Not only does this location get your order wrong, they don't allow re-fills on your drink. They attempt to make the City of Hampton the fall guy stating something about covid-19. That is extremely poor business practices, standing behind some out dated precautionary policy. The people are rude and short with their explanations. This is by far the worst franchise location in the US and I had my vehicle broken into once before at a different location. That was a bad experience but at least my order was right and the staff was friendly.
Stephen Chick
Order was wrong and when I tried to get it corrected Richard “back of house director would not help. I left 2 messages for a manager to call me with no response.
Food: 1
Service: 1
Sam Drummond
Fries were over cooked and brown. Employee said he could only give me 3 sauces with meal. I was asking for 4 sauces and have never had an issue at any other franchise. Went back for a drink refill and they said they don’t do refills… to add to it, the location is drive through only, so don’t go with the plan to sit down. Usually don’t leave reviews, but this was noteworthy, Chic fil a is usually the best!
Atmosphere: 1
Food: 3
Service: 2
Jason McGarry
Skip this location and go to the one 3 miles up the road. There is no dine-in, just walk up or drive through. Fries were burnt and they didn’t bother giving us drinks until we asked for them and then had to wait 10 mins at the pickup window just for them to say they don’t do refills.
Atmosphere: 1
Food: 1
Service: 1
Kaitlyn Mory
They were nice but I asked for cheese on my chicken sandwich and they gave me a slice of cheese in a bag like my sandwich comes in.
Quita Banana
I loved
Atmosphere: 5
Food: 5
Service: 5
Terry Golden
They keep forgetting to put things in my
Food: 2
Service: 2
Joe Love (Boom Baby!!!)
Fast service done
Atmosphere: 5
Food: 5
Service: 5
Martin Blockson
Hey...It's a chain. Consistency served with a "My Pleasure!"
Food: 4
Pam Woodard
Super slow. Only chic-fil-a ever to mess up my orders.
The employees were really nice, asking if I needed refills and tending to my group of 20 efficiently. I got my food in a timely manner and over all my experience was enjoyable.
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Nuggets
Adrienne E
Pretty shocked at how bad this chick fil a was. They weren't helpful, manager was standoffish, and I received skimpy portion sizes. I've never seen a flattened chicken patty at a Chick Fil A, this restaurant was the first time. All of the other reviews are accurate, try and go to another one nearby if you can.
Went to for breakfast, they made me and two others sit outside the window for 10 mins so we couldn't order off of the breakfast menu. I order a large of the waffle fries, mango tea, and chicken strips, they put two orders of large fries with that being said with all that they only gave me two sauce packets.
Sharde Garner
Went through drive thru got a mac and cheese and large sprite. Sprite didn’t taste good went through the window and just asked for a large water. The manager tells me they can’t give me a large water just a medium and i couldn’t get a refund but the water is free. I go to other locations all the time and get large waters! Make it make sense!
Not only does this location get your order wrong, they don't allow re-fills on your drink. They attempt to make the City of Hampton the fall guy stating something about covid-19. That is extremely poor business practices, standing behind some out dated precautionary policy. The people are rude and short with their explanations. This is by far the worst franchise location in the US and I had my vehicle broken into once before at a different location. That was a bad experience but at least my order was right and the staff was friendly.
Order was wrong and when I tried to get it corrected Richard “back of house director would not help. I left 2 messages for a manager to call me with no response.
Food: 1
Service: 1
Fries were over cooked and brown. Employee said he could only give me 3 sauces with meal. I was asking for 4 sauces and have never had an issue at any other franchise. Went back for a drink refill and they said they don’t do refills… to add to it, the location is drive through only, so don’t go with the plan to sit down. Usually don’t leave reviews, but this was noteworthy, Chic fil a is usually the best!
Atmosphere: 1
Food: 3
Service: 2
Skip this location and go to the one 3 miles up the road. There is no dine-in, just walk up or drive through. Fries were burnt and they didn’t bother giving us drinks until we asked for them and then had to wait 10 mins at the pickup window just for them to say they don’t do refills.
Atmosphere: 1
Food: 1
Service: 1
They were nice but I asked for cheese on my chicken sandwich and they gave me a slice of cheese in a bag like my sandwich comes in.
I loved
Atmosphere: 5
Food: 5
Service: 5
They keep forgetting to put things in my
Food: 2
Service: 2
Fast service done
Atmosphere: 5
Food: 5
Service: 5
Hey...It's a chain. Consistency served with a "My Pleasure!"
Food: 4
Super slow. Only chic-fil-a ever to mess up my orders.
Atmosphere: 3
Food: 3
Service: 1
Restaurantji Recommends
The employees were really nice, asking if I needed refills and tending to my group of 20 efficiently. I got my food in a timely manner and over all my experience was enjoyable.
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Nuggets
Pretty shocked at how bad this chick fil a was. They weren't helpful, manager was standoffish, and I received skimpy portion sizes. I've never seen a flattened chicken patty at a Chick Fil A, this restaurant was the first time. All of the other reviews are accurate, try and go to another one nearby if you can.
Food: 1
Service: 1
Good stuff!Parking: Good parking areas.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chick-Fil-A Waffle Potato Fries
Went to for breakfast, they made me and two others sit outside the window for 10 mins so we couldn't order off of the breakfast menu. I order a large of the waffle fries, mango tea, and chicken strips, they put two orders of large fries with that being said with all that they only gave me two sauce packets.
Went through drive thru got a mac and cheese and large sprite. Sprite didn’t taste good went through the window and just asked for a large water. The manager tells me they can’t give me a large water just a medium and i couldn’t get a refund but the water is free. I go to other locations all the time and get large waters! Make it make sense!
Atmosphere: 1
Service: 1