Unprofessional service!!! It's evident that management does not understand how to operate a business. A complete failure on all levels of customer service and business operations!!!!
Service: 1
brittany brookover
Best food I’ve ever had in my life!!!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Tater Tots, Lava Cake
Juan Castilloadame
Ordered 10 large pizzas for a soccer team and they had them done on time. Will definitely utilize them again in the future
iSnipez
I ordered a pizza with my points 09/21/2023 at 6:00pm. By 6:06 the app said Carlos began preparing my order. By 6:36pm Carlos is still preparing my order. I have called the store multiple times and no answer. There is no message on app or website as to what's going on. I never received my pizza and lost all my points.
Vanessa Davis
The manager, Jonathan, is quite aggressive and rude when you call. The phone rang for such a long time before he finally answered. It's like he was blatantly waiting for me to hang up. One of the drivers goes out of his way to ignore instructions which led to my food being inedible. He left it at the door and deliberately failed to knock so my food sat at the door for so long ants took over it. Receiving a refund and telling me the manager will be trained on better customer service is simply not enough. There should be repercussions for both Jonathan and the driver. Nothing substantial is being done about this terrible management or service. We will never order from this Domino's again. See pics for pictures of ants around my food.
TJ's Assembly
Terrible Customer service from the delivery driver and the manager Johnathan. Delivery instructions were not followed by the driver which made food not edible. A complaint was made to the manager over the phone. The first mistake the manager did not do was apologize. I own a business and the first thing you do is apologize even if you weren't wrong. The driver informed the manager they followed instructions but unfortunately they were not followed. We don't recommend Dominos in Dahlgren.
Loren Alvarez
This will be my last time ordering from here! Thought after the last time I ordered I would give it one more chance but nope! Delivery took up to an hour. I understand if you all are short on drivers but to never answer the phone or just call a customer to let them know what is going on is terrible service to me. Did not even get the marinara sauce with the garlic twist either :( No apologies when pizza got delivered, nothing. Does not seem to be an issue of just the driver situation, it's the lack of customer service as well. No more Domino's for us!
John Allen
made order they would not let me order what i wanted because i was paying cash , i talked to manager she said they will not let you order more than 25.00 because the drivers don’t carry cash ??! so they try to make you use a card !!! Horrible management bad customer service would not recommend the rob you will never order there again and i have two to three times a week , will buy frozen pizza first
Janey George
Today was the worst service from Dalgren King George Domino's. We ordered at 11:43 am received notice around noon our pizza was pulled out of the oven.. no call, no more notifications.. we called at 12:50 pm and was told what was going on that Dalgren was taken care of king george customers. We were told our pizza was going out next and that they were making us a fresh new pizza. I canceled the order at 1:43 pm.. the driver showed up at 2:20 pm. They never called to tell him it was canceled. Poor way to treat your customers and drivers.
Always satisfied with Service. John is a wonderful manager and a great example of positive customer engagement. ;)
Daniel Malloy
This location is on point! I never have to wait long for pick up and delivery is also punctual. They are always friendly and polite.
Joanna
I buy from here occasionally and I've had stuff forgotten like a drink or something but I do recieve it eventually. But this last time I ordered used my cc and gave a cash tip like normal. I wasn't asked to sign anything.Two days later I checked my bank I was over charged. So I called dominoes. They said they had a signed receipt with a tip written in. So the delivery driver signed and gave herself another tip. watch these drivers if you order from them.
Connor Cowart
I always go in for pickup since I live so close but they are super friendly and the pizza is always great!
Sierra Wood
Domino’s is my children’s #1 Choice. The pasta bowls are savory alternatives for me when I want something different than pizza.
Unprofessional service!!! It's evident that management does not understand how to operate a business. A complete failure on all levels of customer service and business operations!!!!
Service: 1
Best food I’ve ever had in my life!!!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Tater Tots, Lava Cake
Ordered 10 large pizzas for a soccer team and they had them done on time. Will definitely utilize them again in the future
I ordered a pizza with my points 09/21/2023 at 6:00pm. By 6:06 the app said Carlos began preparing my order. By 6:36pm Carlos is still preparing my order. I have called the store multiple times and no answer. There is no message on app or website as to what's going on. I never received my pizza and lost all my points.
The manager, Jonathan, is quite aggressive and rude when you call. The phone rang for such a long time before he finally answered. It's like he was blatantly waiting for me to hang up. One of the drivers goes out of his way to ignore instructions which led to my food being inedible. He left it at the door and deliberately failed to knock so my food sat at the door for so long ants took over it. Receiving a refund and telling me the manager will be trained on better customer service is simply not enough. There should be repercussions for both Jonathan and the driver. Nothing substantial is being done about this terrible management or service. We will never order from this Domino's again. See pics for pictures of ants around my food.
Terrible Customer service from the delivery driver and the manager Johnathan. Delivery instructions were not followed by the driver which made food not edible. A complaint was made to the manager over the phone. The first mistake the manager did not do was apologize. I own a business and the first thing you do is apologize even if you weren't wrong. The driver informed the manager they followed instructions but unfortunately they were not followed. We don't recommend Dominos in Dahlgren.
This will be my last time ordering from here! Thought after the last time I ordered I would give it one more chance but nope! Delivery took up to an hour. I understand if you all are short on drivers but to never answer the phone or just call a customer to let them know what is going on is terrible service to me. Did not even get the marinara sauce with the garlic twist either :( No apologies when pizza got delivered, nothing. Does not seem to be an issue of just the driver situation, it's the lack of customer service as well. No more Domino's for us!
made order they would not let me order what i wanted because i was paying cash , i talked to manager she said they will not let you order more than 25.00 because the drivers don’t carry cash ??! so they try to make you use a card !!! Horrible management bad customer service would not recommend the rob you will never order there again and i have two to three times a week , will buy frozen pizza first
Today was the worst service from Dalgren King George Domino's. We ordered at 11:43 am received notice around noon our pizza was pulled out of the oven.. no call, no more notifications.. we called at 12:50 pm and was told what was going on that Dalgren was taken care of king george customers. We were told our pizza was going out next and that they were making us a fresh new pizza. I canceled the order at 1:43 pm.. the driver showed up at 2:20 pm. They never called to tell him it was canceled. Poor way to treat your customers and drivers.
Fast courteous friendly and clean. Nice store.
Restaurantji Recommends
Always satisfied with Service. John is a wonderful manager and a great example of positive customer engagement. ;)
This location is on point! I never have to wait long for pick up and delivery is also punctual. They are always friendly and polite.
I buy from here occasionally and I've had stuff forgotten like a drink or something but I do recieve it eventually. But this last time I ordered used my cc and gave a cash tip like normal. I wasn't asked to sign anything.Two days later I checked my bank I was over charged. So I called dominoes. They said they had a signed receipt with a tip written in. So the delivery driver signed and gave herself another tip. watch these drivers if you order from them.
I always go in for pickup since I live so close but they are super friendly and the pizza is always great!
Domino’s is my children’s #1 Choice. The pasta bowls are savory alternatives for me when I want something different than pizza.