This is like an upgraded Taco Bell except they don't have refried beans? Burritos start at about $12 and up and your ingredients.
Atmosphere: 4
Food: 3
Service: 4
Cece Charles
While the food is decent and the employees are friendly enough, I’ve had repeated frustrating experiences. The staff aren’t properly trained to handle corporate orders or receipt lookups. I’ve also come in to order and have had to wait excessive amounts of time for simple transactions while employees learn how to do their job. While I understand that there’s a certain learning curve that’s to be expected as employees are trained, when customers have to wait for extended periods of time for resolution while other customers are assisted despite coming later, that translates to loss of business. Why? If you can’t handle a simple small transaction- I can’t trust you with larger orders. And if I’m being made to wait an extended period of time unnecessarily, I’d rather take my business elsewhere and be treated properly.
Atmosphere: 1
Food: 3
Service: 1
Kevin Turner
Delicious Mexican Food and Good Service!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Salad, One Taco, Two Tacos, Nachos for Two, Stack, Power Wagon, Guacamole, Chicken Nachos, Edgy Veggie Burrito, Chicken Club Quesadilla, Bottled Water, Quesadilla, Medium Bottled Water, Nachos, Burrito Bowl, Edgy Veggie Bowl, Moe
Sandy Argall
Try the adobo chicken. It is so flavorful.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: One Taco, Moe
Raj S
We were driving on the way and found this moes restaurant. Nicely located . Lots of parking outside and they have a good seating outside the restaurant too. Inside of restaurant looks good too. We went about 9.30 pm and they said they are closing . We had to request for food, as the google maps said the closing time was 10 pm . They then accepted to serve food . Veggie quesadilla was ok . Rice was a bit dry . Rice bowl with guac and chick was average too.. overall an average experience . 3/5 ..
Atmosphere: 4
Food: 3
Service: 3
Recommended dishes: Nachos for Two, Guacamole
Raj S.
We were driving on the way and found this moes restaurant. Nicely located . Lots of parking outside and they have a good seating outside the restaurant too. Inside of restaurant looks good too. We went about 9.30 pm and they said they are closing . We had to request for food, as the google maps said the closing time was 10 pm . They then accepted to serve food . Veggie quesadilla was ok . Rice was a bit dry . Rice bowl with guac and chick was average too.. overall an average experience . 3/5 .. service could be better... good ambience ..
Lynn Durrant
I’ve ordered from this Moe’s about 6 times over the past 3 years. Every single time something has gone wrong. Every. Single. Time.Maybe it’s my fault for continuing to order from there. But about every 6 months I think, “Moe’s sounds good, I haven’t eaten from there in a while and it’s so close, I should give it another try.” And then they disappoint me. Every. Single. Time.The food is nothing spectacular but it’s alright. The employees are usually very nice. I think it is a failure in the systems, training, and management. The employees are not set up for success and their online ordering platform is the worst. If you’re like me, you’ll have to wait far too long and you won’t get the food you expected.Overall, if you’re ok with a little frustration and heartbreak, this place isn’t bad. For me? I’d really like to say I will never eat here again, but unfortunately I’ll probably be back in about 6 months.
Eric P.
I should have known not to come to this place when their app did not allow me to customize anything ( also rated 2.7 stars ), but I risked it anyways..... Walked in and guy taking my order does not recognize the Moe meat Moe cheese burrito that is on their menu, I guess he only works there..... I order my 2 burritos and it says chips and salsa with every meal, well I got a bunch of chips, but no salsa..... WTF am I supposed to do with a bunch of plain chips.....
