I ordered a pizza with left and right sides different. I got one pizza with all left side ingredients. I called and the person who answered said I could bring it back with the receipt. He went on to say well I don’t know what you want me to do, because there is nothing I can do. I would never waste my money there again!
Food: 1
Service: 1
James Roberts
I used to work here and I absolutely love the pizza, always will.But it's just gone very downhill in service as of late. Very slow workers and a general unawareness of orders and customers.I had to wait 40 minutes for 1 pizza when there was no line.I love this place and I believe it can do better. Heck I know it can do better cause it used to
I tried calling about 10 times and no one answered the phone. I finally am able to get over there in person, well before closing and they tell me they already packed everything up and won’t take my order. I have worked in food service and know that’s not how it is supposed to work. If you are open, you serve people. And if you have a phone, you pick it up.
Atmosphere: 1
Food: 1
Service: 1
Raven Powell
Bring back the s’mores pizza. No dessert pizzas available at this location.
Trey Salmon
Close
Atmosphere: 1
Service: 1
Aaron Orosz
Love this place. Great pizza. We usually get the gourmet chicken pizza. Mmmmm so good!
It's frustrating when you're told your order will be ready at a certain time, so then you show up to pick it up at that time, and then it's not ready.. Not only did I wait for almost 45 minutes, including 20 in my car. On top of that, the staff seemed unsure what they were preparing, I assumed that everything would have been listed in the ticket? I have the confirmation of what I ordered, why don't they? And it wasn't just one pizza, there were multiple items that I had to tell them I "still do not have".. after all that was done and I got home I realized I was still missing part of the order. I understand the place was run by teenagers, so you really can't expect much. I rarely write reviews, I'm hoping this helps others know what they can expect.If a manger or corporate sees this I'd appreciate a refund, I even tipped??
Food: 4
Service: 1
Nelly B Sog
I pick up pizza most every week, and I frequent this location. I am rarely ever greeted (and by that, I mean I'm ignored not even acknowledged even standing at the register for several minutes) at this location. I have walked in when there have been up to 5 employees out front, no one says anything or offers to find help momentarily. Just ignores. I have had issues with my plan ahead online ordering here being ready at the selected time. Who is the manager here? Even teenagers should be expected to have baseline customer service skills - like saying "hello", or "we'll be with you in one moment", etc. I would not hesitate to go to another location if it was on my way home from work. Let's work on friendly skills, smiles, and work ethic, PM! I know you can do it!
Michael Flanders
Papa Murphy's is another restaurant that will continually take online orders (including payment) even when they're unable to meet the timelines.I put in an order that should be done at 1:00. I arrived around 1:00. There's a line about 15 cars long, and over an hour wait to get my food. This isn't even a dinner rush.If they have too many orders... they should not take any more orders*Update* I got my food at 3:37. A bit over 2.5 hour wait for a call ahead order.
We ordered our pizza to be ready by 3: 00 on Halloween. When we showed up at 4:00 they were very busy which is expected. There is no reason anybody should ever have to wait 2 hours in line to get a pizza that's not even cooked. Tried calling multiple times to cancel my order and get a refund since I had already paid for the pizza but we could not get anybody to answer the phone. It's now 6:00 and we have still not gotten our pizza.
Service: 1
Brandon Brown
If you are going offer a pickup time online, then your order should not START being made when you get there. Super frustrating.
Food: 5
Service: 1
Jeff Foster
We ordered several pizzas. They were good. The drive up wait was longer than I wanted.
Atmosphere: 4
Food: 5
Service: 4
Kelsey Clegg
Ordered a pizza at 5:36 pm. Website said it would be ready by 6:06 pm. I felt bad because we didnt get here until 6:14pm but here I am 6:47 pm still waiting on the pizza I ordered over an hour ago.It sucks because I would love to go somewhere else that I can get my food but I already paid for it.Update 6:54 pm had to give back one of the pizzas due to it being incorrect.Final update. Got everything at 7pm. We ordered a calzone to try (we cant have any cheese) we ordered a “make your own” calzone and when it was handed to us we asked if it had cheese since our pizza wrongly had cheese on it. We were told that all calzones come with cheese. We just had to throw it away. I am completely done with Papa Murphys. They do not care about what you order or your time.
Atmosphere: 2
Food: 1
Service: 1
Shadow KingJames
Awful experience this last weekend, rude staff that was unhelpful. DO NOT GO TO THIS LOCATION. I went to the Highland location instead and the staff was friendly and helpful. I WILL NOT GO BACK.
