Chick-fil-A

10176 Brook Rd, Glen Allen
(804) 627-0497

Recent Reviews

kelley kim

It's time for chicken

Atmosphere: 5

Food: 5

Service: 5

Felicia Seaborne

IdkKid-friendliness: Idk

Atmosphere: 4

Food: 5

Service: 2

Recommended dishes: Fries, Spicy Chicken Sandwich

Jeannine Foster

The food is always top notch. Our orders are rarely incorrect, and if they are, the staff makes every effort to correct the mistake.

Atmosphere: 5

Food: 5

Service: 5

Faith Aversano

Very friendly, kind and attentive staff all around. Great experience from walk in to walk out.Wheelchair accessibility: Very spacious, tables were at the right height to pull up to.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Nuggets and Waffle Fries, Cobb Salad

Omar Rodriguez

I don’t Recommend this place, always they forget something, wasting time and cold food.

Star N

Whoever was working today taking orders outside took their sweet time talking to customers. I shouldn’t have to wait 15 minutes in line when ordering should take less than 5 minutes.

Atmosphere: 1

Food: 1

Service: 1

Leslie Taylor

Only took off 1 star, because it's a nightmare getting into that place with the drive thru traffic

Brittany Luciano

drive thru was super slow. Waited almost 20 minutes just to speak to someone. I ordered on the mobile app to make it quicker but there wasn't a special line for mobile orders for some reason. Not sure why it took so long just to "order". I normally don't have an issue here but today it was absolutely absurd. Do better.

Atmosphere: 1

Food: 4

Service: 1

mathew lowe

chick fil a is the

Atmosphere: 5

Food: 5

Service: 5

Larry McClung

Walked through the doors and was greeted by an employee with a smile, ordered my food, and received it in less than three minutes. I even was asked if I wanted a refill on my drink two times! This locationhas great food and great service.

Food: 5

Service: 5

Recommended dishes: Chicken Sandwich and Fries

Richar Mejia

I always buy food for my child, I always ask for a large potato, but the box comes very empty. They don't add

Food: 2

vaibhav vanamala

Very nice location and food was

Atmosphere: 4

Food: 4

Service: 4

Traci Keen

Wonderful friendly customer service!

Atmosphere: 5

Food: 5

Service: 5

Madeline Lewis

Standard Chick-fil-A experience, efficient drive through and good

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Fries, Nuggets and Waffle Fries

Samya Rice

Several days ago I had a very nasty, rude little cashier remind that she could care less about the service Chic Fil A provided to me and even less about her interest uh resolve. I went through the drive through and ordered a meal to include sweet tea. I decided to park and eat outside the restaurant. The tea was unsweetened.. No big deal. Mistakes happen. I went inside explained that the tea given to me was unsweetened. The rude cashier looked at the cup and said well it says it’s sweet! I said well it’s not. She then offered to pour it out then give me more. I said that would be nice. When she handed me the tea she said if that’s not sweet enough you can stop by and put sugar packs in your cup! First of all nowhere in the tops say sweet tea. So she lied when she told me that.z second she acted as if I did something wrong by asking for a replacement! However, instead of addressing her directly I went to my car and filed a complaint at chic fil a’s complaint center. I was advised Howe Rice would be calling me. I decided to go back inside and also speak with the manager in duty. She said she would have Howe Rice call me the next day when he returned to the restaurant. He never called! I have been patronizing this location since 2011!!! I think it’s sad that workers feel troubled when they don’t give customers what we’ve paid for and we request corrections! I think it’s horrible that my complaint went unaddressed and even worst that Howe Rice failed to return my call as I asked! I’ll gladly take my business where it’s appreciated! If you get the orders right the first time you wouldn’t have complaints!

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