Absolutely love it here! The food and atmosphere are amazing. Great wait staff as well.
Atmosphere: 5
Food: 5
Service: 5
Lee Thatcher
We had reservations here because we were going to a comedy show at the Eccles theatre. And we were very excited to try The Brio @ City Creek.We arrived here 20 mins earlier then our reservation. Around 5:40pmWe arrived there to find no one at the hostess station to greet us.With the restaurant was fairly empty we thought it was odd but ignored a very glaring sign of things to come ahead but like I said four .maybe five occupied tables in the entire restaurant.It was like 10 minutes wait to seat usThen we ordered right away . appetizer and main course dinner and drinks. He came back with our drinks and bread fairly quickly.But 40 minutes later waiter comes back sorry we are out of the appetizer.Do you want something else? Sure we can do the shrimp eggplant thing.But we never got it . He did bring the latte out fairly quickly.By 6:45 I was beginning to get impatient I said to the waiter we have a 7:30 show how much longer ?"About five minutes" he saidSo long about 7:10 to 7:19 we got our food. So we had to scarf our food down and not just enjoy our meal.We had a coupon but the waiter nor the guy in the ponytail and apron. couldn't express how to use it.By this point I was over it. And my wife was ready to go full Karen .But I saved your staff from getting a full on A@# reaming in the restaurant due to we were pressed for time I just said to my wife "Just give the waiter the card to pay the bill and lets go."They offered minimal apologies and no compnsation. For the inconvenience our being stuck there for just shy of two hours an hour stretch waiting for our food.On top of that I said to one of the staff " maybe when there is a Sunday show you guys should staff more. "He said "We don't make the schedule here. "So let me clue whatever staffer is stuck reading and responding to these reviewsThis restaurant is in Salt Lake City Utah everything else in the downtown area is closed on Sunday.There is a 2,500 seat theatre around the corner having a Sunday night show it might make good business sense to find out when shows are and slightly over staff on those days.And let folks know you are available.Then if not needed you can send folks home at least then whomever decides to stop by in this circumstance you can serve them.Also if you are out of an item instruct the wait staff prioritize going back to let the customer know and find out if anything else they might be interested and get it out without delay.The food was good but here is the thing you can have the best product but if the service sucks you are going to lose potential return customers just like me.And my expectations are not unreasonably high.But just shy of two hours most of it waiting is a bit much even for me to bare.By way of a comparison. We went to Spaghetti Factory yesterday and they were packed .But they had a person at the desk to greet us and seat usThey seated us in five minutes due to they were near capacity took our order and we were done in less time then it took us to find out at your establishment was out of bisricetta.Very disappointed would not recommend this restaurant.May I suggest to focus on service cause the best product brings them in but service brings them back.
Atmosphere: 5
Food: 5
Service: 1
David Kay
The pasta ala vodka is amazing as is the wedge salad. ASHLEY is the best server in the place, kind, prompt, friendly and accurate.
Atmosphere: 4
Food: 5
Service: 5
Teresa Loomis
I've always loved Brio. tonight I had a chopped salad with grilled chicken added. The salad came out looking wilted and it was a very small portion. I can't believe I paid nearly 20 bucks for wilted salad few chopped tomatoes chopped Red Onion black olives and a smattering of feta cheese, there were no cucumbers to be found.Thank goodness I added the chicken or it would have been literally the worst chopped salad I've ever had. The bread was delicious and the grilled chicken was delicious. Really disappointing.I don't see where I could post a picture or I would
Atmosphere: 5
Food: 2
Service: 5
David Delphenich
Wife’s pasta was bland and my steak was terrible - it was raw and somehow also burnt to a crisp on the outside so it tasted like bloody charcoal. Worse yet they just said deal with it.
Atmosphere: 3
Food: 2
Service: 1
Berenice Lopez
If you go Keegan will make the experience 10x better, you can really tell he enjoys his job and loves interacting with other. We’ve been here once and I tried a new pasta didn’t like my pasta but my second one was so much better anything we needed Keegan was more than happy to get for us. You don’t get this type of service often so highly recommend coming and requesting him
Atmosphere: 5
Food: 4
Service: 5
Vicki Hiddleson
Pricey. Know this in advance.Parking: Restaurant Row. It's a High end shopping Mall and variety of good restaurants. Plenty parking available.Wheelchair accessibility: Wheel chair parking directly outside the front door.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Lasagna, Spaghetti Pomodoro
Brittany Peterson
The service was less than desirable our server never even asked us if we wanted a drink refill.
Atmosphere: 5
Food: 2
Service: 1
Patrick Harding
Always a favorite for my family. Staff are always pleasant, service is good, and the good choices are solid.
So disappointed in their reservation process through open table. Was given a confirmation number and next thing my reservation was cancelled. Called Brio, no help from them. Brio just lost a customer.
Trevor Corbett
It is a very nice restaurant, definitely a little pricey but the atmosphere is great. It was a little too fancy for my taste as far as food goes, but they looked nice and came out hot.
