Good store! The attendants were friendly and efficient.
Atmosphere: 5
Food: 5
Service: 5
Richard Martin
Great customer
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Donuts
John Sutherland
Store was very clean. Service was friendly and fast. Donuts were fresher than some other stores. They also had the lemon filled donuts which are hard to find at other Dunkin stores.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Donuts
Alexander Jirau Puerto Rico Imports Inc.
Tamar was a doll.. Great manners and great disposition....make the stress melt away and the smile is to die for.. Great coffee!!!!
Atmosphere: 5
Food: 5
Service: 5
Rick Woodward
They a little slow but overall it was a great drink
Anna Parker
I’ve come here a handful of times since this location opened. I find it that they are out of stuff and they never communicate that. I’ve had 3 orders where they were out of what I ordered so they just threw whatever they wanted into the bag or just left it out. Twice I’ve ordered and they were out of a donut, so they just didn’t say anything and when I noticed I didn’t get the donut after getting home they said that they were out, but no one told me, offered an alternative or a refund! Same thing with a bagel I ordered with plain cream cheese. They were out of plain so they slapped on strawberry, which my son is allergic to. No refund offered when I called to complain and a waste of food!
Atmosphere: 3
Food: 3
Service: 2
Kyleee
Thank you to liz who was working the window in the morning of 11/20 she had great customer service skills and was very welcoming and happy vibes I loved it !
Atmosphere: 5
Food: 4
Service: 5
Holly Brock
Great service, great donuts and coffee.
Atmosphere: 5
Food: 5
Service: 5
Steve
I went through the drive through at 11:20 today and ordered 2 sandwiches and 4 donuts. They shorted me 2 of the donuts and now won’t answer their phone. Completely unprofessional.I was contacted by the manager after submitting a complaint. It seems they opened this location without providing it with a phone. The Manager took care of everything and was wonderful. I feel bad that she has to take care of all customer service issues over her personal cell phone, because they never gave her one for the business!-----And it happened again on 11/6. It seems the location now has a phone. I received the wrong sandwiches. This time when calling the location the person who answered the phone was incredibly rude. When I asked to leave my name and phone number for the manager to return my call, she exclaimed "oh lord". She proceeded to tell me how their manager had to leave and there were only two employees there and she had just clocked in, so it wasn't her fault. The hostility and lack of basic customer service is so blatantly obvious at this location.This location is struggling with the basics. My family won't be returning.
Service: 1
Brittany Crider
The lady working the window was extremely nice and professional. She brightened my day by writing “have a good day” on my cup and the coffee was amazing. Wonderful experience.
Recommended dishes: Donuts, Sausage Egg and Cheese
Ricky Sykes
Enjoy ?
Redline Resourcegroup
My first impression i have never been DD before, they were not friendly. Did not acknowledge that I was standing at register. Customer service has reached a low. I watched him pat his clothes with gloves and than fix an order.To be a new location floors were
Atmosphere: 2
Food: 4
Service: 1
Jeff Butts
The new dunkin doughnuts in franklin Va. Is always clean, the staff are kind and courteous. I have not utilized their restrooms yet, but I am certain that they are cleaned regularly. ( at least I hope they are). Next time I am there, I will check ( mens only obviously) and update this post.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Donuts, Sausage Egg and Cheese
Kimberly Wilson
The frozen chocolate drink is so much better here than in Suffolk locations! The staff is welcoming and friendly. Please keep it up!
Good store! The attendants were friendly and efficient.
Atmosphere: 5
Food: 5
Service: 5
Great customer
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Donuts
Store was very clean. Service was friendly and fast. Donuts were fresher than some other stores. They also had the lemon filled donuts which are hard to find at other Dunkin stores.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Donuts
Tamar was a doll.. Great manners and great disposition....make the stress melt away and the smile is to die for.. Great coffee!!!!
Atmosphere: 5
Food: 5
Service: 5
They a little slow but overall it was a great drink
I’ve come here a handful of times since this location opened. I find it that they are out of stuff and they never communicate that. I’ve had 3 orders where they were out of what I ordered so they just threw whatever they wanted into the bag or just left it out. Twice I’ve ordered and they were out of a donut, so they just didn’t say anything and when I noticed I didn’t get the donut after getting home they said that they were out, but no one told me, offered an alternative or a refund! Same thing with a bagel I ordered with plain cream cheese. They were out of plain so they slapped on strawberry, which my son is allergic to. No refund offered when I called to complain and a waste of food!
Atmosphere: 3
Food: 3
Service: 2
Thank you to liz who was working the window in the morning of 11/20 she had great customer service skills and was very welcoming and happy vibes I loved it !
Atmosphere: 5
Food: 4
Service: 5
Great service, great donuts and coffee.
Atmosphere: 5
Food: 5
Service: 5
I went through the drive through at 11:20 today and ordered 2 sandwiches and 4 donuts. They shorted me 2 of the donuts and now won’t answer their phone. Completely unprofessional.I was contacted by the manager after submitting a complaint. It seems they opened this location without providing it with a phone. The Manager took care of everything and was wonderful. I feel bad that she has to take care of all customer service issues over her personal cell phone, because they never gave her one for the business!-----And it happened again on 11/6. It seems the location now has a phone. I received the wrong sandwiches. This time when calling the location the person who answered the phone was incredibly rude. When I asked to leave my name and phone number for the manager to return my call, she exclaimed "oh lord". She proceeded to tell me how their manager had to leave and there were only two employees there and she had just clocked in, so it wasn't her fault. The hostility and lack of basic customer service is so blatantly obvious at this location.This location is struggling with the basics. My family won't be returning.
Service: 1
The lady working the window was extremely nice and professional. She brightened my day by writing “have a good day” on my cup and the coffee was amazing. Wonderful experience.
Food: 5
Service: 5
Restaurantji Recommends
Great breakfast choices.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Donuts, Sausage Egg and Cheese
Enjoy ?
My first impression i have never been DD before, they were not friendly. Did not acknowledge that I was standing at register. Customer service has reached a low. I watched him pat his clothes with gloves and than fix an order.To be a new location floors were
Atmosphere: 2
Food: 4
Service: 1
The new dunkin doughnuts in franklin Va. Is always clean, the staff are kind and courteous. I have not utilized their restrooms yet, but I am certain that they are cleaned regularly. ( at least I hope they are). Next time I am there, I will check ( mens only obviously) and update this post.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Donuts, Sausage Egg and Cheese
The frozen chocolate drink is so much better here than in Suffolk locations! The staff is welcoming and friendly. Please keep it up!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Donuts, Hash Browns