The food is always amazing! However the customer service is lacking. They are very short with you and can come off kinda rude. I wish they were a little nicer as that would make the experience even better!
Atmosphere: 3
Food: 5
Service: 2
Recommended dishes: Fish Platter
VA Wink
Sorry that i choose this restaurant today .I switch between Capt Ds and long John silvers.Normally happy with the food. But today. I was served cool mac and cheese. Not warm, but cool. And the fries were definitly sitting for a bit.Now I will say, the woman serving came around asking how everything was.When i explained that the mac was cold. She offered to get me something else.I was in a bit of a hurry and i chose to say no. But the chicken and fish were hot and tasty so i had half a lunch.
Atmosphere: 5
Food: 3
Service: 5
Recommended dishes: Fish Platter
Lacy Ferguson
My food was cold as ice very disgusting
Michael Terry
I give the cooks. Waitresses a 10 out of 10.The food was perfect. Hands to the cooks on this Friday afternoon 1/26/24. @ 5:00 pm.... And the waitresses....It was the best since I have been going there through the years.Acknowledge your staff that was there today and let em know that you ( Captains D's) appreciate them....
Atmosphere: 5
Food: 5
Service: 5
Sheri Johnston
The food was good, just not what I remembered .
Atmosphere: 3
Food: 3
Service: 4
Megan Kellogg
Went through the drive thru, made my order and drove around. Took 10 minutes to get my 1 tray. Thought maybe it took so long was because it was all being cooked fresh. Nope. All of it was cold. The lady had no interaction except to tell me my total.
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: French Fries, Coleslaw, Hush Puppies, Supreme Sampler Meal
Jasmine Morris
The Ashland Captain Ds service is not good at all. I did an online order for 4ct chicken strips meal, I pulled up to the window for my food, no one greeted me, looked at me or nothing, I sat in the car so long waiting on my food that I had to put it in park, again no one acknowledged me so I didn’t know what was taking so long, finally the lady handed me the food and said “Here you go, have a good one” with a very “irritated” tone and closed the window before I could even say thank you. Then after all that, I got back to my job from break to eat..and it was someone else’s order, not at all what I asked for. That was so frustrating & unacceptable. I didn’t get her name but this was on 11/21/2023 at around 1:45pm. Now I just spent like $14 on an order that’s not even mine and that I’m not even going to eat and I couldn’t go back because I was on break and had to get back to work. Highly disappointing.
Atmosphere: 1
Food: 1
Service: 1
Sa'Nijah Morris
Wouldn’t take my dog there. Bathroom is nasty as hell. Employees look dirty.
Atmosphere: 1
Food: 1
Service: 1
Crissy
The food was really good, but the customer service was the best! Everyone was very nice and helpful. Will definitely return.
Atmosphere: 4
Food: 4
Service: 5
Som Deginda
Friendly staffs, food is good. I am an old timer.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Coleslaw, Hush Puppies, Fish Platter
It was later in the evening. No one else in the restaurant. Food was good, not great, service wax a little above average. The atmosphere was ok, not good, not bad...as I said, no one else was eating. I only have one complaint. One of the cooks was so loud, she probably could have been heard from outside the restaurant.
Atmosphere: 4
Food: 4
Service: 4
Recommended dishes: Baked Potato, Hush Puppies, Clam Strips, Fish Platter
Tuesday Payne
Everyone was friendly, the food was delicious. I love the battered fish. The bathroom was clean and so was the restaurant.Wheelchair accessibility: Convenient, ramp to the door.
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Fish Platter
Elisha Waller
I use to love coming here but now every time I come their messing up our order, I doubled asked for cheese on my sandwich to make sure she heard me and she said “GOT IT” and when I got my food surprisingly there was no cheese it I’m done eating
Atmosphere: 3
Food: 4
Service: 1
Bev S.
We haven't visited in some months and were impressed with all we ordered for lunch today.. Clam strips, fried fish and broiled white fish, French fries, cole slaw and fried okra. The bread roll, too. We're going back soon
Jeanne Christmas
I use drive tru and speaker has been impossible for years. Food is decreasing in flavor & quality in the BURG. LOBSTER ROLL IS SLAPPED ON A ROLL. THE ICED TEA IS SWEETER THAN OTHER TIMES, SERVICE IS OK DEPENDING W H O IS WORKING. THE ONE IN Ashland Va. Is better food & service.