Atmosphere: 5
Food: 4
Service: 4
Lori Querry
So, our experience wasn’t the best. Made reservations for 6:30 tonight actually. Didn’t get seated like from 10min later. Our appetizer that we got was really good!! Things went down hill from there. We were there for 2 FREAKING HOURS!! Out good wasn’t the best. I felt bad for my husband he got lamb chops and they were burnt, broccoli looked gross and his potato wedges were dry and crispy. Our waitress asked if we wanted boxes and we said no. She’s like why and my husband told her and so she’s like let me get my manager. So, he comes. He’s like what’s going on? My husband told him. My husband wasn’t rude. If you have big groups they will take care of them then if you had a small group like us. It was me, my husband, and our daughter. He didn’t really wanted to listen. Our waitress tried I believe. She got the manger to bring out bill down like a lot which was really nice of her. And we really appreciate it a ton!! While we were waiting for our bill my daughter was looking on the reviews for Brio in Murray and they were all bad!! It seems like they are not wanting to change was is going on!! They had groups that came in after us and they left before us!! So, get a big group so that you will get helped faster!! I don’t think the food matched the price at all. This was our 2nd time there and we had high hopes!! I was so EXCITED for tonight!! We will not be returning to Brio ever again. Please read reviews before you are thinking about going to Brio!! I did not!! Please please do it!!
Atmosphere: 2
Food: 2
Service: 3
D Buck
The start of sourdough bread and butter was tasty, although not generally what I think of when I think 'Italian food'. The portions were adequate (no to-go boxes) and the food was flavorful.One of the great things about it was the lack of wait on a Friday evening. I tend to think that if there isn't a wait, it must not be good, but that wasn't the case.
Atmosphere: 3
Food: 4
Service: 3
Lee Newson
Maddie was my server and she was amazing !!!Unfortunately she was the host and server and food runner for the day but she kept a smile and kept me in good spirits even though the food was lackluster.There was no bartender so i only ordered a Prosecco. The food i ordered a carbonara which i think would have been a great dish if it was made the traditional way. A fried egg was on top as opposed to the yolk ( as it should’ve been) and i was not a fan at all. Also i have always had this dish with spaghetti or angel hair noodle , i did not like the type of noodle it was like a fusillini. 6/10.Then there was a lemon caper chicken (i don’t remember the name) this is usually my favorite dish anywhere but the breading was so weird and not properly cooked on the chicken 4/10. The caesar salad was not fresh at all. I did order desserts but i was so disappointed with the meal that i got them to go. Maddy is the only reason they have any stars at all.
Fantastic food, friendly service!
Atmosphere: 5
Food: 5
Service: 5
Absolutely love it here! The food and atmosphere are amazing. Great wait staff as well.
Atmosphere: 5
Food: 5
Service: 5
We had reservations here because we were going to a comedy show at the Eccles theatre. And we were very excited to try The Brio @ City Creek.We arrived here 20 mins earlier then our reservation. Around 5:40pmWe arrived there to find no one at the hostess station to greet us.With the restaurant was fairly empty we thought it was odd but ignored a very glaring sign of things to come ahead but like I said four .maybe five occupied tables in the entire restaurant.It was like 10 minutes wait to seat usThen we ordered right away . appetizer and main course dinner and drinks. He came back with our drinks and bread fairly quickly.But 40 minutes later waiter comes back sorry we are out of the appetizer.Do you want something else? Sure we can do the shrimp eggplant thing.But we never got it . He did bring the latte out fairly quickly.By 6:45 I was beginning to get impatient I said to the waiter we have a 7:30 show how much longer ?"About five minutes" he saidSo long about 7:10 to 7:19 we got our food. So we had to scarf our food down and not just enjoy our meal.We had a coupon but the waiter nor the guy in the ponytail and apron. couldn't express how to use it.By this point I was over it. And my wife was ready to go full Karen .But I saved your staff from getting a full on A@# reaming in the restaurant due to we were pressed for time I just said to my wife "Just give the waiter the card to pay the bill and lets go."They offered minimal apologies and no compnsation. For the inconvenience our being stuck there for just shy of two hours an hour stretch waiting for our food.On top of that I said to one of the staff " maybe when there is a Sunday show you guys should staff more. "He said "We don't make the schedule here. "So let me clue whatever staffer is stuck reading and responding to these reviewsThis restaurant is in Salt Lake City Utah everything else in the downtown area is closed on Sunday.There is a 2,500 seat theatre around the corner having a Sunday night show it might make good business sense to find out when shows are and slightly over staff on those days.And let folks know you are available.Then if not needed you can send folks home at least then whomever decides to stop by in this circumstance you can serve them.Also if you are out of an item instruct the wait staff prioritize going back to let the customer know and find out if anything else they might be interested and get it out without delay.The food was good but here is the thing you can have the best product but if the service sucks you are going to lose potential return customers just like me.And my expectations are not unreasonably high.But just shy of two hours most of it waiting is a bit much even for me to bare.By way of a comparison. We went to Spaghetti Factory yesterday and they were packed .But they had a person at the desk to greet us and seat usThey seated us in five minutes due to they were near capacity took our order and we were done in less time then it took us to find out at your establishment was out of bisricetta.Very disappointed would not recommend this restaurant.May I suggest to focus on service cause the best product brings them in but service brings them back.
