How was the third customer in this store first opened. I visit the store last night and ordered the chicken cordon bleu. What I got was chicken, mushrooms, onions. Everything that wasn't a chicken caught on Blue. When I called the store and asked to speak to the manager, a young lady answered the phone and I asked her. Are you the manager? She said yes and I said can I get your name she said no and I said excuse me what did you say she says n o no and hung the phone up for me. So if this is the type of customer service at Penn station on Midlothian it's going to continue to give us customers. I will band myself and not spend any money more and not recommend that store to anybody else. It's the worst customer service I've received. I was the second customer when that store first open for the first time
Atmosphere: 1
Food: 1
Service: 1
Jamie Wolfe
Manager was extremely rude about a grub hub order that was missing a sandwich. Both the driver and manager blamed each other. Most managers tend to be better with customer service. The sandwiches we got were lesser quality than we have had in the past.
Food: 3
Service: 1
Stormn Dowden
Worst sub I've ever had. A big sloppy mess smh.
Atmosphere: 1
Food: 1
Service: 1
Catina Lane
Great food always! A bit pricey.
Food: 5
Recommended dishes: Cheesesteak
Asad Mushtaq
Everything was great employees were polite great tasting sub was served quickly. Washroom on the other hand was disgusting, hand soap dispenser was full of water mixed soap, toilet paper was laying around so was paper towels which were actually one of the worst kind.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Cheesesteak Wrap
Tee S.
Ordered three sandwiches. They were all labeled incorrectly. Employee cooking food had untucked shirt that was touching food as they were preparing it. Several items paid for were left out. The sandwich itself tasted decent.
Ralphfield Sinkler
Food tastes good, sandwiches are really small though.
Atmosphere: 3
Food: 3
Service: 3
Recommended dishes: Cheesesteak, Fresh-Cut Fries, Sub
Dawn Jackson
I love their subs and fries.
Atmosphere: 5
Food: 5
Service: 5
Karen Peppers
Just ate at location on Midlothian Turnpike. Ordered my usual the classic Italian. I have always bragged about the Italian sub here today I found it disappointing.First I walked in to find one girl behind counter playing with her long hair thank God she puf gloves on before handling the food. It was dirty behind counter food slicing area has good debris left there from last cutting. Not cleaned up.There was no one in there when I walked in.The other girl cooking as well had hair past her shoulders no hair net hair swinging back and forth with every movent.Sorry I checked my sand wich and first real well just to make sure there was not any hair in n them.Watching people prepare food with no sense of handling of food, kills an appetite fast.Needless to say I will not visit this location again.Pot belly sandwiches makes a great Italian too. Also the fries I received were like it was the leftover pieces in the tray.How disappointing!!! Especially after paying nearly 15.00 to eat a small sub, fries and drink.Please train your people how to handle the food especially in front of customers, and also how about hello how can I help you when people arrive.The girls did not seem to happy about working there
Sean Frederick
Worth the 2 hour drive really took the time to make a outstanding sandwich for me definitely recommend this
I wanted something different so I ordered a chicken teriyaki sandwich.Sandwich was excellent in taste and in size I got the regular size. It's chicken breast grilled onions and mushrooms with provolone cheese. The fries are amazing cut fresh and fried to order. I got the combo with a drink for $15 buck's. You will enjoy the flavor and portion. Definitely recommend you try it if you haven't been. By the way they are famous for steak and cheese Subs but I wanted something different so I went with the chicken. Good either way.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Cheesesteak, Teriyaki Chicken Sandwich, Chicken Teriyaki, Sub
Tony Marquez
The bread was great and the sub was one of the best.
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Turkey Avocado
Aaron Goodnow
Unfortunately, the last couple times we’ve went here the food has either been cold. The lettuce was old and the staff was not attentive will continue to give them a shot, but their prices are pushing me away.
Atmosphere: 5
Food: 3
Service: 4
Recommended dishes: Cheesesteak
Erin A
Love the subs and fries. Only downfall is the price to feed our family of 5 was just under $100. Total bummer on that.
