Food is good when you get what your order, but my last 3 orders have been wrong. Usually I just eat it cause its still close, but the last one wasn't something I could eat at all and after multiple attempts to get a refund i couldn't even get a response. Just don't order on the app and you'll probably be fine.
Atmosphere: 5
Food: 5
Service: 1
Sheila Powelka
Excellent shop!!! Great service friendly people working there.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Big Kahuna Cheese Steak
Dennis Hassinger
This place is always
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Sandwich
Deborah Isabella
The service and food was great. Less than 9 miles from our hotel in Glen Allen, VA.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Club Sub
Bonnie Martin
Great subs, happy employees, clean restaurant.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Cheesesteak
Louis Morris
Ordered a large kahuna sub, but I received a steak and cheese. It didn’t have peppers, onions or jalapeños. It was very disappointing.
Atmosphere: 4
Food: 1
Service: 1
Recommended dishes: Big Kahuna Cheese Steak
Shawn Hudson
Can't go wrong with a #6, Mike's way!
Atmosphere: 5
Food: 5
Service: 5
Rich C
Great food, service, vibes.
Atmosphere: 5
Food: 5
Service: 5
Jessica Crews
I love that they offer the option to get a gluten-free sub! Food is great, and the staff are always friendly.Dietary restrictions: They carry Udi's gluten free bread AND snickerdoodles.
Atmosphere: 5
Food: 5
Service: 5
Kimberly Davis
A young man named Lee has an excellent work ethic, customer service attitude that is top notch, and serves with a smile that will brighten the darkest day. Service like his makes the good food taste great! I will recommend this place to everyone who is hungry with a need for flavor. Lee puts it all in the bread. SUPERB!!!
Stale bun, brown lettuce and poor customer service.
Atmosphere: 1
Food: 1
Service: 1
Shavaughn Chavous
I love coming here customer service A1 every time!!! Sarah is so wonderful and pleasant she always very nice and helpful. You want A1 customer service come here you will love it and the food phenomenal!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Baja Chicken Wrap, Club Sub, Sandwich
Miranda R.
Mobile App Order #01-000205-99-051993.Yesterday, my office received some coupons from Jersey Mikes franchise 708 England Street, Ashland. I ordered my husband and my food for pick up so once it was ready it was grab and go! I grabbed the bag in the online order shelf with my name on it looked inside saw two sandwiches and drove home. Once I got home, I started to eat my sandwich, but did not like the bacon on it (ordered 2 club sandwiches), the bacon was kind of burnt and messed up the sandwich, so I took it off and showed it to my husband. He looked at it and then realized that his club did not have bacon on it at all. He asked me to call the store to complain. I called, spoke to a very nice and apologetic associate named Sydney, she asked if I could bring the sandwich back so that they can make another one, I advised her that I live over 30 minutes away. She said that she understands and that I could come in to get a correct Club sandwich the next day, I advised I won't be in the office until Wednesday, so she said that she would leave a note for me to pick it up on Wednesday. I thanked her for offering to make it right and told her I would be there on Wednesday to get my husband his correct sandwich. He loves subs so he'll be happy. Today, I received a call from a "manager" she of course did not give me her name, called from 804-798-6290 at 11:02am, and told me that, she saw the note that was left for me to pick up a Club sandwich on Wednesday@ 5pm, but that I would have to bring in the sandwich that did not include bacon, as it was not made wrong, it just did not have bacon on it. I advised her that I live over 30 minutes away so that I would not be able to bring in a 3-day old sandwich (order was on Monday, 11/6@5pm and I was told I could pick up the do-over on Wednesday, 11/8@5pm). Of course, I do not plan to keep or carry around an old sandwich for three days, so it was dinner, my husband ate it, he waasn't happy with it but it was dinner. So, then she told me that I could come in on Wednesday to BUY another Club sandwich and they would add extra bacon. As their policy is either for me to bring in the sandwich (she repeated it was not made wrong, it just did not have bacon on it). The manager did not want us to have another "free" sandwich unless my husband did not eat the other one. That is absolutely ridiculous! I used a Bogo coupon only because it was placed in my hand. Someone like Syndney would be a great manager, she should be promoted, not disciplined, and she deserves her JOB! As the manager, the mean lady went out your way to take back what was already told to me, like it was my fault! Then after alot of back and forth, said that "to make me happy she will give me another sandwich". No thank you! As a manager myself, good customer service would have been to still give me the "redo" sandwich, on behalf of your franchise apologize for the mistake (actually admit that), even though your policy is for the customer to bring back the incorrect sandwich, in order to receive a new sandwich or give extra of the item that was left off the sandwich, next time. (because the old sandwich would have still been eaten by or thrown in the trash, which the manager apparently preferred for it to be thrown away than eaten). That way, as the customer, I would not be totally pissed off at your unprofessional attitude and distaste of that franchise. If you just had to call, you could have said "We are still planning to make your sandwich on Wednesday, but just so you know, our policy is not throwing away food so that the customer does not get to eat it in order for us to agree to make another sandwich), for next time, but to renege on what a customer was already told. Makes you unprofessional and extremely PETTY! Syndey, if you read this, contact me if anything but a raise or promotion happens. And reviewing the other reviews, making correct orders and customer service a problem already!
Chadwick H.
They are unable to fulfill an order with the sandwich you actually ordered. They constantly mess them up to the point where they need new stuff and management to actually give their customers what they paid for.
Donna O.