Atmosphere: 5
Food: 5
Service: 1
The pasta ala vodka is amazing as is the wedge salad. ASHLEY is the best server in the place, kind, prompt, friendly and accurate.
Atmosphere: 4
Food: 5
Service: 5
I've always loved Brio. tonight I had a chopped salad with grilled chicken added. The salad came out looking wilted and it was a very small portion. I can't believe I paid nearly 20 bucks for wilted salad few chopped tomatoes chopped Red Onion black olives and a smattering of feta cheese, there were no cucumbers to be found.Thank goodness I added the chicken or it would have been literally the worst chopped salad I've ever had. The bread was delicious and the grilled chicken was delicious. Really disappointing.I don't see where I could post a picture or I would
Atmosphere: 5
Food: 2
Service: 5
Wife’s pasta was bland and my steak was terrible - it was raw and somehow also burnt to a crisp on the outside so it tasted like bloody charcoal. Worse yet they just said deal with it.
Atmosphere: 3
Food: 2
Service: 1
If you go Keegan will make the experience 10x better, you can really tell he enjoys his job and loves interacting with other. We’ve been here once and I tried a new pasta didn’t like my pasta but my second one was so much better anything we needed Keegan was more than happy to get for us. You don’t get this type of service often so highly recommend coming and requesting him
Atmosphere: 5
Food: 4
Service: 5
Pricey. Know this in advance.Parking: Restaurant Row. It's a High end shopping Mall and variety of good restaurants. Plenty parking available.Wheelchair accessibility: Wheel chair parking directly outside the front door.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Lasagna, Spaghetti Pomodoro
The service was less than desirable our server never even asked us if we wanted a drink refill.
Atmosphere: 5
Food: 2
Service: 1
Always a favorite for my family. Staff are always pleasant, service is good, and the good choices are solid.
Atmosphere: 4
Food: 5
Service: 5
Restaurantji Recommends
So disappointed in their reservation process through open table. Was given a confirmation number and next thing my reservation was cancelled. Called Brio, no help from them. Brio just lost a customer.
It is a very nice restaurant, definitely a little pricey but the atmosphere is great. It was a little too fancy for my taste as far as food goes, but they looked nice and came out hot.
Atmosphere: 5
Food: 4
Service: 4
So, our experience wasn’t the best. Made reservations for 6:30 tonight actually. Didn’t get seated like from 10min later. Our appetizer that we got was really good!! Things went down hill from there. We were there for 2 FREAKING HOURS!! Out good wasn’t the best. I felt bad for my husband he got lamb chops and they were burnt, broccoli looked gross and his potato wedges were dry and crispy. Our waitress asked if we wanted boxes and we said no. She’s like why and my husband told her and so she’s like let me get my manager. So, he comes. He’s like what’s going on? My husband told him. My husband wasn’t rude. If you have big groups they will take care of them then if you had a small group like us. It was me, my husband, and our daughter. He didn’t really wanted to listen. Our waitress tried I believe. She got the manger to bring out bill down like a lot which was really nice of her. And we really appreciate it a ton!! While we were waiting for our bill my daughter was looking on the reviews for Brio in Murray and they were all bad!! It seems like they are not wanting to change was is going on!! They had groups that came in after us and they left before us!! So, get a big group so that you will get helped faster!! I don’t think the food matched the price at all. This was our 2nd time there and we had high hopes!! I was so EXCITED for tonight!! We will not be returning to Brio ever again. Please read reviews before you are thinking about going to Brio!! I did not!! Please please do it!!
Atmosphere: 2
Food: 2
Service: 3
The start of sourdough bread and butter was tasty, although not generally what I think of when I think 'Italian food'. The portions were adequate (no to-go boxes) and the food was flavorful.One of the great things about it was the lack of wait on a Friday evening. I tend to think that if there isn't a wait, it must not be good, but that wasn't the case.
Atmosphere: 3
Food: 4
Service: 3
Maddie was my server and she was amazing !!!Unfortunately she was the host and server and food runner for the day but she kept a smile and kept me in good spirits even though the food was lackluster.There was no bartender so i only ordered a Prosecco. The food i ordered a carbonara which i think would have been a great dish if it was made the traditional way. A fried egg was on top as opposed to the yolk ( as it should’ve been) and i was not a fan at all. Also i have always had this dish with spaghetti or angel hair noodle , i did not like the type of noodle it was like a fusillini. 6/10.Then there was a lemon caper chicken (i don’t remember the name) this is usually my favorite dish anywhere but the breading was so weird and not properly cooked on the chicken 4/10. The caesar salad was not fresh at all. I did order desserts but i was so disappointed with the meal that i got them to go. Maddy is the only reason they have any stars at all.
Atmosphere: 5
Food: 2
Service: 5