This concept is absolutely terrible. Waited 40 minutes for a taco. Terrible service. We won't be back.
Atmosphere: 1
Food: 3
Service: 1
Emma Star
I am so completely disgusted. I paid $50 for 3 salads. I waited 30 minutes "out front" for them after ordering at the drive through. The salads were disgusting. Meat had gristle and veins in it, the lettuce was not chopped, everything was a disgusting mess. Freakin just got ripped off!!!
Atmosphere: 1
Food: 1
Service: 1
Jehixon Aguilar
It's the worst river cafe in all of Utah. The customer service is horrible, they don't treat anyone well and they always serve bad food. The same thing has happened to me in this place more than 6 times. They should change all the staff and put in people who really want to work and do things well.
Gary J.
The app doesn't add points when you order with the app. Huh? Who wrote this thing! It's the only food app that in order to get my points I have to wait at the counter and ask if I could have the full receipt with the barcode. I've been doing this for over 2 years now. This last time I was waiting for over 20 minutes from the time I asked till the time they gave me the receipt. They simply didn't care. This location in Midvale needs a manager. I was standing at the counter so long everyone eating there was looking uncomfortable for me like it was a joke. The food was cold by that time they gave it to me. the food is ok, the store is ok, the prices are a little high but tolerable. It's the staff and the joke of an app that will keep me from coming back.
Tanner Christensen
The place is nice, new, fresh, neat, clean.However the ordering kiosk is not very user friendly and slightly awkward the way you order from it.It all worked but it wasn’t very descriptive of how I would be receiving certain things whether it be on the side or inside of my burrito.
Atmosphere: 4
Food: 4
Service: 3
Recommended dishes: Burrito
Orlando Orantes
They got my order wrong... Twice. The kid who was making the food was on autopilot and got the proteins and the beans wrong. I walked in to get a replacement for the right order and he tried to argue that he had made the right order, when the manager told him to prepare it again, he asked me what I wanted and still got it wrong one more time, and once again, tried to argue that he made what I asked for, this time the manager stepped in saying that we're all human and I should be ok with them putting the wrong beans in the salad. At this point I just left
Recommended dishes: Salad, Nachos
Travis Lambourne
Morning manager, Gloria is so condescending and rude every time we go. Constantly acting put out and annoyed if we order more than 2 items. We go weekly and her demeanor is always the same. The afternoon staff is lazy and sloppy. They don’t pay attention to the orders and regularly get the order wrong (items and quantities) and don’t ever take ownership in their mistakes. Quesadillas rarely get cut at all. Just one big piece. Pretty disappointing as most locations care about the quality of food and service
Atmosphere: 1
Food: 2
Service: 1
Brooke Beck
I have now come here multiple times to see if it is just one bad experience, but no every time I come here we don't get the proper amount of food. They either forget rice, the extra meat we pay for, or don't put hardly any meat on our entrees at all. What is going on? Go to other cafe Rios this one has issues with actually giving people what they pay for.
I love that this Rio is a drive through. The house ranch was spot on, but I guess I haven't ordered a quesadilla in a while because I've never ordered "sauce" on it, I was afraid so I just didn't pick a sauce, although my hubs said he did it with sauce and said it was really tasty...I was worried it wouldn't be crisp and would be soggy. Just didn't sound appetizing.
Atmosphere: 5
Food: 5
Service: 5
Richard Valdespino
Food portion is very poorly served compared to other stores, and employees won't even say anything to let the customer know that the food is ready...or a "hi" or something! No greeting at all..No recipe was given after I paid.Everything is limited since there's not even napkins to grab.. ( You have to ask for everything you need)This place should have stayed as DD.
Food portion is very poorly served compared to other stores, and employees won't even say anything to let the customer know that the food is ready...or a "hi" or something! No greeting at all.. No recipe was given after I paid. Everything is limited since there's not even napkins to grab.. ( You have to ask for everything you need) This place should have stayed as DD.
Joshua Greep
This Cafe Río is built for its convenience. These guys will bumrush you out of the drive-thru to boost their stats and then bring your food out. But once they hand it to you they run away. So if you’re polite you just kind of say thank you really quick and drive away. Cuz who are you gonna talk to even if you need help? They’re gone! And it wouldn’t be a problem except that they’ve made my order wrong like five times. I just stopped going.
Recommended dishes: Burrito
Bill Hendricks
I don't care for the self order kiosks. It makes it difficult to truly know what I'm ordering in what fashion. This location parking is nonexistant. Food received was decent.
Atmosphere: 3
Food: 4
Service: 3
Irma Alvarez
Horrible service, you get charged so much money for nothing. Little portions of food , not worth. Find a different location!!!
Food: 1
Service: 1
Recommended dishes: Quesadilla, Guacamole
AmbieH (AmbieH)
This location sucks! I wish they would close it and put something else in this space! Its always awful! Plus EVERY TIME they mess up my order, I have to go back and they fight with me! SOO RUDE! This location is right by me so you'd think I would learn, its consistently bad! Reading through the reviews Cafe Rio Obviously does care though!