bethany hill
My family and I were frequent flyers of Moes in Herndon but will not be returning. After several visits the last handful of Monday's and them charging the incorrect amount, I finally put in a formal complaint through their website to get a reply stating they were right and I was wrong, "sorry for the inconvenience".We have 5 people in our family and would go for Moe's Monday's. The special on Mondays should include a burrito, chips and salsa and a drink for $8.99 each. Somehow I was charged anywhere from $55-$80 each time we went in. I understand that I would need to pay extra for extra meat on 2 or 3 of the burritos but am expecting to pay no more than $50 or so for all 5 burritos per my calculation. The first time, "the app didnt apply the discount". The second time, they tried to "correct" it but still charged me for drinks separately. The third time, they decided to charge more for the bowl because a burrito bowl is not included in the special. The fourth time, they only charged me for 2 instead of all 5 to again "correct" the mistakes. This last time, they charged $56 for 4 burritos...I decided that I would write a formal complaint because clearly I am not getting any closer to being charged correctly. I went on the website and received this response to my questioning of HOW 4 burritos on "Moes Monday" came to be $56..."'m looking at your complaint and I just checked your receipt and yes you did have a $20 discount for your Monday special but it came out more because you have extra meat in your burritos and that doesnt include moe monday I'm very sorry for the inconvenience and I'm sorry a lot."They did not all have extra meat but also...I didnt know that extra meat would be an additional $20???If you ever wanted to know how to get rid of a loyal customer... This is it.
I got the burrito for Moe’s Monday. The guy working tonight scammed me by charging me $13 after scanning the Moes Monday code for $9. He tells me he charged me more bc I didn’t ask for a drink. Yet he proceeded to not give me the drink.I don’t know the guys name but it’s absolutely pitiful that he did this and there’s a special place for him in the afterlife for scamming customers.
Scott G.
2 dollar upcharge for maybe 1 ounce of steak for a salad. Other reviews have posted portion size being non-existant as well. I'm very happy that a Taco Bamba opened up in Herndon, as for the same price I'll actually walk out satisfied and not still hungry.
Naida I.
I used to love coming to Moe's. However , the service has changed a lot; portion size is significantly reduced and the staff does everything but to make you a satisfied customer. They all act like it's coming out of their paycheck if they give you a full portion of each ingredient. Their quesadillas used to be really fat and juicy , now it looks like an oversized taco.I am really disappointed with this particular location. I doubt that I'll ever eat there again after giving them numerous chances.
Jacob Trubey
They will make you wait in line for 25 minutes while doing online orders.
Wayne Washington
The ladies were on point, food was good. Came on a very slow day so it was a peaceful date.
Every time I come here I get shorted.
Atmosphere: 2
Food: 2
Service: 2
This is like an upgraded Taco Bell except they don't have refried beans? Burritos start at about $12 and up and your ingredients.
Atmosphere: 4
Food: 3
Service: 4
While the food is decent and the employees are friendly enough, I’ve had repeated frustrating experiences. The staff aren’t properly trained to handle corporate orders or receipt lookups. I’ve also come in to order and have had to wait excessive amounts of time for simple transactions while employees learn how to do their job. While I understand that there’s a certain learning curve that’s to be expected as employees are trained, when customers have to wait for extended periods of time for resolution while other customers are assisted despite coming later, that translates to loss of business. Why? If you can’t handle a simple small transaction- I can’t trust you with larger orders. And if I’m being made to wait an extended period of time unnecessarily, I’d rather take my business elsewhere and be treated properly.
Atmosphere: 1
Food: 3
Service: 1
Delicious Mexican Food and Good Service!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Salad, One Taco, Two Tacos, Nachos for Two, Stack, Power Wagon, Guacamole, Chicken Nachos, Edgy Veggie Burrito, Chicken Club Quesadilla, Bottled Water, Quesadilla, Medium Bottled Water, Nachos, Burrito Bowl, Edgy Veggie Bowl, Moe
Try the adobo chicken. It is so flavorful.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: One Taco, Moe
We were driving on the way and found this moes restaurant. Nicely located . Lots of parking outside and they have a good seating outside the restaurant too. Inside of restaurant looks good too. We went about 9.30 pm and they said they are closing . We had to request for food, as the google maps said the closing time was 10 pm . They then accepted to serve food . Veggie quesadilla was ok . Rice was a bit dry . Rice bowl with guac and chick was average too.. overall an average experience . 3/5 ..
