I have ordered from this restaurant about 10 times if not more. Only twice did my order have guacamole. I tried again today and again NO GUACAMOLE... I don't understand why they don't read the ticket they put on your bowl. It says I paid extra and want guacamole but they don't give it. This was my last time ordering from this moes because they always mess up and they never fix the problem. They told me a couple times it was because they were busy with lunch rush so I order when people aren't usually getting lunch like after 2pm. Still they cannot follow the orders. Don't order delivery from here if you want guacamole. If you are in person you can at least catch what they are doing. Just avoid this place because they won't change.
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Guacamole, Chips and Salsa, Bowl
Devone Rice
First my food is not portion right they charged me for extra chicken when it was supposed to be half an half my meal ended up coming out to be $17 an I had to pay for extra cheese an it still wasn’t enough as seen in the picture if Moe’s food looks like this will not eat it anymore $20 for what exactly
Jessica M.
Giving one star for the friendly service. This place is a one and done spot for me. Low quality ingredients for the price. They also forgot my sides with the quesadilla. It cannot even begin to compete with other franchises like chipotle or qudoba. Taco Bell might even have a better tasting quesadilla. Disappointed!
maya d.
food was old and stale portion was whack. other moes locations are better. waste of money
M Sawdey
Great good the quality was to the standard have to split with my girl cause it's so much lol.
Atmosphere: 5
Food: 5
Service: 5
Tiffany Strong
The food is consistently not fresh. The meats, corn, rice and peppers always look like they’ve been sitting out all day. Quality doesn’t meat the cost. A burrito and bowl can easily run you $15! Not worth it! Try a different location.In response to the owner.. I went last Monday around 5pm and this is how “fresh” the meat looked. Maybe spend more time making sure you’re serving customers fresh food instead of barking at negative reviews online!!!
Atmosphere: 2
Food: 1
Service: 2
Ron S.
Ok food. More options than chipotle. They demand a tip for handing you the food you just ordered. This has got to stop.
Kasan D.
The food doesn't taste fresh and they guy was stingy with the portions. Not sure why because there weren't many customers and I'm sure the food was sitting out all day.
Zoie Anderson-Horecny
My husband and I will likely never eat a moe’s ever again. We stopped here because we were in the area. Our food was disgusting. The steak was the flavor and consistency of canned dog food. It all tasted terribly—not like any moe’s I had ever had. It wasn’t crowded either, we were 1 of 2 tables there at lunch time. We felt sick a few hours later and proceeded to be sick for a few hours after that.
Atmosphere: 1
Food: 1
Service: 1
Connor Gallini
I checked my bank statement and was surprised to find a charge that differs from what I expected. I contacted Moe’s through the website and received an email from the location SAME DAY. Rali, the manager, talked to me over the phone and went over the charge; it turns out I made the mistake and was not overcharged. Thanks Moe’s!
Terrible costumer service. How on earth just one location stops to serve pulled pork? I am definitely not coming back to the Fairfax location anymore. The food portions are so so small as well. Not that I want a huge bowl, but at least one full spoon of rice. It was shocking to see how different locations treat their costumers.
Naama Z.
Save yourself the trouble and don't bother coming to this Moes. Their meats end up sitting for hours until they become old or stale. Every time I've came, it's always small, s m a l l portions. The one in Woodbridge is where you should go. The ladies are so sweet and generous!! They want to make sure you are taken care of!
Jane Cramer
My first time at a Moe’s! Seems a little cheaper than Chipotle since the chips are free. Nice place!
Olivia Palchus
The food was trash, it smelled like old cigarettes and tasted burnt. The chips were stale and we paid extra for queso which is no big deal but there was barely any like cmonDisappointed in the whole meal :/
Tom G
If you order take out they won't put you in the same queue as people in the restaurant. I ordered take out and was told it would be ready in 20 minutes and then I arrived in 25 minutes and only then did they start working on it. I saw they had just made the order for people in the restaurant. 5 months ago someone complained in google reviews about the same thing and management responded that they are trying to hire more people but it's a management policy to serve people in the restaurant first and then if they have time try to do the online orders. I assume they are worried people in the restaurant will walk out if they see staff busy making online orders and unable to take their order.Also my food was greasy. If you order take out you'll see that the bag is soaked in grease. They wrap the burrito in aluminum foil but there's so much grease it was leaking out. I've never made burritos at home and had this problem. My stomach felt funny all night, but i don't eat out much so maybe i'm not used to restaurant grease.
