Papa Johns Pizza

2571 John Milton Dr, Herndon
(703) 476-7272

Recent Reviews

Richard Fisher

Pretty fair experience I ordered a large pepperoni with stuffed crust and it came out hot and fast. I went to the grocery store to get some soda and got Mountain Dew and when I came back they already had my pizza ready with peppers in them and garlic sauce. I had a great meal and it had good service.

Atmosphere: 5

Food: 5

Service: 5

Cale GP

Pretty much always solid.

Atmosphere: 3

Food: 5

Service: 4

Eddie Durham

So this isn’t a complaint on food but the I would say the team work atmosphere. A lady a the front whom I can only assume is the manager. Was speaking very harshly to her staff employees. Just didn’t feel like a positive work

Atmosphere: 1

Food: 3

Service: 2

Nijeana Haskins

Ordered delivery tonight and was given the wrong order, was calling the store for 45 minutes but was going straight to voicemail everytime, so had to drive to the store to take that order back and get my actual order remade. This is the second time I've received the wrong order so I definitely will not be ordering from this location again

Service: 1

Soo Jung Kim

No one answer the phone and took over an hour to receive my order with cold pizza.

Chase

I ordered a pizza and they cancelled it AN HOUR later while I'm sitting here thinking some pizza is on the way for dinner. No call. No text. Just an email sent an hour later with no reason other than "your order was cancelled"

Atmosphere: 1

Food: 1

Service: 1

mike north

Alright… after the 10th order of their chicken nuggets with a splash of buffalo sauce (buffalo boneless wings) I must right a review of how little effort is put into these. Like how is this ok? Top it off 1/2 the time they do not I clue the condiments for them.

Jess Cruz

Ordered a stuffed crust pizza and a 2 litre of Pepsi. Was charged $28.00. Waited an HOUR for my food to arrive, only to be handed a "hand tossed" pepperoni pizza, no stuffed crust. I called the store and spoke with the "supervisor" on duty. He tried to tell me I never ordered a stuffed crust pizza. Then, why was I charged for a stuffed crust pizza???? Supervisor refused to deliver a new pizza or issue a refund. I asked for his name and told him I would be contacting the district manager. I was told "good luck" and promptly hung up on!! I will NEVER order pizza for my family from this location EVER AGAIN.

Atmosphere: 1

Food: 1

Service: 1

JC Pyz

I know this ain’t right! Where is the sauce. When you order these boneless wings the photo online shows them fully covered and tossed in sauce. There is barely anything on them. Not tossed, nothing. A drizzle is more like it.

James Sagen

I want to give praise to our delivery driver tonight. William was our driver tonight, and they did something that went above and beyond what any other delivery driver, or service provider has done: they called to relay that they would be a few minutes late due to an accident.William didn't need to do this. I wasn't even aware that the pizza had been dispatched, because I was doing another task. But they called and told me my food would be a few minutes late. That showed a level of caring, of consideration, and of customer service that warrants acknowledgement.It also goes to show, at some level, William wanted to make sure we were taken care of; it also showed the state of how we treat the people that deliver our food. I hope this gets back to William and that they know I really appreciated the extra point of contact they made.Tip your delivery providers, people. Also, this is one of the best run franchise Papa Johns in the area. Frequent them, people. We've never had a problem in the six years we've had them make our pizza.Thank you.Dietary restrictions: They have great options if you have dietary restrictions. The gluten free crust is better than Dominio's and they also have good options for other Fodmap allergies.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Pepperoni Pizza

Liz Villavicencio

It's been well over an hour since we ordered for delivery, no pizza and no one is answering the phone. Don't order from this location!

Service: 1

Christopher Polanco

Second time I've ordered from this place. They don't know how to make pizza. They constantly mess up orders. I may honestly stop ordering from Papa John's if this is my only location option.

Atmosphere: 2

Food: 2

Service: 2

Chase Carrell

Food taste/quality was average to slightly above average for cheese pizza. Ordered on app and was ready on time, was greeted promptly. Workers were very kind and friendly.

Atmosphere: 5

Food: 3

Service: 5

Michael Delaney

Got a pizza from here william and jen was nice food was good id recomend it

Taste_test T.

Pizza was not ready upon arrival for takeout. Big line of frustrated door dashers awaiting their pies. Poor customer service and appreciation. I'm total, my medium pie took 32 minutes. They are overwhelmed. Go to another Papa's. Big T

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