I ordered a pizza with left and right sides different. I got one pizza with all left side ingredients. I called and the person who answered said I could bring it back with the receipt. He went on to say well I don’t know what you want me to do, because there is nothing I can do. I would never waste my money there again!
Food: 1
Service: 1
I used to work here and I absolutely love the pizza, always will.But it's just gone very downhill in service as of late. Very slow workers and a general unawareness of orders and customers.I had to wait 40 minutes for 1 pizza when there was no line.I love this place and I believe it can do better. Heck I know it can do better cause it used to
Atmosphere: 2
Food: 5
Service: 1
Recommended dishes: S'Mores Bake, Pepperoni Pizza Baking Required, Cinnamon Wheel, Xlny Giant Pepperoni & Ground Sausage - Special, Create Your Own, Fritos Outlaw
Much to improve
I tried calling about 10 times and no one answered the phone. I finally am able to get over there in person, well before closing and they tell me they already packed everything up and won’t take my order. I have worked in food service and know that’s not how it is supposed to work. If you are open, you serve people. And if you have a phone, you pick it up.
Atmosphere: 1
Food: 1
Service: 1
Bring back the s’mores pizza. No dessert pizzas available at this location.
Close
Atmosphere: 1
Service: 1
Love this place. Great pizza. We usually get the gourmet chicken pizza. Mmmmm so good!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chicken Garlic Pizza Baking Required
It's frustrating when you're told your order will be ready at a certain time, so then you show up to pick it up at that time, and then it's not ready.. Not only did I wait for almost 45 minutes, including 20 in my car. On top of that, the staff seemed unsure what they were preparing, I assumed that everything would have been listed in the ticket? I have the confirmation of what I ordered, why don't they? And it wasn't just one pizza, there were multiple items that I had to tell them I "still do not have".. after all that was done and I got home I realized I was still missing part of the order. I understand the place was run by teenagers, so you really can't expect much. I rarely write reviews, I'm hoping this helps others know what they can expect.If a manger or corporate sees this I'd appreciate a refund, I even tipped??
Food: 4
Service: 1
I pick up pizza most every week, and I frequent this location. I am rarely ever greeted (and by that, I mean I'm ignored not even acknowledged even standing at the register for several minutes) at this location. I have walked in when there have been up to 5 employees out front, no one says anything or offers to find help momentarily. Just ignores. I have had issues with my plan ahead online ordering here being ready at the selected time. Who is the manager here? Even teenagers should be expected to have baseline customer service skills - like saying "hello", or "we'll be with you in one moment", etc. I would not hesitate to go to another location if it was on my way home from work. Let's work on friendly skills, smiles, and work ethic, PM! I know you can do it!
Papa Murphy's is another restaurant that will continually take online orders (including payment) even when they're unable to meet the timelines.I put in an order that should be done at 1:00. I arrived around 1:00. There's a line about 15 cars long, and over an hour wait to get my food. This isn't even a dinner rush.If they have too many orders... they should not take any more orders*Update* I got my food at 3:37. A bit over 2.5 hour wait for a call ahead order.
Atmosphere: 4
Food: 4
Service: 1
Restaurantji Recommends
We ordered our pizza to be ready by 3: 00 on Halloween. When we showed up at 4:00 they were very busy which is expected. There is no reason anybody should ever have to wait 2 hours in line to get a pizza that's not even cooked. Tried calling multiple times to cancel my order and get a refund since I had already paid for the pizza but we could not get anybody to answer the phone. It's now 6:00 and we have still not gotten our pizza.
Service: 1
If you are going offer a pickup time online, then your order should not START being made when you get there. Super frustrating.
Food: 5
Service: 1
We ordered several pizzas. They were good. The drive up wait was longer than I wanted.
Atmosphere: 4
Food: 5
Service: 4
Ordered a pizza at 5:36 pm. Website said it would be ready by 6:06 pm. I felt bad because we didnt get here until 6:14pm but here I am 6:47 pm still waiting on the pizza I ordered over an hour ago.It sucks because I would love to go somewhere else that I can get my food but I already paid for it.Update 6:54 pm had to give back one of the pizzas due to it being incorrect.Final update. Got everything at 7pm. We ordered a calzone to try (we cant have any cheese) we ordered a “make your own” calzone and when it was handed to us we asked if it had cheese since our pizza wrongly had cheese on it. We were told that all calzones come with cheese. We just had to throw it away. I am completely done with Papa Murphys. They do not care about what you order or your time.
Atmosphere: 2
Food: 1
Service: 1
Awful experience this last weekend, rude staff that was unhelpful. DO NOT GO TO THIS LOCATION. I went to the Highland location instead and the staff was friendly and helpful. I WILL NOT GO BACK.