This is my second review, worse than the first.I've added the screenshot of my first review down below, as well as the reply I got from the owner.NEW REVIEW:I received a reply from the owner on my first review, offering to call and sort out my poor experience. When I did, I was told the owner was not in but they could refund my meal or make me a new one. I told them I'd call back another day.I did call back another day, deciding to cash in on that new meal offered. I talked to the same two people. The manager who was in that day had a thick Hispanic accent and used another employee to help explain things through the phone. Which is fine, except they didn't seem to remember me from the day previous. Eventually, they told me:"We can't refund you or give you an extra meal, because that's done through corporate. They're sending you a coupon or a voucher or something..."I saw right through this lie and asked, "Oh, would that be through email or mail?"The boss and the employee quickly exchanged some words in Spanish so I couldn't hear. The hilarious thing is that I speak Spanish so I understood exactly what they were saying - and they were spinning lies.He came back and said, "They've sent it to you through the mail. You'll receive it through mail."I immediately shut it down, "Nope, I don't think so. How would they get my address? I haven't given you anything like that."They quickly conversed again in Spanish and came back saying:"Oh, you should receive it in one or two days."I replied, "Nope. That is NOT what I asked. How could they have sent me something if they don't have my mailing address?"They quickly talked in Spanish and I could tell they realized that they lied themselves into a corner. So, he came back on the phone and said, "Would you like to come into our location to settle this in person?"I said, "Yes, I'm already on my way."To their credit, they gave me a free meal and an extra cake. But this is outlandishy unacceptable, the fact that I had to drag it out of them and expose them for their straight-faced lies.To whoever manages these two employees and whoever else was involved, you need to address this right away.I'm appalled at the lack of integrity and dishonesty this location had. Nobody should be going here if this is how they're going to treat their customers.
Atmosphere: 1
Food: 1
Service: 1
Mark Echevarrieta
Went in order a large meal for me and 2 meals for my kids waited for more than 30 minutes to get food and when I get to my house I have completely oil soaked fries that are garbage a hamburger completely covered in mustard and aamager who refused to remake my food or return my money his name was Peter I would give 0 stars but not an option
Atmosphere: 1
Food: 1
Service: 1
Louis Jackman
Good fried chicken good hand
Atmosphere: 4
Food: 4
Service: 4
Devan Salazar
Had to wait for a pot pie since it is combined with KFC. Watched them put my daughters hamburger in the bag and keep it under the lamp for the 10 minutes it took to finish the pot pie. When I confronted them they lied to me telling me it was fresh...
Atmosphere: 3
Food: 4
Service: 1
Kent Monson
It was a KFC/A&W restaurant. We did KFC. The coleslaw was all juice. The chicken fried chicken was like a dried out biscuit. And the plastic utensils were a joke. I would have been better off getting a burger from the A&W side.
Atmosphere: 5
Food: 2
Service: 4
Joe Grotton
Had me pull up into traffic to save their timer on drive thru. Then severed customers behind me forcing me to pull to the side the street so other could get out. They then forgot about me and my food. I eventually left without my food. I’ll pay 10 bucks to never have to go here again.
Atmosphere: 1
Food: 1
Service: 1
Steve Bowles
Fast, friendly, service. Good American burgers and if you feel like KFC it's there too. Great place to eat.
Atmosphere: 5
Food: 5
Service: 5
Hunter Bartley
Have some professionalism, just the slightest bit. This isn’t Popeyes.
Atmosphere: 2
Food: 3
Service: 1
Kaitlyn D.
We ordered a kids meal along with two hamburgers and waited 20 minutes before going up and checking on our food. There were numerous people who had been there for over 30 minutes and many had not had their order started per the employees. When our number was called, there was only a partial kids meal with the other half of our order missing. The employees said there was only this on the order. After showing the receipt they kept stating they didn't understand that we were missing more than half our order. Once the manager came over, he apologized and stated he had a lot going on with trying to train a bunch of new employees. He ended up remaking a burger himself after it was missing part of the toppings and the bun was too stale to eat. He was very apologetic and expressed his frustration at the situation at hand.
Bryan Baird
One of the places I go to lunch sometimes. Good and affordable.
Very polite staff. I really like their cheese curds and their burgers.
Atmosphere: 5
Food: 5
Service: 5
Bobby Foreman
Tired of seeing you guys having "staffing issues". This has been going on since covid. I usually done in to eat but everytime I come here, you guys have a sign on your door that says Staffing issues. You must have really bad management if you can't keeps your doors open due to "Staffing issues" Needs new management.
Atmosphere: 2
Food: 3
Service: 2
Melanie Fillmore
Bad form. Says the lobby is open until 10:00 but locked up at 9:40. Went through the drive thru instead where they said they were out of root beer. OUT OF ROOT BEER. This is A&W. we’re talking about. More like the workers were anxious to close shop and go home.
Service: 1
Debbie West
Hit the spot. Chicken was fresh and tasty. Mashed potatoes and heavy are the ultimate comfort food. And biscuits are a favorite.
