Famous for its sweet smoky pork barbacoa, Cafe Rio's generous portion and reasonable prices is a must try!
Atmosphere: 5
Food: 5
Service: 4
Recommended dishes: Burrito
Lisa Pearson
I'm a huge fan of everything Cafe Rio except for the Pico. I can't eat it ? so I always ask for a side of diced tomatoes to go with the lettuce. I asked today, the gal rolled her eyes and asked another worker if she had any. Nobody looked. She just said no. Come on!! It wasn't like I asked at rush hour, it was 2:37pm and one person in line. I've asked enough that I know where they are...I'll find another one to go to from now on. I know it's just tomatoes, but I'm a paying customer with a small request and I got a huge eye roll and no effort. Not classy at all.
The food was fantastic. I had a sweet pork salad with black beans.My all-time favorite order is the coconut shrimp tacos with mango sauce.
Atmosphere: 5
Food: 5
Service: 5
Alison Carvalho
This particular location is terrible! The staff was rude and very unengaging.The girl at the line's end was too worried about text messaging than helping customers. The food stations were filthy dirty with dried meat and beans everywhere. The salsa was mixed in with the sour cream and lettuce...etc etc. Portions were small and the cost high. So disappointed...Avoid this location!!
Atmosphere: 1
Food: 1
Service: 1
Matt Goodrich
I walk in at 410p, there are 2 people in line making orders. Still making orders, all I wants is Caeso and chips! She says , have to go thru the line...I go around the carousel and the other 2 still ordering go AGAIN to the cashier!!!She waits a full minute to ring me up until the next consumer finished their ordar!!! Even though my chips are sitting in front of her!!!HORRIBLE CUSTOMER SERVICE!!!!I thought the airport Cafe Rio is bad......Interesting how you only respond to the POSITIVE REVIEWS?!?!?
Atmosphere: 1
Food: 5
Service: 1
Cindy Lou
It was slow when I walked in and ordered yet no one assisted me for a good 3 minutes....there was a girl on her phone and the other girl was doing pickup orders and two other people just sitting around. I was in a hurry and came to cafe rio cuz it was slower than usual according to Google. Took forever to get through the food line even though I was in front ....no one could be bothered to help me. When I was finally helped, the girl just put beans and rice in my salad with out asking what I wanted....I like cheese in the bottom so the tortilla doesn't get soggy....now I'm eating a soggy salad. I finally made it to checkout and I hadn't even paid when there was a review option on the receipt. The cashier said let me help you with this and you get a free drink. But I didn't get to leave any reviews she did it for me over the counter and 5 Star'd everything....which is why I'm leaving a review on Google. Turns out that wasn't even my receipt as I hadn't paid yet??♀️ , idk if the drink was free or not. But she spent so much time giving herself a good review customers piled up behind me. The whole thing was very unprofessional and I will not be going to this cafe rio again. Not a happy camper.
Midnight
They forgot to add jalapeños to my nachos and then they forgot to add guac and sour cream to my quesadillas. So we had to drive back to get what we paid for. How hard is it to get the order right?Waited for my order again. Still no jalapeños on the nachos. We asked why, they were OUT of jalapeños. Why couldn’t they have said that or offered something else to replace it? Next time, I’ll go with Costa Vida, even if I have to drive a bit ways away.
Atmosphere: 1
Food: 1
Service: 1
rachel murphy
Ordered online and only one item was correct. People who ordered beef got pork even though it was labeled pork. Lots of unhappy people. I called the store and I was on hold for 10 min before I gave up and hung up the phone. If I’m gonna pay that much, I wanna at least get what I asked for. I won’t be going back I don’t know how they managed to stay so busy this location sucks!
Atmosphere: 1
Food: 1
Service: 1
Gee Braun
Mango lemonade is sweet but delicious ? I had a salad and Loved the vinaigrette dressing.
Atmosphere: 3
Food: 3
Service: 3
Jack Wilhite
We love the food and the people. The whole experience is always great!
We have loved this location. However, the service and consistency of the food has hit bottom. The tortilla soup used to have plenty of pollo but this last visit we were served mostly broth, very few vegetables and short on the protein. Disappointing. The tortilla strips on the side were a little crumbled up pile. The Cilantro was sparse and shriveled up. The tortilla was old and hard. Again, Disappointing. Looking for an alternative franchise. Maybe the Draper location?
Atmosphere: 1
Food: 1
Service: 1
June Sun
My order was messed up, delayed and wasn't done correctly. No apologies were offered. Food was ok. Employee attitude and competency were pretty bad. Won't be returning.
Atmosphere: 1
Food: 2
Service: 1
Zoe
Sauces all had a film on them. Food tasted old. Not worth the price.
Ariane “Airee” Bennion-Pratt
Fermented tomatoes in everything we ordered, no English, employees are taking liberties with the menu's ingredients. Putting Tajin on and in everything! Um, my allergies to Tajin almost killed me.
Atmosphere: 3
Food: 3
Service: 1
Julya Parke
I ordered a children's quesadilla, im pregnant and my stomach is super nausiated and i was hoping it would sit well, the cheese wasn't melted I asked them if they could put ir through again to melt the cheese. She proceeded to use the tongs to give it to my bare hands and burn me. No apology, nothing. I only grabbed it from her because I assumed they wouldn't hand burning hot metal to a customer. Three fingers on my right hand are now burnt.Super disappointed and on top of that the cheese wasn't even melted. I'm pretty angry honestly. Do employees here not care about customer safety?