This concept is absolutely terrible. Waited 40 minutes for a taco. Terrible service. We won't be back.
Atmosphere: 1
Food: 3
Service: 1
I am so completely disgusted. I paid $50 for 3 salads. I waited 30 minutes "out front" for them after ordering at the drive through. The salads were disgusting. Meat had gristle and veins in it, the lettuce was not chopped, everything was a disgusting mess. Freakin just got ripped off!!!
Atmosphere: 1
Food: 1
Service: 1
It's the worst river cafe in all of Utah. The customer service is horrible, they don't treat anyone well and they always serve bad food. The same thing has happened to me in this place more than 6 times. They should change all the staff and put in people who really want to work and do things well.
The app doesn't add points when you order with the app. Huh? Who wrote this thing! It's the only food app that in order to get my points I have to wait at the counter and ask if I could have the full receipt with the barcode. I've been doing this for over 2 years now. This last time I was waiting for over 20 minutes from the time I asked till the time they gave me the receipt. They simply didn't care. This location in Midvale needs a manager. I was standing at the counter so long everyone eating there was looking uncomfortable for me like it was a joke. The food was cold by that time they gave it to me. the food is ok, the store is ok, the prices are a little high but tolerable. It's the staff and the joke of an app that will keep me from coming back.
The place is nice, new, fresh, neat, clean.However the ordering kiosk is not very user friendly and slightly awkward the way you order from it.It all worked but it wasn’t very descriptive of how I would be receiving certain things whether it be on the side or inside of my burrito.
Atmosphere: 4
Food: 4
Service: 3
Recommended dishes: Burrito
They got my order wrong... Twice. The kid who was making the food was on autopilot and got the proteins and the beans wrong. I walked in to get a replacement for the right order and he tried to argue that he had made the right order, when the manager told him to prepare it again, he asked me what I wanted and still got it wrong one more time, and once again, tried to argue that he made what I asked for, this time the manager stepped in saying that we're all human and I should be ok with them putting the wrong beans in the salad. At this point I just left
Recommended dishes: Salad, Nachos
Morning manager, Gloria is so condescending and rude every time we go. Constantly acting put out and annoyed if we order more than 2 items. We go weekly and her demeanor is always the same. The afternoon staff is lazy and sloppy. They don’t pay attention to the orders and regularly get the order wrong (items and quantities) and don’t ever take ownership in their mistakes. Quesadillas rarely get cut at all. Just one big piece. Pretty disappointing as most locations care about the quality of food and service
Atmosphere: 1
Food: 2
Service: 1
I have now come here multiple times to see if it is just one bad experience, but no every time I come here we don't get the proper amount of food. They either forget rice, the extra meat we pay for, or don't put hardly any meat on our entrees at all. What is going on? Go to other cafe Rios this one has issues with actually giving people what they pay for.
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Sweet Pork Barbacoa, Salad, Nachos
I love that this Rio is a drive through. The house ranch was spot on, but I guess I haven't ordered a quesadilla in a while because I've never ordered "sauce" on it, I was afraid so I just didn't pick a sauce, although my hubs said he did it with sauce and said it was really tasty...I was worried it wouldn't be crisp and would be soggy. Just didn't sound appetizing.
Atmosphere: 5
Food: 5
Service: 5
Food portion is very poorly served compared to other stores, and employees won't even say anything to let the customer know that the food is ready...or a "hi" or something! No greeting at all..No recipe was given after I paid.Everything is limited since there's not even napkins to grab.. ( You have to ask for everything you need)This place should have stayed as DD.
Atmosphere: 1
Food: 2
Service: 1
Recommended dishes: Burrito
Restaurantji Recommends
Food portion is very poorly served compared to other stores, and employees won't even say anything to let the customer know that the food is ready...or a "hi" or something! No greeting at all.. No recipe was given after I paid. Everything is limited since there's not even napkins to grab.. ( You have to ask for everything you need) This place should have stayed as DD.
This Cafe Río is built for its convenience. These guys will bumrush you out of the drive-thru to boost their stats and then bring your food out. But once they hand it to you they run away. So if you’re polite you just kind of say thank you really quick and drive away. Cuz who are you gonna talk to even if you need help? They’re gone! And it wouldn’t be a problem except that they’ve made my order wrong like five times. I just stopped going.
Recommended dishes: Burrito
I don't care for the self order kiosks. It makes it difficult to truly know what I'm ordering in what fashion. This location parking is nonexistant. Food received was decent.
Atmosphere: 3
Food: 4
Service: 3
Horrible service, you get charged so much money for nothing. Little portions of food , not worth. Find a different location!!!
Food: 1
Service: 1
Recommended dishes: Quesadilla, Guacamole
This location sucks! I wish they would close it and put something else in this space! Its always awful! Plus EVERY TIME they mess up my order, I have to go back and they fight with me! SOO RUDE! This location is right by me so you'd think I would learn, its consistently bad! Reading through the reviews Cafe Rio Obviously does care though!
Atmosphere: 1
Food: 1
Service: 1