I’m giving this chain a low rating not because of their food or service - both good. But I am married to a non-drinker who enjoys mocktails. We were at Coastal Flats Saturday and were informed by the server that it is the policy of the company not to mix mocktails. Given how many people restrict alcohol consumption now, that seems like a poor business decision and not at all customer friendly. I also wish they would update their menus in all their restaurants. They’ve been almost the same for 30 years!! Oh, and my spouse no longer wishes to eat at restaurants in this chain.
Sherry Brodeur
I’m giving this chain a low rating not because of their food or service - both good. But I am married to a non-drinker who enjoys mocktails. We were at Coastal Flats Saturday and were informed by the server that it is the policy of the company not to mix mocktails. Given how many people restrict alcohol consumption now, that seems like a poor business decision and not at all customer friendly. I also wish they would update their menus in all their restaurants. They’ve been almost the same for 30 years!!Oh, and my spouse no longer wishes to eat at restaurants in this chain.
V Glenn
I've been to several of their locations, including Mike's American, Costal Flats & Sweetwater Tavern. I've always enjoyed the food & the atmosphere. I hope they will open a location in PG County someday.
Erica Ford
I love Ozzie Rolls. I love White Chocolate Bread pudding. I love Mixed Berries Shortcake. I love the excellent customer service ❤️
Barbara Joyal
I just love the Great American restaurants, especially Coastal Flats. I have never had a bad meal and the service is always top notch but if for some reason you aren’t happy with something they go out of their way to make is right. This is definitely my favorite restaurant chain.
C.B 245 (Nothing2SeeHere)
I love the GAR chain. My favorite steak (Drunken Rib-Eye) is cooked by several of the restaurants in the chain. Conversely, I hate, hate, hate the GAR app powered by ChowNow.The GAR app is designed to force the save of financial and address information without allowing deletion or editing of the information. I need my information removed. This is not a good way to do business. It's disingenuous in nature.
Marsha Phillips
My friends and i had dinner at coastal flats tonight. I ordered the crispy trout. I never order the trout so thought i would try it. I thought it was really too burnt and told server. With a snicker He told me i was eating the skin. Embarrassed because I didn’t know. So after taking the fish off the skin i could not eat it because i was not feeling well. The waiter came over and asked me how was the fish. I said that i was not really feeling well and his reply was “GO HOME AND Take Some PEPTO BISMOL! “ Shame on him for being so rude to me. Really you should talk to your staff. Shame you n you for making me feel so degraded. You probably wont do anything but i am very upset.
Grace Williams
Your website is difficult to use.
Donna Caruso
Reservations system does not workRest does not respond with a code
I love the GAR chain. My favorite steak (Drunken Rib-Eye) is cooked by several of the restaurants in the chain. Conversely, I hate, hate, hate the GAR app powered by ChowNow.The GAR app is designed to force the save of financial and address information without allowing deletion or editing of the information. I need my information removed. This is not a good way to do business. It's disingenuous in nature.
Sana F
This is a corporate policy issue. Why do you sell gift cards if you make them difficult to use for consumers ? In days of pandemic you should be flexible as far as how consumers use them. Why the requirement to go inside to place to-go orders? Why can't your restaurants take gift card numbers over the phone like other restaurants do nowadays?It's January, 2021, there is COVID 19 out there and the numbers of sick and deceased are still crawling up. Why create extra exposure for everyone? I just don't get it.We received the gift card for Christmas. And yes, we could have skipped ordering from there for now. But who is going to guarantee that some of these restaurants will still be there later this year?
Edward Moore
Me and my family were regular customers. Loved Sweetwater Tavern and Coastal Flats. Sweetwater stopped serving FREE Aussie rolls and started charging $1 each. So tonight we decided to treat our friends to dinner at Coastal. Ordered Aussie rolls and were told they aren’t free and are $1 each. We asked since when, we just ate there 2 weeks ago. The waitress said “nope we charge now” she was rude and non apologetic. She said it is for some waiter fund. Which I could support, but it’s absolutely ridiculous that you charge us an exorbitant amount of money to eat out now. When all the bigwigs in corporate make more money than they know what to do with. And yet you continue to pay waitstaff little over two dollars an hour. It’s time to fight back. Consider yourselves boycotted and we are going to spread the word…
Mark Yawornicky
1st world problems, but am paying first world prices. Sit down customers are relegated to the farthest parking spaces from the front door and they are tiny. You can barely open the doors to get out. No menus so no sitting down and relaxing with a print menu. Everyone has to look at the food options on a tiny phone screen unless you bring a larger option. This is inconvenient especially for seniors. Pre-meal is now an option and not complimentary, cheap but a cost none the less. I think I'll.take a break from Mike's until they start treating the sit down customers better than the carry out ones.The staff is still friendly except for the "I didn't build the building" comment when I mentioned the parking spaces.