How was the third customer in this store first opened. I visit the store last night and ordered the chicken cordon bleu. What I got was chicken, mushrooms, onions. Everything that wasn't a chicken caught on Blue. When I called the store and asked to speak to the manager, a young lady answered the phone and I asked her. Are you the manager? She said yes and I said can I get your name she said no and I said excuse me what did you say she says n o no and hung the phone up for me. So if this is the type of customer service at Penn station on Midlothian it's going to continue to give us customers. I will band myself and not spend any money more and not recommend that store to anybody else. It's the worst customer service I've received. I was the second customer when that store first open for the first time
Atmosphere: 1
Food: 1
Service: 1
Manager was extremely rude about a grub hub order that was missing a sandwich. Both the driver and manager blamed each other. Most managers tend to be better with customer service. The sandwiches we got were lesser quality than we have had in the past.
Food: 3
Service: 1
Worst sub I've ever had. A big sloppy mess smh.
Atmosphere: 1
Food: 1
Service: 1
Great food always! A bit pricey.
Food: 5
Recommended dishes: Cheesesteak
Everything was great employees were polite great tasting sub was served quickly. Washroom on the other hand was disgusting, hand soap dispenser was full of water mixed soap, toilet paper was laying around so was paper towels which were actually one of the worst kind.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Cheesesteak Wrap
Ordered three sandwiches. They were all labeled incorrectly. Employee cooking food had untucked shirt that was touching food as they were preparing it. Several items paid for were left out. The sandwich itself tasted decent.
Food tastes good, sandwiches are really small though.
Atmosphere: 3
Food: 3
Service: 3
Recommended dishes: Cheesesteak, Fresh-Cut Fries, Sub
I love their subs and fries.
Atmosphere: 5
Food: 5
Service: 5
Just ate at location on Midlothian Turnpike. Ordered my usual the classic Italian. I have always bragged about the Italian sub here today I found it disappointing.First I walked in to find one girl behind counter playing with her long hair thank God she puf gloves on before handling the food. It was dirty behind counter food slicing area has good debris left there from last cutting. Not cleaned up.There was no one in there when I walked in.The other girl cooking as well had hair past her shoulders no hair net hair swinging back and forth with every movent.Sorry I checked my sand wich and first real well just to make sure there was not any hair in n them.Watching people prepare food with no sense of handling of food, kills an appetite fast.Needless to say I will not visit this location again.Pot belly sandwiches makes a great Italian too. Also the fries I received were like it was the leftover pieces in the tray.How disappointing!!! Especially after paying nearly 15.00 to eat a small sub, fries and drink.Please train your people how to handle the food especially in front of customers, and also how about hello how can I help you when people arrive.The girls did not seem to happy about working there
Worth the 2 hour drive really took the time to make a outstanding sandwich for me definitely recommend this
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
The only sub place where you can get French fries instead of a bag of chips.
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Fresh-Cut Fries, Chicken Parmesan
I wanted something different so I ordered a chicken teriyaki sandwich.Sandwich was excellent in taste and in size I got the regular size. It's chicken breast grilled onions and mushrooms with provolone cheese. The fries are amazing cut fresh and fried to order. I got the combo with a drink for $15 buck's. You will enjoy the flavor and portion. Definitely recommend you try it if you haven't been. By the way they are famous for steak and cheese Subs but I wanted something different so I went with the chicken. Good either way.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Cheesesteak, Teriyaki Chicken Sandwich, Chicken Teriyaki, Sub
The bread was great and the sub was one of the best.
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Turkey Avocado
Unfortunately, the last couple times we’ve went here the food has either been cold. The lettuce was old and the staff was not attentive will continue to give them a shot, but their prices are pushing me away.
Atmosphere: 5
Food: 3
Service: 4
Recommended dishes: Cheesesteak
Love the subs and fries. Only downfall is the price to feed our family of 5 was just under $100. Total bummer on that.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Cheesesteak, Fresh-Cut Fries