I rarely leave negative reviews, but I have never had a good experience at this location. Simply put, they offer slow food, not fast food. It took about 10 minutes in the drive through to get my 2 roast beef sandwiches, I was the only person in line. The food seems a bit stale and old? I’ve never noticed any quality issues at other Arby’s but maybe I haven’t paid close attention. The meat was stale and dry. The employees are somewhat polite to the customer but they seem to be rude and demanding towards each other. On a different occasion, I waited 10 minutes in the drive thru line without the line moving and inch so I parked and went inside to order… then waited almost 10 minutes inside and was never even acknowledged by a single employee. A simple “we’ll be right with you” goes a long way. I’m willing to wait my turn and be empathetic towards low staffing but I don’t enjoy being completely ignored as the only person in line for 10 minutes. I ended up walking out and going somewhere else. I understand they may be understaffed but this location needs to focus on changing or redoing their systems as well as improving customer experience. Little changes that would hardly take very little extra effort could make a world of difference. It’s why places like Chick Fil A are so nice to be at… they focus heavily on customer experience! It’s mind blowing that nothing has changed at this location, especially with so many similar reviews AND the franchise to several of them saying they will pass this information onto the location management… my experience has been consistent the 4-5 times I have visited this location since I moved nearby 6 months ago. Either the management is not actually receiving this feedback or they are not taking it seriously.
Atmosphere: 2
Food: 3
Service: 1
Nathan Adams
So I like Arby's in general. The option of roast beef instead of hamburger is a great thing. They have great options.That said this location always seems to have some kind of an issue. I have had insanely slow service, incorrect orders, out of certain items etc. I still go back every once in a while, but the experience leaves something to be desired every time. If you have some patience, and enjoy Arby's in general, the quality of the food at this location is always good.
Arby's is, in my opinion, the best quality take out/ fast food place. It's a little more expensive than most, but usually worth it.
Food: 4
Service: 5
Recommended dishes: Curly Fries, Roast Beef
Shawnee Snow
Ordered through the drive through and was asked to park out front. Waited 20 min for our $43 order. Most of our order consisted of four beef and cheddar sandwiches. Get all the way home, we live 30 min from town, and every single beef and cheddar was just dry beef and no cheese on any sandwich. Just the beef and bun. Tried to call and couldn’t get anyone to pick up the phone.
Dustin Beaver
Listen I feel this place is closing or something. They have run out of a lot of product and has been that way for a while. Equipment problems and all. Also it's so expensive for all these things considered. But the staff are nice and as patient as they can be really.
Atmosphere: 1
Food: 1
Service: 4
Cora Page
Arby's double meat and cheese sandwich was delicious. The jalapeno poppers are the best. Everyone is very friendly and helpful. I asked for extra cheese sauce and the young lady gave it to me with a smile ?.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Curly Fries, Roast Beef
Jeffrey
Unbelievably overpriced four tiny Mac and cheese balls for over $5 forget about it. Even with inflation these guys are price gouging!!!
Chug Choo
I enjoyed my time here a lot. It was really great. The customer service was phenomenal, and the food was freshly cooked to perfection.Parking: Lots of parking. I was there at night past rush hour, so there were more spots available.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chicken Tenders
Amy harding
I love Arby’s but my order this time was horrible. The bottom bun of my classic beef and cheddar was hard and stale. There was cheese only on one part of the sandwich and I didn’t find it until I was almost finished. I asked twice for horsey sauce for my poppers and didn’t get any. I was on my way north bound I15 by the time I went through my bag. They weren’t busy so not sure why my order was so bad. It was Super Bowl Sunday late evening. Won’t be stopping here again.
