My wife and I have eaten at the melting pot a few times over the last 2 years and have loved it each time... but this time we had a different experience. Unfortunately, about 2 hours after we left the restaurant, my wife developed a severe case of food poisoning and she spent our entire anniversary night on the toilet with diarrhea and vomiting profusely to the point where we had to get an IV the next morning. We understand that each visit there’s a risk since you cook your own food, but for a $155 meal we always set timers on our phones for the cooking times and are extremely hyper aware with cross contamination and keeping things clean.When they opened up the next day I called and spoke with one of the managers hoping to get some sort of relief from the bill, but instead was invited to come back within the next couple days to have them take care of her portion but I’d still be responsible for my $80 portion… First off, I don’t know about anyone else, but if I get extremely ill from somewhere I wouldn’t be eating there anytime soon. Second, offering to have us come again and still have to pay at all seems pretty crazy but that might just be me. All in all, our days of visiting melting pot have probably come to an end.
CS
Very nice option to share a dinner with friends. First you can get a cheese fondue then a meatFondue then a fruit/chocolate fondue. Just sad the waiter was not explaining slowly the options and was also just looking at being done with us.
Atmosphere: 5
Food: 5
Service: 3
Jason Grubaugh
Fun meal. But if you go with more than 2 people they make you use the same cheese and the same dessert because there is only 1 burner on the table and you still pay full price for both meals. Very expensive the dessert is the best part
We literally sat at our table for more than 20 mins with no water. And we weren’t even sure who our server was. And with kids who kept asking for water and a straw. We would have been more patient if we even had water at our table but we ended up leaving with kids who were having a meltdown.
Atmosphere: 1
Service: 1
Kayden Craig
Tina was by far the best server we have ever had here at melting pot! She went above and beyond! We come here often and it is usually great! She made it more than great! It was our 9 year wedding anniversary! Thank you Tina!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Sparkling Chocolate Fondue, Big Night Out Fondue Entrée, Cheese Fondue, Salads
Laurissa Ridgeway
This place is super fun and the food is amazing. We tried it a couple months ago and decided to bring our kids back they also loved it. Plan on spending 2 hours it's totally worth it entertainment and food lol
Atmosphere: 5
Food: 5
Service: 5
Arlen Jiacoletti
I loved the strawberry almond salad, the chocolate fondue, the chocolate martini drink, the service, everything was just amazing!
Robi Mandell
We thought we would enjoy a wonderful dinner. Well their manager definitely made sure that it was anything but wonderful. They had confirmed our reservation and two hours before we were to be there called with the change on a promotion that we had verified they were running. But since we were planning on having dinner with our kids and meeting them there, we decided we would just bite the bullet and have what was planned. The course came out and it was cold. It was ready and the general manager came by to ask us how we liked it. Mentioned to him that it came out cold and that it was not a stringy cheese consistency. And here I must tell you, I’ve lived in the mountains for 18 years and had left for a short period of time and came back. Now back to my review, the manager insisted that I was expecting a different consistency to my cheese Because we’re in an elevated location. I told him I knew we were that I’ve lived here before and then I’ve dined at that restaurant and that there never was this problem previously. He very rudely informed me that it was due to the elevation that the cheese was not stringy, not gooey not anything like even store-bought fondue should be , and he turned on his heel and walked away. He had already made arrangements with my husband to come to the table and do something about the fact that they had represented that the promotion was going on, and because I informed him that I had lived at this elevation previously , he made sure he never returned to the table and he never checked on us. Melting pot is a national chain that has certain standards. This general manager needs to go back to school and learn them or see if Burger King is hiring. On top of it, they have gotten rid of their mints , making the cheese dish so you can get it prepared the way you want, providing warmed items for the dinner, providing service where you don’t have to ask another server to refill your water. I am so glad I know that the whole chain is not like this Manager is running his restaurant. Unfortunately, in Utah, you only have one choice thank heavens, Idaho, Wyoming Nevada and California offer melting pot restaurants that know how to serve the proper proper way if you’re looking for a bargain basement meal or at least that type of service this is the place to go if you want fine dining like they used to do going here. my review is not because we didn’t get what was promised. It’s because it’s the honest truth about how they are. We will not be going back and it’s a shame. They are a good restaurant chain. This franchise needs some help.
Atmosphere: 3
Food: 1
Service: 3
JessicaF
This was our first time going to The Melting Pot and my husband and I absolutely loved it! We had such a great time and fun experience. Our server was very helpful and knowledgeable and helped us so much. Highly recommend as a fun date night!
what a fun experience! reservations are easy and convenient, and we were sat within 5 minutes of our reservation time. our server tanner was fast with refills and answered our questions as well as gave us recommendations. it’s pricey, but worth it for a date night or girls night out.Vegetarian options: good options! if you want separate pot then shared meat pot will have to pay extra
Atmosphere: 5
Food: 4
Service: 5
Ana
Everything was perfect!!! I loved it! The only bad thing is that the waitress was very rude because of the tip ??But the food and place are perfect ?
Atmosphere: 5
Food: 5
Service: 2
Butt Paradox
Im not bean here its 2 exclusion
Vivian Bell
Our server was excellent. We are vegan and she was very knowledgeable about what we could have.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Mojo
Jody Fletcher
Authentic food!! Hot and delicious. It’s so nice to have healthy options.