Famous for its sweet smoky pork barbacoa, Cafe Rio's generous portion and reasonable prices is a must try!
Atmosphere: 5
Food: 5
Service: 4
Recommended dishes: Burrito
I'm a huge fan of everything Cafe Rio except for the Pico. I can't eat it ? so I always ask for a side of diced tomatoes to go with the lettuce. I asked today, the gal rolled her eyes and asked another worker if she had any. Nobody looked. She just said no. Come on!! It wasn't like I asked at rush hour, it was 2:37pm and one person in line. I've asked enough that I know where they are...I'll find another one to go to from now on. I know it's just tomatoes, but I'm a paying customer with a small request and I got a huge eye roll and no effort. Not classy at all.
Atmosphere: 5
Food: 5
Service: 3
Recommended dishes: Sweet Pork Burrito, Enchilada Style, Sauce, Tortillas, Burrito
The food was fantastic. I had a sweet pork salad with black beans.My all-time favorite order is the coconut shrimp tacos with mango sauce.
Atmosphere: 5
Food: 5
Service: 5
This particular location is terrible! The staff was rude and very unengaging.The girl at the line's end was too worried about text messaging than helping customers. The food stations were filthy dirty with dried meat and beans everywhere. The salsa was mixed in with the sour cream and lettuce...etc etc. Portions were small and the cost high. So disappointed...Avoid this location!!
Atmosphere: 1
Food: 1
Service: 1
I walk in at 410p, there are 2 people in line making orders. Still making orders, all I wants is Caeso and chips! She says , have to go thru the line...I go around the carousel and the other 2 still ordering go AGAIN to the cashier!!!She waits a full minute to ring me up until the next consumer finished their ordar!!! Even though my chips are sitting in front of her!!!HORRIBLE CUSTOMER SERVICE!!!!I thought the airport Cafe Rio is bad......Interesting how you only respond to the POSITIVE REVIEWS?!?!?
Atmosphere: 1
Food: 5
Service: 1
It was slow when I walked in and ordered yet no one assisted me for a good 3 minutes....there was a girl on her phone and the other girl was doing pickup orders and two other people just sitting around. I was in a hurry and came to cafe rio cuz it was slower than usual according to Google. Took forever to get through the food line even though I was in front ....no one could be bothered to help me. When I was finally helped, the girl just put beans and rice in my salad with out asking what I wanted....I like cheese in the bottom so the tortilla doesn't get soggy....now I'm eating a soggy salad. I finally made it to checkout and I hadn't even paid when there was a review option on the receipt. The cashier said let me help you with this and you get a free drink. But I didn't get to leave any reviews she did it for me over the counter and 5 Star'd everything....which is why I'm leaving a review on Google. Turns out that wasn't even my receipt as I hadn't paid yet??♀️ , idk if the drink was free or not. But she spent so much time giving herself a good review customers piled up behind me. The whole thing was very unprofessional and I will not be going to this cafe rio again. Not a happy camper.
They forgot to add jalapeños to my nachos and then they forgot to add guac and sour cream to my quesadillas. So we had to drive back to get what we paid for. How hard is it to get the order right?Waited for my order again. Still no jalapeños on the nachos. We asked why, they were OUT of jalapeños. Why couldn’t they have said that or offered something else to replace it? Next time, I’ll go with Costa Vida, even if I have to drive a bit ways away.
Atmosphere: 1
Food: 1
Service: 1
Ordered online and only one item was correct. People who ordered beef got pork even though it was labeled pork. Lots of unhappy people. I called the store and I was on hold for 10 min before I gave up and hung up the phone. If I’m gonna pay that much, I wanna at least get what I asked for. I won’t be going back I don’t know how they managed to stay so busy this location sucks!
Atmosphere: 1
Food: 1
Service: 1
Mango lemonade is sweet but delicious ? I had a salad and Loved the vinaigrette dressing.
Atmosphere: 3
Food: 3
Service: 3
We love the food and the people. The whole experience is always great!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Sauce, Line, Burrito
Restaurantji Recommends
We have loved this location. However, the service and consistency of the food has hit bottom. The tortilla soup used to have plenty of pollo but this last visit we were served mostly broth, very few vegetables and short on the protein. Disappointing. The tortilla strips on the side were a little crumbled up pile. The Cilantro was sparse and shriveled up. The tortilla was old and hard. Again, Disappointing. Looking for an alternative franchise. Maybe the Draper location?
Atmosphere: 1
Food: 1
Service: 1
My order was messed up, delayed and wasn't done correctly. No apologies were offered. Food was ok. Employee attitude and competency were pretty bad. Won't be returning.
Atmosphere: 1
Food: 2
Service: 1
Sauces all had a film on them. Food tasted old. Not worth the price.
Fermented tomatoes in everything we ordered, no English, employees are taking liberties with the menu's ingredients. Putting Tajin on and in everything! Um, my allergies to Tajin almost killed me.
Atmosphere: 3
Food: 3
Service: 1
I ordered a children's quesadilla, im pregnant and my stomach is super nausiated and i was hoping it would sit well, the cheese wasn't melted I asked them if they could put ir through again to melt the cheese. She proceeded to use the tongs to give it to my bare hands and burn me. No apology, nothing. I only grabbed it from her because I assumed they wouldn't hand burning hot metal to a customer. Three fingers on my right hand are now burnt.Super disappointed and on top of that the cheese wasn't even melted. I'm pretty angry honestly. Do employees here not care about customer safety?
Atmosphere: 1
Food: 1
Service: 1