Horrible Customer Service! Used Pickup Service due to disability, returned home to find items paid for but not included in picked up order. Tried to call Customer Service but phone rang for six minutes before being disconnected. Called back later trying to reach store manager and finally got to speak to someone claiming to be on the management team who said we had to return to town again to retrieve rest of order. I expressed disappointment in their overall attitude toward service. They could not deliver item and offered only to speak to their people about doing better. Didn't help our situation at all. This is not the type of service I expected to see here in Cache Valley. My future trips to town will include stops at Costco.
Melody Fairbanks
Go to
Atmosphere: 1
Food: 2
Service: 1
Eli H.
Amazing in every way, would recommend! Way better then costco. Customer service is great i've never had a issue with it unlike costco
Josh H.
Great store all around, been here for a long time so they know what their customers like. Their checkout service is the best in cache valley.
Bigbuckeyes21
Delish.
Atmosphere: 5
Food: 5
Service: 5
Darin H.
We used to be Costco shoppers but after trying Sam's we have found that they offer many perks not available at Costco. Curbside pickup is the biggest one. Shop from your couch and pick it up later. If you're in the club, use their app to scan your items as you go and skip the checkout line. Also, pay for your items any way you want (no payment restrictions like Costco.) Sam's is a great place to get great deals on everything we need. Good gas prices too. Everyone is very friendly here. We especially love going there on Sundays in this valley because 60% of the population is in church.
Michael Dutcher
Good food, great prices, but really slow. There is a lot of time where the person checking people out is just standing there. They should have a better way to pay and wait for your food.
Christina Kay Family Vlog
Really great food at great prices, that part they have down! But they don't open till 12:30 on a Saturday. There was people waiting even before they were open. It's lunch time Sam's! You could be making more money if you opened a bit earlier. Several people left waiting for it to open. Costco is much faster, take a lesson from them and I could raise my rating to 5 star.
Nicole K.
I can't believe the low reviews. Seriously, you give 1 star because they don't have vanilla ice cream? I don't know how long this Sam's has been here, but I'm so excited it's here. I only take a few trips up to Logan throughout the year and they are long overdue. Just like all the Sam's clubs, this one is a good one. The cafe is a bit slow, but they are doing the best they can and the food is great.
AA A.
That's so messed up when you buy a can good and there's worms in it! I don't think I wanna buy any type of can goods from this store cause you'll never know what's crawling inside... my friend got Spagitt-O from there n it had a lot of worms in it that they had to return it!
Don't eat at the cafe. Very rude customer service and the food is disgusting! There is no flavor in the pizza and the hotdog was short and sad. I would not recommend eating here. It can't even compare to costco.
Manoela Woodbrey
Great!!! We find everything what we need!!!!
Amanda L.
Sam's Club is a super great place to shop. It's a large quantity store, so it's not the greatest for a couple of family of 2, but if you have 3-5 family members and or want to add to your food storage it's a great location to shop! They have more than just food items and you find a lot of fun little things to take home too! I love coming here for gas mainly because it's the cheapest when you're a member.
Motivation By Phorto ..
I don't really like this store because everything is overpriced and it is ridiculous and I would not recommend coming here unless you want to buy 3 things for $100+
Cindy B.
The last few times I've been in Sam's Club, I've been very disappointed and frustrated. The new layout seems SO unorganized and it's impossible to find what you're looking for. What are you doing, Sam's??!! Is this how it's going to be in the future or are you still reorganizing?! Pallets are out in the middle of the floor with things stacked on them ready to fall off, products that have always been there have been out for weeks and I'm also upset that you no longer have a photo department. I've been told this all comes from corporate decisions but I don't know why you messed with a good thing! I know we've all heard for years that Costco is coming but this time I've heard the rumor is true. I'll be glad to shop at Costco if this is the "new" Sam's!
Horrible Customer Service! Used Pickup Service due to disability, returned home to find items paid for but not included in picked up order. Tried to call Customer Service but phone rang for six minutes before being disconnected. Called back later trying to reach store manager and finally got to speak to someone claiming to be on the management team who said we had to return to town again to retrieve rest of order. I expressed disappointment in their overall attitude toward service. They could not deliver item and offered only to speak to their people about doing better. Didn't help our situation at all. This is not the type of service I expected to see here in Cache Valley. My future trips to town will include stops at Costco.
Go to
Atmosphere: 1
Food: 2
Service: 1
Amazing in every way, would recommend! Way better then costco. Customer service is great i've never had a issue with it unlike costco
Great store all around, been here for a long time so they know what their customers like. Their checkout service is the best in cache valley.
Delish.
Atmosphere: 5
Food: 5
Service: 5
We used to be Costco shoppers but after trying Sam's we have found that they offer many perks not available at Costco. Curbside pickup is the biggest one. Shop from your couch and pick it up later. If you're in the club, use their app to scan your items as you go and skip the checkout line. Also, pay for your items any way you want (no payment restrictions like Costco.) Sam's is a great place to get great deals on everything we need. Good gas prices too. Everyone is very friendly here. We especially love going there on Sundays in this valley because 60% of the population is in church.
Good food, great prices, but really slow. There is a lot of time where the person checking people out is just standing there. They should have a better way to pay and wait for your food.
Really great food at great prices, that part they have down! But they don't open till 12:30 on a Saturday. There was people waiting even before they were open. It's lunch time Sam's! You could be making more money if you opened a bit earlier. Several people left waiting for it to open. Costco is much faster, take a lesson from them and I could raise my rating to 5 star.
I can't believe the low reviews. Seriously, you give 1 star because they don't have vanilla ice cream? I don't know how long this Sam's has been here, but I'm so excited it's here. I only take a few trips up to Logan throughout the year and they are long overdue. Just like all the Sam's clubs, this one is a good one. The cafe is a bit slow, but they are doing the best they can and the food is great.
That's so messed up when you buy a can good and there's worms in it! I don't think I wanna buy any type of can goods from this store cause you'll never know what's crawling inside... my friend got Spagitt-O from there n it had a lot of worms in it that they had to return it!
Restaurantji Recommends
Don't eat at the cafe. Very rude customer service and the food is disgusting! There is no flavor in the pizza and the hotdog was short and sad. I would not recommend eating here. It can't even compare to costco.
Great!!! We find everything what we need!!!!
Sam's Club is a super great place to shop. It's a large quantity store, so it's not the greatest for a couple of family of 2, but if you have 3-5 family members and or want to add to your food storage it's a great location to shop! They have more than just food items and you find a lot of fun little things to take home too! I love coming here for gas mainly because it's the cheapest when you're a member.
I don't really like this store because everything is overpriced and it is ridiculous and I would not recommend coming here unless you want to buy 3 things for $100+
The last few times I've been in Sam's Club, I've been very disappointed and frustrated. The new layout seems SO unorganized and it's impossible to find what you're looking for. What are you doing, Sam's??!! Is this how it's going to be in the future or are you still reorganizing?! Pallets are out in the middle of the floor with things stacked on them ready to fall off, products that have always been there have been out for weeks and I'm also upset that you no longer have a photo department. I've been told this all comes from corporate decisions but I don't know why you messed with a good thing! I know we've all heard for years that Costco is coming but this time I've heard the rumor is true. I'll be glad to shop at Costco if this is the "new" Sam's!