Tonight is definitely my last time visiting this store—even though it is the closest to my home. Pizza puffs were thrown sloppily into the box, smushed. Sauce everywhere. Second time.
Food: 1
Service: 1
D W
This was the worst experience Ive had with a restaurant in some time. Ive defended Little Caesars as a decent budget option in the past, but I cant do that in good conscience any longer.I ordered the new crazy puffs, along with a pepperoni pretzel pizza, and crazy bread with a garlic butter.I showed up when it said it should be ready, waited 15 min more for notification, and eventually gave up and went inside. The kid at the counter was nice enough, greeted me and when went to look for my order when I asked about it. A few minutes later, he came back with food, and I left. I shouldve checked the box there, but there was a line and didnt want to hold anyone up.I got home, and opened the pizza, only to see it was not what I ordered. Instead of a pepperoni pretzel pizza with pizza sauce, I got a cheese pizza with cheese sauce. It was basically inedible.I attempted and failed to eat a slice and threw the rest away. Whoever decided to replace pizza sauce with industrial grade orange "cheese" sauce is a lunatic. And the pepperonis that couldve at least added maybe some kind of different flavor were absent, so it was bland cheese on disgusting cheese sauce, so no bueno.The crazy puffs were better, but only because they were edible. They were burnt. Not just a little crispy, the exterior was charred, so after ripping off the outer layer, I was able to eat the puffs. They tasted okay. I was expecting something closer to a calzone, with toppings and a sauce on the inside, but it was just toppings so it was kind of dry.The crazy bread is usually a safe bet, but not this time. They were flavorless and very undercooked. I popped them in the oven to finish cooking, and they were okay.The garlic butter was gross, but it was the first time I tried it, so I couldnt tell you if it was worse or not. I can say I wouldnt order it again.So to sum up, I recieved a disgusting pizza that I didnt order, incinerated crazy puffs that failed to live up to expectations, and raw flavorless crazy bread with a gross sauce.Also, the exterior is shady looking and poorly maintained. It just looks like a slumlord would own it.I will not come here again, my friends all know to avoid it, and I doubt Ill go to any other Little Caesars again either.
Atmosphere: 1
Food: 1
Service: 3
Billy Lawson
Pizza tasted great and bread sticks pizza was fresh
Atmosphere: 4
Food: 4
Service: 4
William Reithmeyer
Ordered online, came to pick it up and got hours-old pizza. It was so obviously old. All online orders should be new items.
Justin Gomez
We went in and waited 20 minutes, nobody came. So we left.
Atmosphere: 1
Food: 1
Service: 1
Matthew Somariva
They gave me crazy bread that fell on the floor and been eaten off of . I asked for new crazy bread. They took the same crazy bread, put it in another bag, and then handed it back to me.
Atmosphere: 1
Food: 1
Service: 1
Michael Weaver
Avoid the Iron Bridge Road location in Chester, VA AT ALL COSTS!!!! Ordered 3 hours ahead of pickup time, had to wait an hour once I arrived, even after I received an email saying that my order was ready, and ended up leaving due to being ignored by the staff. Completely inexcusable for a business to be ran this way.
Atmosphere: 1
Food: 1
Service: 1
Russell Vaughn
So I wasn't at Little Caesars but Google asked me how it was, So here it goes. Little Caesars, quit cutting off the corners of the DEEP DEEP dish pizza and calling it Detroit style. The DEEP DEEP dish was awesome!
I ordered one pizza just one I was at the drive up window at 1050 they open at 11am the manager mentioned to me that they already slammed. This don’t make sense because the app does not let you order ahead of the store is not open ( I tried) can you guess what time I received my order I DIDNT I Go inside the store and they tell they forgot
Tim Wilson
Pizzas seem to never be ready. Usually have to park, but they will bring out to you. Food is normally good. Seems to be severely under staffed.
Atmosphere: 3
Food: 3
Service: 3
Recommended dishes: Crazy Bread, Pepperoni Pizza
Brian Casey
Update: each time I try this place I get burned…never again. Three employees walked up front, not one of them said hello or asked if I had ordered or needed to order. Despicable customer service. Shocked they’re still in business.Certainly don’t expect them to have any of their “hot and ready items”…”hot and ready”…especially not on a Friday or weekend night when you’d expect them to be prepared. They will most certainly disappoint. And if you think they won’t do this years later. I have avoided this location for 4+ years for this very reason. I will continue to do so.
Atmosphere: 1
Food: 1
Service: 1
Emily Wootton
We had a last minute change which resulted in us having to come up with a lunch plan for 60 kids and adults at 11:30pm. I felt horrible about the last minute timing of our order and was already prepared for the chance that they would not be able to fulfill an order that size with such little notice, but I couldn't have been more pleasantly surprised. They completed our order accurately and by the estimated completion time. They even brought the pizzas out to my car and their customer service was PHENOMENAL. I hope to not run into a similar dilemma again, but I cannot thank them enough for being so understanding, efficient, and wonderful!
Atmosphere: 5
Food: 5
Service: 5
Sandra Jones
I have purchased LC for many years.. Tonight I ordered a Detroit deep dish cheese (delivery) .it did not have a half cup of cheese on the whole thing.. luckily I had mozzarella to add to make it edible for my grandchild..shame on you Little Caesars..my last pizza from you..