Atmosphere: 4
Food: 3
Service: 3
Recommended dishes: Nachos for Two, Guacamole
We were driving on the way and found this moes restaurant. Nicely located . Lots of parking outside and they have a good seating outside the restaurant too. Inside of restaurant looks good too. We went about 9.30 pm and they said they are closing . We had to request for food, as the google maps said the closing time was 10 pm . They then accepted to serve food . Veggie quesadilla was ok . Rice was a bit dry . Rice bowl with guac and chick was average too.. overall an average experience . 3/5 .. service could be better... good ambience ..
I’ve ordered from this Moe’s about 6 times over the past 3 years. Every single time something has gone wrong. Every. Single. Time.Maybe it’s my fault for continuing to order from there. But about every 6 months I think, “Moe’s sounds good, I haven’t eaten from there in a while and it’s so close, I should give it another try.” And then they disappoint me. Every. Single. Time.The food is nothing spectacular but it’s alright. The employees are usually very nice. I think it is a failure in the systems, training, and management. The employees are not set up for success and their online ordering platform is the worst. If you’re like me, you’ll have to wait far too long and you won’t get the food you expected.Overall, if you’re ok with a little frustration and heartbreak, this place isn’t bad. For me? I’d really like to say I will never eat here again, but unfortunately I’ll probably be back in about 6 months.
I should have known not to come to this place when their app did not allow me to customize anything ( also rated 2.7 stars ), but I risked it anyways..... Walked in and guy taking my order does not recognize the Moe meat Moe cheese burrito that is on their menu, I guess he only works there..... I order my 2 burritos and it says chips and salsa with every meal, well I got a bunch of chips, but no salsa..... WTF am I supposed to do with a bunch of plain chips.....
My family and I were frequent flyers of Moes in Herndon but will not be returning. After several visits the last handful of Monday's and them charging the incorrect amount, I finally put in a formal complaint through their website to get a reply stating they were right and I was wrong, "sorry for the inconvenience".We have 5 people in our family and would go for Moe's Monday's. The special on Mondays should include a burrito, chips and salsa and a drink for $8.99 each. Somehow I was charged anywhere from $55-$80 each time we went in. I understand that I would need to pay extra for extra meat on 2 or 3 of the burritos but am expecting to pay no more than $50 or so for all 5 burritos per my calculation. The first time, "the app didnt apply the discount". The second time, they tried to "correct" it but still charged me for drinks separately. The third time, they decided to charge more for the bowl because a burrito bowl is not included in the special. The fourth time, they only charged me for 2 instead of all 5 to again "correct" the mistakes. This last time, they charged $56 for 4 burritos...I decided that I would write a formal complaint because clearly I am not getting any closer to being charged correctly. I went on the website and received this response to my questioning of HOW 4 burritos on "Moes Monday" came to be $56..."'m looking at your complaint and I just checked your receipt and yes you did have a $20 discount for your Monday special but it came out more because you have extra meat in your burritos and that doesnt include moe monday I'm very sorry for the inconvenience and I'm sorry a lot."They did not all have extra meat but also...I didnt know that extra meat would be an additional $20???If you ever wanted to know how to get rid of a loyal customer... This is it.
Restaurantji Recommends
I got the burrito for Moe’s Monday. The guy working tonight scammed me by charging me $13 after scanning the Moes Monday code for $9. He tells me he charged me more bc I didn’t ask for a drink. Yet he proceeded to not give me the drink.I don’t know the guys name but it’s absolutely pitiful that he did this and there’s a special place for him in the afterlife for scamming customers.
2 dollar upcharge for maybe 1 ounce of steak for a salad. Other reviews have posted portion size being non-existant as well. I'm very happy that a Taco Bamba opened up in Herndon, as for the same price I'll actually walk out satisfied and not still hungry.
I used to love coming to Moe's. However , the service has changed a lot; portion size is significantly reduced and the staff does everything but to make you a satisfied customer. They all act like it's coming out of their paycheck if they give you a full portion of each ingredient. Their quesadillas used to be really fat and juicy , now it looks like an oversized taco.I am really disappointed with this particular location. I doubt that I'll ever eat there again after giving them numerous chances.
They will make you wait in line for 25 minutes while doing online orders.
The ladies were on point, food was good. Came on a very slow day so it was a peaceful date.
Atmosphere: 4
Food: 4
Service: 5
Recommended dishes: Guacamole, Chips