They had no condiments nor fries
I rarely leave negative reviews, but I have never had a good experience at this location. Simply put, they offer slow food, not fast food. It took about 10 minutes in the drive through to get my 2 roast beef sandwiches, I was the only person in line. The food seems a bit stale and old? I’ve never noticed any quality issues at other Arby’s but maybe I haven’t paid close attention. The meat was stale and dry. The employees are somewhat polite to the customer but they seem to be rude and demanding towards each other. On a different occasion, I waited 10 minutes in the drive thru line without the line moving and inch so I parked and went inside to order… then waited almost 10 minutes inside and was never even acknowledged by a single employee. A simple “we’ll be right with you” goes a long way. I’m willing to wait my turn and be empathetic towards low staffing but I don’t enjoy being completely ignored as the only person in line for 10 minutes. I ended up walking out and going somewhere else. I understand they may be understaffed but this location needs to focus on changing or redoing their systems as well as improving customer experience. Little changes that would hardly take very little extra effort could make a world of difference. It’s why places like Chick Fil A are so nice to be at… they focus heavily on customer experience! It’s mind blowing that nothing has changed at this location, especially with so many similar reviews AND the franchise to several of them saying they will pass this information onto the location management… my experience has been consistent the 4-5 times I have visited this location since I moved nearby 6 months ago. Either the management is not actually receiving this feedback or they are not taking it seriously.
Atmosphere: 2
Food: 3
Service: 1
So I like Arby's in general. The option of roast beef instead of hamburger is a great thing. They have great options.That said this location always seems to have some kind of an issue. I have had insanely slow service, incorrect orders, out of certain items etc. I still go back every once in a while, but the experience leaves something to be desired every time. If you have some patience, and enjoy Arby's in general, the quality of the food at this location is always good.
Atmosphere: 4
Food: 4
Service: 3
Recommended dishes: Smokehouse Brisket Sandwich, Curly Fries, Roast Beef
Arby's is, in my opinion, the best quality take out/ fast food place. It's a little more expensive than most, but usually worth it.
Food: 4
Service: 5
Recommended dishes: Curly Fries, Roast Beef
Ordered through the drive through and was asked to park out front. Waited 20 min for our $43 order. Most of our order consisted of four beef and cheddar sandwiches. Get all the way home, we live 30 min from town, and every single beef and cheddar was just dry beef and no cheese on any sandwich. Just the beef and bun. Tried to call and couldn’t get anyone to pick up the phone.
Listen I feel this place is closing or something. They have run out of a lot of product and has been that way for a while. Equipment problems and all. Also it's so expensive for all these things considered. But the staff are nice and as patient as they can be really.
Atmosphere: 1
Food: 1
Service: 4
Arby's double meat and cheese sandwich was delicious. The jalapeno poppers are the best. Everyone is very friendly and helpful. I asked for extra cheese sauce and the young lady gave it to me with a smile ?.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Curly Fries, Roast Beef
Unbelievably overpriced four tiny Mac and cheese balls for over $5 forget about it. Even with inflation these guys are price gouging!!!
I enjoyed my time here a lot. It was really great. The customer service was phenomenal, and the food was freshly cooked to perfection.Parking: Lots of parking. I was there at night past rush hour, so there were more spots available.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chicken Tenders
I love Arby’s but my order this time was horrible. The bottom bun of my classic beef and cheddar was hard and stale. There was cheese only on one part of the sandwich and I didn’t find it until I was almost finished. I asked twice for horsey sauce for my poppers and didn’t get any. I was on my way north bound I15 by the time I went through my bag. They weren’t busy so not sure why my order was so bad. It was Super Bowl Sunday late evening. Won’t be stopping here again.
Atmosphere: 2
Food: 1
Service: 4
Restaurantji Recommends
Food was okay. Staff was great and the lobby was clean.
Atmosphere: 4
Food: 3
Service: 4
Recommended dishes: French Dip
Edit: Food is good. Just like I ordered. Can be very busy depending on when ordered. Don't be mad when ordered at peak times.
Atmosphere: 5
Food: 5
Service: 5
Staff let us into the dining area even though it was closed becuase our car was to big to go through the drive through. Staff was also super friendly.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Curly Fries
One of my favorite places to eat. The staff is so friendly.
Atmosphere: 5
Food: 5
Service: 5
Food was great. Lots of roast beef on the double.
Atmosphere: 4
Food: 4
Service: 4