So full disclosure, this was catering. We got some ham and provolone, Turkey and provolone, and BLTs. The lettuce, tomatoes, and onions came on the side. All normal so far. Open up a sandwich and there's just ham on it. Same for turkey. Same for bacon. They couldn't put anything on the bun but meat. I'm never one to turn away food, esp employer provided, but I certainly didn't think it was a "build your own"
Food is good when you get what your order, but my last 3 orders have been wrong. Usually I just eat it cause its still close, but the last one wasn't something I could eat at all and after multiple attempts to get a refund i couldn't even get a response. Just don't order on the app and you'll probably be fine.
Atmosphere: 5
Food: 5
Service: 1
Excellent shop!!! Great service friendly people working there.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Big Kahuna Cheese Steak
This place is always
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Sandwich
The service and food was great. Less than 9 miles from our hotel in Glen Allen, VA.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Club Sub
Great subs, happy employees, clean restaurant.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Cheesesteak
Ordered a large kahuna sub, but I received a steak and cheese. It didn’t have peppers, onions or jalapeños. It was very disappointing.
Atmosphere: 4
Food: 1
Service: 1
Recommended dishes: Big Kahuna Cheese Steak
Can't go wrong with a #6, Mike's way!
Atmosphere: 5
Food: 5
Service: 5
Great food, service, vibes.
Atmosphere: 5
Food: 5
Service: 5
I love that they offer the option to get a gluten-free sub! Food is great, and the staff are always friendly.Dietary restrictions: They carry Udi's gluten free bread AND snickerdoodles.
Atmosphere: 5
Food: 5
Service: 5
A young man named Lee has an excellent work ethic, customer service attitude that is top notch, and serves with a smile that will brighten the darkest day. Service like his makes the good food taste great! I will recommend this place to everyone who is hungry with a need for flavor. Lee puts it all in the bread. SUPERB!!!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Club Sub
Restaurantji Recommends
Stale bun, brown lettuce and poor customer service.
Atmosphere: 1
Food: 1
Service: 1
I love coming here customer service A1 every time!!! Sarah is so wonderful and pleasant she always very nice and helpful. You want A1 customer service come here you will love it and the food phenomenal!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Baja Chicken Wrap, Club Sub, Sandwich
Mobile App Order #01-000205-99-051993.Yesterday, my office received some coupons from Jersey Mikes franchise 708 England Street, Ashland. I ordered my husband and my food for pick up so once it was ready it was grab and go! I grabbed the bag in the online order shelf with my name on it looked inside saw two sandwiches and drove home. Once I got home, I started to eat my sandwich, but did not like the bacon on it (ordered 2 club sandwiches), the bacon was kind of burnt and messed up the sandwich, so I took it off and showed it to my husband. He looked at it and then realized that his club did not have bacon on it at all. He asked me to call the store to complain. I called, spoke to a very nice and apologetic associate named Sydney, she asked if I could bring the sandwich back so that they can make another one, I advised her that I live over 30 minutes away. She said that she understands and that I could come in to get a correct Club sandwich the next day, I advised I won't be in the office until Wednesday, so she said that she would leave a note for me to pick it up on Wednesday. I thanked her for offering to make it right and told her I would be there on Wednesday to get my husband his correct sandwich. He loves subs so he'll be happy. Today, I received a call from a "manager" she of course did not give me her name, called from 804-798-6290 at 11:02am, and told me that, she saw the note that was left for me to pick up a Club sandwich on Wednesday@ 5pm, but that I would have to bring in the sandwich that did not include bacon, as it was not made wrong, it just did not have bacon on it. I advised her that I live over 30 minutes away so that I would not be able to bring in a 3-day old sandwich (order was on Monday, 11/6@5pm and I was told I could pick up the do-over on Wednesday, 11/8@5pm). Of course, I do not plan to keep or carry around an old sandwich for three days, so it was dinner, my husband ate it, he waasn't happy with it but it was dinner. So, then she told me that I could come in on Wednesday to BUY another Club sandwich and they would add extra bacon. As their policy is either for me to bring in the sandwich (she repeated it was not made wrong, it just did not have bacon on it). The manager did not want us to have another "free" sandwich unless my husband did not eat the other one. That is absolutely ridiculous! I used a Bogo coupon only because it was placed in my hand. Someone like Syndney would be a great manager, she should be promoted, not disciplined, and she deserves her JOB! As the manager, the mean lady went out your way to take back what was already told to me, like it was my fault! Then after alot of back and forth, said that "to make me happy she will give me another sandwich". No thank you! As a manager myself, good customer service would have been to still give me the "redo" sandwich, on behalf of your franchise apologize for the mistake (actually admit that), even though your policy is for the customer to bring back the incorrect sandwich, in order to receive a new sandwich or give extra of the item that was left off the sandwich, next time. (because the old sandwich would have still been eaten by or thrown in the trash, which the manager apparently preferred for it to be thrown away than eaten). That way, as the customer, I would not be totally pissed off at your unprofessional attitude and distaste of that franchise. If you just had to call, you could have said "We are still planning to make your sandwich on Wednesday, but just so you know, our policy is not throwing away food so that the customer does not get to eat it in order for us to agree to make another sandwich), for next time, but to renege on what a customer was already told. Makes you unprofessional and extremely PETTY! Syndey, if you read this, contact me if anything but a raise or promotion happens. And reviewing the other reviews, making correct orders and customer service a problem already!
They are unable to fulfill an order with the sandwich you actually ordered. They constantly mess them up to the point where they need new stuff and management to actually give their customers what they paid for.
So full disclosure, this was catering. We got some ham and provolone, Turkey and provolone, and BLTs. The lettuce, tomatoes, and onions came on the side. All normal so far. Open up a sandwich and there's just ham on it. Same for turkey. Same for bacon. They couldn't put anything on the bun but meat. I'm never one to turn away food, esp employer provided, but I certainly didn't think it was a "build your own"