I have been shopping at Kroger, Rio Hill since moving to the area in 2019, and the quality of customer service has descended to an all time low, except for the meat and seafood department. The checkout area is especially bad with one or maybe two checkouts available and usually only half of the self checkouts. I have actually left a basket of groceries after asking the front checkout supervisor to open additional registers only to be told she didn't have the authority to do so and the manager was not available. I have shopped at this store for the last time.
Local G.
Store was like any other Kroger. Clean and had everything I needed to make some delicious chick pea stew for my college friends. However do NOT EVER use the bathroom here. In an emergency I would still rather s*** my pants than use their facilities again.
Caleb R.
Three times now i have called and double checked the website before i drive 35 minutes to get there at 10:35-45. All three times the door is locked and the person there just shrugged and says sorry Why would u say you are open till 11pm when u certainly are not?
Layne R.
Clean, Reliable Grocery Store I've always been in love with discounts. Kroger is full of them. From discounts on food, to sales of close-outs, to the ever-important $0.03 off gas, Kroger is a wonderful place to shop. It opens at an opportune time considering its near where I work and the staff have always been friendly and helpful. The store is clean and has exactly what I would expect a large grocery store like Kroger to have. I've always been impressed with their flower and balloon selection and the way they redecorate their sodas for different sport seasons. Overall, this is a fine grocery store to shop at. At the very least, stop here to get your gas!
Patrick L.
Updating to recognize the on duty manager (I can't recall her name) who was GREAT when I had my card declined and needed to contact my bank. She kept my frozen items in the ice machine, and stood by while I got everything situated. Thank you!
Josh Workman
Great selection. 45 mins from us but orange va sucks and only has one grocery store.
May L.
Is there a rating below one star? After waiting for over an hour on Wednesday to pick up groceries and not receiving them, the charges showed up on my credit card on Thursday. I have now been reassured that the charges will be removed within 7 - 10 days.
Natchawan D.
Thank you for your kindness. When I was waiting for an uber outside and it's really so cold. I walked inside and saw the sign "Restroom", so I got into women room. And really appreciate it!!! Otherwise, I used to buy keto ice cream but from TX. Thank you again
Nathan Wilgus
The delivery/pick up have major issues. When it comes to getting "fresh" produce......didn't know it was April's Fools day?
Autumn N.
Can never find a cart lately. The past couple of times I e been there it seems they are overwhelmed. I started going to Harris Teeter. A much better experience. .
Why are you even offering order pick up when the available pick up dates are a week out, and you don't reserve the merchandise? I placed an order on April 12, the earliest date I was offered was April 18, and two hours before my pick up time you sent me a text saying my merchandise wasn't available. If I had known that, I would have just gone into the store for it.
Frank Vretos
Great selection (largest Kroger in the area), and really nice staff! My favorite grocery store!
Ingo K.
Went to Kroger Friday to get some fresh shrimp steamed and spiced at the seafood counter. Those guys there are great ! Every time they get it right. Thanks....
Cleopatra Robertson
Hands down the WORST grocery store in Albemarle County. I am DONE with their deceptive sale signage. The supposed sale price is oh so easy to see - and somewhere on the sign in 2 pt type there will be a qualifier, such as saying that you have to buy three to get the sale price. They are also fond of placing sale signs near items that aren't actually on sale. Don't bother shopping here unless you are ready to scrutinize every sale sign.
Mary Johnston
Had some trouble with Kroger Pickup last night. Went in to speak to the new manager and he worked it out and offered a merchandise credit to correct the error. Thank you for your assistance and assurance that it wouldn’t happen again.
I have been shopping at Kroger, Rio Hill since moving to the area in 2019, and the quality of customer service has descended to an all time low, except for the meat and seafood department. The checkout area is especially bad with one or maybe two checkouts available and usually only half of the self checkouts. I have actually left a basket of groceries after asking the front checkout supervisor to open additional registers only to be told she didn't have the authority to do so and the manager was not available. I have shopped at this store for the last time.
Store was like any other Kroger. Clean and had everything I needed to make some delicious chick pea stew for my college friends. However do NOT EVER use the bathroom here. In an emergency I would still rather s*** my pants than use their facilities again.
Three times now i have called and double checked the website before i drive 35 minutes to get there at 10:35-45. All three times the door is locked and the person there just shrugged and says sorry Why would u say you are open till 11pm when u certainly are not?
Clean, Reliable Grocery Store I've always been in love with discounts. Kroger is full of them. From discounts on food, to sales of close-outs, to the ever-important $0.03 off gas, Kroger is a wonderful place to shop. It opens at an opportune time considering its near where I work and the staff have always been friendly and helpful. The store is clean and has exactly what I would expect a large grocery store like Kroger to have. I've always been impressed with their flower and balloon selection and the way they redecorate their sodas for different sport seasons. Overall, this is a fine grocery store to shop at. At the very least, stop here to get your gas!
Updating to recognize the on duty manager (I can't recall her name) who was GREAT when I had my card declined and needed to contact my bank. She kept my frozen items in the ice machine, and stood by while I got everything situated. Thank you!
Great selection. 45 mins from us but orange va sucks and only has one grocery store.
Is there a rating below one star? After waiting for over an hour on Wednesday to pick up groceries and not receiving them, the charges showed up on my credit card on Thursday. I have now been reassured that the charges will be removed within 7 - 10 days.
Thank you for your kindness. When I was waiting for an uber outside and it's really so cold. I walked inside and saw the sign "Restroom", so I got into women room. And really appreciate it!!! Otherwise, I used to buy keto ice cream but from TX. Thank you again
The delivery/pick up have major issues. When it comes to getting "fresh" produce......didn't know it was April's Fools day?
Can never find a cart lately. The past couple of times I e been there it seems they are overwhelmed. I started going to Harris Teeter. A much better experience. .
Restaurantji Recommends
Why are you even offering order pick up when the available pick up dates are a week out, and you don't reserve the merchandise? I placed an order on April 12, the earliest date I was offered was April 18, and two hours before my pick up time you sent me a text saying my merchandise wasn't available. If I had known that, I would have just gone into the store for it.
Great selection (largest Kroger in the area), and really nice staff! My favorite grocery store!
Went to Kroger Friday to get some fresh shrimp steamed and spiced at the seafood counter. Those guys there are great ! Every time they get it right. Thanks....
Hands down the WORST grocery store in Albemarle County. I am DONE with their deceptive sale signage. The supposed sale price is oh so easy to see - and somewhere on the sign in 2 pt type there will be a qualifier, such as saying that you have to buy three to get the sale price. They are also fond of placing sale signs near items that aren't actually on sale. Don't bother shopping here unless you are ready to scrutinize every sale sign.
Had some trouble with Kroger Pickup last night. Went in to speak to the new manager and he worked it out and offered a merchandise credit to correct the error. Thank you for your assistance and assurance that it wouldn’t happen again.