Placed a mobile order today and when I got there they couldn’t find my order. Talked to the manager and she told me I would need to cancel my order and place it again. I tried to cancel the order over and over again but it wouldn’t let me. I was officially late for getting back to work so I had to just reorder everything and got charged a second time. On top of everything they didn’t even give me the right sandwich and got charged $7 for a 4 for $5 bundle. Tried calling customer care and was on hold for hour+ before hanging up. Tried live chatting with them through the app and still no answer. I emailed and never got anything back. This is the worst experience ever and will never go back. So highly disappointed in the whole situation. I should NOT have to pay 2 times back they couldn’t find my order!!!
Atmosphere: 2
Food: 2
Service: 1
Emmanuel Irizarry Martinez
They don't read the Dine-in mobile orders get packed as a doordash order. When you tell them is for here and that it's very clear they don't like. Cashier is very unprofessional and doesn't know how to de-escalate and just makes it worse. Fries were undercooked and the pretzel baconator was ok.
Atmosphere: 2
Food: 3
Service: 1
Carroll Andrews
Could not get waited on at the window. Then finally giving order was told even what was on outside menu this was wrong. Would not recommend eating here to anyone else.
Service: 1
Elizabeth Caracas Mendez
I like their burgers, they are very delicious.
Atmosphere: 5
Food: 5
Service: 5
james Weaver
The people behind the counter were pretty rude.. act like they didn't want to be
Atmosphere: 2
Food: 5
Service: 1
Cassandra Turner
Their sign saying they won't accept $50 or $100 bills needs to be bigger and before you get to the actual drive thru window. Alot of people carry cash, and there are many who may only have that as a form of payment. To not accept that legal tender, is displacing many of your customers, some that would've already placed their order when they were notified of your business rules and either wouldn't be able to order, or would have to go elsewhere to break their bills smaller and come back to get their food that they'd already had the money for when they were there, to begin with. In some people's cases, mine in particular, they may not go there often to know of your policy and could've made the stop on their way to taking care of payday errands, maybe having just left the bank, where they were given big bills unless explicitly asked for smaller ones. It just makes no sense.. please change this..
Atmosphere: 4
Food: 5
Service: 4
Recommended dishes: Baconator Fries, Wendy’S Classic Chocolate and Vanilla Frosty Desserts, Dave's Double, Dave's Single, Big Bacon Classic Double, Cheese Fries, Chili, Baconator, Big Bacon Classic, Loaded Nacho Triple Cheeseburger Combo
Scott Hughes
Good was really good once I finally got it. I sat in the drive thru for 35 minutes, obviously that was my decision to wait but what kind of review could I write if I didn't stick around,. Either way, the lobby was closed 40 minutes early making it do everyone had to go through the drive thru and then the young man at the window seemed like he was lost when I finally got there. It was just a burger, but the wait was ridiculous.Wheelchair accessibility: The lot is wheelchair accessible
Atmosphere: 2
Food: 4
Service: 1
Recommended dishes: Wendy’S Classic Chocolate and Vanilla Frosty Desserts, Dave's Double, Wendy's Hot & Crispy Fries, Baconator
Jon Gates
Hot food with a
Atmosphere: 5
Food: 5
Service: 5
virginia shifflett
Sticky floors ketchup dispensers were empty greasy
Atmosphere: 3
Food: 3
Service: 4
Recommended dishes: Wendy’S Classic Chocolate and Vanilla Frosty Desserts, Chili
Wasn't that bad, food was good as far as Wendy's quality, the service and cleanliness leave a little to be desired though.Dietary restrictions: Some gluten free options are available.
Atmosphere: 2
Food: 4
Service: 2
Marco LONG
Didn't have time to wait wouldn't give refund had call cops waiting now
Service: 1
Tianna Croy
We ordered the new nacho cheese fries and burger. The burger was just ok. The fries were cold and the shredded cheese not even close to melting. At a price point of over 20 bucks that wasn't acceptable. We sent the fries back, they did make new ones that were warm but still not great. Will not try that Wendy's
Atmosphere: 3
Food: 2
Service: 3
Recommended dishes: Wendy
Rodney Riggleman
Service was a little slow but it was
Atmosphere: 5
Food: 5
Service: 3
Angela Dandridge
It was clean, and I had to wait a bit for the fries, but they were hot and fresh when we got our meals.