My wife and I have eaten at the melting pot a few times over the last 2 years and have loved it each time... but this time we had a different experience. Unfortunately, about 2 hours after we left the restaurant, my wife developed a severe case of food poisoning and she spent our entire anniversary night on the toilet with diarrhea and vomiting profusely to the point where we had to get an IV the next morning. We understand that each visit there’s a risk since you cook your own food, but for a $155 meal we always set timers on our phones for the cooking times and are extremely hyper aware with cross contamination and keeping things clean.When they opened up the next day I called and spoke with one of the managers hoping to get some sort of relief from the bill, but instead was invited to come back within the next couple days to have them take care of her portion but I’d still be responsible for my $80 portion… First off, I don’t know about anyone else, but if I get extremely ill from somewhere I wouldn’t be eating there anytime soon. Second, offering to have us come again and still have to pay at all seems pretty crazy but that might just be me. All in all, our days of visiting melting pot have probably come to an end.
Very nice option to share a dinner with friends. First you can get a cheese fondue then a meatFondue then a fruit/chocolate fondue. Just sad the waiter was not explaining slowly the options and was also just looking at being done with us.
Atmosphere: 5
Food: 5
Service: 3
Fun meal. But if you go with more than 2 people they make you use the same cheese and the same dessert because there is only 1 burner on the table and you still pay full price for both meals. Very expensive the dessert is the best part
Atmosphere: 4
Food: 4
Service: 4
Recommended dishes: Sparkling Chocolate Fondue, Salads
We literally sat at our table for more than 20 mins with no water. And we weren’t even sure who our server was. And with kids who kept asking for water and a straw. We would have been more patient if we even had water at our table but we ended up leaving with kids who were having a meltdown.
Atmosphere: 1
Service: 1
Tina was by far the best server we have ever had here at melting pot! She went above and beyond! We come here often and it is usually great! She made it more than great! It was our 9 year wedding anniversary! Thank you Tina!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Sparkling Chocolate Fondue, Big Night Out Fondue Entrée, Cheese Fondue, Salads
This place is super fun and the food is amazing. We tried it a couple months ago and decided to bring our kids back they also loved it. Plan on spending 2 hours it's totally worth it entertainment and food lol
Atmosphere: 5
Food: 5
Service: 5
I loved the strawberry almond salad, the chocolate fondue, the chocolate martini drink, the service, everything was just amazing!
We thought we would enjoy a wonderful dinner. Well their manager definitely made sure that it was anything but wonderful. They had confirmed our reservation and two hours before we were to be there called with the change on a promotion that we had verified they were running. But since we were planning on having dinner with our kids and meeting them there, we decided we would just bite the bullet and have what was planned. The course came out and it was cold. It was ready and the general manager came by to ask us how we liked it. Mentioned to him that it came out cold and that it was not a stringy cheese consistency. And here I must tell you, I’ve lived in the mountains for 18 years and had left for a short period of time and came back. Now back to my review, the manager insisted that I was expecting a different consistency to my cheese Because we’re in an elevated location. I told him I knew we were that I’ve lived here before and then I’ve dined at that restaurant and that there never was this problem previously. He very rudely informed me that it was due to the elevation that the cheese was not stringy, not gooey not anything like even store-bought fondue should be , and he turned on his heel and walked away. He had already made arrangements with my husband to come to the table and do something about the fact that they had represented that the promotion was going on, and because I informed him that I had lived at this elevation previously , he made sure he never returned to the table and he never checked on us. Melting pot is a national chain that has certain standards. This general manager needs to go back to school and learn them or see if Burger King is hiring. On top of it, they have gotten rid of their mints , making the cheese dish so you can get it prepared the way you want, providing warmed items for the dinner, providing service where you don’t have to ask another server to refill your water. I am so glad I know that the whole chain is not like this Manager is running his restaurant. Unfortunately, in Utah, you only have one choice thank heavens, Idaho, Wyoming Nevada and California offer melting pot restaurants that know how to serve the proper proper way if you’re looking for a bargain basement meal or at least that type of service this is the place to go if you want fine dining like they used to do going here. my review is not because we didn’t get what was promised. It’s because it’s the honest truth about how they are. We will not be going back and it’s a shame. They are a good restaurant chain. This franchise needs some help.
Atmosphere: 3
Food: 1
Service: 3
This was our first time going to The Melting Pot and my husband and I absolutely loved it! We had such a great time and fun experience. Our server was very helpful and knowledgeable and helped us so much. Highly recommend as a fun date night!
Always fun and so
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
what a fun experience! reservations are easy and convenient, and we were sat within 5 minutes of our reservation time. our server tanner was fast with refills and answered our questions as well as gave us recommendations. it’s pricey, but worth it for a date night or girls night out.Vegetarian options: good options! if you want separate pot then shared meat pot will have to pay extra
Atmosphere: 5
Food: 4
Service: 5
Everything was perfect!!! I loved it! The only bad thing is that the waitress was very rude because of the tip ??But the food and place are perfect ?
Atmosphere: 5
Food: 5
Service: 2
Im not bean here its 2 exclusion
Our server was excellent. We are vegan and she was very knowledgeable about what we could have.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Mojo
Authentic food!! Hot and delicious. It’s so nice to have healthy options.
Atmosphere: 5
Food: 5
Service: 5