Stopped in here for dinner and it wasn't busy since it was a weekday night. Pho was decent and no complaints.
Cary M
For over 10 years, this has been my go-to Pho restaurant above all the rest; however, sadly, after my unpleasant experience on Monday, September 5th, 2022, I will no longer be a recurring customer at this establishment. While the food is delightful, the servers have become extremely lackadaisical in their delivery of service over the past few months. The restaurant was slightly busy; however, after serving waters to a family who came in after I was seats, the server came over and asked me and my guest if we were ready to order and if we needed a menu. Assuming this was done because they knew how much I frequented the establishment, I kindly stated that I knew what I wanted to order and didn't need a menu. The food was mediocre this time around (possibly due to the kitchen being near closing), and in the attempt to aid them in their expeditious feat to clear the restaurant for the evening, I noticed they had a QR code payment feature on the receipt and decided to pay through my phone. Upon successful payment of my meal (see attached screenshots), I proceeded to exit the restaurant; however, halfway out the door, I hear the server Luan screen from behind the counter "Noo Noo, come back! No pay!" - Giving them the benefit of the doubt that maybe they weren't yet familiar with this new self-payment system , I turned around and proceeded to walk up to the register to show him my payment confirmation (both via website and email). The server (lacking the capacity to speak proper English), consistently stated "No. No pay! I do not have your payment" and repeated himself several times in an abrasive and aggressive tone. After about 5 minutes of back-and- forth communication exchange, me threatening to call the police and me checking my account to also witness that the transaction at Pho Golden Star had been processed, the server then (AFTER the fact) went into the system to see that the transaction was indeed processed, and then issued a REPRINT receipt (attached) that CLEARLY denotes that the payment had already been cleared. There was no need for me to provide him with my form of payment a second time, and there was no need for this accusatory unfortunate situation to have occurred in the first place. As much as it saddens me to write this, it behooves me to provide an honest account of my experience in hopes that no one else has to undergo the level of embarrassment, lack of respect, and total lack of courtesy that I had to endure after being a faithful consumer of this business over the past 10 years.
Stopped in here for dinner and it wasn't busy since it was a weekday night. Pho was decent and no complaints.
For over 10 years, this has been my go-to Pho restaurant above all the rest; however, sadly, after my unpleasant experience on Monday, September 5th, 2022, I will no longer be a recurring customer at this establishment. While the food is delightful, the servers have become extremely lackadaisical in their delivery of service over the past few months. The restaurant was slightly busy; however, after serving waters to a family who came in after I was seats, the server came over and asked me and my guest if we were ready to order and if we needed a menu. Assuming this was done because they knew how much I frequented the establishment, I kindly stated that I knew what I wanted to order and didn't need a menu. The food was mediocre this time around (possibly due to the kitchen being near closing), and in the attempt to aid them in their expeditious feat to clear the restaurant for the evening, I noticed they had a QR code payment feature on the receipt and decided to pay through my phone. Upon successful payment of my meal (see attached screenshots), I proceeded to exit the restaurant; however, halfway out the door, I hear the server Luan screen from behind the counter "Noo Noo, come back! No pay!" - Giving them the benefit of the doubt that maybe they weren't yet familiar with this new self-payment system , I turned around and proceeded to walk up to the register to show him my payment confirmation (both via website and email). The server (lacking the capacity to speak proper English), consistently stated "No. No pay! I do not have your payment" and repeated himself several times in an abrasive and aggressive tone. After about 5 minutes of back-and- forth communication exchange, me threatening to call the police and me checking my account to also witness that the transaction at Pho Golden Star had been processed, the server then (AFTER the fact) went into the system to see that the transaction was indeed processed, and then issued a REPRINT receipt (attached) that CLEARLY denotes that the payment had already been cleared. There was no need for me to provide him with my form of payment a second time, and there was no need for this accusatory unfortunate situation to have occurred in the first place. As much as it saddens me to write this, it behooves me to provide an honest account of my experience in hopes that no one else has to undergo the level of embarrassment, lack of respect, and total lack of courtesy that I had to endure after being a faithful consumer of this business over the past 10 years.
Hola my grande senoria Singapore sammie
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