they offer to put your name down for next time. This would be fine, except for the fact that they don't put your name down. Then include rude sticky notes.Not enough time to type the whole story but heres some of it."Please call in to order dog bones. They are not listed on our Doordash menu. Thank you" is a sticky note from 2 orders ago. I had a note about a missing bone and that they had put my name on a list. I order through their app/website because of the rewards program..not doordash unless there's a promo going. Which is almost never."You didn't pay for a dog bone or dipped bowl but nice try :) have a great day" is a sticky note from this last order. They clearly think I'm trying to get free things when I was willing to pay for it or already had paid for it! I had put a note on this specific one asking to upgrade if possible as there were no options. Along with a note stating a previous order was missing the dog bone (Its always missing yet always charged for. But usually sent with next order). They didn't even bother to call me to ask about it because per their sticky note and lack of any of the items, they obviously didnt understand and jumped to assumptions. I did call the store and they had no resolution or let alone someone who was an actual manager. Just someone claiming to be one, when they were clearly a shift lead, not a manager. I had to specifically ask for a managers number and name after their lack of answers which a manager would have been able to give. I will be calling.
Restaurantji Recommends
Consistently the best ice cream.Lots of topping options too.They are unbeatable
As far as the ice cream goes it was pretty good. My first time ever visiting there. The only thing that I really disliked, was the fact that that place was so packed with people that it was ridiculous. A super tiny hole in the wall with a bazillion people. I think the owner of this store really needs to think of a different location, that offer seating and a bit larger of an establishment. I really don't think I will go there again. But the ice cream was decent.
Amazing ice cream varieties, mix ins and great service!
Pros: We love their Signature Combinations, like the Cookie Minster and the Mud Pie Mojo. They are good to swap out base ice creams in those also (I prefer chocolate ice cream instead of coffee ice cream in the Mud Pie Mojo). And currently, they'll give you samples of ice cream if you want to check out a flavor or two.Cons: Keep in mind that it takes some physical work to make these ice creams, so it does take some time and you may find yourself standing in line for a bit. Also, there's not really much seating inside or out, so just plan on taking it to go and enjoying it somewhere else.They also sell Rocky Mountain Chocolates there, so you can also grab a quick treat or gift there.
Delicious ice cream, no doubt. Bad location. It's not easy to turn left into the shopping center. The store is facing North West, so it gets the afternoon sun on the outdoor tables. I took my four kids ages 7, 5, 3, and 1. There was a single table indoors which seats three people. No high chair. We had to eat in the trunk of my van. Memorable, yes. Repeatable, no.