Good food. Too much ice though in my drink
Placed a mobile order today and when I got there they couldn’t find my order. Talked to the manager and she told me I would need to cancel my order and place it again. I tried to cancel the order over and over again but it wouldn’t let me. I was officially late for getting back to work so I had to just reorder everything and got charged a second time. On top of everything they didn’t even give me the right sandwich and got charged $7 for a 4 for $5 bundle. Tried calling customer care and was on hold for hour+ before hanging up. Tried live chatting with them through the app and still no answer. I emailed and never got anything back. This is the worst experience ever and will never go back. So highly disappointed in the whole situation. I should NOT have to pay 2 times back they couldn’t find my order!!!
Atmosphere: 2
Food: 2
Service: 1
They don't read the Dine-in mobile orders get packed as a doordash order. When you tell them is for here and that it's very clear they don't like. Cashier is very unprofessional and doesn't know how to de-escalate and just makes it worse. Fries were undercooked and the pretzel baconator was ok.
Atmosphere: 2
Food: 3
Service: 1
Could not get waited on at the window. Then finally giving order was told even what was on outside menu this was wrong. Would not recommend eating here to anyone else.
Service: 1
I like their burgers, they are very delicious.
Atmosphere: 5
Food: 5
Service: 5
The people behind the counter were pretty rude.. act like they didn't want to be
Atmosphere: 2
Food: 5
Service: 1
Their sign saying they won't accept $50 or $100 bills needs to be bigger and before you get to the actual drive thru window. Alot of people carry cash, and there are many who may only have that as a form of payment. To not accept that legal tender, is displacing many of your customers, some that would've already placed their order when they were notified of your business rules and either wouldn't be able to order, or would have to go elsewhere to break their bills smaller and come back to get their food that they'd already had the money for when they were there, to begin with. In some people's cases, mine in particular, they may not go there often to know of your policy and could've made the stop on their way to taking care of payday errands, maybe having just left the bank, where they were given big bills unless explicitly asked for smaller ones. It just makes no sense.. please change this..
Atmosphere: 4
Food: 5
Service: 4
Recommended dishes: Baconator Fries, Wendy’S Classic Chocolate and Vanilla Frosty Desserts, Dave's Double, Dave's Single, Big Bacon Classic Double, Cheese Fries, Chili, Baconator, Big Bacon Classic, Loaded Nacho Triple Cheeseburger Combo
Good was really good once I finally got it. I sat in the drive thru for 35 minutes, obviously that was my decision to wait but what kind of review could I write if I didn't stick around,. Either way, the lobby was closed 40 minutes early making it do everyone had to go through the drive thru and then the young man at the window seemed like he was lost when I finally got there. It was just a burger, but the wait was ridiculous.Wheelchair accessibility: The lot is wheelchair accessible
Atmosphere: 2
Food: 4
Service: 1
Recommended dishes: Wendy’S Classic Chocolate and Vanilla Frosty Desserts, Dave's Double, Wendy's Hot & Crispy Fries, Baconator
Hot food with a
Atmosphere: 5
Food: 5
Service: 5
Sticky floors ketchup dispensers were empty greasy
Atmosphere: 3
Food: 3
Service: 4
Recommended dishes: Wendy’S Classic Chocolate and Vanilla Frosty Desserts, Chili
Restaurantji Recommends
Wasn't that bad, food was good as far as Wendy's quality, the service and cleanliness leave a little to be desired though.Dietary restrictions: Some gluten free options are available.
Atmosphere: 2
Food: 4
Service: 2
Didn't have time to wait wouldn't give refund had call cops waiting now
Service: 1
We ordered the new nacho cheese fries and burger. The burger was just ok. The fries were cold and the shredded cheese not even close to melting. At a price point of over 20 bucks that wasn't acceptable. We sent the fries back, they did make new ones that were warm but still not great. Will not try that Wendy's
Atmosphere: 3
Food: 2
Service: 3
Recommended dishes: Wendy
Service was a little slow but it was
Atmosphere: 5
Food: 5
Service: 3
It was clean, and I had to wait a bit for the fries, but they were hot and fresh when we got our meals.