That was delightful.
I’m giving this chain a low rating not because of their food or service - both good. But I am married to a non-drinker who enjoys mocktails. We were at Coastal Flats Saturday and were informed by the server that it is the policy of the company not to mix mocktails. Given how many people restrict alcohol consumption now, that seems like a poor business decision and not at all customer friendly. I also wish they would update their menus in all their restaurants. They’ve been almost the same for 30 years!! Oh, and my spouse no longer wishes to eat at restaurants in this chain.
I’m giving this chain a low rating not because of their food or service - both good. But I am married to a non-drinker who enjoys mocktails. We were at Coastal Flats Saturday and were informed by the server that it is the policy of the company not to mix mocktails. Given how many people restrict alcohol consumption now, that seems like a poor business decision and not at all customer friendly. I also wish they would update their menus in all their restaurants. They’ve been almost the same for 30 years!!Oh, and my spouse no longer wishes to eat at restaurants in this chain.
I've been to several of their locations, including Mike's American, Costal Flats & Sweetwater Tavern. I've always enjoyed the food & the atmosphere. I hope they will open a location in PG County someday.
I love Ozzie Rolls. I love White Chocolate Bread pudding. I love Mixed Berries Shortcake. I love the excellent customer service ❤️
I just love the Great American restaurants, especially Coastal Flats. I have never had a bad meal and the service is always top notch but if for some reason you aren’t happy with something they go out of their way to make is right. This is definitely my favorite restaurant chain.
I love the GAR chain. My favorite steak (Drunken Rib-Eye) is cooked by several of the restaurants in the chain. Conversely, I hate, hate, hate the GAR app powered by ChowNow.The GAR app is designed to force the save of financial and address information without allowing deletion or editing of the information. I need my information removed. This is not a good way to do business. It's disingenuous in nature.
My friends and i had dinner at coastal flats tonight. I ordered the crispy trout. I never order the trout so thought i would try it. I thought it was really too burnt and told server. With a snicker He told me i was eating the skin. Embarrassed because I didn’t know. So after taking the fish off the skin i could not eat it because i was not feeling well. The waiter came over and asked me how was the fish. I said that i was not really feeling well and his reply was “GO HOME AND Take Some PEPTO BISMOL! “ Shame on him for being so rude to me. Really you should talk to your staff. Shame you n you for making me feel so degraded. You probably wont do anything but i am very upset.
Your website is difficult to use.
Reservations system does not workRest does not respond with a code
Restaurantji Recommends
I love the GAR chain. My favorite steak (Drunken Rib-Eye) is cooked by several of the restaurants in the chain. Conversely, I hate, hate, hate the GAR app powered by ChowNow.The GAR app is designed to force the save of financial and address information without allowing deletion or editing of the information. I need my information removed. This is not a good way to do business. It's disingenuous in nature.
This is a corporate policy issue. Why do you sell gift cards if you make them difficult to use for consumers ? In days of pandemic you should be flexible as far as how consumers use them. Why the requirement to go inside to place to-go orders? Why can't your restaurants take gift card numbers over the phone like other restaurants do nowadays?It's January, 2021, there is COVID 19 out there and the numbers of sick and deceased are still crawling up. Why create extra exposure for everyone? I just don't get it.We received the gift card for Christmas. And yes, we could have skipped ordering from there for now. But who is going to guarantee that some of these restaurants will still be there later this year?
Me and my family were regular customers. Loved Sweetwater Tavern and Coastal Flats. Sweetwater stopped serving FREE Aussie rolls and started charging $1 each. So tonight we decided to treat our friends to dinner at Coastal. Ordered Aussie rolls and were told they aren’t free and are $1 each. We asked since when, we just ate there 2 weeks ago. The waitress said “nope we charge now” she was rude and non apologetic. She said it is for some waiter fund. Which I could support, but it’s absolutely ridiculous that you charge us an exorbitant amount of money to eat out now. When all the bigwigs in corporate make more money than they know what to do with. And yet you continue to pay waitstaff little over two dollars an hour. It’s time to fight back. Consider yourselves boycotted and we are going to spread the word…
1st world problems, but am paying first world prices. Sit down customers are relegated to the farthest parking spaces from the front door and they are tiny. You can barely open the doors to get out. No menus so no sitting down and relaxing with a print menu. Everyone has to look at the food options on a tiny phone screen unless you bring a larger option. This is inconvenient especially for seniors. Pre-meal is now an option and not complimentary, cheap but a cost none the less. I think I'll.take a break from Mike's until they start treating the sit down customers better than the carry out ones.The staff is still friendly except for the "I didn't build the building" comment when I mentioned the parking spaces.
Poor service and bad food.