The food is always amazing! However the customer service is lacking. They are very short with you and can come off kinda rude. I wish they were a little nicer as that would make the experience even better!
Atmosphere: 3
Food: 5
Service: 2
Recommended dishes: Fish Platter
Sorry that i choose this restaurant today .I switch between Capt Ds and long John silvers.Normally happy with the food. But today. I was served cool mac and cheese. Not warm, but cool. And the fries were definitly sitting for a bit.Now I will say, the woman serving came around asking how everything was.When i explained that the mac was cold. She offered to get me something else.I was in a bit of a hurry and i chose to say no. But the chicken and fish were hot and tasty so i had half a lunch.
Atmosphere: 5
Food: 3
Service: 5
Recommended dishes: Fish Platter
My food was cold as ice very disgusting
I give the cooks. Waitresses a 10 out of 10.The food was perfect. Hands to the cooks on this Friday afternoon 1/26/24. @ 5:00 pm.... And the waitresses....It was the best since I have been going there through the years.Acknowledge your staff that was there today and let em know that you ( Captains D's) appreciate them....
Atmosphere: 5
Food: 5
Service: 5
The food was good, just not what I remembered .
Atmosphere: 3
Food: 3
Service: 4
Went through the drive thru, made my order and drove around. Took 10 minutes to get my 1 tray. Thought maybe it took so long was because it was all being cooked fresh. Nope. All of it was cold. The lady had no interaction except to tell me my total.
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: French Fries, Coleslaw, Hush Puppies, Supreme Sampler Meal
The Ashland Captain Ds service is not good at all. I did an online order for 4ct chicken strips meal, I pulled up to the window for my food, no one greeted me, looked at me or nothing, I sat in the car so long waiting on my food that I had to put it in park, again no one acknowledged me so I didn’t know what was taking so long, finally the lady handed me the food and said “Here you go, have a good one” with a very “irritated” tone and closed the window before I could even say thank you. Then after all that, I got back to my job from break to eat..and it was someone else’s order, not at all what I asked for. That was so frustrating & unacceptable. I didn’t get her name but this was on 11/21/2023 at around 1:45pm. Now I just spent like $14 on an order that’s not even mine and that I’m not even going to eat and I couldn’t go back because I was on break and had to get back to work. Highly disappointing.
Atmosphere: 1
Food: 1
Service: 1
Wouldn’t take my dog there. Bathroom is nasty as hell. Employees look dirty.
Atmosphere: 1
Food: 1
Service: 1
The food was really good, but the customer service was the best! Everyone was very nice and helpful. Will definitely return.
Atmosphere: 4
Food: 4
Service: 5
Friendly staffs, food is good. I am an old timer.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Coleslaw, Hush Puppies, Fish Platter
Restaurantji Recommends
It was later in the evening. No one else in the restaurant. Food was good, not great, service wax a little above average. The atmosphere was ok, not good, not bad...as I said, no one else was eating. I only have one complaint. One of the cooks was so loud, she probably could have been heard from outside the restaurant.
Atmosphere: 4
Food: 4
Service: 4
Recommended dishes: Baked Potato, Hush Puppies, Clam Strips, Fish Platter
Everyone was friendly, the food was delicious. I love the battered fish. The bathroom was clean and so was the restaurant.Wheelchair accessibility: Convenient, ramp to the door.
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Fish Platter
I use to love coming here but now every time I come their messing up our order, I doubled asked for cheese on my sandwich to make sure she heard me and she said “GOT IT” and when I got my food surprisingly there was no cheese it I’m done eating
Atmosphere: 3
Food: 4
Service: 1
We haven't visited in some months and were impressed with all we ordered for lunch today.. Clam strips, fried fish and broiled white fish, French fries, cole slaw and fried okra. The bread roll, too. We're going back soon
I use drive tru and speaker has been impossible for years. Food is decreasing in flavor & quality in the BURG. LOBSTER ROLL IS SLAPPED ON A ROLL. THE ICED TEA IS SWEETER THAN OTHER TIMES, SERVICE IS OK DEPENDING W H O IS WORKING. THE ONE IN Ashland Va. Is better food & service.