Everything good
Atmosphere: 5
Food: 5
Service: 5
Tonight is definitely my last time visiting this store—even though it is the closest to my home. Pizza puffs were thrown sloppily into the box, smushed. Sauce everywhere. Second time.
Food: 1
Service: 1
This was the worst experience Ive had with a restaurant in some time. Ive defended Little Caesars as a decent budget option in the past, but I cant do that in good conscience any longer.I ordered the new crazy puffs, along with a pepperoni pretzel pizza, and crazy bread with a garlic butter.I showed up when it said it should be ready, waited 15 min more for notification, and eventually gave up and went inside. The kid at the counter was nice enough, greeted me and when went to look for my order when I asked about it. A few minutes later, he came back with food, and I left. I shouldve checked the box there, but there was a line and didnt want to hold anyone up.I got home, and opened the pizza, only to see it was not what I ordered. Instead of a pepperoni pretzel pizza with pizza sauce, I got a cheese pizza with cheese sauce. It was basically inedible.I attempted and failed to eat a slice and threw the rest away. Whoever decided to replace pizza sauce with industrial grade orange "cheese" sauce is a lunatic. And the pepperonis that couldve at least added maybe some kind of different flavor were absent, so it was bland cheese on disgusting cheese sauce, so no bueno.The crazy puffs were better, but only because they were edible. They were burnt. Not just a little crispy, the exterior was charred, so after ripping off the outer layer, I was able to eat the puffs. They tasted okay. I was expecting something closer to a calzone, with toppings and a sauce on the inside, but it was just toppings so it was kind of dry.The crazy bread is usually a safe bet, but not this time. They were flavorless and very undercooked. I popped them in the oven to finish cooking, and they were okay.The garlic butter was gross, but it was the first time I tried it, so I couldnt tell you if it was worse or not. I can say I wouldnt order it again.So to sum up, I recieved a disgusting pizza that I didnt order, incinerated crazy puffs that failed to live up to expectations, and raw flavorless crazy bread with a gross sauce.Also, the exterior is shady looking and poorly maintained. It just looks like a slumlord would own it.I will not come here again, my friends all know to avoid it, and I doubt Ill go to any other Little Caesars again either.
Atmosphere: 1
Food: 1
Service: 3
Pizza tasted great and bread sticks pizza was fresh
Atmosphere: 4
Food: 4
Service: 4
Ordered online, came to pick it up and got hours-old pizza. It was so obviously old. All online orders should be new items.
We went in and waited 20 minutes, nobody came. So we left.
Atmosphere: 1
Food: 1
Service: 1
They gave me crazy bread that fell on the floor and been eaten off of . I asked for new crazy bread. They took the same crazy bread, put it in another bag, and then handed it back to me.
Atmosphere: 1
Food: 1
Service: 1
Avoid the Iron Bridge Road location in Chester, VA AT ALL COSTS!!!! Ordered 3 hours ahead of pickup time, had to wait an hour once I arrived, even after I received an email saying that my order was ready, and ended up leaving due to being ignored by the staff. Completely inexcusable for a business to be ran this way.
Atmosphere: 1
Food: 1
Service: 1
So I wasn't at Little Caesars but Google asked me how it was, So here it goes. Little Caesars, quit cutting off the corners of the DEEP DEEP dish pizza and calling it Detroit style. The DEEP DEEP dish was awesome!
The lady was nice that helped
Atmosphere: 3
Food: 4
Service: 4
Recommended dishes: Cheese Pizza, Crazy Bread, Pepperoni Pizza, Chicken Wings
Restaurantji Recommends
I ordered one pizza just one I was at the drive up window at 1050 they open at 11am the manager mentioned to me that they already slammed. This don’t make sense because the app does not let you order ahead of the store is not open ( I tried) can you guess what time I received my order I DIDNT I Go inside the store and they tell they forgot
Pizzas seem to never be ready. Usually have to park, but they will bring out to you. Food is normally good. Seems to be severely under staffed.
Atmosphere: 3
Food: 3
Service: 3
Recommended dishes: Crazy Bread, Pepperoni Pizza
Update: each time I try this place I get burned…never again. Three employees walked up front, not one of them said hello or asked if I had ordered or needed to order. Despicable customer service. Shocked they’re still in business.Certainly don’t expect them to have any of their “hot and ready items”…”hot and ready”…especially not on a Friday or weekend night when you’d expect them to be prepared. They will most certainly disappoint. And if you think they won’t do this years later. I have avoided this location for 4+ years for this very reason. I will continue to do so.
Atmosphere: 1
Food: 1
Service: 1
We had a last minute change which resulted in us having to come up with a lunch plan for 60 kids and adults at 11:30pm. I felt horrible about the last minute timing of our order and was already prepared for the chance that they would not be able to fulfill an order that size with such little notice, but I couldn't have been more pleasantly surprised. They completed our order accurately and by the estimated completion time. They even brought the pizzas out to my car and their customer service was PHENOMENAL. I hope to not run into a similar dilemma again, but I cannot thank them enough for being so understanding, efficient, and wonderful!
Atmosphere: 5
Food: 5
Service: 5
I have purchased LC for many years.. Tonight I ordered a Detroit deep dish cheese (delivery) .it did not have a half cup of cheese on the whole thing.. luckily I had mozzarella to add to make it edible for my grandchild..shame on you Little Caesars..my last pizza from you..
Food: 1