This is without a doubt, the worst Papa Johns I've been to. Twice I ordered a veggie pizza from them and twice it did not have black olives on it. You'd think after the first time, they'd make sure they got it right in the future. The second time when I told the employee (possibly the manager) at the store after receiving the pizza, no apologies, nothing. He just took the pizza from me, ignored me when I tried to get his attention telling him I'll just take the pizza as is, and then put it back in the oven with the black olives on it and gave it to me and didn't apologize or anything. As a result of their screwups, I was late getting back to work from my meal break.
Atmosphere: 1
Food: 3
Service: 1
Tom Rockett
Great staff. Always friendly even when
Atmosphere: 5
Food: 5
Service: 5
Kevin
The manager, Moe has been genuinely kind and supportive in providing an outstanding customer service. I am leaving this review, because he totally deserves a 5 star review. Thank you again for great customer service,
Service: 5
Dee A
Worst papa johns to order from. They will guarantee get your order wrong or just not acknowledge your online order for 2 hours plus until you call and then blame it on the system being slow and instead of apologizing the rude old manager will take out his anger, about having a career as a fast food worker at his big old age, on you the paying customer and yell at you that he will cancel your order and drop the phone. Worst food and service. He spit in my food out of spite ! I called corporate and am seeking legal action. So disgusting! I’m appalled!
Atmosphere: 1
Food: 1
Service: 1
cory walls
Solid. Tasted like it should, fast service, great staff.
Ann Hoffman
I ordered a pizza for delivery from this location using the Papa Johns app at about 5pm and requested a 6:15pm delivery. The order processed fine on my end but in a short while, I received an order confirmation email saying the pizza will be delivered at about 5:30pm (45 minutes early). I called this location immediately but was placed on hold for about 10 minutes until I spoke to Dante, the manager - by then to pizza was already in route. I explained the issue and he stated that the app doesn’t work properly unless the order ahead is at least 4 hours in advance. He insinuated that I should know about this defect. He also insinuated that I may be trying to get away with something since I apparently made a complaint in the past (I checked and my last order from Papa Johns was a year ago and once again two years before that). I never asked for any money back so I’m not sure what I was trying to get away with. In the end, Dante reluctantly agreed to send a replacement pizza set to be delivered at 6:15pm (as ordered) - a very reasonable accommodation - except the pizza was never delivered. Based on how I thought the conversation with Dante sounded, we did not eat the first pizza, expecting that an exchange would be required (keeping the fresh and hot one in exchange for the cold pizza delivered at the wrong time). When the promised pizza never came, we had no choice but to eat the first one. This is a great example of how not to manage. With all of the pizza delivery options available, I would choose any other one before ordering from this deceiptful and poorly managed location again. By the way, the pizza was not very good either.
Food: 2
Service: 1
Recommended dishes: Pepperoni Pizza
marvin rubio
We ordered some cinnamon bites were beyond burnt. No sauce, nobody at the front to help, and to top it off was horrible tasting. Overall horrible service and even worse food. I do not recommend their bites maybe their pizza is better but I am not willing to find out.
Atmosphere: 3
Food: 1
Service: 1
David M.
I have been ordering from the Papa Johns for years. Didn't have problems until this past order. I placed a large order and the staff COMPLAINED I DIDN'T TIP ENOUGH for a PICKUP ORDER. Their job is to make pizza. They didn't deliver anything. I place orders that good size every other month or so. I guarantee I will never order from this one again. I wrote an email to the owner and the response I got back was straight up embarrassing. It was full of typos and incomplete sentences. Years of ordering...I will drive 10 minutes past this place to go to another. I just have to make sure any one I go to isn't owned by the same guy who owns this one.
Chante Greene
Order through the app for delivery, never received my order. Called the store and was told I had to call door dash, as this was who they used for delivery. Was unable to give door dash number nor did they try to assist with locating order. When I call door dash, they were unable to get a hold of anyone in the store. This is beyond frustrating at this point papa johns has lost a costumer. I will spread the word not to order from them.
Service: 1
Jack Bailey
Really bad experience tonight from this location. From the time I ordered to when my pizza came out was close to an hour. I ordered a veggie and a peperoni. The peperoni was OK, but the veggie was skimpy on toppings and missing the garlic sauce and peppers. If Papa Johns is going forward at this level, I won't be shopping there much in the future.Vegetarian options: Small and skimpy and no black olives, very disappointing.
This is by far the worst Papa Johns ever . Do NOT order from here!Rude customer service, the pizza was horrible and the staff are inadequate !!
Elizabeth Rockett
They were efficient and exact on getting my order correct. While busy, you could see how well the staff worked together. The food was made well and my family was happy with the results.It feels a little odd to set 5 stars for a take out pizza counter, but everything was clean and orderly while they were in a heavy volume time. They handed me my pizza and made eye contact, instead of plopping it on the counter - that was nice.
Atmosphere: 5
Food: 5
Service: 5
Simple Pinoy 703
I will never be ordering from here. Your carry out order takes 45 mins -1 hr to make. I mean how hard is it to make a pizza when all the ingredients are infront of you. They have a short little man thats very unprofessional they call a manager (Dante). He hates his job so he takes it out on his customers. Then have the audacity to use profanity towards customers for asking what his problem was.
Christopher Buck
Pizza order was marked as delivered, however it wasn't. Sat on hold with the store for 10 minutes. Employee in the store was indifferent about resolving the issue or finding information about what was going
Service: 1
Meredith R.
this tastes like cardboard and the service was horrible I ordered it 5 days ago and it is still not here.