Atmosphere: 5
Food: 5
Service: 5
Duprie Grady
The place was clean with nice people. The food was ok and they got are order right. It just wasn't the
This is my second review, worse than the first.I've added the screenshot of my first review down below, as well as the reply I got from the owner.NEW REVIEW:I received a reply from the owner on my first review, offering to call and sort out my poor experience. When I did, I was told the owner was not in but they could refund my meal or make me a new one. I told them I'd call back another day.I did call back another day, deciding to cash in on that new meal offered. I talked to the same two people. The manager who was in that day had a thick Hispanic accent and used another employee to help explain things through the phone. Which is fine, except they didn't seem to remember me from the day previous. Eventually, they told me:"We can't refund you or give you an extra meal, because that's done through corporate. They're sending you a coupon or a voucher or something..."I saw right through this lie and asked, "Oh, would that be through email or mail?"The boss and the employee quickly exchanged some words in Spanish so I couldn't hear. The hilarious thing is that I speak Spanish so I understood exactly what they were saying - and they were spinning lies.He came back and said, "They've sent it to you through the mail. You'll receive it through mail."I immediately shut it down, "Nope, I don't think so. How would they get my address? I haven't given you anything like that."They quickly conversed again in Spanish and came back saying:"Oh, you should receive it in one or two days."I replied, "Nope. That is NOT what I asked. How could they have sent me something if they don't have my mailing address?"They quickly talked in Spanish and I could tell they realized that they lied themselves into a corner. So, he came back on the phone and said, "Would you like to come into our location to settle this in person?"I said, "Yes, I'm already on my way."To their credit, they gave me a free meal and an extra cake. But this is outlandishy unacceptable, the fact that I had to drag it out of them and expose them for their straight-faced lies.To whoever manages these two employees and whoever else was involved, you need to address this right away.I'm appalled at the lack of integrity and dishonesty this location had. Nobody should be going here if this is how they're going to treat their customers.
Atmosphere: 1
Food: 1
Service: 1
Went in order a large meal for me and 2 meals for my kids waited for more than 30 minutes to get food and when I get to my house I have completely oil soaked fries that are garbage a hamburger completely covered in mustard and aamager who refused to remake my food or return my money his name was Peter I would give 0 stars but not an option
Atmosphere: 1
Food: 1
Service: 1
Good fried chicken good hand
Atmosphere: 4
Food: 4
Service: 4
Had to wait for a pot pie since it is combined with KFC. Watched them put my daughters hamburger in the bag and keep it under the lamp for the 10 minutes it took to finish the pot pie. When I confronted them they lied to me telling me it was fresh...
Atmosphere: 3
Food: 4
Service: 1
It was a KFC/A&W restaurant. We did KFC. The coleslaw was all juice. The chicken fried chicken was like a dried out biscuit. And the plastic utensils were a joke. I would have been better off getting a burger from the A&W side.
Atmosphere: 5
Food: 2
Service: 4
Had me pull up into traffic to save their timer on drive thru. Then severed customers behind me forcing me to pull to the side the street so other could get out. They then forgot about me and my food. I eventually left without my food. I’ll pay 10 bucks to never have to go here again.
Atmosphere: 1
Food: 1
Service: 1
Fast, friendly, service. Good American burgers and if you feel like KFC it's there too. Great place to eat.
Atmosphere: 5
Food: 5
Service: 5
Have some professionalism, just the slightest bit. This isn’t Popeyes.
Atmosphere: 2
Food: 3
Service: 1
We ordered a kids meal along with two hamburgers and waited 20 minutes before going up and checking on our food. There were numerous people who had been there for over 30 minutes and many had not had their order started per the employees. When our number was called, there was only a partial kids meal with the other half of our order missing. The employees said there was only this on the order. After showing the receipt they kept stating they didn't understand that we were missing more than half our order. Once the manager came over, he apologized and stated he had a lot going on with trying to train a bunch of new employees. He ended up remaking a burger himself after it was missing part of the toppings and the bun was too stale to eat. He was very apologetic and expressed his frustration at the situation at hand.
One of the places I go to lunch sometimes. Good and affordable.
Atmosphere: 4
Food: 4
Service: 4
Restaurantji Recommends
Very polite staff. I really like their cheese curds and their burgers.
Atmosphere: 5
Food: 5
Service: 5
Tired of seeing you guys having "staffing issues". This has been going on since covid. I usually done in to eat but everytime I come here, you guys have a sign on your door that says Staffing issues. You must have really bad management if you can't keeps your doors open due to "Staffing issues" Needs new management.
Atmosphere: 2
Food: 3
Service: 2
Bad form. Says the lobby is open until 10:00 but locked up at 9:40. Went through the drive thru instead where they said they were out of root beer. OUT OF ROOT BEER. This is A&W. we’re talking about. More like the workers were anxious to close shop and go home.
Service: 1
Hit the spot. Chicken was fresh and tasty. Mashed potatoes and heavy are the ultimate comfort food. And biscuits are a favorite.
Atmosphere: 5
Food: 5
Service: 5
The place was clean with nice people. The food was ok and they got are order right. It just wasn't the
Atmosphere: 4
Food: 4
Service: 5