I have ordered from this restaurant about 10 times if not more. Only twice did my order have guacamole. I tried again today and again NO GUACAMOLE... I don't understand why they don't read the ticket they put on your bowl. It says I paid extra and want guacamole but they don't give it. This was my last time ordering from this moes because they always mess up and they never fix the problem. They told me a couple times it was because they were busy with lunch rush so I order when people aren't usually getting lunch like after 2pm. Still they cannot follow the orders. Don't order delivery from here if you want guacamole. If you are in person you can at least catch what they are doing. Just avoid this place because they won't change.
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Guacamole, Chips and Salsa, Bowl
First my food is not portion right they charged me for extra chicken when it was supposed to be half an half my meal ended up coming out to be $17 an I had to pay for extra cheese an it still wasn’t enough as seen in the picture if Moe’s food looks like this will not eat it anymore $20 for what exactly
Giving one star for the friendly service. This place is a one and done spot for me. Low quality ingredients for the price. They also forgot my sides with the quesadilla. It cannot even begin to compete with other franchises like chipotle or qudoba. Taco Bell might even have a better tasting quesadilla. Disappointed!
food was old and stale portion was whack. other moes locations are better. waste of money
Great good the quality was to the standard have to split with my girl cause it's so much lol.
Atmosphere: 5
Food: 5
Service: 5
The food is consistently not fresh. The meats, corn, rice and peppers always look like they’ve been sitting out all day. Quality doesn’t meat the cost. A burrito and bowl can easily run you $15! Not worth it! Try a different location.In response to the owner.. I went last Monday around 5pm and this is how “fresh” the meat looked. Maybe spend more time making sure you’re serving customers fresh food instead of barking at negative reviews online!!!
Atmosphere: 2
Food: 1
Service: 2
Ok food. More options than chipotle. They demand a tip for handing you the food you just ordered. This has got to stop.
The food doesn't taste fresh and they guy was stingy with the portions. Not sure why because there weren't many customers and I'm sure the food was sitting out all day.
My husband and I will likely never eat a moe’s ever again. We stopped here because we were in the area. Our food was disgusting. The steak was the flavor and consistency of canned dog food. It all tasted terribly—not like any moe’s I had ever had. It wasn’t crowded either, we were 1 of 2 tables there at lunch time. We felt sick a few hours later and proceeded to be sick for a few hours after that.
Atmosphere: 1
Food: 1
Service: 1
I checked my bank statement and was surprised to find a charge that differs from what I expected. I contacted Moe’s through the website and received an email from the location SAME DAY. Rali, the manager, talked to me over the phone and went over the charge; it turns out I made the mistake and was not overcharged. Thanks Moe’s!
Atmosphere: 4
Food: 5
Service: 4
Restaurantji Recommends
Terrible costumer service. How on earth just one location stops to serve pulled pork? I am definitely not coming back to the Fairfax location anymore. The food portions are so so small as well. Not that I want a huge bowl, but at least one full spoon of rice. It was shocking to see how different locations treat their costumers.
Save yourself the trouble and don't bother coming to this Moes. Their meats end up sitting for hours until they become old or stale. Every time I've came, it's always small, s m a l l portions. The one in Woodbridge is where you should go. The ladies are so sweet and generous!! They want to make sure you are taken care of!
My first time at a Moe’s! Seems a little cheaper than Chipotle since the chips are free. Nice place!
The food was trash, it smelled like old cigarettes and tasted burnt. The chips were stale and we paid extra for queso which is no big deal but there was barely any like cmonDisappointed in the whole meal :/
If you order take out they won't put you in the same queue as people in the restaurant. I ordered take out and was told it would be ready in 20 minutes and then I arrived in 25 minutes and only then did they start working on it. I saw they had just made the order for people in the restaurant. 5 months ago someone complained in google reviews about the same thing and management responded that they are trying to hire more people but it's a management policy to serve people in the restaurant first and then if they have time try to do the online orders. I assume they are worried people in the restaurant will walk out if they see staff busy making online orders and unable to take their order.Also my food was greasy. If you order take out you'll see that the bag is soaked in grease. They wrap the burrito in aluminum foil but there's so much grease it was leaking out. I've never made burritos at home and had this problem. My stomach felt funny all night, but i don't eat out much so maybe i'm not used to restaurant grease.