This is without a doubt, the worst Papa Johns I've been to. Twice I ordered a veggie pizza from them and twice it did not have black olives on it. You'd think after the first time, they'd make sure they got it right in the future. The second time when I told the employee (possibly the manager) at the store after receiving the pizza, no apologies, nothing. He just took the pizza from me, ignored me when I tried to get his attention telling him I'll just take the pizza as is, and then put it back in the oven with the black olives on it and gave it to me and didn't apologize or anything. As a result of their screwups, I was late getting back to work from my meal break.
Atmosphere: 1
Food: 3
Service: 1
Great staff. Always friendly even when
Atmosphere: 5
Food: 5
Service: 5
The manager, Moe has been genuinely kind and supportive in providing an outstanding customer service. I am leaving this review, because he totally deserves a 5 star review. Thank you again for great customer service,
Service: 5
Worst papa johns to order from. They will guarantee get your order wrong or just not acknowledge your online order for 2 hours plus until you call and then blame it on the system being slow and instead of apologizing the rude old manager will take out his anger, about having a career as a fast food worker at his big old age, on you the paying customer and yell at you that he will cancel your order and drop the phone. Worst food and service. He spit in my food out of spite ! I called corporate and am seeking legal action. So disgusting! I’m appalled!
Atmosphere: 1
Food: 1
Service: 1
Solid. Tasted like it should, fast service, great staff.
I ordered a pizza for delivery from this location using the Papa Johns app at about 5pm and requested a 6:15pm delivery. The order processed fine on my end but in a short while, I received an order confirmation email saying the pizza will be delivered at about 5:30pm (45 minutes early). I called this location immediately but was placed on hold for about 10 minutes until I spoke to Dante, the manager - by then to pizza was already in route. I explained the issue and he stated that the app doesn’t work properly unless the order ahead is at least 4 hours in advance. He insinuated that I should know about this defect. He also insinuated that I may be trying to get away with something since I apparently made a complaint in the past (I checked and my last order from Papa Johns was a year ago and once again two years before that). I never asked for any money back so I’m not sure what I was trying to get away with. In the end, Dante reluctantly agreed to send a replacement pizza set to be delivered at 6:15pm (as ordered) - a very reasonable accommodation - except the pizza was never delivered. Based on how I thought the conversation with Dante sounded, we did not eat the first pizza, expecting that an exchange would be required (keeping the fresh and hot one in exchange for the cold pizza delivered at the wrong time). When the promised pizza never came, we had no choice but to eat the first one. This is a great example of how not to manage. With all of the pizza delivery options available, I would choose any other one before ordering from this deceiptful and poorly managed location again. By the way, the pizza was not very good either.
Food: 2
Service: 1
Recommended dishes: Pepperoni Pizza
We ordered some cinnamon bites were beyond burnt. No sauce, nobody at the front to help, and to top it off was horrible tasting. Overall horrible service and even worse food. I do not recommend their bites maybe their pizza is better but I am not willing to find out.
Atmosphere: 3
Food: 1
Service: 1
I have been ordering from the Papa Johns for years. Didn't have problems until this past order. I placed a large order and the staff COMPLAINED I DIDN'T TIP ENOUGH for a PICKUP ORDER. Their job is to make pizza. They didn't deliver anything. I place orders that good size every other month or so. I guarantee I will never order from this one again. I wrote an email to the owner and the response I got back was straight up embarrassing. It was full of typos and incomplete sentences. Years of ordering...I will drive 10 minutes past this place to go to another. I just have to make sure any one I go to isn't owned by the same guy who owns this one.
Order through the app for delivery, never received my order. Called the store and was told I had to call door dash, as this was who they used for delivery. Was unable to give door dash number nor did they try to assist with locating order. When I call door dash, they were unable to get a hold of anyone in the store. This is beyond frustrating at this point papa johns has lost a costumer. I will spread the word not to order from them.
Service: 1
Really bad experience tonight from this location. From the time I ordered to when my pizza came out was close to an hour. I ordered a veggie and a peperoni. The peperoni was OK, but the veggie was skimpy on toppings and missing the garlic sauce and peppers. If Papa Johns is going forward at this level, I won't be shopping there much in the future.Vegetarian options: Small and skimpy and no black olives, very disappointing.
Atmosphere: 1
Food: 2
Service: 1
Recommended dishes: Pepperoni Pizza
Restaurantji Recommends
This is by far the worst Papa Johns ever . Do NOT order from here!Rude customer service, the pizza was horrible and the staff are inadequate !!
They were efficient and exact on getting my order correct. While busy, you could see how well the staff worked together. The food was made well and my family was happy with the results.It feels a little odd to set 5 stars for a take out pizza counter, but everything was clean and orderly while they were in a heavy volume time. They handed me my pizza and made eye contact, instead of plopping it on the counter - that was nice.
Atmosphere: 5
Food: 5
Service: 5
I will never be ordering from here. Your carry out order takes 45 mins -1 hr to make. I mean how hard is it to make a pizza when all the ingredients are infront of you. They have a short little man thats very unprofessional they call a manager (Dante). He hates his job so he takes it out on his customers. Then have the audacity to use profanity towards customers for asking what his problem was.
Pizza order was marked as delivered, however it wasn't. Sat on hold with the store for 10 minutes. Employee in the store was indifferent about resolving the issue or finding information about what was going
Service: 1
this tastes like cardboard and the service was horrible I ordered it 5 days ago and it is still not here.